More Web Proxy on the site http://driver.im/

article

Free access

Social and psychological factors influencing the design of office communications systems

Author:

Susan F. EhrlichAuthors Info & Claims

ACM SIGCHI Bulletin, Volume 17, Issue SI

Pages 323 - 329

https://doi.org/10.1145/30851.275651

Published: 01 May 1986 Publication History

Abstract

Office automation is used by groups of people with complex communication needs to help them reach business goals such as scheduling, tracking, reviewing, and delegating. Effective individual and group decisions are heavily dependent on communication protocols and social conventions. Because these conventions are so ingrained, they are sometimes not readily available to conscious inspection during the design of communication systems. Even more problematic, system designers may not have first hand knowledge of the conventions and protocol for the range of environments in which their systems will be used. Nevertheless, office systems must work in tandem with these conventions. Wang Laboratories has a continuing program of research directed at identifying the psychological and social factors that come into play during the adoption and use of computer communication systems and the implications of these factors for the design of those systems. Highlights of a three year program of research are presented covering implications for voice mail, electronic mail, and electronic calendars.

References

[1]

Aucella, A.F. & FEhrlich, S.F. "Voice Messaging: Enhancing the user interface design based on field performance", Prnc. CHI'86 Human Factors in Computing Systems (Boston, April 13-17, 1986), ACM, New York, pp. 156-161.

Digital Library

[2]

Bannon, L.J. "Computer Mediated Communication". In User Centered System Design: New Perspectives on Human-Computer Interaction (Ed.) D.A. Norman and S.W. Draper, Hillsdale, New Jersey: Earlbaum, 1985.

[3]

Ehrlich, S.F. & Akiba, E.A. "Successful implementation of voice store and forward technology: A Case Study", ACM SIGOA Bulletin, 1985 pp. 19-26.

Digital Library

[4]

Gould, J.D. and Boies, S.J. "Speech Filing - An office system for principals", IBM Systems Journal, 1984, 2_3, 65-81.

Digital Library

[5]

Hiltz S.R. and Turoff, M. The Network Nation: Human Communication via Computer. Reading, Mass.: Addison-Wesley, 1978.

Digital Library

[6]

Palme, J. "Survey of computer-based message systems", Proc. lteract'84 First IFIP Conference on 'Human-Computer Interaction' (London Sept. 4-7, 1984), Elsevier Science Publishers, Amsterdam, pp. 1.263-1.268.

[7]

Malone, T.W. "Designing organizational interfaces" Prnc. CHI'85 Human Factors in Computing Systems (San Francisco, April 14-16, 1985), ACM, New York, pp. 66-71.

Digital Library

[8]

Malone, T.W., Grant, K.R., Turbak, F.A. "The information lens: An intelligent system for information sharing in Organizations." Proc. CHI' 86 Human Factors in Computing Systems (Boston, April 13-17, 1986), ACM, New York, pp. 1-8.

Digital Library

[9]

Perlman, G. "Usenet: Doing research on the network". UNLX/World, December, 1985, pp. 75-81.

[10]

Reichwald, R. "Cooperation in the office - Office communication systems as a management tool", Proc. Second ACM-SIGOA Conference on Office Information Systems (Toronto, June 25-27, 1984), ACM, New York pp. 212-218.

Digital Library

[11]

Ehrlich, S.F., Barrows, P.Q., & Akiba, E.A. Human Factors of answering machines. Internal Wang research report, 1984.

[12]

Ehrlich, S.F., Cooper, D.J., & Akiba, E.A. Implementation of DVX at a cigarette manufacturer. Internal Wang research report, 1984.

[13]

Ehrlich, S.F., Barrows, p.Q., & Akiba, E.A. Implementation of DVX at an oil company. Internal Wang research report, 1984.

[14]

DiCecco, J., Akiba, E.A., & Munson, V.K. Study of Wang's Alliance Calendar. Internal Wang research report, 1984.

[15]

DiCecco, J. Study of Meeting Scheduling. Internal Wang research report, 1984.

[16]

Ehrlich, S.F. & DiCecco, J. Study of team use of electronic calendars. Internal Wang research report, 1984.

Cited By

Mattison R(1987)The organizational and informational context of large business system integration projectsACM SIGMOD Record10.1145/988598.98860016:2(20-36)Online publication date: 1-Sep-1987
https://dl.acm.org/doi/10.1145/988598.988600
Ancona MBeyeler MGross MGunther T(2021)MineTime Insight: Visualizing Meeting Habits to Promote Informed Scheduling DecisionsIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2019.294120827:3(1986-1999)Online publication date: 1-Mar-2021
https://doi.org/10.1109/TVCG.2019.2941208
Cranshaw JElwany ENewman TKocielnik RYu BSoni STeevan JMonroy-Hernández AMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)Calendar.helpProceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025780(2382-2393)Online publication date: 2-May-2017
https://dl.acm.org/doi/10.1145/3025453.3025780
Show More Cited By

Index Terms

Social and psychological factors influencing the design of office communications systems

Recommendations

Social and psychological factors influencing the design of office communications systems
CHI '87: Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface

Office automation is used by groups of people with complex communication needs to help them reach business goals such as scheduling, tracking, reviewing, and delegating. Effective individual and group decisions are heavily dependent on communication ...
Social and psychological factors influencing the design of office communications systems

Office automation is used by groups of people with complex communication needs to help them reach business goals such as scheduling, tracking, reviewing, and delegating. Effective individual and group decisions are heavily dependent on communication ...
Understanding trust influencing factors in social media communication

Trust in social media communication is investigated.Interpersonal communication, group communication and mass communication are compared.We recruit 115 WeChat users to conduct semi-structured interviews.Traffic light model and trust cognitive onion ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image ACM SIGCHI Bulletin

ACM SIGCHI Bulletin Volume 17, Issue SI

May 1987

319 pages

ISSN:0736-6906

DOI:10.1145/30851

Issue’s Table of Contents

CHI '87: Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
May 1987
344 pages
ISBN:0897912136
DOI:10.1145/29933
Editors:
John M. Carroll,
Peter P. Tanner

Copyright © 1986 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 May 1986

Published in SIGCHI Volume 17, Issue SI

Check for updates

Author Tags

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

33
Total Citations
View Citations
1,253
Total Downloads

Downloads (Last 12 months)150
Downloads (Last 6 weeks)10

Reflects downloads up to 24 Dec 2024

Other Metrics

View Author Metrics

Citations

Cited By

Mattison R(1987)The organizational and informational context of large business system integration projectsACM SIGMOD Record10.1145/988598.98860016:2(20-36)Online publication date: 1-Sep-1987
https://dl.acm.org/doi/10.1145/988598.988600
Ancona MBeyeler MGross MGunther T(2021)MineTime Insight: Visualizing Meeting Habits to Promote Informed Scheduling DecisionsIEEE Transactions on Visualization and Computer Graphics10.1109/TVCG.2019.294120827:3(1986-1999)Online publication date: 1-Mar-2021
https://doi.org/10.1109/TVCG.2019.2941208
Cranshaw JElwany ENewman TKocielnik RYu BSoni STeevan JMonroy-Hernández AMark GFussell SLampe Cschraefel mHourcade JAppert CWigdor D(2017)Calendar.helpProceedings of the 2017 CHI Conference on Human Factors in Computing Systems10.1145/3025453.3025780(2382-2393)Online publication date: 2-May-2017
https://dl.acm.org/doi/10.1145/3025453.3025780
Jackson M(2016)The Meaning of “Communication Technology”: The Technology-Context SchemeAnnals of the International Communication Association10.1080/23808985.1996.1167893219:1(229-267)Online publication date: 18-May-2016
https://doi.org/10.1080/23808985.1996.11678932
Thayer ASirjani BLee CBruckman ACounts SLampe CTerveen L(2013)Recalibrating the ratioProceedings of the 2013 conference on Computer supported cooperative work10.1145/2441776.2441801(203-214)Online publication date: 23-Feb-2013
https://dl.acm.org/doi/10.1145/2441776.2441801
Egger EWagner I(2013)Negotiating temporal ordersComputer Supported Cooperative Work (CSCW)10.1007/BF007543301:4(255-275)Online publication date: 23-Aug-2013
https://doi.org/10.1007/BF00754330
Carr CSchrock DDauterman P(2012)Speech Acts Within Facebook Status MessagesJournal of Language and Social Psychology10.1177/0261927X1243853531:2(176-196)Online publication date: 7-Mar-2012
https://doi.org/10.1177/0261927X12438535
Thayer ABietz MDerthick KLee CPoltrock SSimone CGrudin JMark GRiedl J(2012)I love you, let's share calendarsProceedings of the ACM 2012 conference on Computer Supported Cooperative Work10.1145/2145204.2145317(749-758)Online publication date: 11-Feb-2012
https://dl.acm.org/doi/10.1145/2145204.2145317
Geyer WDugan CBrownholtz BMasli MDaly EMillen DTan DFitzpatrick GGutwin CBegole BKellogg W(2011)An open, social microcalender for the enterpriseProceedings of the SIGCHI Conference on Human Factors in Computing Systems10.1145/1978942.1978977(247-256)Online publication date: 7-May-2011
https://dl.acm.org/doi/10.1145/1978942.1978977
Erickson TDanis CKellogg WHelander MBegole BMcDonald D(2008)AssistanceProceedings of the 2008 ACM conference on Computer supported cooperative work10.1145/1460563.1460658(609-618)Online publication date: 8-Nov-2008
https://dl.acm.org/doi/10.1145/1460563.1460658
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

Media

Figures

Other

Tables

View Issue’s Table of Contents