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Water the flowers you want to grow? Evidence on private recognition and donor loyalty

Author

Listed:
  • Bittschi, Benjamin
  • Dwenger, Nadja
  • Rincke, Johannes
Abstract
We study donor loyalty in the context of church membership in Germany. Church members have to make substantial payments to their church but can opt out at any time. In a large-scale field experiment, we examine how private recognition for past payments affects church members’ loyalty. We find that recognizing past payments reduces opt-outs, but the response is temporary. The effect of recognition on retention is most pronounced among members in the bottom quartile of baseline payments to the church. Consistent with optimization frictions prior to the experiment, we observe a spike in opt-outs after treatment for particularly costly memberships.

Suggested Citation

  • Bittschi, Benjamin & Dwenger, Nadja & Rincke, Johannes, 2021. "Water the flowers you want to grow? Evidence on private recognition and donor loyalty," European Economic Review, Elsevier, vol. 131(C).
    • Handle: RePEc:eee:eecrev:v:131:y:2021:i:c:s0014292120302543
    DOI: 10.1016/j.euroecorev.2020.103624
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    Cited by:

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    2. Grodeck, Ben & Grossman, Philip J., 2024. "Instantaneous positive reinforcement does not increase donations: Evidence from online experiments," Journal of Economic Behavior & Organization, Elsevier, vol. 222(C), pages 446-460.

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    More about this item

    Keywords

    Private recognition; Donor loyalty; Charitable giving; Field experiment; Recurring donors;
    All these keywords.

    JEL classification:

    • D64 - Microeconomics - - Welfare Economics - - - Altruism; Philanthropy; Intergenerational Transfers
    • C93 - Mathematical and Quantitative Methods - - Design of Experiments - - - Field Experiments

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