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Cognitive Accessibility of Digital Payments: A Literature Review

Authors:

Sebastian Hernandez,

Alexandra Sutton-Lalani,

Karyn MoffattAuthors Info & Claims

W4A '23: Proceedings of the 20th International Web for All Conference

Pages 116 - 121

https://doi.org/10.1145/3587281.3587294

Published: 30 April 2023 Publication History

Abstract

Given its current ubiquity in banking and other services, digital payments should be accessible to all, but neurodiverse populations encounter barriers often understudied in research and practice. A greater understanding of user needs across the neurodivergent spectrum will thus improve universal access. To characterize the cognitive accessibility of digital payments, this literature review examines 30 scholarly publications, nuancing the challenges of online banking for older adults and people with neurodiverse needs. Our findings uncover a range of potential design and support strategies, including simplifying interfaces with diversified cues, raising designer awareness and participant involvement, extending third-party support, and leveraging new technological aids. We further discuss implications for digital currency design through support for user agency, collaborative payments, contextualized inclusive approaches, and AI-powered accessible design, hopefully inspiring future research on improving web accessibility.

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Cited By

Dai JGorman BTigwell GLyhme HBarros Pena BMoffatt KLatulipe C(2024)accessFinTech: Designing Accessible Financial TechnologyProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688551(1-5)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688551
Qiu LBlair JAbdullah S(2024)Managing Finances for Persons Living with Dementia: Current Practices and Challenges for Care PartnersExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650809(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650809
Da Costa Nunes ERibeiro GMonteiro IGonçalves E(2023)Digital Accessibility at the Brazilian Symposium on Human Factors in Computing Systems (IHC): An Updated Systematic Literature ReviewProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638075(1-15)Online publication date: 16-Oct-2023
https://dl.acm.org/doi/10.1145/3638067.3638075

Index Terms

Cognitive Accessibility of Digital Payments: A Literature Review
1. Human-centered computing
  1. Accessibility

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W4A '23: Proceedings of the 20th International Web for All Conference

April 2023

207 pages

ISBN:9798400707483

DOI:10.1145/3587281

Copyright © 2023 ACM.

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Published: 30 April 2023

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W4A '23

W4A '23: 20th International Web for All Conference

April 30 - May 1, 2023

TX, Austin, USA

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Cited By

Dai JGorman BTigwell GLyhme HBarros Pena BMoffatt KLatulipe C(2024)accessFinTech: Designing Accessible Financial TechnologyProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688551(1-5)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688551
Qiu LBlair JAbdullah S(2024)Managing Finances for Persons Living with Dementia: Current Practices and Challenges for Care PartnersExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650809(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650809
Da Costa Nunes ERibeiro GMonteiro IGonçalves E(2023)Digital Accessibility at the Brazilian Symposium on Human Factors in Computing Systems (IHC): An Updated Systematic Literature ReviewProceedings of the XXII Brazilian Symposium on Human Factors in Computing Systems10.1145/3638067.3638075(1-15)Online publication date: 16-Oct-2023
https://dl.acm.org/doi/10.1145/3638067.3638075

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