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View all- Akhigbe B(2021)UcEF for Semantic IRAdvanced Concepts, Methods, and Applications in Semantic Computing10.4018/978-1-7998-6697-8.ch010(190-217)Online publication date: 2021
Over a period spanning approximately twenty five years IS researchers have been plagued by the problem of how to evaluate IS effectiveness or success. After the advent of the WWW in the 1990s, questions have arisen regarding the relevance of previously ...
This paper reports the views of 80 senior IT managers about IT evaluation approaches, and the benefits that IT provides for their organizations. Their views were obtained through a survey mailed to medium to large organizations in both Europe and the ...
The main purpose of implementing Information Technology Service Management (ITSM) is to accomplish high service quality. ITSM evaluation is not an easy matter because of its scale and complexity. Choosing the right evaluation method is essential, ...
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