Cited By
View all- Giesteira BSilva JSarmento TAbreu PRestivo M(2021)Carnival PlayHandbook of Research on Solving Modern Healthcare Challenges With Gamification10.4018/978-1-7998-7472-0.ch012(206-242)Online publication date: 2021
Mobile service experiences: qualitative study with a broader perspective
Pages 413 - 414
Abstract
The increasing usage of mobile technologies for service provision has created the need to understand customer mobile service experiences and to integrate designer's and technology's perspectives for the design of successful mobile services. This paper presents the results of a qualitative study with 44 mobile service customers, providing an in-depth understanding of the experience factors that contribute to design improved mobile services. The study' results indicate that traditional interface factors, such as usefulness and ease of use, continue to be important. However, the study reveals that contextual factors, such as the social environment and service atmosphere, are very important for the mobile service experience. These results reinforce the need to adopt a broader view of the experience factors for the effective design of mobile services.
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Index Terms
- Mobile service experiences: qualitative study with a broader perspective
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Published In
September 2010
552 pages
ISBN:9781605588353
DOI:10.1145/1851600
- General Chairs:
- Marco de Sá,
- Luís Carriço,
- Program Chair:
- Nuno Correia
Copyright © 2010 Copyright is held by the author/owner(s).
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Association for Computing Machinery
New York, NY, United States
Publication History
Published: 07 September 2010
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MobileHCI '10
MobileHCI '10: 12th International Conference on Human Computer Interaction with Mobile Devices and Services
September 7 - 10, 2010
Lisbon, Portugal
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MobileHCI '10 Paper Acceptance Rate 46 of 225 submissions, 20%;
Overall Acceptance Rate 202 of 906 submissions, 22%
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Cited By
View all- Giesteira BSilva JSarmento TAbreu PRestivo M(2021)Carnival PlayHandbook of Research on Solving Modern Healthcare Challenges With Gamification10.4018/978-1-7998-7472-0.ch012(206-242)Online publication date: 2021
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