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- extended-abstractNovember 2024
Collective Imaginaries for the Futures of Care Work
- Yiying Wu,
- Jung-Joo Lee,
- Ajit G. Pillai,
- Janghee Cho,
- Naseem Ahmadpour,
- Virpi Roto,
- Thida Sachathep,
- Jiashuo Liu,
- Mouna Sawan,
- Dongjin Song,
- Martina Čaić,
- Lucas Cheng,
- Renxuan Liu,
- Sarah Kettley,
- Luis Soares,
- Kazjon Grace,
- Thomas Astell-Burt
CSCW Companion '24: Companion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social ComputingPages 732–735https://doi.org/10.1145/3678884.3681838Care work, encompassing physical, emotional, and developmental support, is essential yet often undervalued reproductive labour within capitalist systems. Advancements in automation, robotics, AI, and mixed reality are poised to alter care work, raising ...
- research-articleNovember 2024
"The struggle is a part of the experience": Engaging Discontents in the Design of Family Meal Technologies
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 8, Issue CSCW2Article No.: 477, Pages 1–33https://doi.org/10.1145/3687016Meals are a central (and messy) part of family life. Previous design framings for mealtime technologies have focused on supporting dietary needs or social and celebratory interactions at the dinner table; however, family meals involve the coordination of ...
- research-articleOctober 2023
Speculating with Care: Worker-centered Perspectives on Scale in a Chat-based Health Information Service
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 7, Issue CSCW2Article No.: 361, Pages 1–26https://doi.org/10.1145/3610210Seeking to address barriers to in-person care, governments and non-governmental organizations (NGOs) globally have been pushing for scaling chat- or phone-based information services that rely on care workers to engage with users. Despite theoretical ...
- research-articleApril 2023
Towards Intermediated Workflows for Hybrid Telemedicine
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsArticle No.: 347, Pages 1–17https://doi.org/10.1145/3544548.3580653The growing platformization of health has spurred new avenues for healthcare access and reinvigorated telemedicine as a viable pathway to care. Telemedicine adoption during the COVID-19 pandemic has surfaced barriers to patient-centered care that call ...
- research-articleApril 2023
"Oh yes! over-preparing for meetings is my jam :)": The Gendered Experiences of System Administrators
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 7, Issue CSCW1Article No.: 141, Pages 1–38https://doi.org/10.1145/3579617In the system and network administration domain, gender diversity remains a distant target. The experiences and perspectives of sysadmins who belong to marginalized genders (non cis-men) are not well understood beyond the fact that sysadmin work ...
- research-articleApril 2023
"Hey, Can You Add Captions?": The Critical Infrastructuring Practices of Neurodiverse People on TikTok
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 7, Issue CSCW1Article No.: 57, Pages 1–27https://doi.org/10.1145/3579490Accessibility efforts, how we can make the world usable and useful to as many people as possible, have focused on how we can support and allow for the autonomy and independence of people with disabilities, neurodivergencies, chronic conditions, and older ...
- research-articleNovember 2022
Care Frictions: A Critical Reframing of Patient Noncompliance in Health Technology Design
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 281, Pages 1–31https://doi.org/10.1145/3555172Patient work encompasses a challenging set of activities necessary for learning about and managing chronic conditions over time. Many patient-centered health technology interventions focus on supporting types of patient work, such as symptom tracking, ...
- research-articleNovember 2022
An Approximation of Freedom: On-demand Therapy and the Feminization of Labor
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 6, Issue CSCW2Article No.: 275, Pages 1–26https://doi.org/10.1145/3555166Platform labor and gig work have become key sites for understanding a nascent "future of work" hallmarked by informalization and digitization. A growing body of research emphasizes how experiences of platform work are mediated not only by algorithms and ...
- extended-abstractApril 2022
The Changing Landscape of Care Work in Health in the Global South
CHI EA '22: Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing SystemsArticle No.: 67, Pages 1–5https://doi.org/10.1145/3491101.3503816Care work is often moralized as essential to the functioning of society, but has long been undervalued economically and politically, contributing to a global care crisis and prompting increased control and extraction of care work to stabilize ...
- extended-abstractOctober 2021
The Future of Care Work: Towards a Radical Politics of Care in CSCW Research and Practice
- Naveena Karusala,
- Azra Ismail,
- Karthik S Bhat,
- Aakash Gautam,
- Sachin R Pendse,
- Neha Kumar,
- Richard Anderson,
- Madeline Balaam,
- Shaowen Bardzell,
- Nicola J Bidwell,
- Melissa Densmore,
- Elizabeth Kaziunas,
- Anne Marie Piper,
- Noopur Raval,
- Pushpendra Singh,
- Austin Toombs,
- Nervo Verdezoto,
- Ding Wang
CSCW '21 Companion: Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social ComputingPages 338–342https://doi.org/10.1145/3462204.3481734Computer-Supported Cooperative Work (CSCW) and Human- Computer Interaction (HCI) have long studied how technology can support material and relational aspects of care work, typically in clinical healthcare settings. More recently, we see increasing ...
- posterMay 2021
Negotiating Intersectional Non-Normative Queer Identities in India
CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing SystemsArticle No.: 317, Pages 1–6https://doi.org/10.1145/3411763.3451822Academic work dealing with queerness in HCI is predominantly based in the Global North and has often dealt with one identity dimension at a time. This work-in-progress study attempts to complicate the notion of queerness in HCI by highlighting how in ...
- research-articleApril 2021Honorable Mention
Challenging Passive Social Media Use: Older Adults as Caregivers Online
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 5, Issue CSCW1Article No.: 123, Pages 1–20https://doi.org/10.1145/3449197Older adults are often portrayed as passive social media users who consume content rather than actively posting content. However, this binary divide between active and passive social media use overlooks nuanced kinds of engagement online. Via an eye-...
- research-articleNovember 2019
Precarious Interventions: Designing for Ecologies of Care
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 3, Issue CSCWArticle No.: 113, Pages 1–27https://doi.org/10.1145/3359215In this paper, we present ethnographic account of people's everyday behavioral health experiences in the city of Jackson, Michigan to explore community forms of care work through an infrastructural lens. Detailing people's interactions with clinical ...
- research-articleNovember 2019
'Routine Infrastructuring' as 'Building Everyday Resilience with Technology': When Disruption Becomes Ordinary
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 3, Issue CSCWArticle No.: 73, Pages 1–24https://doi.org/10.1145/3359175Getting a divorce. Being diagnosed with a disease. Going through a relationship breakup. Living through a natural disaster. All of these events are often life disrupting and debilitating. While some disruptive events are short-lived, some can be a ...
- research-articleApril 2018
Supporting the Complex Social Lives of New Parents
CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing SystemsPaper No.: 420, Pages 1–13https://doi.org/10.1145/3173574.3173994One of the many challenges of becoming a parent is the shift in one's social life. As HCI researchers have begun to investigate the intersection of sociotechnical system design and parenthood, they have also sought to understand how parents' social ...
- research-articleFebruary 2017
Supporting Everyday Philanthropy: Care Work In Situ and at Scale
CSCW '17: Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social ComputingPages 1631–1645https://doi.org/10.1145/2998181.2998330Prior research has drawn attention to numerous problems with ICTs designed for philanthropic contexts. Yet, little is known about how to support philanthropic work in its own right, especially as it transcends formal engagements with nonprofit ...