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Computer-Supported Knotworking: Design Guidelines Based on Two Case Studies from the Healthcare Domain in Europe

Authors:

Khuloud Abou Amsha,

Erik Grönvall,

Myriam LewkowiczAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW1

Article No.: 125, Pages 1 - 26

https://doi.org/10.1145/3449199

Published: 22 April 2021 Publication History

Abstract

In this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.

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Cited By

Christensen CChristiansson JSaad-Sulonen J(2024)"\"But will they listen?\" Learnings from a design after design experiment in civics"Proceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661541(2173-2182)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661541
Abou Amsha KGronvall ESaad-Sulonen J(2023)Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant ConceptsProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593778(163-173)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593778
Korsgaard HLyle PSaad-Sulonen JKlokmose CNouwens MBødker S(2022)Collectives and Their Artifact EcologiesProceedings of the ACM on Human-Computer Interaction10.1145/35555336:CSCW2(1-26)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555533
Show More Cited By

Index Terms

Computer-Supported Knotworking: Design Guidelines Based on Two Case Studies from the Healthcare Domain in Europe
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW1

CSCW

April 2021

5016 pages

EISSN:2573-0142

DOI:10.1145/3460939

Editor:
Jeff Nichols
Apple Inc., United States

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Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Publication History

Published: 22 April 2021

Published in PACMHCI Volume 5, Issue CSCW1

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Cited By

Christensen CChristiansson JSaad-Sulonen J(2024)"\"But will they listen?\" Learnings from a design after design experiment in civics"Proceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661541(2173-2182)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661541
Abou Amsha KGronvall ESaad-Sulonen J(2023)Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant ConceptsProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593778(163-173)Online publication date: 29-May-2023
https://dl.acm.org/doi/10.1145/3593743.3593778
Korsgaard HLyle PSaad-Sulonen JKlokmose CNouwens MBødker S(2022)Collectives and Their Artifact EcologiesProceedings of the ACM on Human-Computer Interaction10.1145/35555336:CSCW2(1-26)Online publication date: 11-Nov-2022
https://dl.acm.org/doi/10.1145/3555533
Renyi MGaugisch PHunck AStrunck SKunze CTeuteberg F(2022)Uncovering the Complexity of Care Networks – Towards a Taxonomy of Collaboration Complexity in HomecareComputer Supported Cooperative Work10.1007/s10606-022-09433-831:3(517-554)Online publication date: 1-Sep-2022
https://dl.acm.org/doi/10.1007/s10606-022-09433-8

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