Abstract
In this paper, we describe and analyze the work practices of an association of self-employed health and care professionals promoting a collaborative approach to home care in France. Our study shows (1) that coordinative artifacts (e.g. a liaison notebook) are central for sharing information and coordinating the work, (2) that focusing on patients’ quality of life leads care actors to address issues beyond the medical scope, and (3) that team members experience different rhythms of collaboration depending on the patient’s situation. We use the concept of knotworking proposed by Engeström [16] to better understand the challenges faced by people involved in this innovative way of organizing work, and suggest some guidelines when designing a system to support this type of work.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Aarhus R, Ballegaard SA, Hansen TR (2009) The eDiary: bridging home and hospital through healthcare technology. In: Wagner I et al (eds) ECSCW 2009. Springer, London, pp 63–83
Abou Amsha K, Lewkowicz M (2014) Observing the work practices of an inter-professional home care team: supporting a dynamic approach for quality home care delivery. COOP 2014-Proceedings of the 11th international conference on the design of cooperative systems, 27–30 May 2014, Nice (France). Springer International Publishing, 2014
Abowd GD, Hayes GR, Kientz JA, Mamykina L, Mynatt ED (2006) Challenges and opportunities for collaboration technologies for chronic care management. The Human-Computer Interaction Consortium (HCIC 2006)
Amir O, Grosz BJ, Gajos KZ, Swenson SM, Sanders LM (2015) From care plans to care coordination: opportunities for computer support of teamwork in complex healthcare. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. pp 1419–1428 ACM, New York, NY, USA
Andersen T, Bjørn P, Kensing F, Moll J (2011) Designing for collaborative interpretation in telemonitoring: re-introducing patients as diagnostic agents. Int J Med Inf 80(8):e112–e126
Bardram JE, Bossen C, Thomsen A (2005) Designing for transformations in collaboration: a study of the deployment of homecare technology. In: Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work. pp 294–303 ACM, New York
Bossen C, Christensen LR, Grönvall E, Vestergaard LS (2013) CareCoor: augmenting the coordination of cooperative home care work. Int J Med Inf 82(5):e189–e199
Bratteteig T, Wagner I (2013) Moving healthcare to the home: the work to make homecare work. In: Bertelsen OW et al (eds) ECSCW 2013: proceedings of the 13th European conference on computer supported cooperative work. Springer, London, pp 143–162, Paphos, Cyprus
Chevreul K, Durand-Zaleski I, Bahrami SB, Hernández-Quevedo C, Mladovsky P (2010) France: health system review. Health Syst Transit 12(6):1–291, xxi – xxii
Christensen LR, Grönvall E (2011) Challenges and opportunities for collaborative technologies for home care work. In: Bødker S et al (eds) ECSCW 2011: proceedings of the 12th European conference on computer supported cooperative work. Springer, London, pp 61–80, 24 – 28 September 2011, Aarhus Denmark
Consolvo S, Roessler P, Shelton BE, LaMarca A, Schilit B, Bly S (2004) Technology for care networks of elders. IEEE Pervasive Comput 3(2):22–29
Dalgaard LG, Grönvall E, Verdezoto N (2013) Accounting for medication particularities: designing for everyday medication management. In: Proceedings of the 7th International Conference on Pervasive Computing Technologies for Healthcare. pp. 137–144 ICST (Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering), ICST, Brussels
Demiris G (2009) Independence and shared decision making: the role of smart home technology in empowering older adults. In: Annual International Conference of the IEEE Engineering in Medicine and Biology Society, 2009. EMBC 2009. pp. 6432–6436
Dodier N, Baszanger I (1997) Totalisation et altérité dans l’enquête ethnographique. Rev Fr Sociol 38(1):37–66
Engeström Y (2000) Activity theory as a framework for analyzing and redesigning work. Ergonomics 43(7):960–974
Engeström Y, Engeström R, Vähääho T (1999) When the center does not hold: the importance of knotworking. In: Chaiklin S et al (eds) Activity theory and social practice. Aarhus University Press, Aarhus, pp 345–374
Engeström Y, Kaatrakoski H, Kaiponen P, Lahikainen J, Laitinen A, Myllys H, Rantavuori J, Sinikara K (2012) Knotworking in academic libraries: two case studies from the University of Helsinki
Granlien MS, Hertzum M (2009) Implementing new ways of working: interventions and their effect on the use of an electronic medication record. In: Proceedings of the ACM 2009 International Conference on Supporting Group Work. pp 321–330 ACM, New York
Hägglund M, Scandurra I, Moström D, Koch S (2007) Bridging the gap: a virtual health record for integrated home care. Int J Integr Care 7:2
Hillcoat-Nalletamby S, Ogg J, Renaut S, Bonvalet C (2010) Ageing populations and housing needs: comparing strategic policy discourses in France and England: ageing populations and housing needs: comparing strategic policy discourses in France and England. Soc Policy Adm 44(7):808–826
Lee ML, Dey AK (2011) Reflecting on pills and phone use: supporting awareness of functional abilities for older adults. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. pp 2095–2104 ACM, New York
Magniez C, Tonnellier F, Oswalt N, Lucas V, Tallet M-AC (2008) Quelles zones «fragiles» pour l’accès aux soins en Champagne-Ardenne? Rev DÉpidémiologie Santé Publique 56(6):S358
Mamykina L, Mynatt E, Davidson P, Greenblatt D (2008) MAHI: investigation of social scaffolding for reflective thinking in diabetes management. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. pp 477–486 ACM, New York
Nilsson M, Hertzum M (2005) Negotiated rhythms of mobile work: time, place, and work schedules. In: Proceedings of the 2005 International ACM SIGGROUP Conference on Supporting Group Work. pp 148–157 ACM, New York
Paganelli F, Giuli D (2007) A context-aware service platform to support continuous care networks for home-based assistance. In: Stephanidis C (ed) Universal access in human-computer interaction. Ambient interaction. Springer, Berlin, pp 168–177
Palen L, Aaløkke S (2006) Of pill boxes and piano benches: “home-made” methods for managing medication. In: Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work. pp. 79–88 ACM, New York
Petrakou A (2007) Exploring cooperation through a binder: a context for IT tools in elderly care at home. In: Bannon LJ (ed) ECSCW 2007. Springer, London, pp 271–290
Pinelle D, Gutwin C (2003) Designing for loose coupling in mobile groups. In: International Conference on Supporting Group Work. pp 75–84
Piras EM, Zanutto A (2010) Prescriptions X-rays and grocery lists. Designing a personal health record to support (the invisible work of) health information management in the household. Comput Support Coop Work CSCW 19(6):585–613
Randall D, Harper R, Rouncefield M (2007) Fieldwork for design: theory and practice. Springer, London
Verdezoto NX, Wolff Olsen J (2012) Personalized medication management: towards a design of individualized support for elderly citizens at home. In: Proceedings of the 2Nd ACM SIGHIT International Health Informatics Symposium. pp 813–818 ACM, New York
Villalba E, Peinado I, Arredondo MT (2009) Self care system to assess cardiovascular diseases at home. In: Stephanidis C (ed) Universal access in human-computer interaction. Intelligent and ubiquitous interaction environments. Springer, Berlin, pp 248–257
Williamson JR, McGee-Lennon M, Brewster S (2012) Designing multimodal reminders for the home: pairing content with presentation. In: Proceedings of the 14th ACM International Conference on Multimodal Interaction. pp 445–448 ACM, New York
Acknowledgments
This work is supported by a grant from the Regional Council of Champagne Ardenne (convention n° E201207353).
We would like to thank the members of “e-maison medicale” association for their incredible support and cooperation.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Abou Amsha, K., Lewkowicz, M. (2016). Shifting Patterns in Home Care Work: Supporting Collaboration Among Self-Employed Care Actors. In: De Angeli, A., Bannon, L., Marti, P., Bordin, S. (eds) COOP 2016: Proceedings of the 12th International Conference on the Design of Cooperative Systems, 23-27 May 2016, Trento, Italy. Springer, Cham. https://doi.org/10.1007/978-3-319-33464-6_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-33464-6_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-33463-9
Online ISBN: 978-3-319-33464-6
eBook Packages: Computer ScienceComputer Science (R0)