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research-article

Social Robots in Aged Care: Care Staff Experiences and Perspectives on Robot Benefits and Challenges

Authors:

Reeva Lederman,

Jenny WaycottAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue CSCW2

Article No.: 329, Pages 1 - 23

https://doi.org/10.1145/3555220

Published: 11 November 2022 Publication History

Abstract

Social robots have the potential to augment the care provided to older adults in residential aged care homes. However, social robots can only be valuable in aged care if care staff successfully incorporate them into their ongoing care practices beyond a limited research period. This study examines the benefits and challenges of using different types of social robots in real-world practices from care staff perspectives. We conducted semi-structured interviews with eleven staff members who have first-hand experience of employing robots in their work. Our findings highlight the entangled relationships among the actors in the older adult/carer/robot triad. We discuss the role of robots in supporting a mutually beneficial relationship between care staff and older adults, and how robopets and humanoid robots impact care staff in different ways. Finally, we offer recommendations for the future deployment of robots. We argue that sustainable deployment of robots in care practice might involve recognizing and promoting positive impacts for both human parties in the triad, and that the practice of using robots needs to align with the needs and interests of both caregivers and care recipients.

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Cited By

Miles AFields NBennett MXu LMagruder KStringfellow MSesay BHandique S(2024)Robotic Animal Use among Older Adults Enrolled in Palliative or Hospice Care: A Scoping Review and Framework for Future ResearchRobotics10.3390/robotics1306009213:6(92)Online publication date: 14-Jun-2024
https://doi.org/10.3390/robotics13060092
Soares LKettley S(2024)The Ripple Framework: Co-Producing Social, Cultural, and Economic Value in Care Through a Generative and Relational ApproachInternational Journal of Environmental Research and Public Health10.3390/ijerph2111152121:11(1521)Online publication date: 15-Nov-2024
https://doi.org/10.3390/ijerph21111521
Wong KHung LWong JPark JAlfares HZhao YMousavinejad ASoni AZhao H(2024)Adoption of Artificial Intelligence–Enabled Robots in Long-Term Care Homes by Health Care Providers: Scoping ReviewJMIR Aging10.2196/552577(e55257)Online publication date: 27-Aug-2024
https://doi.org/10.2196/55257
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Index Terms

Social Robots in Aged Care: Care Staff Experiences and Perspectives on Robot Benefits and Challenges
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue CSCW2

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November 2022

8205 pages

EISSN:2573-0142

DOI:10.1145/3571154

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Published: 11 November 2022

Published in PACMHCI Volume 6, Issue CSCW2

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Cited By

Miles AFields NBennett MXu LMagruder KStringfellow MSesay BHandique S(2024)Robotic Animal Use among Older Adults Enrolled in Palliative or Hospice Care: A Scoping Review and Framework for Future ResearchRobotics10.3390/robotics1306009213:6(92)Online publication date: 14-Jun-2024
https://doi.org/10.3390/robotics13060092
Soares LKettley S(2024)The Ripple Framework: Co-Producing Social, Cultural, and Economic Value in Care Through a Generative and Relational ApproachInternational Journal of Environmental Research and Public Health10.3390/ijerph2111152121:11(1521)Online publication date: 15-Nov-2024
https://doi.org/10.3390/ijerph21111521
Wong KHung LWong JPark JAlfares HZhao YMousavinejad ASoni AZhao H(2024)Adoption of Artificial Intelligence–Enabled Robots in Long-Term Care Homes by Health Care Providers: Scoping ReviewJMIR Aging10.2196/552577(e55257)Online publication date: 27-Aug-2024
https://doi.org/10.2196/55257
Kelly RXing YBaker SWaycott J(2024)"More Than Just Holding the iPad": Family Members' Perspectives on the Work of Video Calling in Aged CareProceedings of the ACM on Human-Computer Interaction10.1145/36870078:CSCW2(1-26)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3687007
Luo YLiu SWu DWang HPan Y(2024)"Please Be Nice": Robot Responses to User Bullying - Measuring Performance Across Aggression LevelsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642290(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642290
Wu YErdolu EWei JOh JCardoso Llach D(2024)Robot in the loop: a human-centered approach to contextualizing AI and robotics in constructionConstruction Robotics10.1007/s41693-024-00144-89:1Online publication date: 17-Dec-2024
https://doi.org/10.1007/s41693-024-00144-8
Wong JYoung EHung LMann JJackson L(2023)Beyond Plan-Do-Study-Act cycle – staff perceptions on facilitators and barriers to the implementation of telepresence robots in long-term careBMC Health Services Research10.1186/s12913-023-09741-923:1Online publication date: 19-Jul-2023
https://doi.org/10.1186/s12913-023-09741-9
Yamato NSumioka HIshiguro HShiomi MKohda Y(2023)Technology Acceptance Models from Different Viewpoints of Caregiver, Receiver, and Care Facility Administrator: Lessons from Long-Term Implementation Using Baby-Like Interactive Robot for Nursing Home Residents with DementiaJournal of Technology in Human Services10.1080/15228835.2023.229205841:4(296-321)Online publication date: 14-Dec-2023
https://doi.org/10.1080/15228835.2023.2292058
Ajaykumar GPineda KHuang C(2023)Older adults’ expectations, experiences, and preferences in programming physical robot assistanceInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2023.103127180:COnline publication date: 1-Dec-2023
https://dl.acm.org/doi/10.1016/j.ijhcs.2023.103127
Yuan SCoghlan SLederman RWaycott J(2023)Ethical Design of Social Robots in Aged Care: A Literature Review Using an Ethics of Care PerspectiveInternational Journal of Social Robotics10.1007/s12369-023-01053-615:9-10(1637-1654)Online publication date: 4-Oct-2023
https://doi.org/10.1007/s12369-023-01053-6

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