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Determinants of Intention to Use Local E-Government Services in Ghana: The Perspective of Local Government Workers

Authors:

Isaac Kofi Mensah,

Jianing MiAuthors Info & Claims

International Journal of Technology Diffusion, Volume 9, Issue 2

Pages 41 - 60

https://doi.org/10.4018/IJTD.2018040103

Published: 01 April 2018 Publication History

Abstract

The purpose of this article is to investigate factors determining the intention to adopt and use local e-government services in Ghana. A research questionnaire was administered to potential respondents in Municipal, Metropolitan and District Assemblies MMDAs. The data was analyzed with SPSS while the Technology Acceptance Model TAM was used as the theoretical framework for this study. The results demonstrated that, apart from education, demographic factors such as age and gender were all significant and have a direct impact on intention to use local e-government services. Predictors such as perceived ease of use, perceived service quality, and trust were also found to be significant in influencing the use of local e-government services but interestingly, computer self-efficacy has no significant impact on the intention to use local e-government services. The implications of these findings on local e-government implementation are further discussed.

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Cited By

Mensah I(2020)Impact of Power Distance and Uncertainty Avoidance on the Adoption of Electronic Government ServicesInternational Journal of E-Services and Mobile Applications10.4018/IJESMA.202007010112:3(1-17)Online publication date: 1-Oct-2020
https://dl.acm.org/doi/10.4018/IJESMA.2020070101
Mensah I(2020)Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government ServicesInternational Journal of Electronic Government Research10.4018/IJEGR.201901010215:1(17-35)Online publication date: 1-Oct-2020
https://dl.acm.org/doi/10.4018/IJEGR.2019010102

Determinants of Intention to Use Local E-Government Services in Ghana: The Perspective of Local Government Workers
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cover image International Journal of Technology Diffusion

International Journal of Technology Diffusion Volume 9, Issue 2

April 2018

85 pages

ISSN:1947-9301

EISSN:1947-931X

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IGI Global

United States

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Published: 01 April 2018

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Cited By

Mensah I(2020)Impact of Power Distance and Uncertainty Avoidance on the Adoption of Electronic Government ServicesInternational Journal of E-Services and Mobile Applications10.4018/IJESMA.202007010112:3(1-17)Online publication date: 1-Oct-2020
https://dl.acm.org/doi/10.4018/IJESMA.2020070101
Mensah I(2020)Exploring the Moderating Effect of Perceived Usefulness on the Adoption of E-Government ServicesInternational Journal of Electronic Government Research10.4018/IJEGR.201901010215:1(17-35)Online publication date: 1-Oct-2020
https://dl.acm.org/doi/10.4018/IJEGR.2019010102

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