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2020 – today
- 2020
- [c11]Bianca Banica, Lia Patrício
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Service Design for Business Process Reengineering. IESS 2020: 231-244
2010 – 2019
- 2019
- [j2]Jorge Grenha Teixeira
Bringing service design to the development of health information systems: The case of the Portuguese national electronic health record. Int. J. Medical Informatics 132 (2019) - 2018
- [c10]Jorge Grenha Teixeira
Bringing Design Science Research to Service Design. IESS 2018: 373-384 - [e1]Gerhard Satzger, Lia Patrício
Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Lecture Notes in Business Information Processing 331, Springer 2018, ISBN 978-3-030-00712-6 [contents] - 2016
- [c9]Pazanee Carpanen, Lia Patrício
Designing Product Service Systems in the Context of Social Internet of Things. IESS 2016: 419-431 - 2013
- [c8]Jorge Grenha Teixeira
Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems. Healthcom 2013: 377-381 - [c7]Jorge Grenha Teixeira
Dynamic Multi-interface Services: An Application to the Design of a Multimedia Service. ICSSI 2013: 170-173 - 2011
- [c6]Jorge Grenha Teixeira
Customer Experience Modeling: Designing Interactions for Service Systems. INTERACT (4) 2011: 136-143 - 2010
- [c5]Teresa Sarmento, Lia Patrício
Mobile service experiences: qualitative study with a broader perspective. Mobile HCI 2010: 413-414
2000 – 2009
- 2009
- [j1]Lia Patrício
Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank. Requir. Eng. 14(3): 209-227 (2009) - 2004
- [c4]Lia Patrício
Designing interaction experiences for multi-platform service provision with essential use cases. IUI 2004: 298-300 - [c3]Lia Patrício, Raymond P. Fisk, João Falcão e Cunha, Nuno Jardim Nunes
Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements. RE 2004: 26-35 - 2003
- [c2]Lia Patrício, João Falcão e Cunha, Raymond P. Fisk
Addressing Marketing Requirements in User-Interface Design for Multiple Platforms. DSV-IS 2003: 331-345 - [c1]Lia Patrício, João Falcão e Cunha, Raymond P. Fisk
Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking. ICWE 2003: 468-471
Coauthor Index
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