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Developing a questionnaire for measuring mobile business service experience

Authors:

Heli WigeliusAuthors Info & Claims

MobileHCI '08: Proceedings of the 10th international conference on Human computer interaction with mobile devices and services

Pages 53 - 62

https://doi.org/10.1145/1409240.1409247

Published: 02 September 2008 Publication History

Abstract

In this paper, three dimensions are conceptualized to represent elements of mobile business service experience. By combining these perspectives, namely usability, mobile working context and mobile work productivity, we aim to understand the nature of mobile work and how mobile business services could support users in this context. A questionnaire, MoBiS-Q, for measuring these dimensions has been developed and tested in three pilot studies during real service development processes. Iterative item generation and refinement were conducted through examination of the literature, interviews and pre-testing. MoBiS-Q is a multidisciplinary tool that provides a basis for joint development between relevant parties and departments in an organization, including user representatives, sales, marketing, product management, technology, and usability.

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Cited By

Kuppelwieser VKlaus P(2020)Measuring customer experience quality: The EXQ scale revisitedJournal of Business Research10.1016/j.jbusres.2020.01.042Online publication date: Jan-2020
https://doi.org/10.1016/j.jbusres.2020.01.042
Sandvig J(2018)Mobilization Techniques Utilized by Leading Global E-Commerce SitesMobile Commerce10.4018/978-1-5225-2599-8.ch028(532-548)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-2599-8.ch028
Robal TMarenkov JKalja A(2017)Ontology Design for Automatic Evaluation of Web User Interface Usability2017 Portland International Conference on Management of Engineering and Technology (PICMET)10.23919/PICMET.2017.8125425(1-8)Online publication date: Jul-2017
https://doi.org/10.23919/PICMET.2017.8125425
Show More Cited By

Index Terms

Developing a questionnaire for measuring mobile business service experience
1. Human-centered computing
2. Information systems
  1. Information systems applications

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cover image ACM Other conferences

MobileHCI '08: Proceedings of the 10th international conference on Human computer interaction with mobile devices and services

September 2008

568 pages

ISBN:9781595939524

DOI:10.1145/1409240

Conference Chairs:
Henri ter Hofte
Telematica Instituut
,
Ingrid Mulder
Telematica Instituut & Rotterdam University

Copyright © 2008 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 02 September 2008

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MobileHCI08

MobileHCI08: 10th International Conference on Human Computer Interaction with Mobile Devices and Services

September 2 - 5, 2008

Amsterdam, The Netherlands

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Cited By

Kuppelwieser VKlaus P(2020)Measuring customer experience quality: The EXQ scale revisitedJournal of Business Research10.1016/j.jbusres.2020.01.042Online publication date: Jan-2020
https://doi.org/10.1016/j.jbusres.2020.01.042
Sandvig J(2018)Mobilization Techniques Utilized by Leading Global E-Commerce SitesMobile Commerce10.4018/978-1-5225-2599-8.ch028(532-548)Online publication date: 2018
https://doi.org/10.4018/978-1-5225-2599-8.ch028
Robal TMarenkov JKalja A(2017)Ontology Design for Automatic Evaluation of Web User Interface Usability2017 Portland International Conference on Management of Engineering and Technology (PICMET)10.23919/PICMET.2017.8125425(1-8)Online publication date: Jul-2017
https://doi.org/10.23919/PICMET.2017.8125425
Sandvig J(2016)Mobilization Techniques Utilized by Leading Global E-Commerce SitesInternational Journal of E-Business Research10.4018/IJEBR.201604010112:2(1-16)Online publication date: 1-Apr-2016
https://dl.acm.org/doi/10.4018/IJEBR.2016040101
Botha A(2016)Framework to Enhance the Mobile User Experience of Goal Orientated InteractionsHuman-Computer Interaction10.4018/978-1-4666-8789-9.ch026(583-612)Online publication date: 2016
https://doi.org/10.4018/978-1-4666-8789-9.ch026
Lachner FNaegelein PKowalski RSpann MButz ABjörk SEriksson EFjeld MBødker SBarendregt WObaid M(2016)Quantified UXProceedings of the 9th Nordic Conference on Human-Computer Interaction10.1145/2971485.2971501(1-10)Online publication date: 23-Oct-2016
https://dl.acm.org/doi/10.1145/2971485.2971501
Marenkov JRobal TKalja A(2016)A Study on Immediate Automatic Usability Evaluation of Web Application User InterfacesDatabases and Information Systems10.1007/978-3-319-40180-5_18(257-271)Online publication date: 21-Jun-2016
https://doi.org/10.1007/978-3-319-40180-5_18
Rose EWalton RGossett KMallory AArmfield D(2015)Factors to actorsProceedings of the 33rd Annual International Conference on the Design of Communication10.1145/2775441.2775464(1-10)Online publication date: 16-Jul-2015
https://dl.acm.org/doi/10.1145/2775441.2775464
Palvalin MVuolle MJääskeläinen ALaihonen HLönnqvist A(2015)SmartWoW – constructing a tool for knowledge work performance analysisInternational Journal of Productivity and Performance Management10.1108/IJPPM-06-2013-012264:4(479-498)Online publication date: 13-Apr-2015
https://doi.org/10.1108/IJPPM-06-2013-0122
Botha A(2014)Framework to Enhance the Mobile User Experience of Goal Orientated InteractionsResearch and Design Innovations for Mobile User Experience10.4018/978-1-4666-4446-5.ch003(47-75)Online publication date: 2014
https://doi.org/10.4018/978-1-4666-4446-5.ch003
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