JPS61240371A - Automatic equipment monitor system - Google Patents

Abstract

PURPOSE:To alleviate the burden of a monitoring personnel in an automatic monitor system comprising an automatic equipment and MCE and MTL, by installing a storage means for storing obstruction levels notified from the automatic equipment and a deciding means for such obstruction levels. CONSTITUTION:A monitor terminal MTL 1, via a communication circuit 6, monitor controller MCE monitors, many automatic equipment 8 such as cash automatic transaction device ATM, cash automatic disbursement device CD, cashing terminal CT. When obstructions in the automatic equipment 8 are informed the MTL 1 via the circuit 6, the MTL 1 according to the obstruction code in the message sent from the automatic equipment, indexes the obstruction contents, prearranged in the obstruction code of the MTL master file, and anlyszes the post-treatment of the obstruction to decide. When the obstruction detail cannot be treated automatically by the MTL 1, displays warning mark to the CRT in the MTL 1 to notify the MTL operation personnel and carries out post-treatment of the obstruction at the discretion of the monitor.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Application of the Invention] The present invention relates to a monitoring system for automatic machines, and particularly to a system suitable for monitoring a large number of automatic machines.

[Background of the invention]

The MTL in conventional automatic machine monitoring systems has a status display function that receives status information and fault information from automatic machines and prints it on a printer or displays it on a CRT, and a function that sends signals to automatic machines. It had a control function to perform reset operations, medium return operations, etc.

However, all of these functions relied on manual operations. By viewing the status display of the MTL, the supervisor can determine the appropriate action, and by operating the MTL push button, the supervisor can have the automatic machine perform a reset operation, return the medium, or contact the nearest maintenance center. They would call the staff center to request repairs to the automatic machine, or contact the staff at the scissors line to have them replenish paper and banknotes.

If the number of automatic machines to be monitored is between 10 and 50, the conventional method of obtaining information seems to be sufficient, but when the number of automatic machines to be monitored exceeds 100, the conventional method places a large burden on the monitor. , may cause misjudgment or incorrect operation.

[Purpose of the invention]

An object of the present invention is to alleviate the burden on the supervisor of an automatic machine monitoring system.

[Summary of the invention]

The aim is to provide memory and judgment functions to the microcomputer built into the MTL, thereby reducing the burden on supervisors of automatic machine monitoring systems.

[Embodiment of the Invention] □ An embodiment of the present invention will be described below with reference to the drawings. Figure 1 is a system configuration diagram of an automatic machine monitoring system.
Monitor terminal (hereinafter abbreviated as MTL) 1, communication circuit 16, monitor controller (hereinafter abbreviated as MCE) 7
through an automated teller machine 1k (hereinafter abbreviated as ATM).

), automated teller machines (hereinafter abbreviated as CD), cash advance terminals (hereinafter abbreviated as CT), and a large number of automatic machines 8 are monitored. Then, the constantly changing state of the automatic machine 8 is processed using the message information 10G from the automatic machine, and the M
The image displayed on the CRT screen 1aK of the TL is printed on the printer 8.

In this system, one MTLI is connected to the public line network via the NCU 4, so that the MTLI can directly communicate with telephones anywhere in the country. FDD2 has post-failure processing information corresponding to various failures, including MTL mask FD layout examples 200
The layout as shown in (details will be described later) is therefore divided into seven aisles, and according to the corresponding processing category, contact information can be retrieved and contact can be made to the contact information. FIG. 2 shows details of parts 18 to 1d of the MTL keyboard section,
This keyboard also allows the MTL operations manager to give necessary instructions.

Explain according to the out.

A failure in the automatic machine 8 is reported via communication line fi16 to MTL1.
When the MTLI is notified of the problem, the MTLI uses the fault code 100a in the message sent from the automatic machine to index the fault code 200m of the MTL master 7 aisle 200 that has been created in advance, and determines the troubleshooting details. Analyze and decide. (10a) If the fault is a minor one that can be recovered by the automatic machine itself (for example, a fault that can be recovered due to forgotten media, a momentary power outage, etc.), contact information 20 corresponding to the fault
According to 0b, an operating signal to the automatic machine is sent via the communication line 6 (1la), and a failure of the automatic machine is detected. At this time, this response information is filed in the processing journal file 400 of the MTL journal file, and if it is OK, the processing journal file 400 is deleted and is filed in the processed journal file 800.

It is also displayed on the CRT screen 1aK (lla) to notify the MTL operations manager.

The content of the failure or the content that requires recovery by the staff (for example, banknotes, etc.)
If the issue requires maintenance personnel to recover (e.g., a hardware failure), or requires a security guard to be summoned (e.g., pressing an emergency button), an automatic system will be used as described above. Reported fault code 100
a, index the MTL master file 200, extract the contact telephone number (12b), and automatically dial (
12c) Notify the contact information (failure post-processing information is recorded in advance) to the contact information. At this time as well, the communication start response information is filed in the processing journal file 400, and if it is OK, the processing journal file 400 is deleted and the processing journal file is filed in the processed journal file.

Also, display it on CRT 111 side 1a (1f3a),
Inform the TL operations manager.

The fault content cannot be automatically handled by MTLI (for example, a line fault between automated machine 8 and MTL 1) or (1
If an abnormality occurs during the processing of steps 2a) to (12d),
Display the caution mark on CR7 screen 1a (14a), and press M
Notify the TI and operations manager, and perform post-failure processing at the discretion of the MTL operations manager. At this time, the response information is also stored in the journal FDK file.

This process is similar to the above process.

By using the method described above, it is possible to perform post-processing of failures without human intervention, and by storing response information of failure handling in journal files (800, 400) K files, this content can be managed operationally. It is also possible to obtain the statistical information for each problem by outputting it to a CRT or printer when the person needs it.

Furthermore, if the master 7-isle information is filed on the FD medium, contact information, communication information, etc. can be easily added, changed, and deleted.

Okamoto's embodiment shows the case of voice communication over a public line network, but the type of line is a specific line or Videotex line, and the contact information is FAX or other type of line.

It goes without saying that it can be easily realized as CR7 display data within the scope of the present invention.

In addition, the method of filing the response waiting response information in a journal file is to store it in a file in memory temporarily instead of every time, and then file it in an external storage device during free time. This can improve response performance. , file storage medium F
Within the scope of the present invention, it is also possible to easily implement a magnetic cassette tape, magnetic disk, MT, or laser disk instead of D.

〔Effect of the invention〕

According to the present invention, in the operational management of automatic machines, all post-failure processing of automatic machines was performed manually.
(Depending on the severity of the problem), it can be handled automatically without manual intervention, which can greatly reduce the burden of moxibustion on the part of the operator of the automatic machine.

[Brief explanation of drawings]

Figure 1 is a configuration diagram of the automatic machine monitoring system, Figure 2 is the MTL
External view of Figure 8, detailed diagram of the keyboard part of FiMTL,
FIG. 4 shows the situation when a failure occurs according to the present invention. 1...MTL (monitor writing terminal), 2...FD
D (FD drive device), 8...Printer, 4...NC
U (public network control device), 5... telephone handset, 6...
Communication line, 7...MCE (monitor controller),
8... Automatic machine (ATM, CD, CT), 1 a-Monitor terminal CR7 screen, lb~ld... Monitor
Terminal Keyboard Island No. 1 z No. 2 Figure $ 3 Senso 5 Zuto 60 Katsuwa &

Claims (1)

[Claims] In an automatic machine monitoring system consisting of an automatic machine, an MCE, and an MTL, a storage means for storing the level of failure reported from the automatic machine, a means for determining the failure level, a recording means for recording post-processing based on the failure level, and a recording means for recording post-processing based on the failure level. The MTL is equipped with a memory device that stores the phone number to which post-processing should be reported, analyzes the reported failure information, automatically dials the post-processing information to the appropriate location based on the analysis results, and issues post-processing instructions. An automatic machine monitoring system configured to: