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Collaboration in-between: The Care Hotel and Designing for Flexible Use

Published: 28 February 2015 Publication History

Abstract

In this paper, we analyse the challenges of working between organizations and established information infrastructures. The Care Hotel is a municipal healthcare facility where persons, typically following a hospital stay, undergo rehabilitation to enable them to live independently at home. Admission, stay, and discharge from the Care Hotel entail numerous coordination activities with a variety of frequent and sporadic, heterogeneous, external collaborators, including general practitioners, relatives, and hospitals, some of which are already part of large information infrastructures, whereas others are too small or shifting to allow for stable arrangements. Hence, work at the Care Hotel may be characterized as "collaboration in-between". We propose a design solution for flexible use to further stimulate reflection on design implications, and how to meet the challenges of collaboration in-between. As large infrastructures continue to develop, we posit that many "in-between settings" will encounter similar challenges to collaboration. Healthcare providers in contexts of fragmented healthcare are also likely to face such challenges.

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    cover image ACM Conferences
    CSCW '15: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing
    February 2015
    1956 pages
    ISBN:9781450329224
    DOI:10.1145/2675133
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    Published: 28 February 2015

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    Author Tags

    1. collaboration in-between
    2. cross-organizational work
    3. flexible use
    4. older adults
    5. rehabilitation
    6. transitional care

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    View all
    • (2024)Collective Imaginaries for the Futures of Care WorkCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3681838(732-735)Online publication date: 11-Nov-2024
    • (2024)eHealth Data Security and Privacy: Perspectives from Diverse Stakeholders in MalawiProceedings of the ACM on Human-Computer Interaction10.1145/36373238:CSCW1(1-26)Online publication date: 26-Apr-2024
    • (2023)Emergent Collaborations Outside of Organizational Frameworks: Exploring Relevant ConceptsProceedings of the 11th International Conference on Communities and Technologies10.1145/3593743.3593778(163-173)Online publication date: 29-May-2023
    • (2023)Health Data Semantics: Exploring Requirements for Sustainable Health SystemsPervasive Computing Technologies for Healthcare10.1007/978-3-031-34586-9_24(361-375)Online publication date: 11-Jun-2023
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    • (2021)The Future of Care Work: Towards a Radical Politics of Care in CSCW Research and PracticeCompanion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing10.1145/3462204.3481734(338-342)Online publication date: 23-Oct-2021
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    • (2018)A Cyber-Physical System to Improve the Management of a Large Suite of Operating RoomsACM Transactions on Cyber-Physical Systems10.1145/31402342:4(1-24)Online publication date: 23-Jul-2018
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