WO2019019767A1

WO2019019767A1 - Client identity information processing method and apparatus, storage medium and computer device

Info

Publication number: WO2019019767A1
Application number: PCT/CN2018/086141
Authority: WO
Inventors: 王恩贵; 项同德; 杨辛未; 张旭
Original assignee: 平安科技（深圳）有限公司
Priority date: 2017-07-25
Filing date: 2018-05-09
Publication date: 2019-01-31
Also published as: CN107798046A; CN107798046B

Abstract

A client identity information processing method, comprising: screening out, from a client information database, client information records comprising identity card information; according to the identity card information, performing accurate classification on the screened out client information records, so as to obtain a first sub-set of client information records corresponding to each piece of identity card information; generating a complete client number corresponding to the first sub-set of client information records; performing fuzzy classification on the client information records left after screening in the client information database, so as to obtain a second sub-set of client information records, wherein at least a pre-set number of fields are the same between any two client information records in the second sub-set of client information records; and generating client numbers to be complemented corresponding to the second sub-set of client information records.

Description

Customer identity information processing method, device, storage medium and computer device

Cross-reference to related applications

This application claims the priority of the Chinese Patent Application entitled "Customer Identity Information Processing Method, Apparatus, Storage Medium and Computer Equipment", filed on July 25, 2017, with the application number of 2017106138409, the entire contents of which are The citations are incorporated herein by reference.

Technical field

The present application relates to the field of computer technology, and in particular, to a method, an apparatus, a storage medium, and a computer device for processing customer identity information.

Background technique

At present, with the expansion of the company's business and the increase in the number of customers, for each business that can be handled through multiple channels, the customer will generate a customer information record according to the data retained by the customer when the customer handles the business. There are cases where the same customer stores multiple customer information records.

However, the inventor realized that the traditional method of processing customer information would assign a customer number to each customer information record, so that the same customer may have multiple customer numbers, which caused great inconvenience to subsequent business processing, resulting in business processing. low efficiency.

Summary of the invention

According to various embodiments disclosed herein, a method, apparatus, storage medium, and computer device for processing customer identity information are provided.

A method for processing customer identity information, including:

Filter customer information records including ID information from the customer information database;

According to the identity card information, the selected customer information records are accurately classified, and a first customer information record subset corresponding to each ID card information is obtained;

Generating a complete customer number corresponding to each of the first customer information record subsets; the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character;

Performing fuzzy classification on the customer information records remaining in the customer information database to obtain a second customer information record subset; at least a preset number of fields between the two customer information records in the second customer information record subset The same; and

Generating a to-be-completed customer number corresponding to each of the second customer information record subsets; the character at the location of the customer information integrity indicator in the to-be-completed customer number is a to-be-completed identification character.

A customer identity information processing device, comprising:

a screening module for filtering customer information records including identity card information from a customer information database;

An accurate classification module, configured to accurately classify the selected customer information records according to the identity card information, and obtain a first customer information record subset corresponding to each ID card information;

a first generation module, configured to generate a complete customer number corresponding to each of the first customer information record subsets; wherein the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character;

a fuzzy classification module, configured to perform fuzzy classification on the remaining customer information records in the customer information database to obtain a second customer information record subset; and at least two customer information records in the second customer information record subset There are a preset number of fields the same; and

a second generating module, configured to generate a to-be-completed customer number corresponding to each of the second customer information record subsets; and the character at the location where the customer information integrity indicator is located in the to-be-completed customer number is a to-be-completed identifier character.

One or more non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the following steps:

A computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executable by the processor to cause the one or more processors to execute The following steps:

Details of one or more embodiments of the present application are set forth in the accompanying drawings and description below. Other features, objects, and advantages of the invention will be apparent from the description and appended claims.

DRAWINGS

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings to be used in the embodiments will be briefly described below. Obviously, the drawings in the following description are only some embodiments of the present application, Those skilled in the art can also obtain other drawings based on these drawings without any creative work.

1 is a block diagram of a computer device in accordance with one or more embodiments.

2 is a flow diagram of a method for processing customer identity information in accordance with one or more embodiments.

FIG. 3 is a schematic flow chart of a method for processing customer identity information according to another embodiment.

4 is a block diagram of a customer identity information processing apparatus in accordance with one or more embodiments.

Figure 5 is a block diagram of a client identity information processing apparatus in accordance with another embodiment.

6 is a block diagram of a client identity information processing apparatus in accordance with yet another embodiment.

Figure 7 is a block diagram of a client identity information processing apparatus in accordance with still another embodiment.

Detailed ways

In order to make the technical solutions and advantages of the present application more clear, the present application will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the application and are not intended to be limiting.

1 is a block diagram of a computer device in one embodiment. As shown in FIG. 1, the computer device includes a processor and a memory connected by a system bus. The memory includes a nonvolatile storage medium and an internal memory. The non-volatile storage medium of the computer device can store an operating system and computer readable instructions that, when executed, cause the processor to perform a method of processing customer identity information. The processor of the computer device is used to provide computing and control capabilities to support the operation of the entire computer device. The computer readable instructions are used to implement a method for processing customer identity information provided by the following embodiments when the computer readable instructions are executed by the processor. The computer device can be a terminal or a server. The terminal can be a personal computer or a mobile terminal. The server can be implemented as a standalone server or a server cluster consisting of multiple physical servers. A person skilled in the art can understand that the structure shown in FIG. 1 is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the terminal to which the solution of the present application is applied. The specific terminal may include a ratio. More or fewer components are shown in the figures, or some components are combined, or have different component arrangements.

As shown in FIG. 2, in one embodiment, a method for processing customer identity information is provided. This embodiment is mainly illustrated by the method applied to the computer device in FIG. 1 described above. Referring to FIG. 2, the method for processing customer identity information specifically includes the following steps:

S202: Filter customer information records including identity card information from the customer information database.

The customer information database is a database for storing customer information. A customer information record is data used to record customer personal information. Customer information records include, but are not limited to, customer name fields, contact fields, residence address fields, IP address fields, or agent customer number fields. The ID card information can be specifically an ID number.

The computer device can obtain the customer information to generate the customer information record through various ways, and store it in the customer information database. For example, the customer information record formed by the salesman on-site service processing business includes at least a customer name field and a residence address field. The customer information record formed by the telephone processing business includes at least the customer name field and contact field. The customer information record formed by the service through the network platform includes at least the customer name field and the IP address field. The customer information record formed by other users' agent business includes at least the customer name field and the agent customer number field. The agent's customer number, such as the child's customer number, etc.

In one of these embodiments, the computer device can be a terminal. The customer information database can be local or on the server. The terminal may filter the customer information record including the ID card information from the customer information database in the server, and may also filter the customer information record including the ID card information in the local customer information database. The terminal can periodically synchronize the local customer information database with the customer information database on the server.

In one of these embodiments, the computer device can be a server. When the server needs to process the customer identity information, the server directly filters the customer information record including the ID card information in the local customer information database.

S204: Perform accurate classification on the filtered customer information records according to the identity card information, and obtain a first customer information record subset corresponding to each ID card information.

Specifically, since the ID card information can uniquely identify a customer, the selected customer information records can be accurately classified by the ID card information. The computer device can obtain the ID information included in the selected customer information record, classify the customer information record according to the ID card information, and classify the customer information record corresponding to the same ID card information into one category, and the remaining and The customer information records with different ID information are each of the same type, thereby obtaining a plurality of first customer information record subsets. That is, the first customer information record subset corresponds to the ID card information, and the number of customer information records included in each first customer information record subset may be one or more. In the first subset of the customer information records thus accurately classified, the customer information records included in each of the first customer information record subsets correspond to the same customer.

S206. Generate a complete customer number corresponding to each of the first customer information record subsets; the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character.

The complete customer number is the customer number corresponding to the multiple customer information records corresponding to the same customer. The customer information integrity indicator is used to identify multiple pieces of customer information records corresponding to the same customer number to accurately determine the corresponding customer. The complete identification character is a preset character that is used as the integrity indicator of the customer information to indicate that the identity card information is complete.

Specifically, after accurately classifying the customer information record including the ID card information, the computer device generates a customer number corresponding to each of the first customer information record subsets according to a preset customer number generation manner, and the customer numbers in each customer number are The character at the location where the information integrity is identified is set to the complete identification character, and the complete customer number corresponding to each subset of the first customer information record is obtained.

For example, the computer device may pre-set the customer number to a sequence of characters including 20 characters. The pre-set customer number generation method is the first character and the second character are used to set the service type handled by the customer, the third character is used to set the customer type to which the customer belongs, and the fourth character is used to set the customer information integrity. The fifth to twentieth characters are randomly generated serial numbers. The full identification character is O. The complete customer number is: ECTO1234567898765432. "EC" indicates that the service type is pension insurance, "T" indicates that the customer type is a community type, and "O" indicates that the same customer is associated with multiple customer information records of the customer number, and "1234567898765432" is a randomly generated serial number.

S208: Perform fuzzy classification on the customer information records remaining in the customer information database to obtain a second customer information record subset; and at least a preset number of fields are the same between the two customer information records in the second customer information record subset.

Specifically, since the customer information records in which the same field exists may correspond to the same customer, the fuzzy classification may be performed according to whether the same information is included between the customer information records. The computer device may perform field matching on the customer information records remaining after the screening in the customer information database, and classify at least a preset number of customer information records having the same number of fields in the same class to obtain a plurality of second customer information record subsets. In the first customer information record subset obtained by fuzzy classification, the customer information record included in each first customer information record subset may correspond to the same customer.

The preset number, such as 2 or 3 natural numbers. The preset number of fields are the same, such as the same as the customer name field and the residential address field, the same customer name field and contact field, the customer name field and the IP address field, or the same as the customer name field and the agent customer number field.

S210: Generate a to-be-completed customer number corresponding to each second customer information record subset; the character at the location where the customer information integrity indicator is to be completed in the customer number is a to-be-completed identification character.

The customer number to be completed is that the customer number corresponding to the multiple customer information records corresponding to the same customer cannot be accurately confirmed. The to-be-completed identification character is a pre-set character as a customer information integrity indicator, which is used to indicate that the identity card information is incomplete.

Specifically, after the fuzzy classification of the customer information record that does not include the identity card information is completed, the computer device generates a customer number corresponding to each second customer information record subset according to a preset customer number generation manner, and each customer number is The character at the location where the customer information integrity indicator is located is set as the to-be-completed identification character, and the to-be-completed customer number corresponding to each second customer information record subset is obtained.

For example, the character to be completed is such as X. The customer number to be completed is as follows: ECTX2134567898765432. "EC" indicates that the business type is pension insurance, "T" indicates that the customer type is a group type, and "X" indicates that the customer information record with the customer number to be completed cannot accurately determine the corresponding customer, "2134567898765432" is A randomly generated serial number.

The above method for processing customer identity information accurately classifies the customer information records including the identity card information according to the uniqueness of the identity card information, and obtains a subset of the first customer information records corresponding to each identity card information, and uses the complete customer number to indicate that it belongs to The customer information records of the same first customer information record subset correspond to the same customer. For the customer information record that does not include the ID card information, the fuzzy classification is performed by the number of the same field between the two, and the obtained customer information record may be the second customer information record subset of the same customer, and is performed by using the customer number to be completed. Said. This greatly avoids the problem that multiple customer numbers exist in the same customer, which causes inconvenience to subsequent business processing, thereby improving the efficiency of subsequent business processing.

In one embodiment, after the step S206, the customer identity information method further includes: merging each customer information record belonging to the same first customer information record subset; and when the merged customer information record includes multiple terminal numbers, Then, the corresponding activity level quantization value of each terminal number is determined; the corresponding terminal numbers are sorted according to the active degree quantization value descending order; and the terminal number ranked first is reserved.

The activity level quantized value is a quantized value used to reflect the frequency of use. The larger the quantization value of the corresponding activity level of the terminal number, the higher the frequency with which the terminal number is used.

Specifically, the computer device can obtain the number of calls of the terminal number in the preset time period, and directly use the number of calls corresponding to the terminal number as the activity level quantization value corresponding to the terminal number. The computer device can also calculate the value obtained by calculating the number of calls corresponding to the terminal number as the activity level quantized value corresponding to the terminal number.

In one embodiment, the corresponding activity level quantized value of the terminal number may be specifically calculated by a positive correlation function of the number of calls corresponding to the terminal number. The positive correlation coefficient of the positive correlation function can be a randomly set value.

Further, the computer device may further sort the corresponding terminal numbers according to the determined activity level quantization values of the respective terminal numbers, and sort the corresponding terminal numbers according to the descending order of the active degree quantization values, and retain the terminal numbers ranked first, and the reserved terminal numbers are combined. The obtained customer information records the corresponding terminal number.

In one embodiment, the computer device may also count the corresponding number of occurrences of each terminal number, sort the corresponding terminal numbers in descending order of the number of occurrences, and retain the terminal number ranked first. The corresponding number of occurrences of the terminal number is the number of customer information records including the terminal number. In this embodiment, the customer's common terminal number is selected based on the number of times the customer reserves the terminal number. The more the terminal number is reserved, the higher the number of times the terminal number is used by the client, and the terminal can be reasonably guessed. The number is the terminal number that is commonly used by customers.

In the above embodiment, the terminal number commonly used by the client is selected based on the activity level of the terminal number, and the activity level of the terminal number is higher, indicating that the terminal number is used more frequently, and the terminal number can be reasonably presumed to be a terminal commonly used by the client. number. The terminal number thus selected is more accurate, which is beneficial to subsequent service processing.

In one embodiment, the method for customer identity information further includes: obtaining a customer return visit notification issued by the service return visit platform; extracting a complete customer number specified by the customer return visit notification; and initiating the terminal corresponding to the terminal number corresponding to the extracted complete customer number The communication request establishes a communication connection with the terminal to perform a return visit.

The return visit is a process in which the customer service personnel conduct call interactions for the services handled by the customer. Through the return visit, the customer service staff can understand the customer's satisfaction with the business and the feedback from the customer to optimize and improve the company's business.

Specifically, the service returning platform may preset the returning visit condition corresponding to the customer information record. Since the return visit effect is closely related to the degree of cooperation with the customer, if the return visit for the same business is repeated, or the business return visit for the wrong customer, the problem of poor return visit effect will be caused. Therefore, in this embodiment, the customer information record corresponding to the complete customer number is set to satisfy the return visit condition.

The service returning platform detects whether the generated customer number is a complete customer number after detecting that the customer information record in the customer information database corresponds to the generated customer number. If the customer number generated by the detection and determination is a complete customer number, the customer return notification may be generated according to the service corresponding to the complete customer number, and the customer return notification is sent to the computer device. After receiving the customer return visit notification, the computer device may extract the complete customer number specified by the customer return visit notification, initiate a communication request to the terminal corresponding to the corresponding terminal number of the extracted complete customer number, and establish a communication connection with the terminal to perform a return visit.

In this embodiment, the corresponding service is determined for the customer information corresponding to the same customer, and the return visit is uniformly performed to avoid the problem of returning to the same service multiple times when the same customer is determined to be inconsistent, resulting in a poor return visit effect and improving the return visit. quality.

In one embodiment, the customer identity information method further includes: obtaining a promotion content promotion notice issued by the service promotion platform; extracting a complete customer number specified by the promotion content promotion notification and/or a customer number to be completed; searching for the extracted complete customer The number and/or the terminal number corresponding to the customer number is added; the promotion content specified by the promotion content promotion notification is pushed to the terminal corresponding to the found terminal number.

Promotion content refers to the information provided by the distributor for promoting the business or products related to the business. The promotion content may include the resource itself or the resource address, and the resource includes any data type that can be transmitted on the network, such as a combination of one or several of text, picture, audio, and video. The resource address includes a combination of any one or more of a video play address, a picture access address, an audio play address, and a web link address.

Specifically, the service promotion platform may preset the promotion conditions corresponding to the customer information record. Since the business promotion does not need to explicitly confirm whether multiple customer information corresponds to the same customer. Therefore, in this embodiment, the customer information record corresponding to the complete customer number and/or the supplementary customer number is set to satisfy the promotion condition.

After obtaining the promotion content promotion notice issued by the business promotion platform, the computer equipment may extract the complete customer number specified by the promotion content promotion notice and/or the customer number to be completed, and find the complete customer number and/or the complement customer number correspondingly. The terminal number is pushed to the terminal corresponding to the found terminal number by the promotion content specified by the promotion content promotion notification.

In this embodiment, the service promotion platform uses the generated complete customer number and/or the customer number to be completed as the push condition to push the promotion content, and the target audience is the customer who has handled the business, and has strong pertinence and high success rate. .

In one embodiment, the method for identifying the customer identity information further includes: obtaining identity card information added to the customer information record in the second customer information record subset; and presenting corresponding identity information of each of the first customer information record subsets The same ID card information as the newly added ID card information, the customer information record of the newly added ID card information is reclassified to the corresponding first customer information record subset of the same ID card information; when each first customer information record is recorded In the corresponding ID card information of the subset, if there is no ID card information identical to the newly added ID card information, a new subset of the customer information records including the customer information record of the newly added ID card information is added, and a new one will be added. The customer information record of the identity card information is deleted from the second customer information record subset to generate a complete customer number corresponding to the newly added first customer information record subset.

Specifically, the computer device may receive the information supplement for the customer information record in the second customer information record subset. When the new ID card information is detected, the customer information record of the newly added ID information is determined, and the added identity is added. The card information is compared with the existing ID card information. When the existing ID card information has the same ID card information as the newly added ID card information, the customer information record of the newly added ID card information is reclassified to the first customer information record corresponding to the same ID card information. a subset; when the existing ID information does not have the same ID information as the newly added ID information, a new subset of the customer information records including the customer information record of the newly added ID information is added, and The customer information record of the newly added ID information is deleted from the second customer information record subset; the complete customer number corresponding to the newly added first customer information record subset is generated.

In this embodiment, a method for processing the customer information record after adding the identity card information is provided, and the processing process of the customer information record is improved.

As shown in FIG. 3, in one specific embodiment, the method for processing customer identity information specifically includes the following steps:

S302: Filter the customer information record including the identity card information from the customer information database.

S304, accurately classifying the filtered customer information records according to the identity card information, and obtaining a first customer information record subset corresponding to each ID card information.

S306. Generate a complete customer number corresponding to each first customer information record subset; the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character.

S308. Combine each customer information record belonging to the same first customer information record subset; when the combined customer information record includes multiple terminal numbers, determine the activity level quantization value corresponding to each terminal number; quantize according to the activity level The value descending sorts the corresponding terminal number; the terminal number ranked first is reserved.

S310: Obtain a customer return visit notification sent by the service return visit platform; extract a complete customer number specified by the customer return visit notification; initiate a communication request to the terminal corresponding to the corresponding terminal number of the extracted complete customer number, and establish a communication connection with the terminal to perform a return visit.

S312: Perform fuzzy classification on the customer information records remaining in the customer information database to obtain a second customer information record subset; and at least a preset number of fields are the same between any two customer information records in the second customer information record subset.

S314. Generate a to-be-completed customer number corresponding to each second customer information record subset; the character at the location of the customer information integrity indicator in the to-be-completed customer number is a to-be-completed identification character.

S316, obtaining the promotion content promotion notice issued by the business promotion platform; extracting the complete customer number and/or the to-be-completed customer number specified by the promotion content promotion notification; searching for the extracted complete customer number and/or the corresponding terminal number corresponding to the customer number The push content specified by the promotion content promotion notification is pushed to the terminal corresponding to the found terminal number.

S318. Acquire ID information of the customer information record added to the second customer information record subset.

S320, detecting whether the identity card information corresponding to the newly added ID card information exists in the corresponding ID card information of each first customer information record subset; if yes, the process goes to step S322; if not, the process goes to step S324.

S322. Re-classify the customer information record of the newly added ID card information to the corresponding first customer information record subset of the same ID card information.

S324, adding a first customer information record subset including the customer information record of the newly added ID card information, and deleting the customer information record of the newly added ID card information from the second customer information record subset; generating a new first The complete customer number corresponding to the subset of customer information records.

The solution provided in this embodiment greatly avoids the problem that multiple customer numbers exist in the same client, which causes inconvenience to subsequent service processing, thereby improving the efficiency of subsequent service processing.

It should be understood that the various steps in the above-described flowcharts are sequentially displayed in accordance with the indication of the arrows, but these steps are not necessarily performed in the order indicated by the arrows. Except as explicitly stated herein, the execution of these steps is not strictly limited, and the steps may be performed in other orders. Moreover, at least some of the steps in the above flow chart may include a plurality of sub-steps or stages, which are not necessarily performed at the same time, but may be executed at different times, and these sub-steps or stages The order of execution is not necessarily performed sequentially, but may be performed alternately or alternately with at least a portion of other steps or sub-steps or stages of other steps.

As shown in FIG. 4, in one embodiment, a customer identity information processing apparatus 400 is provided. The apparatus includes: a screening module 401, an accurate classification module 402, a first generation module 403, a fuzzy classification module 404, and a second A module 405 is generated.

The screening module 401 is configured to filter the customer information record including the identity card information from the customer information database.

The accurate classification module 402 is configured to accurately classify the filtered customer information records according to the identity card information, and obtain a first customer information record subset corresponding to each ID card information.

The first generation module 403 is configured to generate a complete customer number corresponding to each of the first customer information record subsets; the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character.

The fuzzy classification module 404 is configured to perform fuzzy classification on the customer information records remaining in the customer information database to obtain a second customer information record subset; at least two presets between the two customer information records in the second customer information record subset The number of fields is the same.

The second generation module 405 is configured to generate a to-be-completed customer number corresponding to each second customer information record subset; the character at the location of the customer information integrity indicator in the to-be-completed customer number is a to-be-completed identification character.

The customer identity information processing device 400 accurately classifies the customer information records including the identity card information according to the uniqueness of the identity card information, and obtains the first customer information record subset corresponding to each identity card information, and uses the complete customer number to represent The customer information records belonging to the same first customer information record subset correspond to the same customer. For the customer information record that does not include the ID card information, the fuzzy classification is performed by the number of the same field between the two, and the obtained customer information record may be the second customer information record subset of the same customer, and is performed by using the customer number to be completed. Said. This greatly avoids the problem that multiple customer numbers exist in the same customer, which causes inconvenience to subsequent business processing, thereby improving the efficiency of subsequent business processing.

As shown in FIG. 5, in one embodiment, the client identity information processing apparatus 400 further includes a merge module 406.

The merging module 406 is configured to merge the customer information records belonging to the same first customer information record subset; and when the merged customer information record includes multiple terminal numbers, determine the activity level quantization value corresponding to each terminal number; The corresponding terminal numbers are sorted in descending order of the active degree quantization value; the terminal number ranked first is reserved.

In this embodiment, the terminal number commonly used by the client is selected based on the activity level of the terminal number, and the activity level of the terminal number is higher, indicating that the terminal number is used more frequently, and it can be reasonably estimated that the terminal number is commonly used by the customer. Terminal number. The terminal number thus selected is more accurate, which is beneficial to subsequent service processing.

As shown in FIG. 6, in one embodiment, the client identity information processing apparatus 400 further includes an execution module 407.

The execution module 407 is configured to obtain a customer return visit notification sent by the service return visit platform, extract a complete customer number specified by the customer return visit notification, initiate a communication request to the terminal corresponding to the corresponding terminal number of the extracted complete customer number, and establish a communication connection with the terminal. Make a return visit.

In one embodiment, the execution module 407 is further configured to obtain the promotion content promotion notification issued by the service promotion platform; extract the complete customer number specified by the promotion content promotion notification and/or the to-be-completed customer number; and find the extracted complete customer number. And/or complement the terminal number corresponding to the customer number; push the promotion content specified by the promotion content promotion notification to the terminal corresponding to the found terminal number.

As shown in FIG. 7, in one embodiment, the customer identity information processing apparatus 400 further includes a new module 408.

The adding module 408 is configured to obtain the ID information of the customer information record added to the second customer information record subset; and the existing ID information is present in the corresponding ID information of each of the first customer information record subsets. The same ID card information, the customer information record of the newly added ID information is reclassified to the corresponding first customer information record subset of the same ID card information; when the first customer information record subset corresponding ID information If there is no ID card information identical to the newly added ID card information, a new subset of the customer information records including the customer information record of the newly added ID card information is added, and the customer information record of the newly added ID card information is added. Deleted from the second customer information record subset; generates a complete customer number corresponding to the newly added first customer information record subset.

For specific definitions of the data processing apparatus, reference may be made to the definition of the data processing method in the above, and details are not described herein again. The various modules in the data processing apparatus described above may be implemented in whole or in part by software, hardware, and combinations thereof. Each of the above modules may be embedded in or independent of the processor in the computer device, or may be stored in a memory in the computer device in a software form, so that the processor invokes the operations corresponding to the above modules.

One or more non-volatile storage media storing computer readable instructions, when executed by one or more processors, cause one or more processors to perform the steps of: filtering out from a customer information database The customer information record including the identity card information; the classified customer information records are accurately classified according to the identity card information, and the first customer information record subset corresponding to each ID card information is obtained; and the first customer information record subset is generated corresponding to each The complete customer number; the character at the location of the customer information integrity indicator in the complete customer number is the complete identification character; the customer information records remaining in the customer information database are fuzzy classified to obtain the second customer information record subset; The customer information record subset has at least a preset number of fields between the two customer information records; generates a corresponding customer number corresponding to each second customer information record subset; and completes the customer information integrity in the customer number to be completed The character at the location where the identifier is located is the character to be completed.

A computer device comprising a memory and one or more processors, the memory storing computer readable instructions, the computer readable instructions being executed by the processor, causing the one or more processors to perform the following steps: from a customer information database Screening out the customer information record including the ID card information; accurately classifying the selected customer information records according to the ID card information, obtaining the first customer information record subset corresponding to each ID card information; generating each first customer information record subset Corresponding complete customer number; the character at the location of the customer information integrity indicator in the complete customer number is a complete identification character; fuzzy classification of the remaining customer information records after screening in the customer information database to obtain a second customer information record subset The second customer information record subset has at least a preset number of fields between the two customer information records; generates a corresponding customer number corresponding to each second customer information record subset; and the customer information to be completed in the customer number The character at the location where the integrity indicator is located is the character to be completed.

One of ordinary skill in the art can understand that all or part of the process of implementing the above embodiments can be completed by computer readable instructions, which can be stored in a non-volatile computer. The readable storage medium, which when executed, may include the flow of an embodiment of the methods as described above. Any reference to a memory, storage, database or other medium used in the various embodiments provided herein may include non-volatile and/or volatile memory. Non-volatile memory can include read only memory (ROM), programmable ROM (PROM), electrically programmable ROM (EPROM), electrically erasable programmable ROM (EEPROM), or flash memory. Volatile memory can include random access memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of formats, such as static RAM (SRAM), dynamic RAM (DRAM), synchronous DRAM (SDRAM), double data rate SDRAM (DDRSDRAM), enhanced SDRAM (ESDRAM), synchronization chain. Synchlink DRAM (SLDRAM), Memory Bus (Rambus) Direct RAM (RDRAM), Direct Memory Bus Dynamic RAM (DRDRAM), and Memory Bus Dynamic RAM (RDRAM).

The technical features of the above embodiments may be arbitrarily combined. For the sake of brevity of description, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction in the combination of these technical features, It is considered to be the range described in this specification.

The above-mentioned embodiments are merely illustrative of several embodiments of the present application, and the description thereof is more specific and detailed, but is not to be construed as limiting the scope of the claims. It should be noted that a number of variations and modifications may be made by those skilled in the art without departing from the spirit and scope of the present application. Therefore, the scope of the invention should be determined by the appended claims.

Claims

A method for processing customer identity information, including:

Filter customer information records including ID information from the customer information database;

According to the identity card information, the selected customer information records are accurately classified, and a first customer information record subset corresponding to each ID card information is obtained;

Generating a complete customer number corresponding to each of the first customer information record subsets; the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character;

Performing fuzzy classification on the customer information records remaining in the customer information database to obtain a second customer information record subset; at least a preset number of fields between the two customer information records in the second customer information record subset The same; and

Generating a to-be-completed customer number corresponding to each of the second customer information record subsets; the character at the location of the customer information integrity indicator in the to-be-completed customer number is a to-be-completed identification character.
The method according to claim 1, wherein the generating a complete customer number corresponding to each of the first customer information record subsets; wherein the character at the location of the customer information integrity indicator in the complete customer number is After the full identification character, the method further includes:

Merging respective customer information records belonging to the same first customer information record subset;

When the customer information record obtained after the merger includes a plurality of terminal numbers, then

Determining a corresponding activity level quantized value of each of the terminal numbers;

Sorting the corresponding terminal numbers in descending order of the active degree quantized values; and

The terminal number ranked first is reserved.
The method of claim 2, further comprising:

Obtain a customer return visit notice issued by the business return visit platform;

Extracting the complete customer number specified by the customer return visit notification; and

And initiating a communication request to the terminal corresponding to the terminal number corresponding to the extracted complete customer number, and establishing a communication connection with the terminal to perform a return visit.
The method of claim 1 further comprising:

Obtain the promotion notice of the promotion content issued by the business promotion platform;

Extracting the complete customer number and/or the customer number to be completed specified by the promotion content promotion notice;

Finding the extracted complete customer number and/or the corresponding terminal number corresponding to the customer number; and

Pushing the promotion content specified by the promotion content promotion notification to the terminal corresponding to the found terminal number.
The method of claim 1 further comprising:

Obtaining identity card information added to the customer information record in the second customer information record subset;

When the identity card information corresponding to each of the first customer information record subsets has the same identity card information as the newly added identity card information,

Re-classifying the customer information record of the newly added ID card information to the corresponding first customer information record subset of the same ID card information;

When the corresponding ID information of the first customer information record subset does not have the same ID information as the newly added ID information,

Adding a first customer information record subset of the customer information record including the newly added ID information, and deleting the customer information record of the newly added ID information from the second customer information record subset; and

Generating a new complete customer number corresponding to the first subset of the first customer information records.
A customer identity information processing device, comprising:

a screening module for filtering customer information records including identity card information from a customer information database;

An accurate classification module, configured to accurately classify the selected customer information records according to the identity card information, and obtain a first customer information record subset corresponding to each ID card information;

a first generation module, configured to generate a complete customer number corresponding to each of the first customer information record subsets; wherein the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character;

a fuzzy classification module, configured to perform fuzzy classification on the remaining customer information records in the customer information database to obtain a second customer information record subset; and at least two customer information records in the second customer information record subset There are a preset number of fields the same; and

a second generating module, configured to generate a to-be-completed customer number corresponding to each of the second customer information record subsets; and the character at the location where the customer information integrity indicator is located in the to-be-completed customer number is a to-be-completed identifier character.
The device according to claim 6, further comprising:

a merging module, configured to merge each customer information record belonging to the same first customer information record subset; and when the merged customer information record includes a plurality of terminal numbers, determining a corresponding activity degree quantization value of each terminal number Sorting the corresponding terminal numbers in descending order of the active degree quantized values; retaining the terminal number ranked first.
The device according to claim 7, further comprising:

An execution module, configured to obtain a customer return visit notification issued by the service return visit platform; extract a complete customer number specified by the customer return visit notification; and initiate a communication request to the terminal corresponding to the extracted terminal number corresponding to the complete customer number, and The terminal establishes a communication connection to perform a return visit.
The device according to claim 6, further comprising:

An execution module, configured to obtain a promotion content promotion notice issued by the business promotion platform; extract a complete customer number specified by the promotion content promotion notification and/or a customer number to be completed; and find the extracted complete customer number and/or supplement The terminal number corresponding to the entire customer number; and the promotion content specified by the promotion content promotion notification is pushed to the terminal corresponding to the found terminal number.
The device according to claim 6, further comprising:

a new module, configured to obtain identity card information added to the customer information record in the second customer information record subset; and when the corresponding ID information of the first customer information record subset is present and added If the ID card information has the same ID card information, the customer information record of the newly added ID card information is reclassified to the same first customer information record subset corresponding to the ID card information; In the corresponding ID information of the information record subset, if there is no ID card information identical to the newly added ID card information, a new subset of the customer information records including the customer ID information of the newly added ID card information is added. And deleting the customer information record of the newly added ID card information from the second customer information record subset; generating a new complete customer number corresponding to the first subset of the first customer information record.
One or more non-transitory computer readable storage mediums storing computer readable instructions, when executed by one or more processors, cause the one or more processors to perform the following steps:

Filter customer information records including ID information from the customer information database;

According to the identity card information, the selected customer information records are accurately classified, and a first customer information record subset corresponding to each ID card information is obtained;

Generating a complete customer number corresponding to each of the first customer information record subsets; the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character;

Performing fuzzy classification on the customer information records remaining in the customer information database to obtain a second customer information record subset; at least a preset number of fields between the two customer information records in the second customer information record subset The same; and

Generating a to-be-completed customer number corresponding to each of the second customer information record subsets; the character at the location of the customer information integrity indicator in the to-be-completed customer number is a to-be-completed identification character.
The storage medium according to claim 11, wherein said generating a complete customer number corresponding to each of said first customer information record subsets; said computer readable instructions being executed by said processor further performing the following step:

Merging respective customer information records belonging to the same first customer information record subset;

When the customer information record obtained after the merger includes a plurality of terminal numbers, then

Determining a corresponding activity level quantized value of each of the terminal numbers;

Sorting the corresponding terminal numbers in descending order of the active degree quantized values; and

The terminal number ranked first is reserved.
A storage medium according to claim 12, wherein said computer readable instructions, when executed by said processor, further perform the following steps:

Obtain a customer return visit notice issued by the business return visit platform;

Extracting the complete customer number specified by the customer return visit notification; and

And initiating a communication request to the terminal corresponding to the terminal number corresponding to the extracted complete customer number, and establishing a communication connection with the terminal to perform a return visit.
The storage medium of claim 11 wherein said computer readable instructions, when executed by said processor, further perform the following steps:

Obtain the promotion notice of the promotion content issued by the business promotion platform;

Extracting the complete customer number and/or the customer number to be completed specified by the promotion content promotion notice;

Finding the extracted complete customer number and/or the corresponding terminal number corresponding to the customer number; and

Pushing the promotion content specified by the promotion content promotion notification to the terminal corresponding to the found terminal number.
The storage medium of claim 11 wherein said computer readable instructions, when executed by said processor, further perform the following steps:

Obtaining identity card information added to the customer information record in the second customer information record subset;

When the identity card information corresponding to each of the first customer information record subsets has the same identity card information as the newly added identity card information,

Re-classifying the customer information record of the newly added ID card information to the corresponding first customer information record subset of the same ID card information;

When the corresponding ID information of the first customer information record subset does not have the same ID information as the newly added ID information,

Adding a first customer information record subset of the customer information record including the newly added ID information, and deleting the customer information record of the newly added ID information from the second customer information record subset; and

Generating a new complete customer number corresponding to the first subset of the first customer information records.
A computer device comprising a memory and one or more processors having stored therein computer readable instructions, the computer readable instructions being executed by the one or more processors to cause the one or more The processors perform the following steps:

Filter customer information records including ID information from the customer information database;

According to the identity card information, the selected customer information records are accurately classified, and a first customer information record subset corresponding to each ID card information is obtained;

Generating a complete customer number corresponding to each of the first customer information record subsets; the character at the location where the customer information integrity indicator is located in the complete customer number is a complete identification character;

Performing fuzzy classification on the customer information records remaining in the customer information database to obtain a second customer information record subset; at least a preset number of fields between the two customer information records in the second customer information record subset The same; and

Generating a to-be-completed customer number corresponding to each of the second customer information record subsets; the character at the location of the customer information integrity indicator in the to-be-completed customer number is a to-be-completed identification character.
The computer apparatus according to claim 16, wherein said generating a complete customer number corresponding to each of said first customer information record subsets; said computer readable instructions being executed by said processor further performing the following step:

Merging respective customer information records belonging to the same first customer information record subset;

When the customer information record obtained after the merger includes a plurality of terminal numbers, then

Determining a corresponding activity level quantized value of each of the terminal numbers;

Sorting the corresponding terminal numbers in descending order of the active degree quantized values; and

The terminal number ranked first is reserved.
The computer apparatus according to claim 17, wherein said computer readable instructions are further executed by said processor to perform the following steps:

Obtain a customer return visit notice issued by the business return visit platform;

Extracting the complete customer number specified by the customer return visit notification; and

And initiating a communication request to the terminal corresponding to the terminal number corresponding to the extracted complete customer number, and establishing a communication connection with the terminal to perform a return visit.
The computer apparatus according to claim 16, wherein said computer readable instructions are further executed by said processor to perform the following steps:

Obtain the promotion notice of the promotion content issued by the business promotion platform;

Extracting the complete customer number and/or the customer number to be completed specified by the promotion content promotion notice;

Finding the extracted complete customer number and/or the corresponding terminal number corresponding to the customer number; and

Pushing the promotion content specified by the promotion content promotion notification to the terminal corresponding to the found terminal number.
The computer apparatus according to claim 16, wherein said computer readable instructions are further executed by said processor to perform the following steps:

Obtaining identity card information added to the customer information record in the second customer information record subset;

When the identity card information corresponding to each of the first customer information record subsets has the same identity card information as the newly added identity card information,

Re-classifying the customer information record of the newly added ID card information to the corresponding first customer information record subset of the same ID card information;

When the corresponding ID information of the first customer information record subset does not have the same ID information as the newly added ID information,

Adding a first customer information record subset of the customer information record including the newly added ID information, and deleting the customer information record of the newly added ID information from the second customer information record subset; and

Generating a new complete customer number corresponding to the first subset of the first customer information records.