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The use of UTAUT to investigate the adoption of e-government in Jordan: a cultural perspective

International Journal of Business Information Systems, Volume 24, Issue 3

Pages 285 - 315

https://doi.org/10.1504/IJBIS.2017.082037

Published: 01 January 2017 Publication History

Abstract

E-government is believed to be vibrant in developing the public sectors around the globe, as it assures more accountability and transparency. Jordan, as a developing country, has developed a number of e-government services. The success of e-government services is dependent one both; the government support as well as citizens' willingness to adopt those e-government initiatives. This study adopted a modified version of the unified theory of acceptance and use of technology UTAUT to examine factors that determine the adoption of e-government services in Jordan. Also, the study aims to examine whether and how national culture has an impact on e-government adoption. A survey collected data from 1,132 users of Jordan's e-government services. Using partial least squares PLS of structural equation modelling SEM analysis technique, the results show that all the five factors, namely: performance expectancy, effort expectancy, social influence, facilitating conditions and behavioural intention have significant effect on the adoption of e-government services in Jordan.

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cover image International Journal of Business Information Systems

International Journal of Business Information Systems Volume 24, Issue 3

January 2017

138 pages

ISSN:1746-0972

EISSN:1746-0980

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Inderscience Publishers

Geneva 15, Switzerland

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Published: 01 January 2017

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https://dl.acm.org/doi/10.4018/IJSSMET.361590
Ra MKim B(2024)Public Officials' Attitudes toward Data-Driven Government: Exploring the Differences between Managers and Practitioners in the South Korean GovernmentProceedings of the 25th Annual International Conference on Digital Government Research10.1145/3657054.3657100(371-382)Online publication date: 11-Jun-2024
https://dl.acm.org/doi/10.1145/3657054.3657100
Sabani AThai VHossain M(2023)Factors Affecting Citizen Adoption of E-Government in Developing CountriesJournal of Global Information Management10.4018/JGIM.31813131:1(1-23)Online publication date: 10-Feb-2023
https://dl.acm.org/doi/10.4018/JGIM.318131
Sharabati AAl-Haddad SAl Khasawneh MMazahreh SKawar Y(2023)Behavioral Acceptance of Electronic Government in JordanInternational Journal of Electronic Government Research10.4018/IJEGR.32145919:1(1-26)Online publication date: 7-Apr-2023
https://dl.acm.org/doi/10.4018/IJEGR.321459
Mensah IMi J(2018)Determinants of Intention to Use Local E-Government Services in GhanaInternational Journal of Technology Diffusion10.4018/IJTD.20180401039:2(41-60)Online publication date: 1-Apr-2018
https://dl.acm.org/doi/10.4018/IJTD.2018040103

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