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The Impact of Trust on E-Government Services Acceptance: A Study of Users' Perceptions by Applying UTAUT Model

Authors:

Mohammed Alshehri,

Thamer Alhussain,

Rayed AlghamdiAuthors Info & Claims

International Journal of Technology Diffusion, Volume 3, Issue 2

Pages 50 - 61

https://doi.org/10.4018/jtd.2012040105

Published: 01 April 2012 Publication History

Abstract

Many governments around the world aim seriously to make their services available online and deliver it to their citizens in professional and secure manner. E-government services aims to improve and facilitate the communication between government and citizens by increasing the usage of Information and Communications Technology ICT in government operations. It will provide all government services in electronic form to all citizens in a timely, easy, high quality and effective manner with great productivity and time savings. However, user acceptance is one of the essential keys for adoption and success of e-government application and services. Many studies emphasize that trust is one of the important factors in the adoption studies of e-government. This paper examines the effect of trust as independent variable of the unified theory of acceptance and use of technology UTAUT model on user's acceptance and use of e-government services in the Kingdom of Saudi Arabia KSA. Based on the amended UTAUT model we study the impact of trust on the adoption of e-government services form citizens' perception.

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Cited By

Adeel ASajid Mohy Ul din Ahmed KKhan SHanif HDaghriri Y(2023)Citizens' Intentions to Adopt Innovative E-Government ServicesInternational Journal of E-Entrepreneurship and Innovation10.4018/IJEEI.32778713:1(1-20)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.4018/IJEEI.327787
Wamba SBhattacharya MKamdjoug J(2019)Exploring the Determinants of ERP Adoption IntentionInternational Journal of Technology Diffusion10.4018/IJTD.201910010410:4(58-76)Online publication date: 1-Oct-2019
https://dl.acm.org/doi/10.4018/IJTD.2019100104
Mensah IMi J(2018)Determinants of Intention to Use Local E-Government Services in GhanaInternational Journal of Technology Diffusion10.4018/IJTD.20180401039:2(41-60)Online publication date: 1-Apr-2018
https://dl.acm.org/doi/10.4018/IJTD.2018040103
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The Impact of Trust on E-Government Services Acceptance: A Study of Users' Perceptions by Applying UTAUT Model
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cover image International Journal of Technology Diffusion

International Journal of Technology Diffusion Volume 3, Issue 2

April 2012

61 pages

ISSN:1947-9301

EISSN:1947-931X

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IGI Global

United States

Publication History

Published: 01 April 2012

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Cited By

Adeel ASajid Mohy Ul din Ahmed KKhan SHanif HDaghriri Y(2023)Citizens' Intentions to Adopt Innovative E-Government ServicesInternational Journal of E-Entrepreneurship and Innovation10.4018/IJEEI.32778713:1(1-20)Online publication date: 9-Aug-2023
https://dl.acm.org/doi/10.4018/IJEEI.327787
Wamba SBhattacharya MKamdjoug J(2019)Exploring the Determinants of ERP Adoption IntentionInternational Journal of Technology Diffusion10.4018/IJTD.201910010410:4(58-76)Online publication date: 1-Oct-2019
https://dl.acm.org/doi/10.4018/IJTD.2019100104
Mensah IMi J(2018)Determinants of Intention to Use Local E-Government Services in GhanaInternational Journal of Technology Diffusion10.4018/IJTD.20180401039:2(41-60)Online publication date: 1-Apr-2018
https://dl.acm.org/doi/10.4018/IJTD.2018040103
Alrashed MAlotaibi M(2017)The Role of Trust in the Acceptance of Government CloudInternational Journal of Technology Diffusion10.4018/IJTD.20170701018:3(1-19)Online publication date: 1-Jul-2017
https://dl.acm.org/doi/10.4018/IJTD.2017070101
(2017)An extended UTAUT model for understanding of the effect of trust on users' acceptance of cloud computingInternational Journal of Computer Applications in Technology10.1504/IJCAT.2017.08656256:1(65-76)Online publication date: 1-Jan-2017
https://dl.acm.org/doi/10.1504/IJCAT.2017.086562
Idemudia E(2016)The online target advertising design modelInternational Journal of Information Technology and Management10.1504/IJITM.2016.07737915:3(195-226)Online publication date: 1-Jan-2016
https://dl.acm.org/doi/10.1504/IJITM.2016.077379
Bhattacharya MWamba S(2015)A Conceptual Framework of RFID Adoption in Retail Using TOE FrameworkInternational Journal of Technology Diffusion10.4018/IJTD.20150101016:1(1-32)Online publication date: 1-Jan-2015
https://dl.acm.org/doi/10.4018/IJTD.2015010101
Fudge M(2014)Enhancing User Engagement with Elected OfficialsInternational Journal of Technology Diffusion10.4018/ijtd.20140701015:3(1-21)Online publication date: 1-Jul-2014
https://dl.acm.org/doi/10.4018/ijtd.2014070101
Idemudia E(2014)A Comprehensive Summary Review of Internet Advertising and Online Market Places that Provides Detailed Insights and Understanding On What Information Systems Discipline is AboutInternational Journal of Technology Diffusion10.4018/ijtd.20140101055:1(56-72)Online publication date: 1-Jan-2014
https://dl.acm.org/doi/10.4018/ijtd.2014010105

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