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Cooperation in the office-office communication systems as a management tool

Published: 01 January 1984 Publication History

Abstract

Traditional methods for the analysis of office work have focussed on the quantitative rather than on the qualitative and social aspects, while neglecting cooperation and the social context of managerial work. Based on an empirical study, a framework for office work analysis is presented. It shows the kind of support required for different components of managerial work and the dependence of management on contributions of secretaries. Finally, possibilities for increasing the effectiveness of managerial work through new technology are presented.

References

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Churchman, C.W. (1973), Die Konstruktion von Erkenntnissystemen, Grundlagen für die System-und Organisationstheorie, Frankfurt/New York 1973
[2]
Dunlop, R.A. (1971), Some Empirical Observations on the Man-Machine-Interface Question, in: Kriebel/van Horn/Heames (eds.), Management Information Systems: Progress and Perspectives, Pittsburgh 1971, pp. 219
[3]
Johansen, R., Vallée, J., Spangler, K. (1978), Electronic Meetings: Utopian Dreams and Complex Realities, Menlo Park, Calif. 1978
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Lucas, H.C. jr. (1975), Why Information Systems Fail, New York/London 1975
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Mason, R.O., Mitroff, I. I. (1973), A Program for Research on Management Information Systems, in: Management Science 1973, pp. 475
[6]
Mintzberg, H. (1973), The Nature of Managerial Work, New York, etc. 1973
[7]
Mintzberg, H. (1975), The Manager's Job: Folklore and Fact, Harvard Business Review, July-August, 1975.
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Mintzberg, H. (1976), Planning on the Left Side and Managing on the Right, in: Harvard Business Review, July/August 1976, pp. 49
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Pye, R., Young, I. (1980), Do Current Electronic Office System Designers Meet User Need? Paper presented at Stanford University "International Symposium on Office Automation", March 1980
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Reichwald, R., Manz, U., Odemer, W., Sorg, S. (1981), Der Computer-Service für Sekretariat und Management - Die Akzeptanz eines Bürosystems für Textbearbeitung, Kommunikation und Informationsverwaltung, unpublished internal research report, Siemens AG, München 1981
[11]
Sorg, S. (1981), Computer-unterstützte Bürokommunikation - Chancen für eine neue Management-Technologie?, in: Reichwald, R. (eds.), Akzeptanzprobleme bei der Einführung neuer Buuml;rotechnologien, forthcoming
[12]
Wimmer, K. (1983), Erfahrungen mit einem Burosystem, in Informatik Spektrum, Vol. 6, No. 4, November 1983

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cover image ACM Conferences
COCS '84: Proceedings of the second ACM-SIGOA conference on Office information systems
January 1984
228 pages
ISBN:0897911407
DOI:10.1145/800023
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 January 1984

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