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Analysing Volunteer Engagement in Humanitarian Mapping: Building Contributor Communities at Large Scale

Authors:

Giovanni Quattrone,

Licia CapraAuthors Info & Claims

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

Pages 108 - 118

https://doi.org/10.1145/2818048.2819939

Published: 27 February 2016 Publication History

Abstract

Organisers of large-scale crowdsourcing initiatives need to consider how to produce outcomes with their projects, but also how to build volunteer capacity. The initial project experience of contributors plays an important role in this, particularly when the contribution process requires some degree of expertise. We propose three analytical dimensions to assess first-time contributor engagement based on readily available public data: cohort analysis, task analysis, and observation of contributor performance. We apply these to a large-scale study of remote mapping activities coordinated by the Humanitarian OpenStreetMap Team, a global volunteer effort with thousands of contributors. Our study shows that different coordination practices can have a marked impact on contributor retention, and that complex task designs can be a deterrent for certain contributor groups. We close by providing recommendations about how to build and sustain volunteer capacity in these and comparable crowdsourcing systems.

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Cited By

Yin YGuo LThebault-Spieker J(2024)Productivity or Equity? Tradeoffs in Volunteer Microtasking in Humanitarian OpenStreetMapProceedings of the ACM on Human-Computer Interaction10.1145/36373908:CSCW1(1-34)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637390
Abe YTsujiguchi HSakamoto DOno T(2024)Temaneki: Map-Based Collaboration Tool for Consensus-Building in Student-Run Festival Management TeamsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651013(1-8)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651013
Zhang BAnderson JSarkar DSoden R(2024)A Quantitative Approach to Identifying Emergent Editor Roles in Open Street MapProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641963(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641963
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Analysing Volunteer Engagement in Humanitarian Mapping: Building Contributor Communities at Large Scale
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Published In

cover image ACM Conferences

CSCW '16: Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing

February 2016

1866 pages

ISBN:9781450335928

DOI:10.1145/2818048

General Chairs:
Darren Gergle
Northwestern University
,
Meredith Ringel Morris
Microsoft Research
,
Program Chairs:
Pernille Bjørn
University of Copenhagen
,
Joseph Konstan
University of Minnesota

Copyright © 2016 ACM.

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Published: 27 February 2016

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EPSRC
Intel Collaborative Research Institute: Cities

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CSCW '16

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SIGCHI

CSCW '16: Computer Supported Cooperative Work and Social Computing

February 27 - March 2, 2016

California, San Francisco, USA

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CSCW '16 Paper Acceptance Rate 142 of 571 submissions, 25%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

Yin YGuo LThebault-Spieker J(2024)Productivity or Equity? Tradeoffs in Volunteer Microtasking in Humanitarian OpenStreetMapProceedings of the ACM on Human-Computer Interaction10.1145/36373908:CSCW1(1-34)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637390
Abe YTsujiguchi HSakamoto DOno T(2024)Temaneki: Map-Based Collaboration Tool for Consensus-Building in Student-Run Festival Management TeamsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651013(1-8)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651013
Zhang BAnderson JSarkar DSoden R(2024)A Quantitative Approach to Identifying Emergent Editor Roles in Open Street MapProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641963(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3641963
Warncke-Wang MHo RMiller MJohnson I(2023)Increasing Participation in Peer Production Communities with the Newcomer HomepageProceedings of the ACM on Human-Computer Interaction10.1145/36100717:CSCW2(1-26)Online publication date: 4-Oct-2023
https://dl.acm.org/doi/10.1145/3610071
Li HWang JZollner JMai GLao NWerner MRenz MNascimento M(2023)Rethink Geographical Generalizability with Unsupervised Self-Attention Model Ensemble: A Case Study of OpenStreetMap Missing Building Detection in AfricaProceedings of the 31st ACM International Conference on Advances in Geographic Information Systems10.1145/3589132.3625598(1-9)Online publication date: 13-Nov-2023
https://dl.acm.org/doi/10.1145/3589132.3625598
Urrea GYoo E(2023)The role of volunteer experience on performance on online volunteering platformsProduction and Operations Management10.1111/poms.1387932:2(416-433)Online publication date: 1-Feb-2023
https://doi.org/10.1111/poms.13879
Purwanto AZuiderwijk AJanssen M(2022)Citizen Engagement With Open Government DataResearch Anthology on Citizen Engagement and Activism for Social Change10.4018/978-1-6684-3706-3.ch081(1539-1566)Online publication date: 2022
https://doi.org/10.4018/978-1-6684-3706-3.ch081
Mahmud ZChauhan ASarkar DSoden R(2022)Revisiting Engagement in Humanitarian Mapping: An Updated Analysis of Contributor Retention in OpenStreetMapExtended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491101.3519728(1-6)Online publication date: 27-Apr-2022
https://dl.acm.org/doi/10.1145/3491101.3519728
Li HHerfort BLautenbach SChen JZipf A(2022)Improving OpenStreetMap missing building detection using few‐shot transfer learning in sub‐Saharan AfricaTransactions in GIS10.1111/tgis.1294126:8(3125-3146)Online publication date: 4-May-2022
https://doi.org/10.1111/tgis.12941
Boldi ARapp ATirassa M(2022)Playing during a crisis: The impact of commercial video games on the reconfiguration of people’s life during the COVID-19 pandemicHuman–Computer Interaction10.1080/07370024.2022.205072539:5-6(338-379)Online publication date: 30-Mar-2022
https://doi.org/10.1080/07370024.2022.2050725
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