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Quantified UX: Towards a Common Organizational Understanding of User Experience

Authors:

Florian Lachner,

Philipp Naegelein,

Robert Kowalski,

Andreas ButzAuthors Info & Claims

NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

Article No.: 56, Pages 1 - 10

https://doi.org/10.1145/2971485.2971501

Published: 23 October 2016 Publication History

Abstract

User Experience (UX) is increasingly being recognized as an important factor for the commercial success of digital products. In fact, it has become a buzzword, which is interpreted differently by different parties. This lack of common understanding inevitably leads to misunderstandings and inefficiency in industrial practice. We therefore propose a quantifiable way of describing User Experience (QUX). Based on the analysis of 84 UX evaluation methods, a sample of UX characteristics from literature, and 24 interviews with experts from academia and practice, we propose a formalism and a corresponding tool to measure, visualize, and communicate a product's UX within organizations. We showcase the benefits of our approach by integrating it into the product development processes of companies from three different industries.

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Cited By

Deters HDroste JHess AKlös VSchneider KSpeith TVogelsang A(2024)The X Factor: On the Relationship between User eXperience and eXplainabilityProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685352(1-12)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685352
Rosanna CGabriella GEmma Z(2024)Scaling UX-AI Products: CFA and PLS-SEM ComparisonAdvanced Methods in Statistics, Data Science and Related Applications10.1007/978-3-031-65699-6_4(135-150)Online publication date: 17-Oct-2024
https://doi.org/10.1007/978-3-031-65699-6_4
Macedo MZaina L(2023)UX Data Visualization: Supporting Software Professionals in Exploring Users’ Interaction DataEngineering Interactive Computer Systems. EICS 2023 International Workshops and Doctoral Consortium10.1007/978-3-031-59235-5_17(207-222)Online publication date: 27-Jun-2023
https://dl.acm.org/doi/10.1007/978-3-031-59235-5_17
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Index Terms

Quantified UX: Towards a Common Organizational Understanding of User Experience
1. Human-centered computing

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NordiCHI '16: Proceedings of the 9th Nordic Conference on Human-Computer Interaction

October 2016

1045 pages

ISBN:9781450347631

DOI:10.1145/2971485

General Chairs:
Staffan Björk
University of Gothenburg
,
Eva Eriksson
Chalmers University of Technology
,
Program Chairs:
Morten Fjeld
Chalmers University of Technology
,
Susanne Bødker
University of Aarhus
,
Publications Chairs:
Wolmet Barendregt
University of Gothenburg
,
Mohammad Obaid
Chalmers University of Technology

Copyright © 2016 ACM.

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Published: 23 October 2016

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German Federal Ministry for Education and Research

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NordiCHI '16

NordiCHI '16: 9th Nordic Conference on Human-Computer Interaction

October 23 - 27, 2016

Gothenburg, Sweden

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NordiCHI '16 Paper Acceptance Rate 58 of 231 submissions, 25%;

Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

Deters HDroste JHess AKlös VSchneider KSpeith TVogelsang A(2024)The X Factor: On the Relationship between User eXperience and eXplainabilityProceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685352(1-12)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685352
Rosanna CGabriella GEmma Z(2024)Scaling UX-AI Products: CFA and PLS-SEM ComparisonAdvanced Methods in Statistics, Data Science and Related Applications10.1007/978-3-031-65699-6_4(135-150)Online publication date: 17-Oct-2024
https://doi.org/10.1007/978-3-031-65699-6_4
Macedo MZaina L(2023)UX Data Visualization: Supporting Software Professionals in Exploring Users’ Interaction DataEngineering Interactive Computer Systems. EICS 2023 International Workshops and Doctoral Consortium10.1007/978-3-031-59235-5_17(207-222)Online publication date: 27-Jun-2023
https://dl.acm.org/doi/10.1007/978-3-031-59235-5_17
Coronado EKiyokawa TRicardez GRamirez-Alpizar IVenture GYamanobe N(2022)Evaluating quality in human-robot interaction: A systematic search and classification of performance and human-centered factors, measures and metrics towards an industry 5.0Journal of Manufacturing Systems10.1016/j.jmsy.2022.04.00763(392-410)Online publication date: Apr-2022
https://doi.org/10.1016/j.jmsy.2022.04.007
Clemmensen TIivari NRajanen DSivaji A(2022)“Organized UX Professionalism” – An Empirical Study and Conceptual Tool for Scrutinizing UX Work of the FutureHuman Work Interaction Design. Artificial Intelligence and Designing for a Positive Work Experience in a Low Desire Society10.1007/978-3-031-02904-2_2(34-65)Online publication date: 1-Apr-2022
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Ntoa SMargetis GAntona MStephanidis C(2021)User Experience Evaluation in Intelligent Environments: A Comprehensive FrameworkTechnologies10.3390/technologies90200419:2(41)Online publication date: 25-May-2021
https://doi.org/10.3390/technologies9020041
Lanius CWeber RRobinson J(2021)User Experience Methods in Research and PracticeJournal of Technical Writing and Communication10.1177/0047281621104449951:4(350-379)Online publication date: 16-Oct-2021
https://doi.org/10.1177/00472816211044499
Coelho BAndrade RDarin T(2021)Not the Same Everywhere: Comparing the Scope and Definition of User Experience between the Brazilian and International CommunitiesInternational Journal of Human–Computer Interaction10.1080/10447318.2021.196072738:7(595-613)Online publication date: 10-Aug-2021
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Clemmensen T(2021)Dropping a Bomb or Providing a Gentle Loving Touch? Towards a Relation Artefact Theory of Pilot ImplementationSense, Feel, Design10.1007/978-3-030-98388-8_39(429-439)Online publication date: 30-Aug-2021
https://dl.acm.org/doi/10.1007/978-3-030-98388-8_39
Alexandre RFaria AProvidência B(2021)Design Attributes for the Development of Digital Solutions: An Exploratory Study from the Perspective of Professionals Connected to Digital TransformationAdvances in Design and Digital Communication II10.1007/978-3-030-89735-2_24(287-295)Online publication date: 22-Oct-2021
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