JP2020173807A - Travel plan proposal system - Google Patents

Abstract

To provide an information processing system that facilitates a series of travel-related tasks such as check-in at an accommodation, information inside the accommodation, tourist information by travelers.SOLUTION: A travel destination proposal system includes: behavior data analysis means for acquiring a user's behavior during a travel and analyzing characteristics of the behavior; next travel proposal means for providing what the user want to travel based on places where the user traveled in the past and the user's behavior during the travel; user preference analysis means; information distribution management means; travel recording means for storing periods and places traveled in the past by the user who memorizes data on the user's behavior during the travel; user behavior data recording means for storing the data on the user's behavior during the travel; user attribute recording means for storing the use's nationality, age, gender, and the like; correlation recording means; information recording means; control means; and user communication means. Arbitrary data communication can be performed between user behavior acquisition and transmission means and information reception means.SELECTED DRAWING: Figure 1

Description

The present invention relates to an information processing system for managing travel business, and more particularly to information processing for providing accommodation reservation, check-in, various business related to accommodation, and various services related to tourism. The present invention also relates to a system that proposes a travel plan that suits the tastes of users.

The existing accommodation business system is optimized individually for each accommodation facility, and is complicated by a mixture of multiple so-called on-premises type systems.
For example, even if you look only at check-in, from the perspective of travelers, you may have to wait for a long time in the waiting line for check-in, or you may have to register via OTA (Online Travel Agent) represented by a travel reservation site ( You may be asked to enter the guest's name, etc. again at the accommodation facility. On the other hand, the employees of the accommodation facility also need to prepare in advance for check-in, confirm the system input for check-in, and perform a wide range of tasks such as explanations to guests and luggage storage in a short time. In addition, there are many miscellaneous tasks such as following travelers who do not check in.
The current situation as described above not only causes miscommunication between travelers and lodging companies, but also causes inefficiency and personalization of information management and sharing.
Conventionally, there is a system that proposes a travel plan that suits a user's taste. For example, Patent Document 1 discloses a system that effectively utilizes the travel plans of oneself and others by creating a travel plan that suits individual tastes with a simple operation and uploading the travel history to a server. .. When proposing a travel plan, it is important to objectively judge the user's preference, but in the prior art, the user's preference is specified by having the user answer his / her own preference in the form of a questionnaire. .. With such a method, the user is essentially just searching for the travel destination he / she wants to go to, and is easily influenced by the user's mood when answering the questionnaire. As a result, it is objective. The user's preference is not judged.

Japanese Unexamined Patent Publication No. 2010-003158

According to one aspect of the present invention, it is to provide an information processing system that facilitates a series of travel-related operations such as check-in at an accommodation, guidance in an accommodation facility, and tourist information.
According to another aspect of the present invention, it is to provide an information processing system for centrally managing a series of information processing related to accommodation and travel business such as information processing related to accommodation and information processing related to provision of tourist information.
According to still another aspect of the present invention, it is to provide a system that objectively determines a user's preference and proposes an optimum travel destination or accommodation for each user.

In the information processing system for managing travel operations, the management server, the accommodation reservation service device for managing accommodation information, the accommodation facility side device, and the user terminal are each connected via a network, and the management is described above. The server includes a means for managing the user identifier and the user-side status, a means for managing the accommodation facility identifier and the accommodation facility-side status, and a distribution history database for storing the history of information distribution. It is configured so that the accommodation reservation service can be logged in using the user identifier given by the management server and the accommodation facility identifier and the accommodation date can be selected. The accommodation reservation service device is a user acquired from the management server. The identifier is associated with the accommodation facility identifier and the accommodation date selected by the user terminal and transmitted to the management server, which further manages the user identifier, the accommodation facility identifier, the accommodation date, and the management server. Based on the information distribution history, the means for determining the user side status and the accommodation facility side status, and the information based on the combination of the determined user side status and the accommodation facility side status are acquired from the information distribution database. Then, for each combination of the means for delivering to the user terminal and the accommodation facility identifier with the user identifier, the combination of the determined user-side status and the accommodation facility-side status, and the delivered information Provided is a system comprising a means for storing in the distribution history database in a time series in association with each other.

According to one aspect of the present invention, the service receiving side (user) can reduce the time required to receive the service.
According to another aspect of the present invention, it is possible to reduce the work time required for the service provider (such as a store in an accommodation facility or a tourist spot) to provide the service and improve the work efficiency.
According to still another aspect of the present invention, by providing a travel plan based on the user's taste, not only can customer satisfaction be improved, but unnecessary proposals can be reduced, so that the business efficiency of the hotel side can be reduced. Can be improved. In addition, since it is possible to provide a travel plan with high expectations of the user, unnecessary work due to cancellation of the trip or the like can be reduced, so that the travel plan provider can also improve profitability.

According to another aspect of the present invention, check-in at the accommodation can be automatically performed online, so that not only the service receiving side (user) but also the service providing side (accommodation) can work. Can be reduced.

Other objects, features and advantages of the present invention will become apparent from the following description of the embodiments of the present invention with respect to the accompanying drawings.

A block diagram of a travel proposal system according to an embodiment of the present invention is shown. A flow chart shows a procedure for proposing a trip according to an embodiment of the present invention. An example of the data structure of the travel proposal system according to the embodiment of the present invention is shown. A block diagram of an accommodation reservation customer service system according to an embodiment of the present invention is shown. A flowchart shows a procedure for making an accommodation reservation and serving customers according to an embodiment of the present invention. An example of the data structure of the accommodation reservation customer service system according to the embodiment of the present invention is shown. A conceptual diagram of a travel plan providing system according to an embodiment of the present invention is shown. A specific example of the travel plan providing system according to the embodiment of the present invention is shown. An example of displaying a management screen according to an embodiment of the present invention is shown. The procedure of online check-in according to an embodiment of the present invention is shown in a flowchart. A block diagram of a tourist spot proposal system according to an embodiment of the present invention is shown. A flow chart shows a procedure for proposing a plan during a stay according to an embodiment of the present invention. A conceptual diagram of a travel business management system according to an embodiment of the present invention is shown. A flow chart shows a procedure for managing a travel business according to an embodiment of the present invention. The status for managing the travel business according to one embodiment of the present invention is shown. The data structure of the distribution history database for managing the travel business according to the embodiment of the present invention is shown.

7 (a) and 7 (b) show conceptual diagrams and specific examples of a travel plan providing system according to an embodiment of the present invention, respectively. The travel plan providing system of FIG. 7 (a) is composed of a travel destination proposal system 1000, an accommodation reservation customer service system 3000, and an itinerary proposal system 5000, and the system is an accommodation facility, Travel Agent (existing or online). It is connected to a travel agency) and a user (user's own information terminal, etc.). FIG. 7B shows an embodiment in which the conceptual diagram of FIG. 7A is specifically shown.

FIG. 1 shows a block diagram of a travel destination proposal system 1000 according to an embodiment of the present invention.

The travel destination proposal system 1000 of this embodiment includes behavior data analysis means 1110, next travel proposal means 1120, user preference analysis means 1130, information distribution management means 1140, travel recording means 1210, and user behavior data recording means. The 1220, the user attribute recording means 1230, the correlation recording means 1240, the information recording means 1250, the control means 1310, and the user communication means 1320 are provided, and the user action acquisition / transmission means 1410 and the information receiving means 1420 are provided. It is configured so that arbitrary data communication is possible between them.

The behavior data analysis means 1110 acquires the behavior of the user during the trip and analyzes the characteristics of the behavior.

The next travel proposing means 1120 provides what the user wants to travel next, based on the place where the user has traveled in the past and the behavior of the user during the trip.

The user preference analysis means 1130 analyzes the user's preference.

When proposing a travel destination to a user by e-mail or the like, the information distribution management means 1140 does not propose a plurality of travel destinations at once, but rather a seasonal event (holding time) or a discount coupon (applicable). It will be delivered together with information such as (time) before a predetermined period (for example, 1 to 2 months before) when these events and coupons can be applied. If there is no event, etc., it may be delivered at regular intervals (every few months). Here, in distributing event and coupon information, it is related to a travel destination that is likely to match the user's taste (referring to each user's past travel record and having a correlation degree of a predetermined value or more). It may be configured to deliver only the events and coupons to be played.

The travel recording means 1210 stores the period and place where the user has traveled in the past. An example of the data structure is shown in FIG. 3 (a).

The user behavior data recording means 1220 stores data on the user's behavior during the trip. An example of the data structure is shown in FIG. 3 (b).

The user attribute recording means 1230 stores the attributes of the user (nationality, age, gender, etc.). An example of the data structure is shown in FIG. 3 (c).

The correlation recording means 1240 stores a place (candidate site) where a person who has traveled a certain place travels a relatively large number of times. Further, the correlation recording means 1240 may be configured to store a plurality of candidate sites together with the degree of correlation. The degree of correlation in this embodiment is a value between 0 and 1, where 0 is the lowest degree of correlation and 1 is the highest degree of correlation. The higher the number of places actually traveled or booked for travel among the candidate sites, the higher the correlation may be set. An example of the data structure is shown in FIG. 3 (d). As for the initial value of the correlation degree, an arbitrary value may be set in advance, or a value calculated based on a plurality of data may be used.

The information recording means 1250 records seasonal events (holding time) and discount coupons (applicable time).

The control means 1310 controls each means inside the travel destination proposal system 1000.

The user communication means 1320 transmits / receives data to / from the user action acquisition / transmission means 1410 and the information receiving means 1420.

The user behavior acquisition / transmission means 1410 acquires and transmits the user behavior data. Here, the user behavior data includes movement data obtained from GPS or the like, user voice data obtained from a microphone or the like, heart rate data obtained from a wristband or the like, and the like. The user action acquisition / transmission means 1410 may be, for example, a wristwatch-type information terminal.

The information receiving means 1420 is a means for receiving data related to the next travel proposal or the like, but may be configured so that information can be transmitted by user input or the like. The information receiving means 1420 may be, for example, a smartphone, a personal computer, a tablet terminal, or the like. Further, it may also have the function of the user action acquisition / transmission means 1410.

FIG. 2 shows a flowchart that provides a travel plan according to an embodiment of the present invention.

In S2010, the user's behavior data at the travel destination visited by the user in the past and one or more tourist spots in the travel destination is acquired. The behavior data in this embodiment is position information and time information acquired by GPS (Global Positioning System) or the like in a terminal (user behavior acquisition / transmission means 1410 or the like) possessed by the user.

In S2020, the acquired behavior data is analyzed. For example, if the location information of a tourist spot is registered and the user's location information is within a predetermined range from the location information of the tourist spot, the user is recorded as visiting the registered tourist spot. At the same time, by measuring the time spent within a predetermined range from the location information of the tourist spot, the measured time is recorded as the staying time of the tourist spot. Further, the physical data of the user may be recorded by means for measuring the physical data (for example, pulse) provided in the terminal of the user.

In S2030, a list of visited tourist spots is created and the user's taste is analyzed. For example, a tourist spot where the user has stayed for a long time may be classified as having a high user preference. In addition, when heart rate data is acquired, tourist spots whose heart rate is higher than the average heart rate during travel (which may be the average of time zones such as daytime) are highly preferred by users. It may be determined that it was a spot. For example, if the physical data is a pulse, it is assumed that the pulse is relatively high when staying at a certain tourist spot (compared to when staying at another tourist spot). In such a case, the user can determine that he / she has a high interest in or preference for the tourist spot. For example, when the user's travel destination was Kyoto, the staying time when the user visited Kyoto Tower (referred to as tourist spot A) was about 10 minutes, and the pulse was about 50, but Kiyomizu-dera (Kiyomizu-dera) It is assumed that the staying time at the tourist spot B) was about 60 minutes and the pulse was about 65. In this case, since the staying time and the pulse of the tourist spot B are relatively higher than those of the tourist spot A, it can be determined that the tourist spot A has a higher user preference. As another embodiment, it may be judged only by the staying time or only the pulse. Further, the average staying time at each tourist spot may be recorded in advance, and if the person stays longer than the average staying time, it may be determined that the tourist spot has a high user preference.

In S2040, the correlation recording means 1240 is inquired as to whether or not a tourist spot similar to the tourist spot with a high preference of the user is located in a place different from the current trip.

In S2050, the trip preferred by the user is based on the user's staying time at the tourist spot of the travel destination visited by the user in the past, the user's physical data, etc. from the data (one or more) acquired from the correlation recording means 1240. Select a candidate for the land. When a plurality of data can be obtained from the correlation recording means 1240, a travel destination containing many tourist spots that the user may have a high preference for may be selected. For example, since the correlation value is recorded in the correlation recording means 1240, even if a travel destination or a tourist spot having a relatively high correlation value (for example, one or more of the highest correlation degree) can be selected. Good. When selecting a new travel destination, the travel recording means may be inquired so that the travel destination / sightseeing spot that the user has visited in the past does not overlap. For example, when it is determined that a tourist spot with a high user preference is Kiyomizu-dera Temple in Kyoto, a place having a high degree of correlation with Kiyomizu-dera Temple in Kyoto is inquired to the correlation database as shown in FIG. 3 (d). The correlation database extracts areas with high correlation and returns the data. In FIG. 3 (d), the correlation degree of Todaiji Temple in Nara was 0.9, and that of Koyasan in Wakayama was 0.7, so the fact that it is Todaiji Temple in Nara is returned.

In S2060, the returned tourist spot information is received via the information receiving means, and a travel destination candidate is presented to the user based on the received information. Here, the travel recording means 1210 may be searched, and if there is a record of the user's past visits, it may be configured to be excluded from the candidates. In addition, when the user's preference is registered in the database in advance, the correlation degree may be corrected by adding the information, and the candidate for the user may be determined based on the corrected correlation degree. .. For example, if a user prefers a flatland (basin) or a tourist spot in the city to a tourist spot in the mountains, increase the correlation of Todaiji Temple in Nara in Fig. 3 (d) and correlate with Koyasan in Wakayama. Candidates may be selected after lowering the degree.

As another embodiment, the user's behavior data acquired in S2010 is obtained from the voice data obtained from the provided microphone and the wristband attached to the user's arm, in addition to the position information and time information by GPS or the like. It may include data such as heart rate and blood pressure.
For example, when voice data is acquired, it is determined that the tourist spots where the user has a large number of words that seem to be fun (“Like!” “Wow!”) Are the tourist spots that the user has a high preference for. May be good.

Further, for the travel destination proposed to the user in S2060, the correlation may be modified based on whether or not the user accepts the proposal, and the correlation value may be modified for each user. For example, in FIG. 3D, it is recorded that the degree of correlation between Kiyomizu-dera Temple in Kyoto and Todai-ji Temple in Nara is 0.9. However, when I made a proposal to User A who visited Kiyomizu-dera Temple in Kyoto, he was treated as not interested in Todai-ji Temple in Nara (for example, the travel plan was not booked or was not registered as a favorite). In such a case, the degree of correlation in user A is lowered from 0.9 to, for example, 0.7. Next, when I proposed Koyasan in Wakayama, it was treated as being interested (for example, a travel plan was reserved or registered as a favorite), so the correlation degree for user A was changed from 0.7. For example, if a travel plan is booked, it may be raised to 0.9, and if it is registered as a favorite, it may be raised to 0.8. Then, these corrected correlation degrees may be stored in the correlation recording means for each user.

In creating the correlation degree data stored in the correlation recording means 1240, for all users or predetermined plurality of users recorded in the database, a plurality of travel destinations or a plurality of tourist spots visited by the user. Is calculated by a predetermined calculation method (for example, simple averaging, statistical processing, or machine learning) to calculate the correlation between one tourist spot and another tourist spot, and the correlation degree (hereinafter referred to as the overall correlation degree). ) May be recorded. To explain with a simple example, it is assumed that the correlation between the travel destination A and the travel destination B is 0.8 for the user A and 0.6 for the user B. In that case, 0.7, which is the average of both, is the overall degree of correlation between travel destination A and travel destination B. After that, when the correlation with user B changes from 0.6 to 0.8, the overall correlation degree becomes 0.8. As another embodiment, even if the degree of correlation between the (for example, popular) travel destination A and the (for example, a little-known spot) travel destination B is different from the degree of correlation between the travel destination B and the travel destination A. Good.

In S2060, an embodiment in which the correlation degree is modified based on the user's preference has been described, but in another embodiment, the correlation degree may be adjusted in consideration of the time when the user wants to travel. .. For example, if user preferences tend to visit the south such as Okinawa in the summer, while they tend to visit the north such as Hokkaido in the winter, this tendency is taken into consideration and correlated. The degree may be adjusted in time.

Regarding the degree of correlation of this embodiment, even if the relationship between a plurality of travel destinations or a plurality of tourist spots visited by the user is calculated based on machine learning or statistical methods for the plurality of users recorded in the database. Good. In addition, the correlation of each tourist spot may be newly processed by machine learning or statistically using the correlation degree modified for each user.

FIG. 4 shows a block diagram of the accommodation reservation customer service system 3000 according to an embodiment of another invention. In particular, in this embodiment, by adding to the above-described embodiment, a system for further increasing satisfaction with travel is provided. Specifically, it interactively asks the user, draws out the user's wishes, and provides automatic customer service such as suggesting something to accompany the trip (for example, meals and souvenirs).

The accommodation reservation customer service system 3000 of this embodiment includes accommodation candidate reception means 3110, Chat (chat) means 3120, automatic customer service means 3130, travel incidental proposal means 3140, user information management means 3150, and reservation reception means 3160. , Accommodation recording means 3210, automatic customer service recording means 3220, travel incidental recording means 3230, user registration information recording means 3240, accommodation facility communication means 3330, control means 3310, user communication means 3320, and accommodation facility. It is composed of a communication means 3330.

Further, the accommodation reservation customer service system 3000 is configured to cooperate with the accommodation facility 4000, and the accommodation facility 4000 includes an accommodation facility management means 4010 and an online check-in means 4020.

The accommodation candidate reception means 3110 accepts accommodation reservations from the terminal used by the user.

The Chat means 3120 communicates with the user terminal by using an interactive means such as chat to send information to the user, and the data received from the user terminal is used to provide necessary information in the accommodation reservation customer service system. Receive.

The automatic customer service means 3130 processes information for serving the user.

The travel incidental proposal means 3140 proposes travel incidental items, for example, recommended cashing places, recommended spots, souvenir sales places, and the like. The proposed conditions may be, for example, within a predetermined range from the location of the accommodation facility or the user, and within business hours such as a cashing place.

The user information management means 3150 manages user information. For example, if the date of birth of the user is registered, the age of the user is calculated based on the current date and time. In addition, if there is a record of the user's accommodation reservation, a record of cancellation by prior contact with the accommodation, a record of cancellation without prior contact with the accommodation, etc., the repeat rate and cancellation of each user will be based on these records. It may be configured so that the rate, the NOSHOW rate, and the like can be calculated. Further, the user information management means 3150 generates an identification code (for example, a QR code (registered trademark)) for facilitating the user to check in at the accommodation, and the information receiving means 1420 via the user communication means 3320. You may send it.

The reservation receiving means 3160 assists the user in making an accommodation reservation when the user makes an accommodation reservation via the information receiving means 1420 or the like. For example, the website of the OTA (online travel agency) desired by the user is accessed via the reservation receiving means 3160. Then, the input contents of the items (for example, name, etc.) that the user needs to input on the OTA website are displayed in advance, and the selection is made.

The accommodation recording means 3210 records the user's accommodation. An example of the data structure is shown in FIG. 6A.

The automatic customer service recording means 3220 inquires about the user's wishes via a chat means or the like in order to serve customers at the accommodation facility. An example of the data structure is shown in FIG. 6 (b).

The travel incidental recording means 3230 makes various proposals incidental to the trip. An example of the data structure is shown in FIG. 6 (c).

The user registration information recording means 3240 records the user's own information. The user's own information is, for example, a user name (nickname), password, name (kanji and / or kana notation), date of birth (age is automatically calculated), address, contact information (mobile phone number or email), etc. is there. In the above information, required registration information and voluntary registration information may be set in advance. For example, the name, date of birth, and contact information are required to be registered, but other than that, they may be set to be arbitrarily registered.

The accommodation facility communication means 3330 transmits the wishes of the user who plans to stay to the accommodation facility management means 4010, and receives items that can be automatically served from the accommodation facility. At least one or more accommodation facility management means 4010 is installed in each of the accommodation facilities 4000 such as a hotel.

The control means 3310 controls each means inside the accommodation reservation customer service system 3000. The control means may be a processor, a CPU (Central Processing Unit), or the like.

The user communication means 3320 transmits / receives data to / from the user action acquisition / transmission means 1410 and the information receiving means 1420.

The accommodation facility communication means 3330 transmits and receives necessary information to and from the accommodation facility.

The accommodation facility management means 4010 transmits and receives predetermined information to and from the accommodation facility communication means 3330.
When the user checks in to the accommodation facility 4000, the online check-in means 4020 reads the identification code (for example, QR code (registered trademark)) displayed on the information mobile terminal owned by the user, thereby allowing the guest to check in. Information such as the user's name and age can be identified.
As another embodiment, the information transmitted by the user may be confirmed and approved on the management screen of the facility in addition to reading the identification code displayed on the smartphone by the user.

The procedure for making an accommodation reservation and serving customers according to an embodiment of the present invention is shown in the flowchart of FIG.

In S5010, a trip is proposed to the user on a regular basis. Here, "regular" in this embodiment means that proposals are made to the user multiple times at intervals, and there is a certain time interval between the previous proposal and the current proposal ( It suffices if there is a free time (about one day to several months), and the interval may be different each time.

In S5020, if the user is interested in the proposed trip, he / she makes an accommodation reservation through a predetermined application or a reservation site on the Internet.

In S5030, the customer service information that can be handled by the reserved accommodation facility is acquired.

In S5040, when the user makes an accommodation reservation, in order to draw out further requests from the user, an e-mail or the like is sent, and the user is guided via the URL described in the e-mail to connect to the chat means. In the chat means of this embodiment, an inquiry is made to the user based on the customer service information acquired in S5030. For example, exemplifying FIG. 6B as an example, when a hotel A is reserved, a procedure is performed in which the user is inquired about the pillow preference in an alternative format, and then the bath salt preference is inquired. To do.

S5050 may make ancillary suggestions (although it is an optional process) to the user. For example, if you are traveling abroad and may need to cash in, try to introduce shops with good cash rates, recommended spots for accommodation, and souvenirs with a fixed term. You may. Here, the conditions under which these ancillary proposals occur are, for example, when the user is within or will be within a few minutes' walk from the facility where the user is staying or the place where the user is visiting. Moreover, when it is determined that the user can visit during the business hours of the shop to be proposed, the proposal may be made to the user. In addition, when making an incidental proposal, it may be configured in advance so that a list that can be proposed can be obtained from a database such as a travel incidental recording means. In creating this list that can be proposed, it is configured so that ancillary proposals preferred by the user can be proposed in descending order of correlation, using the concept of correlation values of travel destinations and tourist spots as described above. You may.

In S5060, the information regarding the user's wishes acquired via the chat means is transmitted to the accommodation facility or the like.

FIG. 8 shows a display example of the management screen displayed on the accommodation facility management means 4010 according to the embodiment of the present invention.

The function of the management screen of this embodiment will be described.
It manages data such as check-in and check-out of users acquired through OTA (Online Travel Agency: online travel agency). As another embodiment, user check-in and check-out data may be acquired not only from the OTA but also from the site controller.
KPI (key Performance Indicators) shows the progress rate against the sales target in this embodiment. As another embodiment, the user's evaluation acquired at the time of check-out may be displayed, and the transition of customer satisfaction may be displayed.
In inventory management, the inventory quantity of amenity goods and equipment is managed, and the next ordering time is predicted and displayed. For example, the color of the inventory quantity may change to red when the inventory is low or when the inventory decreases sharply.
The NOSHOW rate indicates the rate of cancellation without notice.
It may be configured to display information on recommended restaurants and nearby events near the hotel, which are frequently asked by users (travelers).

By inputting the question received from the customer and the answer to the question by the hotel manager, it is possible to improve the answer accuracy of the chatbot in the chat means. For example, the correlation may be modified based on the answer, and the correlation value may be modified for each user.

For example, suppose a user asks a chatbot for information about a recommended restaurant. The chatbot searches for restaurants that are highly correlated with the keyword in the question and responds to the user.

The itinerary proposal system 5000 according to an embodiment of the present invention will be described.

The travel plan proposed in Example 1 mainly introduces places and tourist spots to travelers. In the third embodiment, a travel package plan including these places, tourist spots, and means of transportation (means of transportation within the travel destination and means of transportation from the place of residence of the traveler to the destination) is provided. For example, if the user's travel destination is Kyoto and the departure point is Tokyo, the means of transportation from Tokyo to Kyoto (Shinkansen, etc.) may be determined in consideration of departure time, travel time, stay time, etc. Good.

FIG. 9 is a flowchart showing an online check-in procedure according to an embodiment of the present invention.

In S9010, the user uses his / her own terminal (smartphone or the like) to access a predetermined website such as OTA (online travel agency) via the Internet and reserves a desired accommodation.

In S9020, the accommodation reservation customer service system (see FIG. 4) is used to search and identify the user who has made the accommodation reservation based on the reservation contents. The information for identifying the user is, for example, one or more information selected from the name (Kanji and / or katakana), telephone number, gender, etc., and the information for identifying the user matches. However, the user has been identified. When the user is specified, for example, the accommodation information of the specified user can be acquired from the accommodation recording means 3210.

In S9030, the registered personal information and accommodation information of the user searched in S9020 are searched and notified to the accommodation destination. Here, the registered personal information is, for example, the name, age, address, etc. of the guest. The accommodation information of the guest is, for example, the repeat rate (the number of stays at the same hotel or the same chain store / the number of stays) and the cancellation rate (cancellation procedure is performed by the day before the accommodation after the accommodation reservation) based on the past accommodation history. Ratio: Number of cancellations / number of reservations), NOSHOW rate (rate of cancellations without notice: number of cancellations without notice / number of reservations), etc. In addition, when information on the user's preference is registered, the information may be notified to the accommodation. As an optional process, for example, when a user with a high NOSHOW rate makes a reservation, a predetermined warning is sent to the accommodation, and a warning based on the accommodation information can be issued. May be good. The accommodation facility can determine how much overbooking to do based on such information.

In S9040, the user (guest) authenticates the user at the accommodation on the day of accommodation. At this time, the user displays an identification code (for example, a QR code (registered trademark)) on the user's own terminal (smartphone or the like), and includes a reader (including a mobile phone terminal such as a smartphone) installed at the accommodation. ) Will be able to identify the user (guest) and the accommodation content. As a result, the user can save the trouble of writing his / her own name and address on the provided paper at the accommodation by using a writing instrument.
As another embodiment, the information transmitted by the user from the smartphone is displayed on the management screen (PC) of the accommodation facility. When the user arrives, he / she may verbally inform the staff of his / her name or check-in ID to identify it from the management screen.

In S9050, the accommodation facility confirms the identified user's registration information (name, etc.) and accommodation details (accommodation plan such as breakfast availability and number of nights), and if there is no problem with the confirmed contents, check-in is completed. become.

In S9600, the information that the check-in has been performed is fed back, and the database (for example, accommodation recording means 3210) is updated. Thereby, for example, each value such as the user's accommodation history, cancellation rate, and NOSHOW rate can be updated.

FIG. 10 shows a block diagram of a tourist spot proposal system 6000 according to an embodiment of the present invention. The tourist spot proposal system 6000 of this embodiment is configured to be capable of mutual data communication with the tourist spot side system 7000 (restaurants, museums, etc.) and the information terminal means 1420 used by the user.

The tourist spot proposal system 6000 includes a behavior data analysis means 6110, a chat means 6120, an automatic customer service means 6130, an identification code analysis means 6140, a user information management means 6150, an external environment information acquisition means 6160, and a tourist spot record. Means 6210, automatic customer service recording means 6220, travel incidental recording means 6230, user registration information recording means 6240, correlation recording means 6250, control means 6310, user communication means 6320, tourist spot side system communication means 6330. And.

The behavior data analysis means 6110 acquires the behavior of the user during the trip and analyzes the characteristics of the behavior.

The Chat means 6120 communicates with the user terminal by using an interactive means such as chat to transmit information to the user, and the data received from the user terminal receives necessary information in the system. To do.

The automatic customer service means 6130 processes information for serving the user.

The identification code analysis means 6140 analyzes the identification code to acquire information on the user's behavior.

The user information management means 6150 manages user information. For example, if the date of birth of the user is registered, the age of the user is calculated based on the current date and time.

The external environment information acquisition means 6160 acquires information such as a weather forecast and a temperature.

The tourist spot recording means 6210 stores recommended tourist spots and the like.

The automatic customer service recording means 6220 inquires of the user's wishes via a chat means or the like in order to serve customers at the accommodation facility.

The travel incidental recording means 6230 makes various proposals incidental to the trip.

The user registration information recording means 6240 records the user's own information. The user's own information is, for example, a user name (nickname), password, name (kanji and / or kana notation), date of birth (age is automatically calculated), address, contact information (mobile phone number or email), etc. is there. In the above information, required registration information and voluntary registration information may be set in advance. For example, the name, date of birth, and contact information are required to be registered, but other than that, they may be set to be arbitrarily registered.

The correlation recording means 6250 stores a tourist spot (candidate site) that a person who visits a certain tourist spot visits relatively frequently.

The control means 6310 controls each means inside the system.

The user communication means 6320 transmits / receives data to / from an external system or the like.

The tourist spot side system communication means 6330 transmits / receives data to / from the tourist spot side system.

The tourist spot side system 7000 includes information management means 7010 and identification code reading means 7020. The information management means 7010 transmits the information acquired from the identification code reading means 7020 to the tourist spot proposal system 6000, or receives necessary information.

The identification code reading means 7020 reads the identification code (for example, QR code (registered trademark)) displayed on the display screen of the information terminal means 1420 or the printed identification code, and reads the information (information for identifying the user, etc.). ) Is transmitted to the information management means 7010.

FIG. 11 is a flowchart showing a procedure for proposing a plan during a stay according to an embodiment of the present invention.

When a user is actually staying at a travel destination, it may be difficult to visit a tourist destination or the like that was initially envisioned due to circumstances such as sudden changes in the weather. In addition, although the user did not know at the beginning of the travel plan, by considering new introductions from sponsor companies and user preferences, local spot events (local festivals, etc.) and sightseeing spots There may be new sightseeing spots that can be recommended, such as small recommended spots (places where you can see beautiful scenery, etc.) that you can stop by while traveling from to the sightseeing spot. In such a case, it is possible to install the applied terminal in the accommodation facility in this embodiment.

In S6010, on the day of the user's stay, there is a tendency to visit the external environment such as the weather (including forecast) and temperature of the day, the user's attributes (nationality, age, etc.), and the user's taste (for example, local shrines and temples). Search for recommended spots (sightseeing spots, restaurants, etc.) on the day of the user's stay from the data related to (such as). For example, suppose that the information receiving means obtains a forecast that the weather will change suddenly and it will rain in the afternoon on the day of the user's stay. In this case, the system searches for tourist spots and events that can be enjoyed even when it rains, and presents the results to the user via the information receiving means, in consideration of the user's taste.

In S6020, the priority of spot introduction is determined based on the attributes and tastes of the user.

For example, when introducing a restaurant as a recommendation, if the user's attribute data includes information such as the user's own food allergy, priority is given to the restaurant where food allergy is likely to be avoided. introduce. We will also inform you that the menus offered by the relevant restaurants include foods that cause allergies.

Furthermore, when introducing tourist spots as recommendations, if the user's attribute data includes information on health such as age (generation) and disability, tourist spots that are considered barrier-free, etc. Will be introduced with priority. We will also inform you of barrier-free information at the relevant tourist spots.

In S6030, in addition to introducing recommended spots, coupons related to the spots (for example, discount coupons at museums and restaurants) are also searched and introduced.

In S6040, the user can acquire the coupon by printing the introduced coupon from a printing terminal or by reading the coupon data into the information receiving means 1420 or the like via a QR code (registered trademark) or the like. it can. This coupon has a unique identification code along with information on the introduced spots. Information for identifying the user is attached to this unique identification code.

In S6050, the information that the user who received the coupon actually used the coupon by using the coupon at the tourist spot, that is, by reading the identification code of the coupon with the reading terminal of the tourist spot destination is obtained. Can be obtained. As another embodiment, the processing may be performed on the user's terminal instead of the reading terminal at the tourist spot destination.

In addition, at the restaurant that received the coupon, information on the user's food allergies can also be obtained, so it is possible to provide dishes that avoid food allergies in advance, and when receiving an order, be careful about food allergies. You will be able to awaken.

Furthermore, at the tourist spots that received the coupon, information on health can also be obtained, so information on barrier-free can be notified again at the site.

When the user selects multiple spots (acquires coupons), based on the locations of the multiple spots, the recommended priority, the shortest route, the user's coupon acquisition order, etc., can be considered from one or more viewpoints. You may propose a circuit route that the user can visit.

In S6060, when the information that the user uses the coupon is recorded, the database that records the individual taste of the user is updated. After that, based on the updated database, it will be possible to introduce recommended tourist spots to users.

FIG. 12 shows a conceptual diagram of the travel business management system 8000 according to an embodiment of the present invention.
The travel business management system of this embodiment includes a user terminal 8100, a management server 8200, an accommodation facility side terminal 8300, an accommodation reservation device 8400, and a network 8500.
The user terminal 8100 is a device for a user to reserve a trip or accommodation.
The management server 8200 manages the user identifier and the user-side status, and also manages the accommodation facility identifier and the accommodation facility-side status. Further, a distribution history database (not shown) that stores the history of information distribution may be provided.
The accommodation facility side terminal 8300 is configured so that a user (traveler) can operate so-called check-in processing and accommodation fee payment (settlement) processing when staying at the accommodation facility.
The accommodation reservation device 8400 manages the accommodation information selected from the user terminal. Accommodation information is managed in association with a user identifier, an accommodation facility identifier, and an accommodation date.
The network 8500 connects the user terminal 8100, the management server 8200, the accommodation facility side terminal 8300, and the accommodation reservation device 8400 electrically, magnetically, and / or optically with each other by wire or wirelessly. , It is configured to be able to send and receive data to and from each other.
The user identifier may include information on the attributes of the user (nationality, age, gender, etc.), and the accommodation facility identifier may include information on the attributes of the accommodation facility (name, latitude / longitude information of the accommodation location, etc.).

FIG. 13 is a flowchart showing a procedure for managing a travel business according to an embodiment of the present invention.
In S9010, the user terminal 8100 logs in to the accommodation reservation service provided by the accommodation reservation device 8400 by using the user identifier given by the management server 8200 (using a password if necessary). Select accommodation and accommodation date. At this time, as shown in FIG. 15, the user side status is set to "reservation" (meaning that the reservation procedure has been performed). When the user side status is in the "reservation" state, the management server 8200 sets the accommodation facility side status to "reservation acceptance" (meaning reservation acceptance completion) if the reserved information is correct. Further, the management server 8200 transmits a reservation acceptance completion notification to the user terminal 8100. Here, each accommodation facility is assigned an individual accommodation facility identifier. For example, in the case of accommodation facilities that are chain-developed, individual accommodation facility identifiers may be assigned to each business base.
In S9020, the accommodation reservation device 8400 associates the user identifier acquired from the management server 8200 with the accommodation facility identifier and the accommodation date selected by the user terminal 8100, and transmits the user identifier to the management server 8200. At this time, using a data structure as shown in the data structure of the distribution history database of FIG. 15, the status and information associated with each other may be stored using the combination of identifiers as a key.
In S9030, the management server 8200 determines the next user-side status and accommodation-side status based on the user identifier, the accommodation facility identifier, the accommodation date, and the history of information distribution. For example, if the user side status is reservation, the accommodation facility side status is reservation reception, and the delivered information is a reservation completion notification, the next user side status is check-in (check-in). Yes, the next accommodation status is (waiting for check-in). The method of determining the next status will be described later.
In S9040, information based on the combination of the user-side status and the accommodation facility-side status determined in S9030 is acquired from the information distribution database and distributed to the user terminal 8100. For example, if the user side status is check-in (check-in) and the accommodation facility side status is (waiting for check-in), the information for check-in (in this embodiment, for check-in). The code) is transmitted by the management server 8200 to the user terminal 8100. In S9050, using the combination of the user identifier and the accommodation facility identifier as a key, the combination of the user side status and the accommodation facility side status determined in S9030 is associated with the information delivered to the user terminal, and the delivery history is in chronological order. Store in the database. For example, as shown in the data structure of the distribution history database of FIG. 15, the user side status (example: check-in) and the accommodation facility side status using the user identifier (example: ABC01234) and the accommodation facility identifier (example: XYZ9876) as keys. (Example: Check-in) is associated and memorized. Here, as an optional process, the date and time (eg, 18:00 on April 2, 2020) may also be associated and stored.
After that, the processes of S9030 to S9050 may be repeated as needed. For example, after the room key code information is delivered, the user status is check-in, but since the check-in procedure has been completed, if the accommodation facility completes the payment, the accommodation facility status will be settled ( The management server 8200 distributes the room key code to the user terminal 8100. An example of the user side status and the accommodation facility side status is shown in FIG. 14, but the combination is stored in an arbitrary database (not shown) so that the combination of status can be arbitrarily set according to the content of the information to be distributed. May be memorized. This makes it possible to finely set the information to be delivered to the user. You can also set the information you want to distribute for each user.

The management server may include an accommodation information database (not shown) that stores accommodation information related to the user identifier.

The check-in process will be described below.
The management server provides the accommodation facility side terminal with personal information regarding the user identifier, and also provides accommodation information based on the past accommodation history.
Here, the information delivered to the user terminal is an identification code for prompting the user to check in to the accommodation facility where the user is staying, and an example of the identification code is a two-dimensional code such as a QR code (registered trademark). Good.
When the check-in is performed on the user terminal based on the user identifier, the user identifier is collated by both the accommodation facility side device and the accommodation reservation service device, and if the collation results match, a check is made. The inn is completed.
More specifically, in the collation process, the user identifier stored in the user terminal, the accommodation facility identifier, and the time information are stored in the accommodation reservation system and the terminal of the accommodation facility. And, when the accommodation facility identifier matches, the status may be the check-in completion.

The processing after check-in will be described below.
If the determined user status is check-in completed,
Based on the user identifier and the accommodation facility identifier, a code corresponding to a room key dedicated to the user is distributed to the user terminal.

Below, after check-in, information about accommodation facilities and tourist information will be delivered to the user terminal, triggered by when the user (traveler or guest) unlocks the room to stay using the delivered room key. You may. Specifically, it is as follows.
Determine the user status based on the usage status of the code corresponding to the room key,
When the user side status indicates that he / she is staying at the accommodation facility, the server distributes the information about the accommodation facility and the tourist information to the user terminal.

Hereinafter, if it is detected that the user has left the room after check-in, it may be determined that the user has gone sightseeing. Specifically, it is as follows.
Determine the user status based on the usage status of the code corresponding to the room key,
When the user side status indicates that the tourist is in progress, the server distributes the tourist information to the user terminal.
The tourist information to be distributed may be determined based on at least one of the information stored in the database and the purpose of the trip.

An example of processing after checkout is as follows.
When checking out, the user side status becomes checkout, and then when the accommodation side status becomes checkout, the user side status becomes idle.

FIG. 14 shows a status for managing a travel business according to an embodiment of the present invention.
Examples of changes in user status include reservation, pre-check-in, check-in completion, stay, sightseeing, and check-out.
Examples of changes in the status of accommodation facilities include reservation reception, check-in (check-in before the day of stay or check-in on the day of stay), payment, accommodation facility information, tourist information, and the like.
The system of this embodiment is configured to determine the information processing to be performed (for example, the type of information to be delivered to the user terminal) based on the combination of the user side status and the accommodation facility side status. Has been done.
In determining the (next) user-side status and accommodation-side status, it may be based on whether or not a predetermined condition is satisfied, or it may be based on some trigger, but it may be based on an arbitrary database (not shown) in advance. Based on the stored judgment conditions. For example, when staying at an accommodation facility for multiple days, the user status of stay and tourism is likely to alternate. In that case, for example, if it can be determined that the room has been entered by using the room key, the user status is stay. Further, although not shown, when the user side status is staying and the room lighting is turned off during a predetermined time zone (for example, at night), the user side status is sleeping. It may be configured so that the distribution of information is stopped by determining that there is.

FIG. 15 shows a data structure of a distribution history database for managing a travel business according to an embodiment of the present invention.
By using the combination of the user identifier and the accommodation facility identifier as a key, for example, even if the same user stays at a plurality of accommodation facilities within a predetermined period, it can be appropriately managed for each accommodation facility.

The configuration of the hardware resources shown in the block diagram or the like shown in each embodiment is only an example, and is, for example, a so-called five major computer devices (control device, arithmetic device, input device, output device, storage device). It may be realized.

Although individual cases have been described in each of the examples, the present invention can be implemented by combining any of the examples.

Although the embodiments of the present invention have been described above, various alternative examples, modifications or modifications can be made to those skilled in the art based on the above description, and the present invention has various above-mentioned various examples without departing from the spirit thereof. It includes alternatives, modifications or modifications.

From the embodiments of the present invention described above, the following aspects of the invention can be provided.

(1) A means for acquiring a travel destination visited by a user in the past and a tourist spot in the travel destination from a database, and
A means of measuring the physical data of a traveling user, associating it with the location information of a tourist spot, and storing it.
A means for measuring the location information data of a user during a trip and storing the staying time at a tourist spot corresponding to the measured location information data.
A means to select multiple travel destination candidates from the database that have tourist spots with a high correlation with the tourist spots in the travel destination visited by the user,
Based on the user's staying time at the tourist spot and the user's physical data, a means of estimating a travel destination with a tourist spot that is highly correlated with the tourist spot visited by the user from the candidates
It provides a system characterized by being equipped with.

(2) Further, for a plurality of users recorded in the database, the relationship between the plurality of travel destinations or the plurality of tourist spots visited by the user is subjected to predetermined statistical processing or machine learning, and the tourist spot and another tourist spot are visited. The system (1) is provided, which comprises means for calculating and recording a correlation with a spot as a correlation value.

(3) Further, the travel destination proposed to the user is provided with a means for correcting the correlation based on whether or not the user has accepted the proposal and correcting the correlation value for each user. The system of (1) is provided.

(4) Further, the system of (1), which is characterized by being provided with means for proposing events and facilities related to tourist spots, is provided.

(5) Further, it is characterized in that it is provided with a means for selecting an event related to a travel destination having a high degree of correlation and notifying the user of the information of the event within a predetermined period from the date and time of the event (1). ) System is provided.

(6) Further, the system of (1) is provided, which is provided with means for generating a travel plan from the selected travel destination based on the user's preference and proposing it to the user.

(7) In an information processing system for managing travel operations
With the management server
An accommodation reservation device that manages accommodation information and
Accommodation facility side equipment and
Each user terminal is connected via a network,
The management server
A means of managing user identifiers and user status,
A means of managing accommodation identifiers and accommodation status,
A distribution history database that stores information distribution history and
With
The user terminal is configured to be able to log in to the accommodation reservation device and select the accommodation facility identifier and the accommodation date by using the user identifier given by the management server.
The accommodation reservation device associates the user identifier acquired from the management server with the accommodation facility identifier selected by the user terminal and the accommodation date, and transmits the accommodation reservation device to the management server.
The management server further
A means for determining the user-side status and the accommodation-side status based on the user identifier, the accommodation facility identifier, the accommodation date, and the information distribution history.
A means for acquiring information based on the combination of the determined user-side status and the accommodation facility-side status from the information distribution database and distributing it to the user terminal.
Using the combination of the user identifier and the accommodation facility identifier as a key, the distribution history database in chronological order by associating the determined combination of the user-side status and the accommodation facility-side status with the distributed information. Means to remember in
Provide a system characterized by being equipped with.

(8) The management server further includes an accommodation information database that stores accommodation information related to the user identifier.
The management server provides the accommodation facility side terminal with personal information regarding the user identifier, and also provides accommodation information based on the past accommodation history.
The information delivered to the user terminal is an identification code for prompting the user to check in to the accommodation facility where the user is staying.
When the check-in is performed on the user terminal based on the user identifier, the check-in is completed by collating the user identifier on both the accommodation facility side device and the accommodation reservation service device.
Here, in the collation process, the user identifier, the accommodation facility identifier, and the time information stored in the user terminal are combined with the user identifier stored in the accommodation reservation system and the terminal of the accommodation facility, and the accommodation. Provided is the system (7), characterized in that the status is check-in completed when the facility identifier matches.

(9) If the determined user status is check-in completed,
The system (8) is provided, which comprises distributing a code corresponding to a room key dedicated to a user to the user terminal based on the user identifier and the accommodation facility identifier.

(10) The user side status is determined based on the usage status of the code corresponding to the room key.
When the user-side status indicates that the user is staying at the accommodation facility, the server provides the system (9), which distributes information about the accommodation facility and tourist information to the user terminal. ..

(11) Further, the user side status is determined based on the usage status of the code corresponding to the room key.
When the user-side status indicates that the tourist is in progress, the server distributes the tourist information to the user terminal.
The system (10) is provided, wherein the distributed tourist information is determined based on at least one of the information stored in the database and the purpose of the trip.

(12) The system of (11) is provided, characterized in that when the user side status is checked out, the user side status becomes checkout, and then when the accommodation facility side status becomes checkout, the user side status becomes idle. To do.

(13) The user identifier includes information on the attributes of the traveler.
The accommodation facility identifier provides the system of (7), which includes information on the attributes of the accommodation facility.

1000 Travel destination proposal system 1110 Behavior data analysis means 1120 Next travel proposal means 1130 User preference analysis means 1140 Information distribution management means 1210 Travel recording means 1220 User behavior data recording means 1230 User attribute recording means 1240 Correlation recording means 1250 Information recording means 1310 Control Means 1320 User communication means 1410 User action acquisition / transmission means 1420 Information receiving means 3000 Accommodation reservation customer service system 3110 Accommodation candidate reception means 3120 Chat means 3130 Automatic customer service means 3140 Travel incidental proposal means 3210 Accommodation recording means 3220 Automatic customer service recording means 3230 Travel incidental Recording means 3310 Control means 3320 User communication means 3330 Accommodation facility Communication means 4000 Accommodation facility 4010 Accommodation management means 5000 Itinerary proposal system

Claims (7)

In the information processing system for managing travel operations (Fig. 12)
Management server (8200) and
Accommodation reservation device (8400) that manages accommodation information,
Accommodation facility side device (8300) and
The user terminals (8100) are connected to each other via the network (8500).
The management server (8200)
Means for managing user identifiers and user status (Fig. 14),
Means for managing accommodation identifiers and accommodation status (Fig. 14), and
A distribution history database (Fig. 15) that stores information distribution history, and
With
The user terminal (8100) is configured so that the user identifier given by the management server can be used to log in to the accommodation reservation device and select the accommodation facility identifier and the accommodation date (FIG. 13: S9010). ,
The accommodation reservation device (8400) associates the user identifier acquired from the management server with the accommodation facility identifier and accommodation date selected by the user terminal, and transmits the accommodation reservation device (8400) to the management server (S9020).
The management server (8200) further
A means (S9030) for determining the user-side status and the accommodation-side status based on the user identifier, the accommodation facility identifier, the accommodation date, and the information distribution history.
A means (S9040) for acquiring information based on the combination of the determined user-side status and the accommodation facility-side status from the information distribution database and distributing it to the user terminal.
Using the combination of the user identifier and the accommodation facility identifier as a key, the distribution history database in chronological order by associating the determined combination of the user-side status and the accommodation facility-side status with the distributed information. Means to store in (S9500) and
A system characterized by being equipped with. The management server further includes an accommodation information database that stores accommodation information related to the user identifier.
The management server provides the accommodation facility side terminal with personal information regarding the user identifier, and also provides accommodation information based on the past accommodation history.
The information delivered to the user terminal is an identification code for prompting the user to check in to the accommodation facility where the user is staying.
When the check-in is performed on the user terminal based on the user identifier, the check-in is completed by collating the user identifier on both the accommodation facility side device and the accommodation reservation service device.
Here, in the collation process, the user identifier, the accommodation facility identifier, and the time information stored in the user terminal are combined with the user identifier stored in the accommodation reservation system and the terminal of the accommodation facility, and the accommodation. The system according to claim 1, wherein the status is check-in completed when the facility identifier matches. If the determined user status is check-in completed,
The system according to claim 2, wherein a code corresponding to a user-dedicated room key is distributed to the user terminal based on the user identifier and the accommodation facility identifier. Based on the usage status of the code corresponding to the room key, the user side status is determined.
The system according to claim 3, wherein when the user-side status indicates that the user is staying at the accommodation facility, the server distributes information about the accommodation facility and tourist information to the user terminal. .. Furthermore, the user side status is determined based on the usage status of the code corresponding to the room key.
When the user-side status indicates that the tourist is in progress, the server distributes the tourist information to the user terminal.
The system according to claim 4, wherein the tourist information to be distributed is determined based on at least one of the information stored in the database and the purpose of the trip. The system according to claim 5, wherein when the user side status becomes checkout, the user side status becomes checkout, and then when the accommodation facility side status becomes checkout, the user side status becomes idle. The user identifier contains information about the attributes of the traveler.
The system according to claim 1, wherein the accommodation facility identifier includes information regarding the attributes of the accommodation facility.