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A toolkit for strategic usability: results from workshops, panels, and surveys

Authors:

Stephanie Rosenbaum,

Janice Anne Rohn,

Judee HumburgAuthors Info & Claims

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

Pages 337 - 344

https://doi.org/10.1145/332040.332454

Published: 01 April 2000 Publication History

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Abstract

This paper describes the organizational approaches and usability methodologies considered by HCI professionals to increase the strategic impact of usability research within companies. We collected the data from 134 HCI professionals at three conferences: CHI 98, CHI 99, and the Usability Professionals' Association 1999 conference. The results are the first steps towards a toolkit for the usability community that can help HCI practitioners learn from the experiences of others in similar situations.

References

[1]

Humburg, J., Rosenbaum, S., and Ramey J. "Corporate Strategy and Usability Research: A New Partnership," in CHI 96 Conference Companion (Vancouver, BC, April 1996), ACM Press, 428.

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[2]

Rohn, J., Rosenbaum, S., and Humburg, J. "What Makes Strategic Usability Succeed or Fail? Lessons from the Field," in Proceedings of the Usability Professionals' Association 8th Annual Conference (Scottsdale, AZ, June-July 1999), Usability Professionals' Association, Inc. 225-248.

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[3]

Rosenbaum, S., Humburg, J., and Rohn, J. "Unpacking Strategic Usability: Corporate Strategy and Usability Research." in CHI 98 Summary, (Los Angeles, CA, April 1998), ACM Press, 205-206.

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[4]

Rosenbaum, S., Rohn, J., Humburg J., Bloomer, S., Dye, K., Nielsen, J., Rinehart, D., and Wixon, D. "What Makes Strategic Usability Fail? Lessons Learned from the Field," in CHI 99 Extended Abstracts, (Pittsburgh, PA, May 1999), ACM Press, 93-94.

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[5]

Rosenbaum, S., Rohn, J., Thomas, J., Humburg, J., Bloomer S., and Czerwinski, M. "Corporate Strategy and Usability Research: A New Partnership," in CHI 97 Extended Abstracts (Atlanta, GA, March 1997), ACM Press, 115-116.

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Cited By

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Assefa S(2025)Usability and User Experience: The State of ResearchEncyclopedia of Libraries, Librarianship, and Information Science10.1016/B978-0-323-95689-5.00180-2(677-688)Online publication date: 2025
https://doi.org/10.1016/B978-0-323-95689-5.00180-2
Hinrichs MSchneegass S(2024)A User-Centered Design of a Decision Support Tool for Spare Parts Inventory ControlProceedings of the 17th International Conference on PErvasive Technologies Related to Assistive Environments10.1145/3652037.3663907(404-411)Online publication date: 26-Jun-2024
https://dl.acm.org/doi/10.1145/3652037.3663907
Amant LRukonić LKieffer S(2024)Perceived Value of UX in Organizations: A Systematic Literature ReviewDesign, User Experience, and Usability10.1007/978-3-031-61356-2_12(177-194)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-61356-2_12
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Index Terms

A toolkit for strategic usability: results from workshops, panels, and surveys
1. Human-centered computing
  1. Human computer interaction (HCI)
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems
      1. Implementation management

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Usability may now be practised by a large number of software developers, but has yet to gain wide acceptance. Communicating the value of usability must happen across multiple levels of an organisation, and requires speaking several "languages". This ...

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Published In

CHI '00: Proceedings of the SIGCHI conference on Human Factors in Computing Systems

April 2000

587 pages

ISBN:1581132166

DOI:10.1145/332040

Chairmen:
Thea Turner
Motorola Labs
,
Gerd Szwillus
Univ. of Paderborn, Paderborn, Germany

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 2000

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CHI00

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SIGCHI

CHI00: Human Factors in Computing Systems

April 1 - 6, 2000

The Hague, The Netherlands

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CHI '00 Paper Acceptance Rate 72 of 336 submissions, 21%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

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Cited By

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Assefa S(2025)Usability and User Experience: The State of ResearchEncyclopedia of Libraries, Librarianship, and Information Science10.1016/B978-0-323-95689-5.00180-2(677-688)Online publication date: 2025
https://doi.org/10.1016/B978-0-323-95689-5.00180-2
Hinrichs MSchneegass S(2024)A User-Centered Design of a Decision Support Tool for Spare Parts Inventory ControlProceedings of the 17th International Conference on PErvasive Technologies Related to Assistive Environments10.1145/3652037.3663907(404-411)Online publication date: 26-Jun-2024
https://dl.acm.org/doi/10.1145/3652037.3663907
Amant LRukonić LKieffer S(2024)Perceived Value of UX in Organizations: A Systematic Literature ReviewDesign, User Experience, and Usability10.1007/978-3-031-61356-2_12(177-194)Online publication date: 29-Jun-2024
https://dl.acm.org/doi/10.1007/978-3-031-61356-2_12
Inal YClemmensen TRajanen DIivari NRizvanoglu KSivaji A(2022)Positive developments but challenges still aheadJournal of Usability Studies10.5555/3532713.353271615:4(210-246)Online publication date: 18-Apr-2022
https://dl.acm.org/doi/10.5555/3532713.3532716
Clemmensen TIivari NRajanen DSivaji A(2022)“Organized UX Professionalism” – An Empirical Study and Conceptual Tool for Scrutinizing UX Work of the FutureHuman Work Interaction Design. Artificial Intelligence and Designing for a Positive Work Experience in a Low Desire Society10.1007/978-3-031-02904-2_2(34-65)Online publication date: 1-Apr-2022
https://doi.org/10.1007/978-3-031-02904-2_2
Szabó BHercegfi K(2022)User‐centered approaches in software development processes: Qualitative research into the practice of Hungarian companiesJournal of Software: Evolution and Process10.1002/smr.250135:2Online publication date: 25-Aug-2022
https://doi.org/10.1002/smr.2501
Saghafian MSitompul TLaumann KSundnes KLindell R(2021)Application of Human Factors in the Development Process of Immersive Visual Technologies: Challenges and Future ImprovementsFrontiers in Psychology10.3389/fpsyg.2021.63435212Online publication date: 1-Mar-2021
https://doi.org/10.3389/fpsyg.2021.634352
MacDonald CSosebee JSrp A(2021)A Framework for Assessing Organizational User Experience (UX) CapacityInternational Journal of Human–Computer Interaction10.1080/10447318.2021.197981138:11(1064-1080)Online publication date: 28-Sep-2021
https://doi.org/10.1080/10447318.2021.1979811
Abulfaraj ASteele A(2021)Operational Usability Heuristics: A Question-Based Approach for Facilitating the Detection of Usability ProblemsDesign, User Experience, and Usability: UX Research and Design10.1007/978-3-030-78221-4_12(173-186)Online publication date: 3-Jul-2021
https://doi.org/10.1007/978-3-030-78221-4_12
Kumar BGoundar MChand S(2020)A framework for heuristic evaluation of mobile learning applicationsEducation and Information Technologies10.1007/s10639-020-10112-825:4(3189-3204)Online publication date: 25-Jan-2020
https://doi.org/10.1007/s10639-020-10112-8
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