KR102651478B1 - Group counseling service method and user terminal - Google Patents

Abstract

A group counseling service method and user terminal are disclosed. The group counseling service method involves connecting to the counseling service server, participating in a self-help group room opened by the administrator, printing the messenger window of the self-help group room according to participation, and pop-up chatting on the messenger window according to the input of the story upload request. Step of creating a pop-up chat room by forming a window, outputting the story and chat message of the client who uploaded the story through the pop-up chat window, and outputting the counselor's chat message in the messenger window according to the occurrence of the counselor's chat message, Creating an integrated pop-up chat room with the expert group added to the pop-up chat room by forming a first pop-up chat window and a second pop-up chat window on the messenger window according to the input of the expert group connection request, through the first pop-up chat window Outputting the story and the chat message of the client who posted the story, outputting the chat message of the counselor or expert through the second pop-up chat window, and deleting the pop-up chat room or integrated pop-up chat room according to the input of the consultation end command, and the messenger window It includes the step of returning to and displaying.

Description

Group counseling service method and user terminal {Group counseling service method and user terminal}

The present invention relates to a group counseling service method and user terminal.

Group counseling using online is efficient in terms of time and cost because the counselor contacts a large number of clients, tends to be accepted more easily and comfortably than individual counseling, and allows members to freely discuss their problems. In addition, group counseling provides an opportunity to increase social skills and interpersonal relationships, and can also be used for people with low vocational maturity.

However, online group counseling has the problem of being crowded and greatly reducing the immersion of members as many people generate many chat messages at once. In addition, online group counseling has the problem of making it difficult to provide in-depth counseling to each member and making it difficult to provide appropriate counseling or satisfy all members.

Therefore, there is a need to develop an online group counseling service method that improves these problems.

Republic of Korea Patent Publication No. 10-1789919 (2017.10.18)

The present invention provides a group counseling service online, allows group counseling to take place using a pop-up window displayed on the messenger window, and connects a plurality of expert groups to the ongoing group counseling to provide group counseling through multiple groups. The purpose is to provide a group counseling service method and user terminal that enable

According to one aspect of the present invention, a group counseling service method performed by a user terminal interoperating with a counseling service server is disclosed.

The group counseling service method according to an embodiment of the present invention includes the steps of connecting to the counseling service server, participating in a self-help group room opened by an administrator, and outputting a messenger window of the self-help group room according to the participation, uploading a story Creating a pop-up chat room by forming a pop-up chat window on the messenger window according to the input of a request, outputting the story and chat message of the client who posted the story through the pop-up chat window, and generating the chat message of the counselor Accordingly, outputting the counselor's chat message on the messenger window, forming a first pop-up chat window and a second pop-up chat window on the messenger window according to the input of an expert group connection request, thereby forming the expert group in the pop-up chat room. Creating this added integrated pop-up chat room, outputting the story and the chat message of the client who uploaded the story through the first pop-up chat window, and the chat message of the counselor or the expert through the second pop-up chat window. A step of outputting and deleting the pop-up chat room or the integrated pop-up chat room according to the input of a consultation end command, and returning to the messenger window and displaying it.
The first pop-up chat window is formed in the upper area of the screen, and the second pop-up chat window is formed in the lower area of the screen, and is formed only when a chat message from the counselor or the expert is generated.
In the area between the first pop-up chat window and the second pop-up chat window, a plurality of pop-up icons representing the group to which the counselor and the client belong, and the group to which the expert belongs are displayed, and a chat output among the plurality of pop-up icons is displayed. The pop-up icon for the group that generated the message is highlighted.
According to another aspect of the present invention, a user terminal that provides a group counseling service in conjunction with a counseling service server is disclosed.
The user terminal according to an embodiment of the present invention includes a memory that stores a command and a processor that executes the command, wherein the command connects to the counseling service server and participates in a self-help group room opened by an administrator. , outputting a messenger window of the self-help group room according to the participation, forming a pop-up chat window on the messenger window according to the input of a story upload request, thereby creating a pop-up chat room, and sharing the story through the pop-up chat window. Outputting the client's uploaded story and chat message, outputting the counselor's chat message on the messenger window according to the occurrence of the counselor's chat message, and creating a first pop-up chat on the messenger window according to the input of an expert group connection request. Creating an integrated pop-up chat room in which the expert group is added to the pop-up chat room by forming a window and a second pop-up chat window, outputting the story and the chat message of the client who uploaded the story through the first pop-up chat window and outputting a chat message from the counselor or the expert through the second pop-up chat window and deleting the pop-up chat room or the integrated pop-up chat room according to the input of a consultation end command, and returning to the messenger window to display it. Perform a group counseling service method that includes steps:

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The group counseling service method and user terminal according to an embodiment of the present invention provides a group counseling service online, allows group counseling to occur using a pop-up window displayed on the messenger window, and allows a plurality of experts to participate in the ongoing group counseling. By connecting groups and allowing group counseling to take place through multiple groups, it is possible to provide a high sense of immersion and various user conveniences, and to improve the quality of counseling through professional opinions in various fields.

1 is a diagram schematically illustrating the configuration of a group counseling service system according to an embodiment of the present invention.
Figure 2 is a flow chart showing a group counseling service method according to an embodiment of the present invention.
Figures 3 to 6 are diagrams for explaining a group counseling service method according to an embodiment of the present invention of Figure 2.
Figure 7 is a diagram schematically illustrating the configuration of a user terminal performing a group counseling service method according to an embodiment of the present invention.

As used herein, singular expressions include plural expressions unless the context clearly dictates otherwise. In this specification, terms such as “consists of” or “comprises” should not be construed as necessarily including all of the various components or steps described in the specification, and some of the components or steps may be included in the specification. It may not be included, or it should be interpreted as including additional components or steps. In addition, terms such as "... unit" and "module" used in the specification refer to a unit that processes at least one function or operation, which may be implemented as hardware or software, or as a combination of hardware and software. .

Hereinafter, various embodiments of the present invention will be described in detail with reference to the attached drawings.

Figure 1 is a diagram schematically illustrating the configuration of a group counseling service system according to an embodiment of the present invention.

Referring to Figure 1, the group counseling service system according to an embodiment of the present invention includes a counseling service server 100, an administrator terminal 200, a plurality of member terminals 300, and a plurality of expert terminals 400. It can be configured.

The counseling service server 100 is a server that provides a group counseling service according to an embodiment of the present invention, and is provided to the administrator and a plurality of users of the administrator terminal 200, the plurality of member terminals 300, and the plurality of expert terminals 400. It registers and manages members and multiple experts, and provides various group counseling services to registered managers, members, and experts.

The administrator terminal 200 is a terminal that manages the counseling service server 100 so that the group counseling service according to an embodiment of the present invention is provided to registered members.

For example, the counseling service server 100 opens a self-help group room according to the administrator's request and control for creating a self-help group room through the administrator terminal 200, and connects a plurality of member terminals 300 to the opened self-help group room. ) and a plurality of expert terminals 400 can relay messages between members and experts.

As shown in FIG. 1, the plurality of member terminals 300 may be configured to include at least one counselor terminal and a plurality of client terminals. Here, the counselor terminal is the terminal of the counselor who provides counseling to the client, and the client terminal is the terminal of the client who receives counseling from the counselor.

As shown in FIG. 1, the plurality of expert terminals 400 include a plurality of first expert terminals, a plurality of second expert terminals... It may be configured to include a plurality of nth expert terminals. That is, a plurality of expert terminals 400 of a field-specific expert group consisting of a plurality of experts for each field may be connected to the consultation service server 100.

For example, a plurality of member terminals 300 and a plurality of expert terminals 400 are equipped with a messenger-type application that provides a group counseling service according to an embodiment of the present invention, and link with the counseling service server 100. Through this, group counseling services according to embodiments of the present invention can be provided to counselors, clients, and experts.

The group counseling service according to this embodiment of the present invention will be described in detail later with reference to FIGS. 2 to 6.

Figure 2 is a flowchart showing a group counseling service method according to an embodiment of the present invention, and Figures 3 to 6 are diagrams for explaining the group counseling service method according to an embodiment of the present invention in Figure 2. Hereinafter, the group counseling service method according to an embodiment of the present invention will be described focusing on FIG. 2, with reference to FIGS. 2 to 6.

In step S210, the administrator terminal 200 connects to the counseling service server 100 to open a self-help group room, and at least one counselor terminal and a plurality of client terminals among the plurality of member terminals 300 are connected to the counseling service server 100. ) and participate in the self-help group room opened. Here, the administrator terminal 200 can also participate in the opened self-help group room, configure counselors and clients, and manage the self-help group room.

In step S220, the member terminal 300 connected to the counseling service server 100, that is, at least one counselor terminal and a plurality of client terminals, determines whether to input a request for uploading a story.

For example, Figure 3 shows an example of a messenger window of a created self-help group room. As shown on the left side of FIG. 3, the administrator terminal 300, the counselor terminal, and the client terminal output the messenger window of the opened self-help group room and send messages written by the manager, at least one counselor, and a plurality of clients participating in the self-help group room. A message can be displayed. At this time, an input window is displayed at the bottom of the messenger window, and letters, numbers, symbols, icons, etc. can be entered through the input window. In addition to these input windows, icons to provide functions such as video calls and voice calls may be displayed in the messenger window.

Additionally, the administrator terminal 300, counselor terminal, and client terminal may display a story upload button for inputting a story upload request at the top of the output messenger window.

In step S230, the counselor terminal and the client terminal form a pop-up chat window on the messenger window of the self-help group room according to the input of the story upload request to create a pop-up chat room.

For example, when one of a plurality of clients wants to upload a story for counseling and inputs a request to upload a story through the story upload button on the client terminal, the administrator terminal 300, counselor terminal, and client terminal are shown on the right side of FIG. 3 As described above, a pop-up chat window with a preset size can be formed in the upper area of the messenger window of the self-help group room. Additionally, the story entered by the client can be displayed and fixed in a pop-up chat window. The pop-up chat window is a chat window dedicated to the client who uploaded the story, and can display not only the story but also the consultation chat message entered by the client, and provide functions such as uploading files. At this time, there can be more than one client who can upload a story at the same time, and accordingly, clients who have uploaded more than one story can use the pop-up chat room as a dedicated chat window.

In step S240, the counselor terminal and the client terminal transmit, receive and output a counseling chat message according to the progress of the counseling between the counselor and the client who uploaded the story through the printed pop-up chat window and the messenger window of the self-help group room.

In other words, the counselor terminal and the client terminal transmit and receive counseling chat messages according to the progress of the counseling between the client who uploaded the story and the counselor, output the counseling chat message of the client who uploaded the story through the generated pop-up chat window, and the counselor's counseling chat message. When an incident occurs, the counselor's consultation chat message can be printed through the messenger window of the self-help group room.

At this time, among multiple clients, except for the client who posted the story, the remaining clients can watch the consultation between the client who uploaded the story and the counselor. Additionally, at least one of the remaining clients is a type of counselor and may participate in counseling by entering a counseling chat message.

For example, Figure 4 shows an example of a screen where a real-time conversation is taking place in a pop-up chat room. Referring to Figure 4, the counseling chat message of the client who posted the story is displayed in a pop-up chat window printed at a preset size in the upper area of the messenger window of the self-help group room, and the counseling chat message of the counselor or other client is displayed in the self-help group room. The counselor's consultation chat message may be displayed in the messenger window. That is, a messenger window of the self-help group room may be created on the first layer of the screen of the counselor terminal and the client terminal, and a pop-up chat window may be created on the second layer of the screen. Here, the pop-up chat window created in the second layer is displayed fixedly, and the counselor's latest counseling chat message can be displayed in the messenger window of the self-help group room in the first layer area that is not obscured by the pop-up chat window in the second layer. there is. Here, the counselor may be selected from among a plurality of clients or may be at least one of the plurality of clients.

In step S250, the counselor terminal and the client terminal determine whether to input an expert group connection request.

For example, Figure 5 shows an example of a screen where a pop-up chat window with a group connection button displayed is displayed. Referring to FIG. 5, in order to connect an expert group to a pop-up chat room, a group connection button requesting connection to the expert group may be formed at the bottom of the pop-up chat window.

In step S260, the counselor terminal and the client terminal form an integrated pop-up chat room by allowing at least one preset expert group to participate in the pop-up chat room according to the input of the expert group connection request.

In advance, a plurality of expert terminals 400 of a field-specific expert group consisting of a plurality of experts for each field may be connected to the consultation service server 100. In addition, the plurality of expert terminals 400 of each expert group may create an expert group room and wait in the expert group room in order to participate in the group counseling service according to an embodiment of the present invention.

In step S270, the counselor terminal, client terminal, and expert terminal send consultation chat messages according to the progress of the consultation between the client who uploaded the story, the counselor, and multiple experts through a pop-up chat window output from the formed integrated pop-up chat room and a temporary pop-up window created in real time. Transmit, receive and output.

For example, Figure 6 shows an example of a screen where a real-time conversation is taking place in an integrated pop-up chat room. In Figure 6, Group A is a group consisting of at least one counselor and a plurality of clients, and the screens of the counselor terminal and client terminal of Group A are displayed with clients who posted stories about suicidal impulses in their teens and twenties through the aforementioned pop-up chat room. During a consultation between counselors, it represents a real-time conversation between the client, counselor, and multiple experts taking place through an integrated pop-up chat room formed based on the participation of multiple expert groups. And, Group B, Group C, and Group D represent examples of expert groups. That is, group B is a group of psychologists, group C is a group of psychiatrists, and group D is a group of parents. The screens of the expert terminals of Group B, Group C, and Group D can display real-time conversations between the client, counselor, and multiple experts taking place through an integrated pop-up chat room, such as the screens of the counselor terminal and client terminal of Group A. .

However, in the integrated pop-up chat room, when the consultation chat messages of the counselor, client, and expert are output through a pop-up chat window or temporary pop-up window depending on the participation of the expert group, the group identifier of the group that generated the printed consultation chat message is displayed, the group entering the consultation chat message can be identified in real time.

That is, referring to FIG. 6, the counselor terminal, client terminal, and expert terminal of Group A, Group B, Group C, and Group D create a pop-up chat window with a preset size in the upper area of the screen, like a pop-up chat room, Prints the story and the counseling chat message of the client who posted the story in the pop-up chat window, and creates a temporary pop-up window with the counselor or expert's counseling chat message displayed in the lower area immediately below the pop-up chat window as the counselor or expert's counseling chat message occurs. You can print it out. At this time, as shown in FIG. 6, a plurality of pop-up icons of groups other than the user's own may be displayed between the pop-up chat window and the temporary pop-up window. Also, among the plurality of pop-up icons, the pop-up icon of the group that generated the output consultation chat message may be highlighted. These multiple pop-up icons can be used to specify a group and deliver a consultation chat message only to the designated group. That is, when the pop-up icon of the group to which a consultation chat message is to be delivered among the plurality of pop-up icons is touched, the input consultation chat message may be transmitted to the terminal of the group of the touched pop-up icon.

In step S280, the counselor terminal, client terminal, or expert terminal determines whether the consultation is over.

For example, when a consultation between a counselor and a client ends, or a consultation between a counselor, a client, and an expert ends, the manager may input a command to end the consultation through the consultation button on the manager terminal 300.

In step S290, the counselor terminal, client terminal, or expert terminal deletes the pop-up chat room or integrated pop-up chat room according to the input of the consultation end command and returns to displaying the messenger window of the self-help group room.

Figure 7 is a diagram schematically illustrating the configuration of a user terminal that performs a group counseling service method according to an embodiment of the present invention.

Referring to FIG. 7, the user terminal according to an embodiment of the present invention includes a processor 10, a memory 20, a communication unit 30, and an interface unit 40.

The processor 10 may be a CPU or a semiconductor device that executes processing instructions stored in the memory 20.

Memory 20 may include various types of volatile or non-volatile storage media. For example, memory 20 may include ROM, RAM, etc.

For example, the memory 20 may store commands for performing a group counseling service method according to an embodiment of the present invention.

The communication unit 30 is a means for transmitting and receiving data with other devices through a communication network.

The interface unit 40 may include a network interface and a user interface for connecting to the network.

Meanwhile, the components of the above-described embodiment can be easily understood from a process perspective. In other words, each component can be understood as a separate process. Additionally, the processes of the above-described embodiments can be easily understood from the perspective of the components of the device.

Additionally, the technical contents described above may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer-readable medium. The computer-readable medium may include program instructions, data files, data structures, etc., singly or in combination. Program instructions recorded on the medium may be specially designed and configured for the embodiments or may be known and available to those skilled in the art of computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical media such as CD-ROMs and DVDs, and magnetic media such as floptical disks. -Includes optical media (magneto-optical media) and hardware devices specifically configured to store and execute program instructions, such as ROM, RAM, flash memory, etc. Examples of program instructions include machine language code, such as that produced by a compiler, as well as high-level language code that can be executed by a computer using an interpreter, etc. A hardware device may be configured to operate as one or more software modules to perform the operations of the embodiments, and vice versa.

The above-described embodiments of the present invention have been disclosed for illustrative purposes, and those skilled in the art will be able to make various modifications, changes, and additions within the spirit and scope of the present invention, and such modifications, changes, and additions will be possible. should be regarded as falling within the scope of the patent claims below.

10: processor
20: memory
30: Department of Communications
40: Interface part
100: Consultation service server
200: Administrator terminal
300: Multiple member terminals
400: Multiple expert terminals

Claims (7)

In the group counseling service method performed by a user terminal linking with a counseling service server,
Connecting to the counseling service server, participating in a self-help group room opened by an administrator, and displaying a messenger window of the self-help group room according to the participation;
Creating a pop-up chat room by forming a pop-up chat window on the messenger window in response to an input of a request to post a story;
Outputting the story and chatting message of the client who posted the story through the pop-up chat window, and outputting the chatting message of the counselor in the messenger window according to the generation of the chatting message of the counselor consulting with the client;
Creating an integrated pop-up chat room in which the expert group is added to the pop-up chat room by forming a first pop-up chat window and a second pop-up chat window on the messenger window in response to an input of an expert group connection request;
Outputting the story and a chat message of the client who uploaded the story through the first pop-up chat window, and outputting a chat message of the counselor or the expert through the second pop-up chat window; and
Including the step of deleting the pop-up chat room or the integrated pop-up chat room according to the input of a consultation end command, and returning to the messenger window and displaying it,
The first pop-up chat window is formed in the upper area of the screen,
The second pop-up chat window is formed in the lower area of the screen, and is formed only when a chat message from the counselor or the expert is generated,
In an area between the first pop-up chat window and the second pop-up chat window, a plurality of pop-up icons representing the group to which the counselor and the client belong, and the group to which the expert belongs are displayed,
A group counseling service method, characterized in that among the plurality of pop-up icons, the pop-up icon of the group that generated the output chat message is highlighted.
delete delete delete delete delete In a user terminal that provides group counseling services in conjunction with a counseling service server,
Memory for storing instructions; and
Including a processor that executes the instructions,
The command is:
Connecting to the counseling service server, participating in a self-help group room opened by an administrator, and displaying a messenger window of the self-help group room according to the participation;
Creating a pop-up chat room by forming a pop-up chat window on the messenger window in response to an input of a request to post a story;
Outputting the story and chatting message of the client who posted the story through the pop-up chat window, and outputting the chatting message of the counselor in the messenger window according to the generation of the chatting message of the counselor consulting with the client;
Creating an integrated pop-up chat room in which the expert group is added to the pop-up chat room by forming a first pop-up chat window and a second pop-up chat window on the messenger window in response to an input of an expert group connection request;
Outputting the story and a chat message of the client who uploaded the story through the first pop-up chat window, and outputting a chat message of the counselor or the expert through the second pop-up chat window; and
Performing a group consultation service method including deleting the pop-up chat room or the integrated pop-up chat room in response to an input of a consultation end command, and returning to the messenger window and displaying it,
The first pop-up chat window is formed in the upper area of the screen,
The second pop-up chat window is formed in the lower area of the screen, and is formed only when a chat message from the counselor or the expert is generated,
In an area between the first pop-up chat window and the second pop-up chat window, a plurality of pop-up icons representing the group to which the counselor and the client belong, and the group to which the expert belongs are displayed,
A user terminal, wherein among the plurality of pop-up icons, the pop-up icon of the group that generated the output chat message is highlighted.

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