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article

Behavioral Acceptance of Electronic Government in Jordan

Authors:

Abdel-Aziz Ahmad Sharabati,

Shafig Al-Haddad,

Mohammad Al Khasawneh,

Seif Aiman Mazahreh,

Yazeed Turki KawarAuthors Info & Claims

International Journal of Electronic Government Research (IJEGR), Volume 19, Issue 1

Pages 1 - 26

https://doi.org/10.4018/IJEGR.321459

Published: 07 April 2023 Publication History

Abstract

Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents with needed services. In Jordan, the use of e-government services is not as well adopted as in developed nations, because some Jordanians do not trust e-government services due to many reasons, which are discussed in this research; therefore, this study's goal is to determine dimensions that affect people's intentions to use e-government and its effect on e-government actual use in Jordan. The study looks into the factors that impact individuals' intentions and actual e-government usage, including attitudes toward behavior, credibility, and subjective norms that are derived from perceived usefulness, ease of use, awareness, trust in the government, incentives, trust in service delivery, transactional security, and social influence. A total of 352 online questionnaires were gathered, the majority of which were completed by college students who are between the ages of 18 and 29. The findings indicate that perceived ease of use, incentives, and perceived usefulness influence attitudes toward behavior, while awareness does not affect attitudes toward behavior. Trust in service delivery, transactional security, and trust in government affect credibility. Social influences affect subjective norms. Attitudes toward behavior and subjective norms affect intention to use, using intention affects actual usage, while credibility does not affect using intention. Finally, the results are helpful to Jordanian organizations including the Jordanian government. Recommendations are provided in the last section.

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Cited By

Abed S(2024)Understanding the Determinants of Using Government AI-Chatbots by Citizens in Saudi ArabiaInternational Journal of Electronic Government Research10.4018/IJEGR.34973320:1(1-20)Online publication date: 7-Aug-2024
https://dl.acm.org/doi/10.4018/IJEGR.349733
Inakefe GBassey VIkeanyibe ONwagboso CAgbor UEbegbulem JMbonu FIke G(2023)Digital Literacy and E-Governance Adoption for Service Delivery in Cross River State Civil ServiceInternational Journal of Electronic Government Research10.4018/IJEGR.32832719:1(1-23)Online publication date: 24-Aug-2023
https://dl.acm.org/doi/10.4018/IJEGR.328327

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cover image International Journal of Electronic Government Research

International Journal of Electronic Government Research Volume 19, Issue 1

May 2023

275 pages

ISSN:1548-3886

EISSN:1548-3894

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IGI Global

United States

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Published: 07 April 2023

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Cited By

Abed S(2024)Understanding the Determinants of Using Government AI-Chatbots by Citizens in Saudi ArabiaInternational Journal of Electronic Government Research10.4018/IJEGR.34973320:1(1-20)Online publication date: 7-Aug-2024
https://dl.acm.org/doi/10.4018/IJEGR.349733
Inakefe GBassey VIkeanyibe ONwagboso CAgbor UEbegbulem JMbonu FIke G(2023)Digital Literacy and E-Governance Adoption for Service Delivery in Cross River State Civil ServiceInternational Journal of Electronic Government Research10.4018/IJEGR.32832719:1(1-23)Online publication date: 24-Aug-2023
https://dl.acm.org/doi/10.4018/IJEGR.328327

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