JP2861934B2 - Operation monitoring method for automatic certificate issuing machine - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation monitoring system for an automatic certificate issuing machine, and more particularly to an operation monitoring system for an automatic certificate issuing machine for automatically issuing a certificate such as a resident's card in an administrative organization such as a local government.

[0002]

2. Description of the Related Art In recent years, local governments and other administrative organizations
Automatic certificate issuing machines that automatically issue certificates such as resident cards have come to be used. Certificate automatic issuing machine,
This device is operated by the user himself without the intervention of the person in charge of the counter, and when a personal authentication card is inserted and a fee is inserted, the necessary data is called from the host computer, the certificate is printed in the device, and the certificate is automatically issued. I do. Cards and cash are handled in the same manner as cash machines, which are widely used by financial institutions, but it is important to supply paper and print ribbons stored in the device because the main task is to print and issue certificates. It is subject to operation and maintenance, and the amount of cash handled is small and is often used on a small scale in a local network, and there are essential differences in terms of use environment and maintenance operation system.

Conventionally, the operation monitoring of an automatic certificate issuing machine has been performed mainly by a monitoring control device which is connected to the automatic certificate issuing machine via a number of signal lines and is installed in the vicinity thereof, and the remaining amount of paper and print ribbons. The information necessary for operation, such as the monitoring information of other parts and the failure information at the time of failure occurrence, is only displayed on the display of the monitoring and control device. Judging the information and taking necessary measures.

[0004]

In the operation monitoring system of the above-described conventional certificate vending machine, the operation person looks at the information displayed on the display and decides whether to process the information by himself or contact a related department. You have to deal with everything. For this reason, the burden on the operator was large, and the response was often delayed. In particular, in the case where the number of employees is small, such as a branch office or a branch office, the scope of work assigned to one employee cannot be ignored. In the case of a failure, it is displayed on the display and notified by an alarm buzzer or the like. However, if there is no operator in the vicinity, the response is delayed, and it is not possible to respond quickly to the failure.

SUMMARY OF THE INVENTION It is an object of the present invention to reduce the burden on an operator, to make an emergency contact in the event of a failure even when the operator is absent, and to prevent a delay in replenishment of consumables. And to provide an operation monitoring method.

The operation monitoring method of the automatic certificate issuing machine according to the first aspect of the present invention monitors the operation of the automatic certificate issuing machine which acquires registration information from a host computer using a personal authentication card, prints a certificate, and automatically issues the certificate. In the method, a monitoring and control device installed near the certificate automatic issuing machine for monitoring and controlling the state of each part is provided. Automatic monitoring means for automatically dialing a communication line with a specified telephone number, and a predetermined monitoring item Status monitoring means for periodically collecting monitoring information, storing the monitoring information in a monitoring information file, and storing the monitoring information in a monitoring information file for a predetermined period of time; and monitoring information newly stored in the monitoring information file at a predetermined time via the automatic transmission means. A notification unit for reporting to a designated report destination, and warning information when the remaining amount of operational consumables such as paper and print ribbon falls below a prescribed value via the automatic transmission unit. Monitoring stored in the monitor information file and displays a replenishing notifying means for transmitting a multicast destination, the fault information when detecting the occurrence of a failure in the display
Of the information, the unreported monitoring information is
It is provided with a failure reporting means for reporting via the automatic transmission means to predetermined report destinations respectively predetermined according to the content of the failure that has occurred together with the failure information .

According to a second aspect of the present invention, an operation monitoring system for an automatic certificate issuance machine uses a personal authentication card to execute an operation on a host computer.
To obtain registration information, print a certificate and automatically issue it
In the operation monitoring method of the automatic certificate issuing machine, the certificate automatic
An supervisor installed near the issuing machine to monitor and control the status of each part
The visual control device automatically downloads to the communication line with the specified telephone number.
Automatic outgoing call means for making outgoing calls and predetermined monitoring
Automatically issue the certificate by periodically collecting monitoring information of items
Monitoring information files so that the monitoring information of each part
Status monitoring means for storing and storing in a file for a certain period of time;
The monitoring information newly stored in the monitoring information file
To a designated report destination at a predetermined time via automatic transmission means
Regular reporting means for reporting and operation of paper, print ribbon, etc.
When the remaining amount of consumables falls below the specified value, the warning information
Replenishment notice means to send to the designated report destination via transmission means
Display fault information when a fault is detected.
Displayed on the monitor and stored in the monitoring information file.
Of each part related to the fault information
Selects and extracts monitoring information and displays the faults that occurred with the fault information.
Prescribed reports prescribed in advance according to the nature of the harm
Failure reporting means for reporting via the automatic transmission means first;
It is provided with.

[0008]

[0009]

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of one embodiment of the present invention.

As shown in FIG. 1, the operation monitoring system of the automatic certificate issuing machine according to the present embodiment includes an automatic certificate issuing machine 1 for automatically issuing a certificate, a monitoring control device 2, and a communication line 3. The monitoring section 2 includes a repair section 4, a maintenance section 5, and a management section 6 which are connected to the monitoring control device 2. The monitoring control device 2 includes a failure reporting unit 21, a replenishment notifying unit 22, a regular reporting unit 23, a monitoring information file 24, a status monitoring unit 25, an automatic transmission unit 26, a display 27, and a timer 28.

The automatic certificate issuing machine 1 is connected to a host computer (not shown) by a dedicated line, and is registered from an original database managed by the host computer by an identification number read from a personal authentication card inserted by a user. It is a device that acquires information, prints and issues certificates such as resident cards, and is composed of various units such as a card processing unit, a fee processing unit, an information acquisition unit, a certificate printing unit, and a voice guidance unit.

The monitoring control device 2 is a device for monitoring and controlling each part of the automatic certificate issuing machine 1, and is connected to the automatic certificate issuing machine 1 by a number of signal lines.
It is installed not far from the same building as the automatic certificate issuing machine 1. The supervisory control device 2 is an automatic calling means 26 for automatically dialing the communication line 3 with the designated telephone number.
A state monitoring unit 25 that periodically collects monitoring information of a predetermined monitoring item, stores and stores the monitoring information in a monitoring information file 24, and stores the monitoring information for a certain period of time, and newly stored in the monitoring information file 24 at a predetermined time. Scheduled reporting means 23 for reporting monitoring information to the management department 6, replenishment warning means 22 for sending warning information to the maintenance department 5 when the remaining amount of operational consumables such as paper and print ribbon falls below a prescribed value, A failure reporting unit 21 for displaying failure information on the display 27 and notifying the repair department 4 when the occurrence of a failure is detected;
8 is provided.

The status monitoring means 25 is provided by the automatic certificate issuing machine 1
The statuses of the monitoring items defined in advance in each section are periodically collected under the control of the timer 28, and the collected monitoring information is stored and stored in the monitoring information file 24. The monitoring information stored in the monitoring information file 24 is stored for a certain period of time, but information whose storage period has elapsed is rewritten from oldest to newer collected monitoring information.

The regular notification means 23 extracts the monitoring information newly stored after the previous reporting time from the monitoring information stored in the monitoring information file 24 at predetermined times according to the time information from the timer 28. And automatic transmission means 26
To the management section 6 which is the designated reporting destination of the monitoring information via the. As a result, the management section 6 can periodically grasp the status of each section of the automatic certificate issuing machine 1 and can draft statistics on the use status and a plan for preventive maintenance. Here, the period of the report performed by the periodic reporting unit 23 is sufficiently longer than the period of the collection of the monitoring information by the state monitoring unit 25, and the period in which the monitoring information is stored in the monitoring information file 24 is equal to the period of the periodic reporting unit. This is set to be sufficiently longer than the period of the 23 reports.

The replenishment notice means 22 constantly monitors the remaining amount of operational consumables such as paper and print ribbon, and automatically issues warning information when any remaining amount falls below a specified value.
6 to the maintenance department 5 which is the designated destination for maintenance service. By receiving this warning information,
The maintenance department 5 can grasp the time required for replenishment of operational consumables for each automatic certificate issuing machine 1 and can carry out replenishment accurately without delay even in the case of handling a large number of similar devices distributed and installed in various places. .

The fault reporting means 21 constantly monitors the output of the fault detector of each unit, and when detecting the occurrence of a fault, sounds an alarm buzzer, searches a built-in fault database and searches for a corresponding fault information (fault code). ) And an emergency instruction to the operation staff are displayed and displayed on the display 27, and the failure information is reported to the repair department 4 as a predetermined report destination via the automatic transmission means 26 together with the device name and the time of occurrence. As a result, the operator in charge of the automatic certificate issuing machine 1 can immediately perform the necessary emergency processing, and the repair department 4 can grasp the failure information without delay and start the countermeasure. Prior to the failure processing, the repair department 4 stores the history of the monitoring information of the automatic certificate issuing machine 1 in the management department 6.
In addition, the monitoring information file 24 can be referred to at the installation location of the automatic certificate issuing machine 1.

In the above description of the embodiment, the trouble report means, replenishment notice means, and regular report means are transmitted to the different report destinations, the repair department, the maintenance department, and the management department. Neither does the report need to be in a different department. Further, the failure information is all notified to the same repair department. However, it is also possible to designate to notify a different report destination depending on the location and the content of the failure. Depending on the location of the automatic certificate issuing machine, the report destination of the replenishment notice means is specified differently as the nearest service company branch, and the failure report means and the regular report means are reported to the service company headquarters and the central government computer center. Specification according to the situation, such as common specification, can be performed.

In the above-described embodiment, the failure reporting means reports only the failure information to the repair department, and the repair department obtains the monitoring information from the management department as a reference for determination as necessary. The failure reporting means may be configured to transfer the unreported monitoring information stored in the monitoring information file together with the failure information. In this way, the repair department can automatically obtain the latest monitoring information of each unit before the failure that cannot be obtained because it has not been reported from the management department, and it can be used effectively for determining failure response measures Can be.

Further, the status monitoring means stores the monitoring information of each part constituting the automatic certificate issuing machine in a monitoring information file so as to be easily separated and extracted, and when a fault occurs, the fault detecting means detects the fault. It is also conceivable to select and extract only the monitoring information of the component related to the fault information from the monitoring information accumulated and stored in the monitoring information file together with the information, and to report the information. In this way, the history information of the part related to the fault that has occurred can be automatically acquired, and can be effectively used for estimating the cause of the fault and determining a countermeasure.

[0021]

As described above, the operation monitoring system for an automatic certificate issuing machine according to the present invention is provided with an automatic transmission means in the monitoring control device of the automatic certificate issuing machine, and the monitoring information of each section collected periodically. The warning information indicating that the remaining amount of the operational consumables is below a specified value and the failure information when a failure has occurred can be automatically reported to the necessary departments. Accordingly, it is possible to reduce the burden on the operator, prevent delays in emergency communication in the event of a failure, and delay delays in replenishment of consumables, thereby providing an excellent service.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Certificate automatic issuing machine 2 Monitoring control device 3 Communication line 4 Repair department 5 Maintenance department 6 Management department 21 Failure reporting means 22 Replenishment notice means 23 Scheduled reporting means 24 Monitoring information file 25 Status monitoring means 26 Automatic transmission means 27 Display 28 Timer

Claims (2)

(57) [Claims] 1. An operation monitoring system for an automatic certificate issuing machine that acquires registration information from a host computer using a personal authentication card, prints a certificate, and automatically issues the certificate, and installs the certificate in the vicinity of the automatic certificate issuing machine. A monitoring and control device that monitors and controls the status of each part is provided with an automatic calling means for automatically dialing a communication line with a specified telephone number, and a monitoring information file that periodically collects monitoring information of predetermined monitoring items. Status monitoring means for storing and storing in a storage for a certain period of time;
A regular reporting means for reporting the monitoring information newly stored in the monitoring information file to a designated reporting destination at a predetermined time via the automatic transmitting means; and a residual amount of operational consumables such as paper and print ribbon. A replenishment notice means for transmitting warning information to a designated report destination via the automatic transmission means when the specified value is broken, and displaying failure information on a display when a failure is detected and storing the failure information in the monitoring information file. hand
Monitoring information that has not been reported by the
Automatic certificate issuing machine, comprising: a failure reporting means for reporting visual information to a predetermined report destination determined in advance according to the content of a failure that has occurred together with the failure information via the automatic transmission means. Operation monitoring method. 2. A host computer using a personal authentication card.
Get registration information from computer, print certificate and automatically issue
In the operation monitoring method of the automatic certificate issuing machine
It is installed near the automatic certificate issuing machine to monitor and control the status of each part.
The supervisory control device that controls the communication line with the specified telephone number
Automatic dialing method for automatically dialing
Metastate monitoring hand to save certain period monitoring information periodically collected the certificate monitoring information of each part constituting the automatic issuing machine stores accumulated detachably monitor information file of the monitoring items
And the monitoring information newly stored in the monitoring information file.
Information at specified times via the automatic transmission means.
Scheduled reporting means to report to the report destination, paper, print ribbon, etc.
Warning information when the remaining amount of operating consumables falls below the specified value
Replenishment transmitted to a designated report destination via the automatic transmission means
Notice means and failure information when failure is detected
The monitoring information of each section related to the fault information is selected and extracted from the monitoring information stored in the monitoring information file and displayed together with the fault information.
Places determined in advance according to the content of the generated obstacle
Failure notification to report to a fixed report destination via the automatic transmission means
Operation monitoring system certificate automatic issuing machine which is characterized in that a Houtt stage.