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'Routine Infrastructuring' as 'Building Everyday Resilience with Technology': When Disruption Becomes Ordinary

Author:

Bryan SemaanAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 73, Pages 1 - 24

https://doi.org/10.1145/3359175

Published: 07 November 2019 Publication History

Abstract

Getting a divorce. Being diagnosed with a disease. Going through a relationship breakup. Living through a natural disaster. All of these events are often life disrupting and debilitating. While some disruptive events are short-lived, some can be a routine part of everyday life. This leads to the question of how people who experience prolonged disruption in their lives build resilience---that is, how do they manage and overcome such events? To explore this question, this paper utilizes a case study approach to explore the use, creation, and re-appropriation of technology across three prolonged disruptions-the Second Gulf War in Iraq, veteran transitions, and the coming out experiences of LGBTQ-identifying people. Using a conceptual frame that brings together routine dynamics and infrastructuring, we find that engaging in routine infrastructuring practices generated resilience in people's daily lives---a phenomenon we dub 'routine infrastructuring' as 'building everyday resilience with technology.' We then theorize properties of infrastructure and infrastructuring practice that enable resiliency, and conclude with how infrastructuring is a form of care work that is oriented towards individuals, communities, and society.

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Cited By

Choi APfohl GD'Ignazio CFoucault Welles BParker A(2024)Entangled Amid Misaligned Seams: Limitations to Technology-Mediated Care for Repairing Infrastructural Breakdowns in a Youth Empowerment ProgramProceedings of the ACM on Human-Computer Interaction10.1145/36868968:CSCW2(1-33)Online publication date: 8-Nov-2024
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Wani AJoshi ISingh P(2024)Navigating the Job-Seeking Journey: Challenges and Opportunities for Digital Employment Support in KashmirProceedings of the ACM on Human-Computer Interaction10.1145/36373758:CSCW1(1-28)Online publication date: 26-Apr-2024
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Liu YLiaqat AZhang XEspinosa MManjunatha AYang APapakyriakopoulos OMonroy-Hernández A(2024)Mapping the Landscape of Independent Food Delivery Platforms in the United StatesProceedings of the ACM on Human-Computer Interaction10.1145/36373698:CSCW1(1-20)Online publication date: 26-Apr-2024
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Index Terms

'Routine Infrastructuring' as 'Building Everyday Resilience with Technology': When Disruption Becomes Ordinary
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work
    2. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)
    1. HCI theory, concepts and models

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
,
Darren Gergle
Northwestern University, USA
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David A. Shamma
FXPAL, USA

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Published: 07 November 2019

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https://dl.acm.org/doi/10.1145/3686896
Wani AJoshi ISingh P(2024)Navigating the Job-Seeking Journey: Challenges and Opportunities for Digital Employment Support in KashmirProceedings of the ACM on Human-Computer Interaction10.1145/36373758:CSCW1(1-28)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637375
Liu YLiaqat AZhang XEspinosa MManjunatha AYang APapakyriakopoulos OMonroy-Hernández A(2024)Mapping the Landscape of Independent Food Delivery Platforms in the United StatesProceedings of the ACM on Human-Computer Interaction10.1145/36373698:CSCW1(1-20)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637369
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