International Journal of Electronic Government Research

Different aspects of government transparency have been analyzed by the research community, but no structured framework was found concerning public eServices transparency. This article considers transparency from a service users' point of view and ...

Requirements elicitation is a highly relevant part of the software development process. Due to the several techniques that exist to perform it, it is necessary to understand the complexity of this activity for it to be well performed, thus ensuring ...

Civil servants are the main users of e-public procurement applications. Their attitude toward using the new system is a crucial element for its successful implementation. However, few studies focused on this topic in public administration research. To ...

Due to the development of communication and information technology, all organizations employ electronic communication to reach their customers and users, especially in developed nations where governments use e-government to support their residents ...

Although governments are investing heavily in big data analytics, reports show mixed results in terms of performance. Whilst big data analytics capability provided a valuable lens in business and seems useful for the public sector, there is little ...

The open government data (OGD) portal is an initiative by governments worldwide to promote transparency and accountability and enhance citizen participation and public value creation. The ability of these portals to deliver the expected benefits ...

To contribute to digitalization and accountability research, this study adopted a pattern arising from failure due to weak accountability that was initially identified in Great Britain. This was done to investigate if the pattern reappeared in ...

Jordanian government has made a commendable effort towards designing and disseminating e-government portals on the web. However, there are certain barriers that have caused a significant deterioration in the e-government development index (EGDI) rank ...

Many countries are exploring the potential of artificial intelligence (AI) to improve their operations and services, and China is no exception. However, not all AI techniques or automation approaches are suitable for every government service or ...

There are several studies that assess the influence of factors on citizens' intention to adopt e-government services in various contexts. However, there is a lack of research that examines the perceived barriers to B2G e-commerce adoption and develops ...

The field of sanitation has been extensively discussed in the literature from varied viewpoints. However, a comprehensive approach summarising the entrepreneurial facets of the sanitation industry is still fragmented. This study examines 375 papers ...

This article presents an empirical study of influence of the domain-specific factors of trust in the electoral system and administration, trust in technology, citizens' attitudes toward voting, and COVID-19 conditions on the intention to use i-voting. ...

The study used a case study technique to investigate why the implementation of e-governance and ICT in government service provisioning has not resulted in a commensurate improvement in service delivery in Cross River State, Nigeria. It specifically ...