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Identifying hedonic factors in long-term user experience

Published: 22 June 2011 Publication History

Abstract

User experience (UX) arises from the user's interaction with a product and its pragmatic and hedonic (pleasure) qualities. Until recently, UX evaluation has focused mainly on examining short-term experiences. However, as the user-product relationship evolves over time, the hedonic aspects of UX eventually seem to gain more weight over the pragmatic aspects. To this end, we have developed a UX Curve method for evaluating long-term user experience, particularly the hedonic quality. In this paper, we present a study in which the UX Curve was used to retrospectively evaluate the UX of Facebook and mobile phones. The results show that compared to a questionnaire, the UX Curve method is more effective for identifying the hedonic aspects of UX. This method can be used by practitioners and researchers who want to understand evolving UX and to design better products. This straightforward method is especially suited for industrial contexts where resources are limited.

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    cover image ACM Other conferences
    DPPI '11: Proceedings of the 2011 Conference on Designing Pleasurable Products and Interfaces
    June 2011
    492 pages
    ISBN:9781450312806
    DOI:10.1145/2347504
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 22 June 2011

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    Author Tags

    1. Facebook
    2. delight
    3. long-term user experience
    4. mobile phone
    5. user experience

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    • (2024)Anthropomorphic User Interfaces: Past, Present and Future of Anthropomorphic Aspects for Sustainable Digital Interface DesignProceedings of the European Conference on Cognitive Ergonomics 202410.1145/3673805.3673831(1-7)Online publication date: 8-Oct-2024
    • (2023)Exploring the Long-Term User Experience of an Interactive Loading Screen Using UX Curve and QUISInternational Journal of Human–Computer Interaction10.1080/10447318.2023.221250940:16(4380-4391)Online publication date: 18-May-2023
    • (2023)Tangible data visualization of physical activity for children and adolescentsInternational Journal of Child-Computer Interaction10.1016/j.ijcci.2023.10056535:COnline publication date: 1-Mar-2023
    • (2023)Towards effective communication with users in the design process: an experimental study on the validity differences of different representation forms in delivering conceptual design informationInternational Journal on Interactive Design and Manufacturing (IJIDeM)10.1007/s12008-023-01231-w17:4(1665-1676)Online publication date: 15-Feb-2023
    • (2022)User Experience of Wearable Technologies: A Comparative Analysis of Textile-Based and Accessory-Based Wearable ProductsApplied Sciences10.3390/app12211115412:21(11154)Online publication date: 3-Nov-2022
    • (2022)A Systematic Review of User Studies as a Basis for the Design of Systems for Automatic Sign Language ProcessingACM Transactions on Accessible Computing10.1145/356339515:4(1-33)Online publication date: 11-Nov-2022
    • (2022)Longitudinal user experience studies in the IoT domainProceedings of the 21st Brazilian Symposium on Human Factors in Computing Systems10.1145/3554364.3559135(1-13)Online publication date: 17-Oct-2022
    • (2022)Investigating the Influence of Different Factors on the UX Evaluation of a Mobile ApplicationInternational Journal of Human–Computer Interaction10.1080/10447318.2022.210865839:20(3948-3968)Online publication date: 16-Aug-2022
    • (2022)A Longitudinal Study of Children’s Perceived Usability: Methodology and MeasurementsInternational Journal of Human–Computer Interaction10.1080/10447318.2022.210006539:18(3604-3619)Online publication date: 31-Jul-2022
    • (2022)The peak–end rule in evaluating product user experience: The chronological evaluation of past impressive episodes on overall satisfactionHuman Factors and Ergonomics in Manufacturing & Service Industries10.1002/hfm.2095132:3(256-267)Online publication date: 10-Mar-2022
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