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User experience evaluation methods: current state and development needs

Authors:

Arnold P. O. S. Vermeeren,

Effie Lai-Chong Law,

Marianna Obrist,

Jettie Hoonhout,

Kaisa Väänänen-Vainio-MattilaAuthors Info & Claims

NordiCHI '10: Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries

Pages 521 - 530

https://doi.org/10.1145/1868914.1868973

Published: 16 October 2010 Publication History

Abstract

The recent shift of emphasis to user experience (UX) has rendered it a central focus of product design and evaluation. A multitude of methods for UX design and evaluation exist, but a clear overview of the current state of the available UX evaluation methods is missing. This is partly due to a lack of agreement on the essential characteristics of UX. In this paper, we present the results of our multi-year effort of collecting UX evaluation methods from academia and industry with different approaches such as literature review, workshops, Special Interest Groups sessions and an online survey. We have collected 96 methods and analyzed them, among other criteria, based on the product development phase and the studied period of experience. Our analysis reveals development needs for UX evaluation methods, such as early-stage methods, methods for social and collaborative UX evaluation, establishing practicability and scientific quality, and a deeper understanding of UX.

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Cited By

Ghosh SDubey S(2024)The Field of Usability and User Experience (UX) DesignNavigating Usability and User Experience in a Multi-Platform World10.4018/979-8-3693-2337-3.ch005(117-154)Online publication date: 15-Nov-2024
https://doi.org/10.4018/979-8-3693-2337-3.ch005
Lebzar BAit el Bour D(2024)The impact of humanizing digital interfaces on UX. A study of human-Chatbot interactionQuestion(s) de management10.3917/qdm.229.0143n° 49:2(143-160)Online publication date: 3-Jul-2024
https://doi.org/10.3917/qdm.229.0143
Marin-Alvarez ECarcelen-Garcia SGalmes-Cerezo M(2024)A Holistic and Multidimensional Methodology Proposal for a Persona with Total Visual Impairment Archetype on the WebSocieties10.3390/soc1407010214:7(102)Online publication date: 27-Jun-2024
https://doi.org/10.3390/soc14070102
Show More Cited By

Index Terms

User experience evaluation methods: current state and development needs
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods

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Published In

cover image ACM Other conferences

NordiCHI '10: Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries

October 2010

889 pages

ISBN:9781605589343

DOI:10.1145/1868914

General Chairs:
Ebba Þóra Hvannberg
University of Iceland, Iceland
,
Marta Kristín Lárusdóttir
Reykjavik University, Iceland
,
Program Chairs:
Ann Blandford
University College London
,
Jan Gulliksen
Royal Institute of Technology, Sweden

Copyright © 2010 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Reykjavik University
University of Iceland

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 16 October 2010

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NordiCHI '10

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NordiCHI '10: 6th Nordic Conference on Human-Computer Interaction

October 16 - 20, 2010

Reykjavik, Iceland

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Overall Acceptance Rate 379 of 1,572 submissions, 24%

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Cited By

Ghosh SDubey S(2024)The Field of Usability and User Experience (UX) DesignNavigating Usability and User Experience in a Multi-Platform World10.4018/979-8-3693-2337-3.ch005(117-154)Online publication date: 15-Nov-2024
https://doi.org/10.4018/979-8-3693-2337-3.ch005
Lebzar BAit el Bour D(2024)The impact of humanizing digital interfaces on UX. A study of human-Chatbot interactionQuestion(s) de management10.3917/qdm.229.0143n° 49:2(143-160)Online publication date: 3-Jul-2024
https://doi.org/10.3917/qdm.229.0143
Marin-Alvarez ECarcelen-Garcia SGalmes-Cerezo M(2024)A Holistic and Multidimensional Methodology Proposal for a Persona with Total Visual Impairment Archetype on the WebSocieties10.3390/soc1407010214:7(102)Online publication date: 27-Jun-2024
https://doi.org/10.3390/soc14070102
Hsueh NLin HLai L(2024)Applying Large Language Model to User Experience TestingElectronics10.3390/electronics1323463313:23(4633)Online publication date: 24-Nov-2024
https://doi.org/10.3390/electronics13234633
Rojas LQuiñones DCubillos C(2024)FRAMUX-EV: A Framework for Evaluating User Experience in Agile Software DevelopmentApplied Sciences10.3390/app1419899114:19(8991)Online publication date: 6-Oct-2024
https://doi.org/10.3390/app14198991
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Tinterri APelizzari Fdi Padova MPalladino FVignoli GDipace A(2024)Automating board-game based learning. A comprehensive study to assess reliability and accuracy of AI in game evaluationIntelligenza Artificiale10.3233/IA-240030(1-17)Online publication date: 2-Jul-2024
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Miyairi T(2024)Design of sensory experiences using sound symbolism: A study on rotary switch operationAcoustical Science and Technology10.1250/ast.e24.3145:5(245-251)Online publication date: 1-Sep-2024
https://doi.org/10.1250/ast.e24.31
Tunsisa BDemissie D(2024)Assessing the Students’ Usability of e‐Learning Management System: Case in Hawassa University, EthiopiaInternational Journal of Computer Games Technology10.1155/2024/23782362024:1Online publication date: 21-Sep-2024
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Chivukula SGray CLi ZPivonka AChen J(2024)Surveying a Landscape of Ethics-Focused Design MethodsACM Journal on Responsible Computing10.1145/36789881:3(1-32)Online publication date: 17-Jul-2024
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