Overview
Part of the book series: Lecture Notes in Business Information Processing (LNBIP, volume 331)
Included in the following conference series:
Conference proceedings info: IESS 2018.
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About this book
This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018.
The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.Similar content being viewed by others
Keywords
Table of contents (30 papers)
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Service Design and Innovation
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Smart Service Processes
Other volumes
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Exploring Service Science
Editors and Affiliations
Bibliographic Information
Book Title: Exploring Service Science
Book Subtitle: 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19–21, 2018, Proceedings
Editors: Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum
Series Title: Lecture Notes in Business Information Processing
DOI: https://doi.org/10.1007/978-3-030-00713-3
Publisher: Springer Cham
eBook Packages: Computer Science, Computer Science (R0)
Copyright Information: Springer Nature Switzerland AG 2018
Softcover ISBN: 978-3-030-00712-6Published: 13 September 2018
eBook ISBN: 978-3-030-00713-3Published: 12 September 2018
Series ISSN: 1865-1348
Series E-ISSN: 1865-1356
Edition Number: 1
Number of Pages: XIII, 416
Number of Illustrations: 67 b/w illustrations
Topics: Information Systems Applications (incl. Internet), Business IT Infrastructure, Computer Appl. in Administrative Data Processing, Big Data/Analytics, Health Informatics, Innovation/Technology Management