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"Customer Experience Requirements for Multi-platform Service Interaction: ..."
Lia Patrício et al. (2004)
- Lia Patrício, Raymond P. Fisk, João Falcão e Cunha, Nuno Jardim Nunes:
Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements. RE 2004: 26-35
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