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A typology of complaints about eBay sellers

Published: 01 April 2008 Publication History

Abstract

More could be done to reduce rising online fraud rates.

References

[1]
Cox, B. And the online fraud goes on. Internet.com, (Feb. 14, 2003); www.ecommerce-guide.com/news/news/article.php/11825_ 1584531_2.
[2]
eBay. eBay Outlines Global Business Strategy at 2005 Analyst Conference. eBay press release (Feb. 10, 2005); investor.ebay.com/ReleaseDetail.cfm?ReleaseID=155513.
[3]
Gray, T. Online shopping boomed this holiday season. Internetnews.com, (Jan. 3, 2005); www.internetnews.com/ec-news/article.php/ 3453931.
[4]
Gregg, D.G. and Scott, J. The role of reputation systems in reducing online auction fraud. International Journal of Electronic Commerce 10, 3 (2006), 97--122.
[5]
IC3 2004 Internet Fraud Crime Report, Jan. 1, 2006-Dec. 31, 2006. National White Collar Crime Center and the Federal Bureau of Investigation (2007); www.ic3.gov/media/annualreport/2006_IC3Report.pdf.
[6]
IFCC, Internet Auction Fraud. National White Collar Crime Center and the Federal Bureau of Investigation (2001); www1.ifccfbi.gov/strategy/AuctionFraudReport.pdf.
[7]
Konrad, R. EBay losing allure to some entrepreneurs. USA Today Online (June 27, 2005); www.usatoday.com/tech/news/2005-06-27-ebayallure_x.htm.
[8]
Resnick, P. and Zeckhauser, R. Trust among strangers in internet transactions: empirical analysis of eBay's reputation system. The Economics of the Internet and E-Commerce, M.R. Baye, Ed. Advances in Applied Microeconomics, Vol. 11. JAI Press, Amsterdam, 2002.
[9]
Resnick, P., Zeckhauser, R., Friedman, E., and Kuwabara, K. Reputation systems. Commun. ACM 43, 12 (Dec. 2000), 45--48.
[10]
U.S. Census Bureau. Quarterly Retail E-Commerce Sales 4th Quarter 2006; www.census.gov/mrts/www/data/html/06Q4.html.

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Published In

cover image Communications of the ACM
Communications of the ACM  Volume 51, Issue 4
The psychology of security: why do good users make bad decisions?
April 2008
94 pages
ISSN:0001-0782
EISSN:1557-7317
DOI:10.1145/1330311
Issue’s Table of Contents
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 2008
Published in CACM Volume 51, Issue 4

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Cited By

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  • (2024)EXPRESS: Transaction Cost Economics in the Digital Economy: A Research AgendaStrategic Organization10.1177/14761270241228674Online publication date: 18-Jan-2024
  • (2024)Identifying Washtrading Cases in NFT Sales NetworksIEEE Transactions on Computational Social Systems10.1109/TCSS.2023.331955411:2(1696-1707)Online publication date: Apr-2024
  • (2022)Reviewing Estimates of Cybercrime Victimisation and Cyber Risk Likelihood2022 IEEE European Symposium on Security and Privacy Workshops (EuroS&PW)10.1109/EuroSPW55150.2022.00021(150-162)Online publication date: Jun-2022
  • (2022)Toward an Information Systems OntologyThe Transdisciplinary Reach of Design Science Research10.1007/978-3-031-06516-3_5(55-67)Online publication date: 1-Jun-2022
  • (2021)Complaints in Passive-Aggressive Text Messaging—From Pragmatic ApproachModern Linguistics10.12677/ML.2021.9207309:02(530-537)Online publication date: 2021
  • (2021)Detecting multiple seller collusive shill biddingElectronic Commerce Research and Applications10.1016/j.elerap.2021.10106648:COnline publication date: 1-Jul-2021
  • (2021)Online marketplace sellers’ influence on rating scores and comment orientationElectronic Commerce Research10.1007/s10660-021-09511-x23:2(1241-1270)Online publication date: 5-Oct-2021
  • (2020)Se jouer des cadres de l’expérience : arnaques et prises de tête dans un jeu vidéoPlaying with frameworks of experience. Scams and quarrels in video gamesCommuniquer. Revue de communication sociale et publique10.4000/communiquer.6317(141-163)Online publication date: 22-May-2020
  • (2020)Orienting the Development of Crime Analysis Processes in Police Organisations Covering the Digital Transformations of Fraud MechanismsEuropean Journal on Criminal Policy and Research10.1007/s10610-020-09438-3Online publication date: 29-Feb-2020
  • (2019)Leveraging Product Characteristics for Online Collusive Detection in Big Data TransactionsIEEE Access10.1109/ACCESS.2019.28919077(40154-40164)Online publication date: 2019
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