[go: up one dir, main page]
More Web Proxy on the site http://driver.im/
IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v14y2022i14p8669-d863502.html
   My bibliography  Save this article

The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia

Author

Listed:
  • Aini Farmania

    (Management Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta 11480, Indonesia)

  • Riska Dwinda Elsyah

    (Management Program, Bakrie University, Jakarta 12940, Indonesia)

  • Ananda Fortunisa

    (Management Program, Bakrie University, Jakarta 12940, Indonesia)

Abstract
The regulation of work from home (WFH) was suddenly instructed by many companies in Indonesia at the beginning of the COVID-19 pandemic. It improved the demand for information and communication technology, which triggered the emergence of technostress among workers. Therefore, this study aimed to analyze the technostress phenomenon in Indonesia due to the regulation of WFH by involving 819 respondents collected using an online questionnaire. This quantitative study using an SEM-Model investigated the correlation of technostress on productivity and role stress. Moreover, this model research also analyzed the role of computer self-efficacy and techno-addiction toward technostress among Indonesia’s workers. Finally, the findings showed a significant correlation between variables, becoming the first empirical evidence of the technostress phenomenon during work from home in Indonesia. This research brings new insight to companies about the technostress phenomenon during work from home that has never been discussed thoroughly before in Indonesia, suggesting companies should find the right strategy to balance the use of ICT at work based on workers’ job roles.

Suggested Citation

  • Aini Farmania & Riska Dwinda Elsyah & Ananda Fortunisa, 2022. "The Phenomenon of Technostress during the COVID-19 Pandemic Due to Work from Home in Indonesia," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:14:p:8669-:d:863502
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/14/14/8669/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/14/14/8669/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. You-Kyung Lee, 2021. "Impacts of Digital Technostress and Digital Technology Self-Efficacy on Fintech Usage Intention of Chinese Gen Z Consumers," Sustainability, MDPI, vol. 13(9), pages 1-15, April.
    2. Sherrill W. Hayes & Jennifer L. Priestley & Brian A. Moore & Herman E. Ray, 2021. "Perceived Stress, Work-Related Burnout, and Working From Home Before and During COVID-19: An Examination of Workers in the United States," SAGE Open, , vol. 11(4), pages 21582440211, November.
    3. MacKenzie, Scott B. & Podsakoff, Philip M., 2012. "Common Method Bias in Marketing: Causes, Mechanisms, and Procedural Remedies," Journal of Retailing, Elsevier, vol. 88(4), pages 542-555.
    4. Mohd Tariq Jamal & Wafa Rashid Alalyani & Prabha Thoudam & Imran Anwar & Ermal Bino, 2021. "Telecommuting during COVID 19: A Moderated-Mediation Approach Linking Job Resources to Job Satisfaction," Sustainability, MDPI, vol. 13(20), pages 1-17, October.
    5. Igbaria, M. & Iivari, J., 1995. "The effects of self-efficacy on computer usage," Omega, Elsevier, vol. 23(6), pages 587-605, December.
    6. T. S. Ragu-Nathan & Monideepa Tarafdar & Bhanu S. Ragu-Nathan & Qiang Tu, 2008. "The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation," Information Systems Research, INFORMS, vol. 19(4), pages 417-433, December.
    7. Ritu Agarwal & V. Sambamurthy & Ralph M. Stair, 2000. "Research Report: The Evolving Relationship Between General and Specific Computer Self-Efficacy—An Empirical Assessment," Information Systems Research, INFORMS, vol. 11(4), pages 418-430, December.
    8. Rini Rachmawati & Ulfah Choirunnisa & Zat Ayuningsih Pambagyo & Yosi Atikah Syarafina & Rizki Adriadi Ghiffari, 2021. "Work from Home and the Use of ICT during the COVID-19 Pandemic in Indonesia and Its Impact on Cities in the Future," Sustainability, MDPI, vol. 13(12), pages 1-17, June.
    9. Torkzadeh, G. & Doll, W. J., 1999. "The development of a tool for measuring the perceived impact of information technology on work," Omega, Elsevier, vol. 27(3), pages 327-339, June.
    10. Benedikt Schnellbächer & Sven Heidenreich, 2020. "The role of individual ambidexterity for organizational performance: examining effects of ambidextrous knowledge seeking and offering," The Journal of Technology Transfer, Springer, vol. 45(5), pages 1535-1561, October.
    11. Viswanath Venkatesh & Fred D. Davis, 2000. "A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies," Management Science, INFORMS, vol. 46(2), pages 186-204, February.
    12. Dodi Wirawan Irawanto & Khusnul Rofida Novianti & Kenny Roz, 2021. "Work from Home: Measuring Satisfaction between Work–Life Balance and Work Stress during the COVID-19 Pandemic in Indonesia," Economies, MDPI, vol. 9(3), pages 1-13, June.
    13. Brenda Mak & Robert C. Nickerson & Janet Sim, 2018. "Mobile Technology Dependence and Mobile Technostress," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(04), pages 1-17, August.
    14. Michael Gibbs & Friederike Mengel & Christoph Siemroth, 2023. "Work from Home and Productivity: Evidence from Personnel and Analytics Data on Information Technology Professionals," Journal of Political Economy Microeconomics, University of Chicago Press, vol. 1(1), pages 7-41.
    15. Monica Molino & Emanuela Ingusci & Fulvio Signore & Amelia Manuti & Maria Luisa Giancaspro & Vincenzo Russo & Margherita Zito & Claudio G. Cortese, 2020. "Wellbeing Costs of Technology Use during Covid-19 Remote Working: An Investigation Using the Italian Translation of the Technostress Creators Scale," Sustainability, MDPI, vol. 12(15), pages 1-20, July.
    16. Kwok-Kee Wei & Hock-Hai Teo & Hock Chuan Chan & Bernard C. Y. Tan, 2011. "Conceptualizing and Testing a Social Cognitive Model of the Digital Divide," Information Systems Research, INFORMS, vol. 22(1), pages 170-187, March.
    17. Aldo Alvarez-Risco & Shyla Del-Aguila-Arcentales & Jaime A. Yáñez & Marc A. Rosen & Christian R. Mejia, 2021. "Influence of Technostress on Academic Performance of University Medicine Students in Peru during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(16), pages 1-13, August.
    18. Alam, Muhammad Aftab, 2016. "Techno-stress and productivity: Survey evidence from the aviation industry," Journal of Air Transport Management, Elsevier, vol. 50(C), pages 62-70.
    19. Richard L. Daft & Robert H. Lengel, 1986. "Organizational Information Requirements, Media Richness and Structural Design," Management Science, INFORMS, vol. 32(5), pages 554-571, May.
    20. Shalini Chandra & Anuragini Shirish & Shirish C. Srivastava, 2019. "Does technostress inhibit employee innovation? Examining the linear and curvilinear influence of technostress creators," Post-Print hal-02333209, HAL.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. I Gusti Ayu Manuati Dewi & Ismi Rajiani & I Gede Riana & Ni Made Dwi Puspitawati & Muafi Muafi & I Gede Rihayana, 2023. "Women’s Risk-Taking Behaviour during COVID-19 Pandemic: Will Work–Family Enrichment and Work Satisfaction Prevent Turnover Intention?," Administrative Sciences, MDPI, vol. 13(3), pages 1-12, February.
    2. Ahlam Mohammed Al-Abdullatif & Hibah Khalid Aladsani, 2022. "Parental Involvement in Distance K-12 Learning and the Effect of Technostress: Sustaining Post-Pandemic Distance Education in Saudi Arabia," Sustainability, MDPI, vol. 14(18), pages 1-19, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Peng, Zeyu & Sun, Yongqiang & Guo, Xitong, 2018. "Antecedents of employees’ extended use of enterprise systems: An integrative view of person, environment, and technology," International Journal of Information Management, Elsevier, vol. 39(C), pages 104-120.
    2. Mäntymäki, Matti & Salo, Jari, 2013. "Purchasing behavior in social virtual worlds: An examination of Habbo Hotel," International Journal of Information Management, Elsevier, vol. 33(2), pages 282-290.
    3. Ozturk, Ahmet Bulent & Bilgihan, Anil & Nusair, Khaldoon & Okumus, Fevzi, 2016. "What keeps the mobile hotel booking users loyal? Investigating the roles of self-efficacy, compatibility, perceived ease of use, and perceived convenience," International Journal of Information Management, Elsevier, vol. 36(6), pages 1350-1359.
    4. Battisti, Enrico & Alfiero, Simona & Leonidou, Erasmia, 2022. "Remote working and digital transformation during the COVID-19 pandemic: Economic–financial impacts and psychological drivers for employees," Journal of Business Research, Elsevier, vol. 150(C), pages 38-50.
    5. Kerstin Pezoldt & Jana Schliewe, 2012. "Akzeptanz von Self-Service-Technologien: State of the Art," Schmalenbach Journal of Business Research, Springer, vol. 64(2), pages 205-253, March.
    6. Neill, William D. & Richard, James E., 2012. "Intranet portals: Marketing and managing individuals’ acceptance and use," Australasian marketing journal, Elsevier, vol. 20(2), pages 147-157.
    7. Mehmet Akif Çini & Meral Erdirençelebi & Abdullah Zübeyr Akman, 2023. "The Effect of Organization Employees' Perspective on Digital Transformation on Their Technostress Levels and Performance: A Public Institution Example," Central European Business Review, Prague University of Economics and Business, vol. 2023(4), pages 33-57.
    8. Lee, Kyootai & Yan, Aihua & Joshi, Kailash, 2011. "Understanding the dynamics of users’ belief in software application adoption," International Journal of Information Management, Elsevier, vol. 31(2), pages 160-170.
    9. Xu, Xiao-Yu & Jia, Qing-Dan & Tayyab, Syed Muhammad Usman, 2024. "Exploring the stimulating role of augmented reality features in E-commerce: A three-staged hybrid approach," Journal of Retailing and Consumer Services, Elsevier, vol. 77(C).
    10. Sarv Devaraj & Robert F. Easley & J. Michael Crant, 2008. "Research Note ---How Does Personality Matter? Relating the Five-Factor Model to Technology Acceptance and Use," Information Systems Research, INFORMS, vol. 19(1), pages 93-105, March.
    11. Proserpio, Luigi & Magni, Massimo, 2012. "Teaching without the teacher? Building a learning environment through computer simulations," International Journal of Information Management, Elsevier, vol. 32(2), pages 99-105.
    12. Woo Jin Lee & Inho Hwang, 2021. "Sustainable Information Security Behavior Management: An Empirical Approach for the Causes of Employees’ Voice Behavior," Sustainability, MDPI, vol. 13(11), pages 1-23, May.
    13. Ofir Turel & Catherine E. Connelly, 2012. "Team Spirit: The Influence of Psychological Collectivism on the Usage of E-Collaboration Tools," Group Decision and Negotiation, Springer, vol. 21(5), pages 703-725, September.
    14. Julia L. O. Beckel & Gwenith G. Fisher, 2022. "Telework and Worker Health and Well-Being: A Review and Recommendations for Research and Practice," IJERPH, MDPI, vol. 19(7), pages 1-32, March.
    15. Siti Salwa Mohd Ishak & Sidney Newton, 2018. "Testing a Model of User Resistance Towards Technology Adoption in Construction Organizations," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1-27, December.
    16. Amit Shankar & Biplab Datta, 2018. "Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective," Global Business Review, International Management Institute, vol. 19(3_suppl), pages 72-89, June.
    17. Meng Tao & Muhammad Zahid Nawaz & Shahid Nawaz & Asad Hassan Butt & Hassan Ahmad, 2018. "Users’ acceptance of innovative mobile hotel booking trends: UK vs. PRC," Information Technology & Tourism, Springer, vol. 20(1), pages 9-36, December.
    18. Chua Chang Jin & Lim Chee Seong & Aye Aye Khin, 2019. "Factors Affecting the Consumer Acceptance towards Fintech Products and Services in Malaysia," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 9(1), pages 59-65, January.
    19. Guych Nuryyev & Yu-Ping Wang & Jennet Achyldurdyyeva & Bih-Shiaw Jaw & Yi-Shien Yeh & Hsien-Tang Lin & Li-Fan Wu, 2020. "Blockchain Technology Adoption Behavior and Sustainability of the Business in Tourism and Hospitality SMEs: An Empirical Study," Sustainability, MDPI, vol. 12(3), pages 1-21, February.
    20. Jung-Chieh Lee & Yuyin Tang & SiQi Jiang, 2023. "Understanding continuance intention of artificial intelligence (AI)-enabled mobile banking applications: an extension of AI characteristics to an expectation confirmation model," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:14:y:2022:i:14:p:8669-:d:863502. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.