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research-article

Should Robots Blush?

Authors:

Patrick G. T. Healey,

Antonios KaniadakisAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 717, Pages 1 - 14

https://doi.org/10.1145/3411764.3445561

Published: 07 May 2021 Publication History

Abstract

Social interaction is the most complex challenge in daily life. Inevitably, social robots will encounter interactions that are outside their competence. This raises a basic design question: how can robots fail gracefully in social interaction? The characteristic human response to social failure is embarrassment. Usefully, embarrassment signals both recognition of a problem and typically enlists sympathy and assistance to resolve it. This could enhance robot acceptability and provides an opportunity for interactive learning. Using a speculative design approach we explore how, when and why robots might communicate embarrassment. A series of specially developed cultural probes, scenario development and low-fidelity prototyping exercises suggest that: embarrassment is relevant for managing a diverse range of social scenarios, impacts on both humanoid and non-humanoid robot design, and highlights the critical importance of understanding interactional context. We conclude that embarrassment is fundamental to competent social functioning and provides a potentially fertile area for interaction design.

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cover image ACM Conferences

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

10862 pages

ISBN:9781450380966

DOI:10.1145/3411764

General Chairs:
Yoshifumi Kitamura
Tohoku University, Japan
,
Aaron Quigley
University of New South Wales, Australia
,
Program Chairs:
Katherine Isbister
University of California Santa Cruz, USA
,
Takeo Igarashi
The University of Tokyo, Japan
,
Publications Chairs:
Pernille Bjørn
University of Copenhagen, Denmark
,
Steven Drucker
Microsoft Research, USA

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 May 2021

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Research-article
Research
Refereed limited

Funding Sources

EPSRC Centre for Doctoral Training in Media and Arts Technology

Conference

CHI '21

Sponsor:

SIGCHI

CHI '21: CHI Conference on Human Factors in Computing Systems

May 8 - 13, 2021

Yokohama, Japan

Acceptance Rates

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI 2025

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ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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Citations

Cited By

Hong JLanglotz TSutton JRegenbrecht H(2024)Visual Noise Cancellation: Exploring Visual Discomfort and Opportunities for Vision AugmentationsACM Transactions on Computer-Human Interaction10.1145/363469931:2(1-26)Online publication date: 29-Jan-2024
https://dl.acm.org/doi/10.1145/3634699
Ashwini BGhoshal ASuri VAchary KShukla J(2024)“It looks useful, works just fine, but will it replace me ?" Understanding Special Educators’ Perception of Social Robots for Autism Care in IndiaProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642836(1-23)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642836
Förster FRomeo MHolthaus PWood LDondrup CFischer JLiza FKaszuba SHough JNesset BHernández García DKontogiorgos DWilliams JÖzkan EBarnard PBerumen GPrice DCobb SWiltschko MTisserand LPorcheron MGiuliani MSkantze GHealey PPapaioannou IGkatzia DAlbert SHuang GMaraev VKapetanios E(2023)Working with troubles and failures in conversation between humans and robots: workshop reportFrontiers in Robotics and AI10.3389/frobt.2023.120230610Online publication date: 1-Dec-2023
https://doi.org/10.3389/frobt.2023.1202306
Jones NLoizides FJones K(2023)A Theoretical Framework for the Development of “Needy” Socially Assistive RobotsHuman-Computer Interaction – INTERACT 202310.1007/978-3-031-42293-5_42(396-401)Online publication date: 28-Aug-2023
https://dl.acm.org/doi/10.1007/978-3-031-42293-5_42
Daher KSaad DMugellini ELalanne DAbou Khaled O(2022)Empathic and Empathetic Systematic Review to Standardize the Development of Reliable and Sustainable Empathic SystemsSensors10.3390/s2208304622:8(3046)Online publication date: 15-Apr-2022
https://doi.org/10.3390/s22083046
Zhuang YTsuchiya KNakao THan JIsoga MShimizu SKunze K(2022)Emolleia – Wearable Kinetic Flower Display for Expressing EmotionsProceedings of the Sixteenth International Conference on Tangible, Embedded, and Embodied Interaction10.1145/3490149.3505581(1-6)Online publication date: 13-Feb-2022
https://dl.acm.org/doi/10.1145/3490149.3505581
Wang YHespanhol LTomitsch M(2021)How Can Autonomous Vehicles Convey Emotions to Pedestrians? A Review of Emotionally Expressive Non-Humanoid RobotsMultimodal Technologies and Interaction10.3390/mti51200845:12(84)Online publication date: 20-Dec-2021
https://doi.org/10.3390/mti5120084

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