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The Role of Reputation Systems in Reducing On-Line Auction Fraud

Authors:

Judy E. ScottAuthors Info & Claims

International Journal of Electronic Commerce, Volume 10, Issue 3

Pages 95 - 120

https://doi.org/10.2753/JEC1086-4415100304

Published: 01 April 2006 Publication History

Abstract

On-line auction fraud is the most frequently reported Internet crime. This research investigates whether on-line reputation systems are a useful mechanism for potential buyers to avoid fraudulent auctions. Content analysis of complaints posted in an on-line auction reputation system is used to improve understanding of on-line auction fraud and the role of reputation systems in documenting, predicting, and reducing fraud. The results show (1) that the number of fraud allegations found in an on-line reputation system significantly exceeds the number of fraud allegations made through official channels, (2) that recent negative feedback posted in an on-line reputation system is useful in predicting future on-line auction fraud, and (3) that experienced on-line auction buyers are in a better position to use reputation system data to avoid potentially fraudulent auctions.

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Cited By

Bolton GFerecatu AKusterer D(2024)Rate This TransactionManagement Science10.1287/mnsc.2023.469470:1(567-588)Online publication date: 1-Jan-2024
https://dl.acm.org/doi/10.1287/mnsc.2023.4694
Huang ELin SHsieh I(2021)Online marketplace sellers’ influence on rating scores and comment orientationElectronic Commerce Research10.1007/s10660-021-09511-x23:2(1241-1270)Online publication date: 5-Oct-2021
https://dl.acm.org/doi/10.1007/s10660-021-09511-x
Attakora‐Amaniampong EMiller AAziabah S(2021)Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in GhanaThe Electronic Journal of Information Systems in Developing Countries10.1002/isd2.1216287:3Online publication date: 7-May-2021
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The Role of Reputation Systems in Reducing On-Line Auction Fraud
1. Applied computing
  1. Electronic commerce
  2. Enterprise computing

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cover image International Journal of Electronic Commerce

International Journal of Electronic Commerce Volume 10, Issue 3

Number 3/Spring 2006

136 pages

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M. E. Sharpe, Inc.

United States

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Published: 01 April 2006

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Bolton GFerecatu AKusterer D(2024)Rate This TransactionManagement Science10.1287/mnsc.2023.469470:1(567-588)Online publication date: 1-Jan-2024
https://dl.acm.org/doi/10.1287/mnsc.2023.4694
Huang ELin SHsieh I(2021)Online marketplace sellers’ influence on rating scores and comment orientationElectronic Commerce Research10.1007/s10660-021-09511-x23:2(1241-1270)Online publication date: 5-Oct-2021
https://dl.acm.org/doi/10.1007/s10660-021-09511-x
Attakora‐Amaniampong EMiller AAziabah S(2021)Determinants of investor satisfaction with e‐commerce platforms and traded products in student housing development in GhanaThe Electronic Journal of Information Systems in Developing Countries10.1002/isd2.1216287:3Online publication date: 7-May-2021
Basili MRossi M(2020)Platform-mediated reputation systems in the sharing economy and incentives to provide service qualityElectronic Commerce Research and Applications10.1016/j.elerap.2019.10083539:COnline publication date: 1-Jan-2020
https://dl.acm.org/doi/10.1016/j.elerap.2019.100835
Bolton GKusterer DMans J(2019)Inflated ReputationsManagement Science10.1287/mnsc.2018.319165:11(5371-5391)Online publication date: 1-Nov-2019
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Zhang BZhang QHuang ZLi MLi L(2018)A multi-criteria detection scheme of collusive fraud organization for reputation aggregation in social networksFuture Generation Computer Systems10.1016/j.future.2017.09.02779:P3(797-814)Online publication date: 1-Feb-2018
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Alsenan SMirza AAnderst-Kotsis G(2016)E-commerce alarming security symptoms review and discussion of attacks indicators in e-commerceProceedings of the 18th International Conference on Information Integration and Web-based Applications and Services10.1145/3011141.3011206(313-317)Online publication date: 28-Nov-2016
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Almendra V(2013)Finding the needleExpert Systems with Applications: An International Journal10.1016/j.eswa.2013.02.02740:12(4805-4811)Online publication date: 1-Sep-2013
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Zhang LYang JTseng BMille AGandon FMisselis JRabinovich MStaab S(2012)Online modeling of proactive moderation system for auction fraud detectionProceedings of the 21st international conference on World Wide Web10.1145/2187836.2187927(669-678)Online publication date: 16-Apr-2012
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