KR20230054106A - Group counseling service method and user terminal for multidisciplinary problem analysis of self-help groups - Google Patents

Abstract

A group counseling service method and a user terminal for multidisciplinary problem analysis of a self-help group are disclosed. The group counseling service method comprises the steps of: accessing a counseling service server, creating a self-help group room, and outputting a basic messenger window preset for the self-help group room; creating a pop-up chat room by forming a pop-up chat window on the basic messenger window according to the input of a story posting request; transmitting and receiving a counseling chat message according to the progress of counseling between a counselor and a client who posted a story through the output pop-up chat window and the basic messenger window and outputting the counseling chat message; and deleting the pop-up chat room and returning to the basic messenger window upon input of a consultation end command. Accordingly, the quality of consultation can be improved through professional opinions in various fields.

Description

Group counseling service method and user terminal for multidisciplinary problem analysis of self-help groups}

The present invention relates to a group counseling service method and user terminal for analyzing multidisciplinary problems of a self-help group.

Group counseling using online is efficient in terms of time and cost because the counselor contacts a large number of clients, tends to be accepted more easily and comfortably than individual counseling, and allows members to freely discuss their problems. In addition, group counseling provides an opportunity to increase sociality and interpersonal relationships, and can be used for people with low job maturity.

However, online group counseling has a problem in that a large number of people generate many chatting messages at once, so that it is crowded and the members' sense of immersion can be greatly reduced. In addition, online group counseling has a problem in that it is difficult to provide in-depth counseling for each individual member, and it is difficult to provide appropriate counseling or provide satisfaction to all members.

Therefore, it is required to develop an online group counseling service method in which these problems are improved.

Republic of Korea Patent Registration No. 10-1789919 (2017.10.18)

The present invention provides a group counseling service online, but group counseling is performed using a pop-up window displayed on a basic messenger window, and group counseling is performed through a plurality of groups by connecting a plurality of expert groups to the ongoing group counseling. It is to provide a group counseling service method and user terminal for multidisciplinary problem analysis of self-help groups.

According to one aspect of the present invention, a group counseling service method performed by a user terminal interworking with a counseling service server is disclosed.

The group counseling service method according to an embodiment of the present invention includes the step of connecting to the counseling service server, creating a self-help group room, and outputting a preset default messenger window for the self-help group room; Forming a pop-up chat room on top of the basic messenger window to create a pop-up chat room, sending and receiving counseling chat messages according to the progress of counseling between the client and the counselor who uploaded the story through the output pop-up chat window and the basic messenger window, and outputting them and deleting the pop-up chat room according to an input of an end counseling command and displaying the pop-up chat room by returning to the basic messenger window.

The pop-up chatting window is formed in a preset size in an upper region of the basic messenger window, and displays the story of the client who uploaded the story and a counseling chatting message.

In the step of sending and receiving a counseling chat message according to the progress of counseling between the client who uploaded the story and the counselor, outputting the counseling chat message of the client who uploaded the story through the pop-up chat window, and generating the counseling chat message of the counselor. Accordingly, the counseling chatting message of the counselor is displayed on the basic messenger window.

The group counseling service method includes forming an integrated pop-up chat room by participating at least one expert group set in advance in the pop-up chat room according to an input of an expert group connection request, and a pop-up chat window output from the formed integrated pop-up chat room and a real-time The method may further include transmitting/receiving and outputting a counseling chatting message according to progress of counseling between the client who posted the story, the counselor, and a plurality of experts through a temporary pop-up window that is created.

In the step of sending and receiving and outputting a counseling chat message according to the progress of counseling between the client who uploaded the story, the counselor, and a plurality of experts, a pop-up chat window with a preset size is created in the upper area of the screen, and the pop-up chat window is created. The story and the counseling chat message of the client who posted the story are output, and the counseling chat message of the counselor or the expert is displayed in the lower area immediately below the pop-up chat window according to the occurrence of the counseling chat message of the counselor or the expert. Creates and displays a temporary pop-up window.

In the step of sending and receiving and outputting counseling chat messages according to the progress of counseling between the client who uploaded the story, the counselor, and a plurality of experts, the counseling chat messages of the counselor, the client, and the experts are output according to the participation of the expert group. When the counseling chatting message is outputted, the group identifier of the group generating the counseling chatting message is displayed, so that the group to which the counseling chatting message is input is identified in real time.

According to another aspect of the present invention, a user terminal providing a group counseling service by interworking with a counseling service server is disclosed.

A user terminal according to an embodiment of the present invention includes a memory that stores commands and a processor that executes the commands, wherein the commands connect to the counseling service server to create a self-help group room, and create a self-help group room. outputting a preset basic messenger window for the story, generating a pop-up chat room by forming a pop-up chat window on top of the basic messenger window according to an input of a request for uploading a story, and sending a message through the output pop-up chat window and the basic messenger window. A group counseling service method comprising sending and receiving and outputting a counseling chat message according to progress of counseling between a client and a counselor who uploaded a message, and deleting the pop-up chat room according to an input of an end counseling command and returning to the basic messenger window to display the message. do

A group counseling service method and user terminal for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention provides a group counseling service online, but group counseling is performed using a pop-up window displayed on a basic messenger window. By providing group counseling through multiple groups by connecting multiple expert groups to ongoing group counseling, providing high immersion and various user conveniences, and improving the quality of counseling through professional opinions in various fields can make it

1 is a diagram schematically illustrating the configuration of a group counseling service system for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention.
Figure 2 is a flow chart showing a group counseling service method for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention.
3 to 6 are views for explaining a group counseling service method for multidisciplinary problem analysis of a self-help group according to the embodiment of the present invention shown in FIG. 2;
7 is a diagram schematically illustrating the configuration of a user terminal that performs a group counseling service method for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention.

Singular expressions used herein include plural expressions unless the context clearly dictates otherwise. In this specification, terms such as "consisting of" or "comprising" should not be construed as necessarily including all of the various components or steps described in the specification, and some of the components or some of the steps It should be construed that it may not be included, or may further include additional components or steps. In addition, terms such as "...unit" and "module" described in the specification mean a unit that processes at least one function or operation, which may be implemented as hardware or software or a combination of hardware and software. .

Hereinafter, various embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a diagram schematically illustrating the configuration of a group counseling service system for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention.

Referring to FIG. 1, a group counseling service system for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention includes a counseling service server 100, an administrator terminal 200, a plurality of member terminals 300, and It may be configured to include a plurality of expert terminals 400 .

The counseling service server 100 is a server that provides a group counseling service for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention, and includes an administrator terminal 200, multiple member terminals 300, and a plurality of expert terminals. It registers and manages administrators, multiple members, and multiple experts, who are users of 400, and provides various group counseling services to the registered administrators, members, and experts.

The administrator's terminal 200 is a manager's terminal that manages the counseling service server 100 so that the group counseling service for multidisciplinary problem analysis of the self-help group according to an embodiment of the present invention is provided to registered members.

For example, the counseling service server 100 opens a self-help group room according to a manager's request and control to create a self-help group room through the manager terminal 200, and multiple member terminals 300 access the opened self-help group room. ) and a plurality of expert terminals 400, message transmission and reception between members and experts may be relayed.

As shown in FIG. 1 , the plurality of member terminals 300 may include at least one counselor terminal and a plurality of client terminals. Here, the counselor terminal is a terminal of a counselor who provides counseling to a client, and the client terminal is a terminal of a client receiving counseling from a counselor.

As shown in FIG. 1 , the plurality of expert terminals 400 include a plurality of first expert terminals, a plurality of second expert terminals... It may be configured to include a plurality of n-th expert terminals. That is, a plurality of expert terminals 400 of expert groups by field composed of a plurality of experts by field may be connected to the counseling service server 100 .

For example, the plurality of member terminals 300 and the plurality of expert terminals 400 are loaded with a messenger-type application that provides a group counseling service for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention. , Through interworking with the counseling service server 100, a group counseling service for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention can be provided to counselors, clients, and experts.

A group counseling service for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention will be described later in detail with reference to FIGS. 2 to 6 .

2 is a flow chart showing a group counseling service method for analyzing multidisciplinary problems of a self-help group according to an embodiment of the present invention, and FIGS. 3 to 6 are multidisciplinary self-help groups according to the embodiment of the present invention of FIG. 2 It is a drawing to explain the group counseling service method for liver problem analysis. Hereinafter, a group counseling service method for multidisciplinary problem analysis of a self-help group according to an embodiment of the present invention will be described with reference to FIG. 2, but with reference to FIGS. 2 to 6.

In step S210, the administrator terminal 200 accesses the counseling service server 100 to open a self-help group room, and at least one counselor terminal and a plurality of client terminals among the plurality of member terminals 300 connect to the counseling service server 100. ) and participate in the self-help group room opened. Here, the manager terminal 200 can also participate in the opened self-help group room, organize counselors and clients, and manage the self-help group room.

In step S220, the member terminals 300 connected to the consultation service server 100, that is, at least one counselor terminal and a plurality of client terminals determine whether a story posting request has been input.

For example, FIG. 3 shows an example of a messenger window of a self-help group room. As shown on the left side of FIG. 3, the manager terminal 300, counselor terminal, and client terminal output the basic messenger window of the opened self-help group room to be created by the manager, at least one counselor, and a plurality of clients participating in the self-help group room. message can be displayed. At this time, an input window is displayed at the bottom of the basic messenger window, and letters, numbers, symbols, icons, etc. may be input through the input window. In addition to these input windows, icons for providing functions such as video calls and voice calls may be displayed on the messenger window.

In addition, the manager terminal 300, the counselor terminal, and the client terminal may display a story upload button for inputting a story upload request at the top of the output basic messenger window.

In step S230, the counselor terminal and the client terminal create a pop-up chat room by forming a pop-up chatting window on the messenger window of the self-help group room according to the input of the story posting request.

For example, when one of a plurality of clients inputs a request to upload a story through a story upload button of the client terminal to upload a story for counseling, the manager terminal 300, the counselor terminal, and the client terminal are shown on the right side of FIG. 3 As described above, a pop-up chat window with a preset size may be formed in the upper region of the messenger window of the self-help group room. Also, the story input by the client may be displayed and fixed in the pop-up chatting window. The pop-up chatting window is a chatting window dedicated to the client who uploaded the story, and can display not only the story but also the counseling chatting message input by the client and provide functions such as uploading a file. At this time, more than one client can post a story at the same time, and accordingly, a client who has uploaded more than one story can use the pop-up chat room as a dedicated chatting window.

In step S240, the counselor terminal and the client terminal send and receive counseling chatting messages according to the progress of counseling between the counselor and the client who uploaded the story through the pop-up chat window and the messenger window of the self-help group room, and output them.

That is, the counselor terminal and the client terminal send and receive counseling chatting messages according to the progress of counseling between the client who uploaded the story and the counselor, output the counseling chatting message of the client who uploaded the story through the pop-up chat window created, and the counseling chatting message of the counselor. When it occurs, the counselor's counseling chatting message can be output through the messenger window of the self-help group room.

At this time, the rest of the clients excluding the client who uploaded the story among the plurality of clients can observe the consultation between the client who uploaded the story and the counselor. In addition, at least one client among the other clients, as a kind of counselor, may participate in counseling by inputting a counseling chatting message.

For example, FIG. 4 shows an example of a screen where a real-time conversation is being made in a pop-up chat room. Referring to FIG. 4, a counseling chat message of a client who has uploaded a story is displayed in a pop-up chat window that is output in a preset size in the upper area of the messenger window of the self-help group room, and the counseling chat message of the counselor or other clients occurs in the self-help group room. A counseling chat message of the counselor may be displayed on the messenger window. That is, a messenger window of a self-help group room may be created on the first layer of the screens of the counselor terminal and the client terminal, and a pop-up chatting window may be created on the second layer of the screen. Here, the pop-up chatting window created in the second layer is fixed and displayed, and the counselor's latest counseling chatting message can be displayed in the messenger window of the self-help group room in the first layer area that is not covered by the pop-up chatting window of the second layer. there is. Here, the counselor may be selected from among a plurality of clients and may be at least one of the plurality of clients.

In step S250, the counselor terminal and the client terminal determine whether an expert group connection request has been input.

For example, FIG. 5 shows an example of a screen on which a pop-up chatting window displaying a group connection button is displayed. Referring to FIG. 5 , in order to connect an expert group to a pop-up chat room, a connect group button requesting connection to an expert group may be formed at the bottom of the pop-up chatting window.

In step S260, the counselor terminal and the client terminal form an integrated pop-up chat room by participating in at least one preset expert group in the pop-up chat room according to the input of the expert group connection request.

In advance, a plurality of expert terminals 400 of expert groups by field composed of a plurality of experts by field may be connected to the counseling service server 100 . In addition, the plurality of expert terminals 400 of each expert group create an expert group room and wait in the expert group room in order to participate in the group counseling service for multidisciplinary problem analysis of the self-help group according to an embodiment of the present invention. can do.

In step S270, the counselor terminal, the client terminal, and the expert terminal send counseling chat messages according to the progress of counseling between the client, the counselor, and a plurality of experts who have uploaded their stories through a pop-up chat window output from the formed integrated pop-up chat room and a temporary pop-up window generated in real time. Send and receive output.

For example, FIG. 6 shows an example of a screen where a real-time conversation is being made in an integrated pop-up chat room. In FIG. 6, group A is a group composed of at least one counselor and a plurality of clients, and the screens of the counselor terminals and client terminals of group A show the clients who posted stories about suicidal thoughts in their 10s and 20s through the above-mentioned pop-up chat room. It shows a real-time conversation between a client, a counselor, and a plurality of experts through an integrated pop-up chat room formed by the participation of a plurality of expert groups during counseling between counselors. Also, group B, group C, and group D represent examples of expert groups. That is, group B is a group of psychological counselors, group C is a group of psychiatrists, and group D is a group of parents. The screens of expert terminals of group B, C, and D can display real-time conversations between clients, counselors, and multiple experts through an integrated pop-up chat room, such as the screens of counselor terminals and client terminals of group A. .

However, in the integrated pop-up chat room, when counseling chat messages of counselors, clients, and experts are output through pop-up chat windows or temporary pop-up windows according to the participation of expert groups, the group identifier of the group that generated the output counseling chat messages is displayed. It is displayed, and a group to which a counseling chatting message is input can be identified in real time.

That is, referring to FIG. 6, counselor terminals, client terminals, and expert terminals of groups A, B, C, and D create a pop-up chat window with a preset size in the upper area of the screen, like a pop-up chat room, The counseling chat message of the client who posted the story and the story is displayed in the pop-up chat window, and when the counselor or expert's counseling chat message occurs, a temporary pop-up window displaying the counselor's or expert's counseling chat message is created in the lower area immediately below the pop-up chat window. can be printed out. At this time, as shown in FIG. 6 between the pop-up chatting window and the temporary pop-up window, a plurality of pop-up icons of groups other than the pop-up window may be displayed. And, among the plurality of pop-up icons, a pop-up icon of a group that generated the output counseling chatting message may be highlighted. The plurality of pop-up icons may be used when a group is designated and a counseling chatting message is delivered only to the designated group. That is, when a pop-up icon of a group to which a counseling chatting message is to be delivered is touched among a plurality of pop-up icons, it is highlighted, and then the input counseling chatting message can be transmitted to the terminal of the group of the touched pop-up icon.

In step S280, the counselor terminal, the client terminal, or the expert terminal determines whether to end the consultation.

For example, when the counseling between the counselor and the client ends or the counseling between the counselor, the client and the expert ends, the manager may input a counseling end command through the counseling button of the manager terminal 300 .

In step S290, the counselor terminal, the client terminal, or the expert terminal deletes the pop-up chat room or integrated pop-up chat room according to the input of the counseling end command, returns to the default messenger window of the self-help group room, and displays it.

7 is a diagram schematically illustrating the configuration of a user terminal that performs a group counseling service method for analyzing multidisciplinary problems of a self-help group according to an embodiment of the present invention.

Referring to FIG. 7 , a user terminal according to an embodiment of the present invention includes a processor 10 , a memory 20 , a communication unit 30 and an interface unit 40 .

The processor 10 may be a CPU or a semiconductor device that executes processing instructions stored in the memory 20 .

Memory 20 may include various types of volatile or non-volatile storage media. For example, memory 20 may include ROM, RAM, and the like.

For example, the memory 20 may store instructions for performing a group counseling service method for analyzing multidisciplinary problems of a self-help group according to an embodiment of the present invention.

The communication unit 30 is a means for transmitting and receiving data with other devices through a communication network.

The interface unit 40 may include a network interface and a user interface for accessing a network.

On the other hand, the components of the above-described embodiment can be easily grasped from a process point of view. That is, each component can be identified as each process. In addition, the process of the above-described embodiment can be easily grasped from the viewpoint of components of the device.

In addition, the technical contents described above may be implemented in the form of program instructions that can be executed through various computer means and recorded in a computer readable medium. The computer readable medium may include program instructions, data files, data structures, etc. alone or in combination. Program commands recorded on the medium may be specially designed and configured for the embodiments or may be known and usable to those skilled in computer software. Examples of computer-readable recording media include magnetic media such as hard disks, floppy disks and magnetic tapes, optical media such as CD-ROMs and DVDs, and magnetic media such as floptical disks. - includes hardware devices specially configured to store and execute program instructions, such as magneto-optical media, and ROM, RAM, flash memory, and the like. Examples of program instructions include high-level language codes that can be executed by a computer using an interpreter, as well as machine language codes such as those produced by a compiler. A hardware device may be configured to act as one or more software modules to perform the operations of the embodiments and vice versa.

The embodiments of the present invention described above have been disclosed for illustrative purposes, and those skilled in the art having ordinary knowledge of the present invention will be able to make various modifications, changes, and additions within the spirit and scope of the present invention, and such modifications, changes, and additions will be considered to fall within the scope of the following claims.

10: Processor
20: memory
30: Ministry of Communications
40: interface unit
100: Consultation service server
200: manager terminal
300: multiple member terminals
400: multiple expert terminals

Claims (7)

In the group counseling service method performed by a user terminal interworking with a counseling service server,
accessing the counseling service server, creating a self-help group room, and outputting a preset default messenger window for the self-help group room;
generating a pop-up chat room by forming a pop-up chat window on the basic messenger window according to an input of a story posting request;
transceiving and outputting counseling chatting messages according to the progress of counseling between a client who uploaded a story and a counselor through the outputted pop-up chatting window and the basic messenger window; and
and deleting the pop-up chat room according to an input of an end counseling command and displaying the pop-up chat room by returning to the default messenger window.
According to claim 1,
The pop-up chat window,
It is formed in a preset size in the upper area of the basic messenger window,
A group counseling service method, characterized in that for displaying the story and counseling chatting message of the client who uploaded the story.
According to claim 1,
The step of sending and receiving and outputting a counseling chat message according to the progress of counseling between the client who uploaded the story and the counselor,
Through the pop-up chat window, a counseling chat message of the client who uploaded the story is output,
and displaying the counseling chatting message of the counselor on the basic messenger window according to the occurrence of the counseling chatting message of the counselor.
According to claim 1,
The group counseling service method,
forming an integrated pop-up chat room by participating in at least one preset expert group in the pop-up chat room according to an input of an expert group connection request; and
Sending/receiving and outputting a counseling chat message according to the progress of counseling between the client who uploaded the story, the counselor, and a plurality of experts through a pop-up chat window output from the formed integrated pop-up chat room and a temporary pop-up window generated in real time Group counseling service method characterized.
According to claim 4,
The step of sending and receiving and outputting counseling chat messages according to the progress of counseling between the client who posted the story, the counselor, and a plurality of experts,
A pop-up chatting window with a preset size is created in the upper area of the screen, the story and the counseling chatting message of the client who uploaded the story are output in the created pop-up chatting window, and the counselor or the expert's counseling chatting message is generated. A group counseling service method characterized by generating and outputting a temporary pop-up window displaying a counseling chatting message of the counselor or the expert in a lower area immediately below the pop-up chatting window according to the method.
According to claim 4,
The step of sending and receiving and outputting counseling chat messages according to the progress of counseling between the client who posted the story, the counselor, and a plurality of experts,
When counseling chatting messages of the counselor, the client, and the expert are output according to the participation of the expert group, the group identifier of the group that generated the outputted counseling chatting message is displayed so that the group inputting the counseling chatting message is displayed in real time. Group counseling service method, characterized in that identified by.
In a user terminal providing a group counseling service in conjunction with a counseling service server,
memory for storing instructions; and
Including a processor that executes the instructions,
The command is
accessing the counseling service server, creating a self-help group room, and outputting a preset default messenger window for the self-help group room;
generating a pop-up chat room by forming a pop-up chat window on the basic messenger window according to an input of a story posting request;
transceiving and outputting counseling chatting messages according to progress of counseling between a client who has uploaded a story and a counselor through the outputted pop-up chatting window and the basic messenger window; and
A user terminal characterized in that performing a group counseling service method comprising the step of deleting the pop-up chat room and returning to the basic messenger window and displaying the pop-up chat room according to an input of an end counseling command.

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