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US9526019B2 - Method and system for diagnostics and troubleshooting in home network deployments - Google Patents

Method and system for diagnostics and troubleshooting in home network deployments Download PDF

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Publication number
US9526019B2
US9526019B2 US14/377,672 US201314377672A US9526019B2 US 9526019 B2 US9526019 B2 US 9526019B2 US 201314377672 A US201314377672 A US 201314377672A US 9526019 B2 US9526019 B2 US 9526019B2
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Prior art keywords
home network
data
home
measurement data
frequency band
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Expired - Fee Related, expires
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US14/377,672
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US20150009846A1 (en
Inventor
Haris Gacanin
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Alcatel Lucent SAS
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Alcatel Lucent SAS
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W24/00—Supervisory, monitoring or testing arrangements
    • H04W24/08—Testing, supervising or monitoring using real traffic
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/08—Error detection or correction by redundancy in data representation, e.g. by using checking codes
    • G06F11/10—Adding special bits or symbols to the coded information, e.g. parity check, casting out 9's or 11's
    • G06F11/1004—Adding special bits or symbols to the coded information, e.g. parity check, casting out 9's or 11's to protect a block of data words, e.g. CRC or checksum
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04B—TRANSMISSION
    • H04B17/00—Monitoring; Testing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04B—TRANSMISSION
    • H04B17/00—Monitoring; Testing
    • H04B17/30—Monitoring; Testing of propagation channels
    • H04B17/309—Measuring or estimating channel quality parameters
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • H04L12/2825—Reporting to a device located outside the home and the home network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/06—Management of faults, events, alarms or notifications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/16—Threshold monitoring
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
    • H04M3/305—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop testing of physical copper line parameters, e.g. capacitance or resistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/22—Arrangements for supervision, monitoring or testing
    • H04M3/26—Arrangements for supervision, monitoring or testing with means for applying test signals or for measuring
    • H04M3/28—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor
    • H04M3/30—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop
    • H04M3/305—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop testing of physical copper line parameters, e.g. capacitance or resistance
    • H04M3/306—Automatic routine testing ; Fault testing; Installation testing; Test methods, test equipment or test arrangements therefor for subscriber's lines, for the local loop testing of physical copper line parameters, e.g. capacitance or resistance for frequencies above the voice frequency, e.g. xDSL line qualification
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y04—INFORMATION OR COMMUNICATION TECHNOLOGIES HAVING AN IMPACT ON OTHER TECHNOLOGY AREAS
    • Y04S—SYSTEMS INTEGRATING TECHNOLOGIES RELATED TO POWER NETWORK OPERATION, COMMUNICATION OR INFORMATION TECHNOLOGIES FOR IMPROVING THE ELECTRICAL POWER GENERATION, TRANSMISSION, DISTRIBUTION, MANAGEMENT OR USAGE, i.e. SMART GRIDS
    • Y04S40/00—Systems for electrical power generation, transmission, distribution or end-user application management characterised by the use of communication or information technologies, or communication or information technology specific aspects supporting them

Definitions

  • the invention relates to the field of diagnostics and troubleshooting in home network deployments. More in particular, the invention relates to a method and a system for analyzing at a remote server a problem of a home network.
  • the object of embodiments of the present invention is to provide a method and a system allowing a more pro-active diagnostics and troubleshooting approach for problems occurring in the home network.
  • a method for analyzing at a remote server, a problem of a home network comprises the following steps performed at a remote server which is connected through the internet with the home network. First, reference data of at least one home network performance parameter covering a frequency band, are stored. Those reference data correspond with a normal behaviour of the home network, and may e.g. be obtained during a pre-configuration step. In a next step, measurement data of the at least one home network performance parameter covering the frequency band, are obtained through the Internet, preferably using an application layer remote management protocol. Next, the measurement data are compared with the reference data to determine qualification data qualifying the problem.
  • Embodiments of such a method can provide a proactive automatic troubleshooting method, allowing to detect problems even before a customer complains.
  • the method may be specifically adapted for use with a series of home communication devices/technologies. In that way, account can be taken of the most common home communication devices/technologies. For those home communication devices/technologies one or more relevant frequency bands are determined, i.e. the frequency bands in which more than one home communication device may operate. The reference data and the measurement data are then stored/obtained for a frequency band which covers those one or more relevant bands.
  • the determining of qualifying data may comprise determining an affected frequency band of the measurement data in which the measurement data differs from the reference data by at least a predetermined threshold.
  • the method may further comprise recommending a solution to the problem based on the qualification data, and may in particular comprise indicating a device of the series of home communication devices based on the affected frequency band, as the device that causes an interference problem.
  • the measurement data are obtained using an application layer protocol for remote management, e.g. the TR-069 protocol.
  • TR-181 discloses a device data model for TR-069, see http://www.broadband-forum.org/technical/download/TR-181 Issue-2.pdf. This document is included herein by reference. See also the data model definition which can be found on http://www.broadband-forum.org/cwmp/tr-181-2-4-0.html and which discloses in the section “device.upa.diagnostics” that it can be indicated to carry out port management tests in order to obtain network measurement data of network parameters such as the channel frequency response (CFR) and the signal-to-noise ratio (SNR).
  • CFR channel frequency response
  • SNR signal-to-noise ratio
  • the home network is connected to the Internet through a home gateway, and the network measurements are obtained through the home gateway.
  • the home gateway is typically a TR-069 enabled device adapted to obtain the measurement data of the at least one home network performance parameter.
  • the remote server may also communicate directly with a communication device of the home network instead of with the home gateway.
  • the home network performance parameter is typically a parameter of the physical layer of the home network.
  • the at least one home network performance parameter comprises at least one of the following, preferably in the form of a frequency dependent vector: channel frequency response (CFR), signal-to-noise ratio (SNR), bit error rate (BER), cyclic redundancy check (CRC), retransmission counter, a noise level.
  • CFR channel frequency response
  • SNR signal-to-noise ratio
  • BER bit error rate
  • CRC cyclic redundancy check
  • retransmission counter a noise level.
  • the CFR parameter may be used on its own, or in combination with a noise parameter, such as SNR.
  • the CFR parameter may be combined with BER and/or CRC and/or retransmission counter parameters.
  • the CFR parameter may be combined with a bit-allocation mapping parameter.
  • the obtaining of measurement data comprises obtaining a plurality of vectors for a home network performance parameter.
  • Each vector comprises values for a series of different frequencies.
  • a system adapted for analyzing remotely a problem of a home network.
  • the system comprises a data storage storing reference data of at least one home network performance parameter covering a frequency band, which reference data corresponds with a normal behaviour of the home network.
  • the system further comprises at the remote server, a data collector adapted for requesting and receiving through the Internet, measurement data of the at least one home network performance parameter covering the frequency band.
  • a processor adapted for comparing the measurement data with the reference data to determine qualification data qualifying the problem.
  • the data collector is preferably adapted to communicate through a remote management application layer protocol, such as the TR-069 protocol to request and received the measurement data.
  • a remote management application layer protocol such as the TR-069 protocol
  • system may comprise a recommending means, adapted to recommend a solution to the problem based on the qualification data.
  • the system is adapted for use with home networks which comprise one or more of a predefined series of home communication devices. For that predefined series of home communication devices, one or more relevant frequency bands are determined. Those relevant frequency bands typically correspond with frequency bands in which more than one home communication device of the series of home communication devices operates.
  • the date storage stores reference data for a frequency band covering at least the one or more relevant bands
  • the data collector is adapted to request and receive measurement data covering at least the one or more relevant bands.
  • the processor is then preferably adapted to determine qualifying data by determining an affected frequency band of the measurement data in which the measurement data differ from the reference data by at least a predetermined threshold.
  • the recommending means may be adapted to recommend a solution by indicating a device of the series of home communication devices based on the affected frequency band, as the device that causes an interference problem.
  • the system may comprise a TR-069 enabled home gateway adapted to receive a request for the measurement data of the at least one home network performance parameter, to obtain the measurement data, and to send the measurement data to the data collector through the internet.
  • the system may further comprise a plurality of home networks using any one of the following technologies: G.hn, HomePlug, UPA, HomeGrid.
  • the home network may comprise e.g. coax lines and/or phone lines and/or power lines.
  • a typical example of a home communication device is power line adaptor.
  • the data collector is preferably a TR-069 enabled device. Such a device will allow collecting measurement data of the home networks through the internet by sending a suitable TR-069 request message.
  • the data collector is adapted to collect at least one of the following, preferably in the form of a frequency dependent vector: channel frequency response (CFR), signal-to-noise ration (SNR), bit error rate (BER), cyclic redundancy check (CRC), retransmission counter, a noise level.
  • CFR channel frequency response
  • SNR signal-to-noise ration
  • BER bit error rate
  • CRC cyclic redundancy check
  • FIG. 1 illustrates schematically a first embodiment of a system of the invention
  • FIG. 2 is a flow chart illustrating an embodiment of the method of the invention
  • FIGS. 3A and 3B illustrate respectively the connected CFR and power line noise for the embodiment of FIG. 1 ;
  • FIG. 4 illustrates schematically a second embodiment of a system of the invention
  • FIGS. 5A and 5B illustrate schematically an example a CFR with and without interference
  • FIGS. 6A and 6B illustrate schematically a graph showing the number of bits allocated per subcarrier for a normal bit loading process (without interference) and for an effective bit loading process (with interference), respectively.
  • FIG. 1 A first embodiment of the system of the invention is illustrated in FIG. 1 .
  • the network architecture comprises a remote server 1 which is connected through the internet 6 and through an access node 2 with a home network 3 .
  • different frequency bands may be used for different technologies used in the home network.
  • ITU International Telecommunication Union
  • G.hn G.hn
  • HomeGrid former UPA association
  • a basic idea of embodiments of the invention is to propose a method and system for home network multiple technology detection and troubleshooting of interfering devices and/or for identifying possible disturbers of a home network.
  • embodiments of the invention are valuable for diagnostics and troubleshooting of interference problems related to G.hn/HomePlug/UPA/HomeGrid home networking deployments.
  • a power line communication home network deployment is considered, but the skilled person understands that the invention is equally applicable when using other communication lines, such as coax and phone lines.
  • the remote server 1 is first used to initiate the measurement of different home network performance parameters over a residential gateway 4 , see arrow 5 .
  • the residential gateway 4 communicates with the home network devices and provides the network performance parameter data to the remote server 1 upon request.
  • the obtained measurement data for the home network performance parameters are used to estimate alien interference.
  • power line adaptors e.g. the following network performance parameters of the physical layer of the home network may be obtained:
  • FIGS. 3A and 3B illustrate respectively an example where a CFR vector and a power line noise vector is obtained from a power line adaptor in the home network.
  • the home network contains a plurality of power line adaptors, wherein one adaptor of the power line adaptors is operating based on the HomePlug specification, while the other power line adaptors are operating based on a G.hn standard specification.
  • the different power line adaptors may be included in the same home network 3 , as illustrated in FIG. 1 , or may be included in different neighbouring home networks 3 as illustrated in FIG. 4 .
  • e.g. Net C may comprise a HomePlug adaptor
  • Nets A and B may comprise a G.hn adaptor.
  • FIG. 1 where it is assumed that different adaptors are located within the same power line network (Net C), the problems may be more severe.
  • measurement data of at least one home network performance parameter are collected from the network devices by using an application layer protocol for remote management, such as the TR-069 protocol.
  • application layer protocol for remote management such as the TR-069 protocol.
  • home network performance parameters examples are listed above.
  • the alien interference is estimated based on the collected measurement data.
  • the frequency-dependent CFR vector may be segmented in order to focus on the relevant frequency bands, i.e. on the overlapping areas of the frequency bands of different technologies.
  • the 30 MHz band is used both in HomePlug and G.hn devices, so that interference may arise in this band.
  • FIGS. 5A and 5B show respectively the CFR parameter with and without interference for the 100 MHz frequency band.
  • FIG. 5B shows that the interference occurs in the 30 MHz frequency band.
  • the impact of noise is not taken into the consideration for the sake of simplicity. However, the skilled person will understand that noise may be taken into consideration.
  • the algorithm is based on a comparison of the measured CFR with a reference CFR stored in a database. For each frequency an average power level of the measured CFR may be calculated and compared with a reference power level. This is repeated for each frequency to detect an affected frequency band AB. According to a possible implementation, the standard deviation between the measured signal and the reference signal may be calculated for each frequency. If the entire available band is affected more than a predefined threshold, it is determined that the interference is not only due to an alien power line system, and the method proceeds to stage 23 . If a part of the entire available band is having a relatively high standard deviation, it is determined that interference is detected, and the method goes to stage 23 .
  • the interference estimation of stage 22 was done based on the CFR vector.
  • the interference estimation is based on a measured bit-allocation mapping parameter.
  • Each technology used in the home network is using a bit-allocation algorithm which allocates the bits to each subcarrier used in the system.
  • Bit-allocation tables are held in the memory of the system and used for re-synchronization if necessary.
  • interference may be detected as follows. For each subcarrier in the relevant frequency band, the modulation level of the “new” measured bit-allocation table is compared with an “old” reference bit-allocation table. This is illustrated in FIGS. 6A and 6B .
  • the new measured level for a particular subcarrier is affected by more than a predefined threshold compared to the old reference level of the bit-allocation table, than it is determined that that subcarrier is affected. If the entire available band is affected more than the threshold, it is determined that the interference is not only from the alien technology, and the method proceeds to stage 23 . If it is determined that a part of the frequency band is affected by more than a predefined threshold, interference is detected and the method proceeds to stage 23 .
  • the interference estimation may be based on the following parameter or combinations of parameters:
  • a recommendation is given to the service operator.
  • This recommendation may be given upon request of a service operator in view of a complaint of a customer, but may also be given in the form of a potential alarm before the customer complains.
  • the method of the invention may be performed continuously at a remote server for all home networks corresponding to a particular service operator, and the service operator may be updated continuously of any interference problems that are detected.
  • the recommendations may then be used by the service operators for identifying alien devices or for determining how to reconfigure a device, and in particular for changing the frequency band to an unaffected location.
  • the reference data are stored in a database which is accessible by the remote server.
  • the reference data may be stored definitively stored during a pre-configuration step, wherein a home network is measured whilst performing normally.
  • the reference data may be continuously updated by performing home network performance parameter measurements on all the network devices connected to the operator network.
  • Embodiments of the server of the invention may be implemented within the service operator's management centre and can be used as part of more sophisticated monitoring tools.

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Automation & Control Theory (AREA)
  • General Engineering & Computer Science (AREA)
  • Electromagnetism (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Security & Cryptography (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Maintenance And Management Of Digital Transmission (AREA)
  • Monitoring And Testing Of Transmission In General (AREA)
  • Cable Transmission Systems, Equalization Of Radio And Reduction Of Echo (AREA)
  • Mobile Radio Communication Systems (AREA)
US14/377,672 2012-03-15 2013-03-11 Method and system for diagnostics and troubleshooting in home network deployments Expired - Fee Related US9526019B2 (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
EP12305303 2012-03-15
EP12305303.5 2012-03-15
EP12305303.5A EP2639979B1 (de) 2012-03-15 2012-03-15 Verfahren und system zur diagnose und problembehebung in heimnetzwerkanwendungen
PCT/EP2013/054865 WO2013135624A1 (en) 2012-03-15 2013-03-11 Method and system for diagnostics and troubleshooting in home network deployments

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US20150009846A1 US20150009846A1 (en) 2015-01-08
US9526019B2 true US9526019B2 (en) 2016-12-20

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US (1) US9526019B2 (de)
EP (1) EP2639979B1 (de)
JP (1) JP5934811B2 (de)
KR (1) KR101589398B1 (de)
CN (1) CN104170289A (de)
IN (1) IN2014DN06641A (de)
WO (1) WO2013135624A1 (de)

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WO2014102943A1 (ja) * 2012-12-26 2014-07-03 富士通株式会社 障害原因判定装置、方法及びプログラム
EP2871793A1 (de) * 2013-11-12 2015-05-13 Alcatel Lucent Vorrichtung und Verfahren zur Diagnose eines Stromnetzkommunikationsnetzwerk
EP2887556B1 (de) * 2013-12-19 2016-11-09 Alcatel Lucent Störungsvermeidungsverfahren und -vorrichtung
US10225009B2 (en) * 2016-07-01 2019-03-05 Adtran, Inc. Broadband access devices having a radio link

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US20150009846A1 (en) 2015-01-08
KR101589398B1 (ko) 2016-02-12
CN104170289A (zh) 2014-11-26
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WO2013135624A1 (en) 2013-09-19
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