KR20210119790A - Method for managing customer security and apparatus using the same - Google Patents

Abstract

Customer safety management method according to an embodiment of the present invention includes the steps of: transmitting a safety check message to a user device, receiving at least one of a safety signal, a help request signal, and a non-response signal from the user device in response to the safety check message; and when a non-response signal is received, transmitting a situation notification message including information about the user to the companion device so that the user's safety can be periodically determined and appropriate help can be provided when the user needs help can help

Description

Customer safety management method and device using the same

The present invention relates to a customer safety management method and an apparatus using the same, and more particularly, to transmit a safety check message to a user device, and to receive a signal indicating that the user is safe, a signal requesting help, or a non-response signal from the user device in response thereto When a non-response signal is received, a customer safety management method that can effectively manage the safety of users who need continuous and periodic observation, such as the elderly living alone, by notifying the user's situation with a helper device that helps the user and using the same It's about the device.

In recent years, as the average life expectancy increases and the elderly population increases, the need to establish a social safety net for the elderly has been highlighted. In the case of the elderly, such as the elderly, there is a high possibility that the body or life is in danger due to a sudden change of health status. In particular, when it is difficult to obtain immediate help from others, such as the elderly living alone, it is essential to check the health status of the elderly and infirm through continuous contact with the state or guardians.

However, if the guardian has a busy social life, it is not easy to manage the elderly and infirm from time to time, so it is difficult to manage the safety continuously and periodically. In addition, when a sudden emergency occurs, it may be difficult for the elderly to explain the situation or their information over the phone. Accordingly, appropriate measures for the elderly or contact with guardians may be delayed, which is a problem.

Therefore, there is a need for safety management to periodically check the user's status requiring continuous management and to take appropriate measures in case of an emergency.

The problem to be solved by the present invention is to periodically transmit a message that can check the safety to the user device, receive a signal to request safety or help from the user, and receive a non-response signal from the user, such as a companion device The purpose is to inform the user so that appropriate help can be provided.

In addition, another object to be solved by the present invention is to store a signal indicating that it is safe from a user, store it, and provide more information on safety management to the user to more effectively manage the safety of the user.

In addition, another problem to be solved by the present invention, when receiving a signal requesting help from the user, by delivering a help request message containing the user's information to at least one of a guardian, a helper, and an emergency agency, the user can quickly It aims to establish a safety management that can help.

The problems of the present invention are not limited to the problems mentioned above, and other problems not mentioned will be clearly understood by those skilled in the art from the following description.

In order to solve the problems as described above, the customer safety management method according to an embodiment of the present invention includes the steps of delivering a safety check message to a user device, a safety signal, a help request signal, and no response from the user device in response to the safety check message Receiving at least one of the signals, and when the non-response signal is received, comprising the steps of transmitting a situation notification message including information about the user to the companion device, periodically determining the user's safety and helping the user We can help ensure that appropriate assistance is provided if necessary.

The customer safety management apparatus according to another embodiment of the present invention transmits a safety check message to a storage unit configured to store information about a user, a user device of the user, and a safety signal from the user device in response to the safety check message, request for help A communication unit configured to receive at least one of a signal and a non-response signal, and a processor configured to process the signal, wherein the communication unit, when the non-response signal is received, transmits a situation notification message including information about the user to the companion device By being further configured, when no response is received from the user, the status of the user can be reported to the assistant using the assistant device, so that prompt and effective user safety management can be realized.

The details of other embodiments are included in the detailed description and drawings.

According to the present invention as described above, it has various effects as follows.

According to the present invention, the user's status can be conveniently checked by using the safety check message, and when the user is in a non-response state, help can be provided to the user more quickly.

According to the present invention, when the user's condition is a dangerous condition for which help is requested, a report may be made by the customer safety management device on behalf of the user.

The effect according to the present invention is not limited by the contents exemplified above, and more various effects are included in the present specification.

1 is a schematic diagram for explaining a relationship between a customer safety management apparatus, a user device, and a companion device according to an embodiment of the present invention.
2 is a block diagram illustrating a schematic configuration of a customer safety management device according to an embodiment of the present invention.
3 is a flowchart illustrating a customer safety management method and an apparatus using the same according to an embodiment of the present invention.
4 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention.
5 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention.
6 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention.
7 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention.

Hereinafter, various embodiments of the present invention will be described in detail with reference to the accompanying drawings. Advantages and features of the present invention and methods of achieving them will become apparent with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but will be implemented in a variety of different forms, and only these embodiments allow the disclosure of the present invention to be complete, and common knowledge in the technical field to which the present invention belongs It is provided to fully inform the possessor of the scope of the invention, and the present invention is only defined by the scope of the claims.

The shapes, sizes, proportions, angles, numbers, etc. disclosed in the drawings for explaining the embodiments of the present invention are exemplary, and thus the present invention is not limited to the illustrated matters. Like reference numerals refer to like elements throughout. In addition, in describing the present invention, if it is determined that a detailed description of a related known technology may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted. When 'including', 'having', 'consisting', etc. mentioned in this specification are used, other parts may be added unless 'only' is used. When a component is expressed in the singular, the case in which the plural is included is included unless otherwise explicitly stated.

In interpreting the components, it is interpreted as including an error range even if there is no separate explicit description.

In the case of a description of the positional relationship, for example, when the positional relationship of two parts is described as 'on', 'on', 'on', 'beside', etc., 'right' Alternatively, one or more other parts may be positioned between the two parts unless 'directly' is used.

Reference to a device or layer “on” another device or layer includes any intervening layer or other device directly on or in the middle of another device.

Although first, second, etc. are used to describe various elements, these elements are not limited by these terms. These terms are only used to distinguish one component from another. Accordingly, the first component mentioned below may be the second component within the spirit of the present invention.

Like reference numerals refer to like elements throughout.

The size and thickness of each component shown in the drawings are illustrated for convenience of description, and the present invention is not necessarily limited to the size and thickness of the illustrated component.

Each feature of the various embodiments of the present invention may be partially or wholly combined or combined with each other, and technically various interlocking and driving are possible, as will be fully understood by those skilled in the art, and each embodiment may be independently implemented with respect to each other, It may be possible to implement together in a related relationship.

1 is a schematic diagram for explaining the relationship between a customer safety management apparatus, a user device, and a companion device according to an embodiment of the present invention. 2 is a block diagram illustrating a schematic configuration of a customer safety management device according to an embodiment of the present invention.

Referring to FIG. 1 , a customer safety management device 100 according to an embodiment of the present invention is a device for managing user safety. The customer safety management apparatus 100 transmits a safety check message to the user device 200, receives at least one of a safety signal, a help request signal, and a non-response signal from the user device 200, and when a non-response signal is received A situation notification message may be delivered to the assistant device 300 . In this case, the safety check message may be a message including contents confirming the user's safety. The safety signal may be a signal that the user is in a safe state, the help request signal may be a signal that the user requests help, and the non-response signal may be a signal that the user is not responding. In addition, the situation notification message is a message notifying the user's situation, and may include content related to the user's safety situation.

Referring to FIG. 2 , the customer safety management apparatus 100 includes a storage unit 110 , a communication unit 120 , and a processor 130 . The storage unit 110 of the customer safety management apparatus 100 may store various information or data. Specifically, the storage 110 may store user information such as the user's gender, age, health status, and contact information. In addition, the storage unit 110 may store various messages such as a safety check message, a situation notification message, and a message requiring help. The help needed message may be a message including content that the user needs help. The storage unit 110 may store contact information of helpers, guardians, and various emergency organizations. The information stored by the storage unit 110 is not limited thereto, and the customer safety management apparatus 100 may store various information required to manage user safety.

The communication unit 120 of the customer safety management apparatus 100 may transmit or receive a signal between the customer safety management apparatus 100 and an external device. Specifically, the communication unit 120 may transmit a safety check message to the user device 200 and receive at least one of a safety signal, a help request signal, and a non-response signal from the user device 200 . The communication unit 120 may deliver a situation notification message to the companion device 300 .

The processor 130 of the customer safety management apparatus 100 may perform various functions. The processor 130 may generate a safety check message using user information stored in the storage 110 . In addition, the processor 130 may generate a situation notification message capable of notifying the user's situation in response to the non-response signal.

The storage unit 110 , the communication unit 120 , and the processor 130 of the customer safety management device 100 may transmit or receive signals and data to each other. Specifically, the storage 110 may transmit user information to the processor 130 , and the processor 130 may generate a safety check message using the user's information, and transmit it to the communication unit 120 .

Referring to FIG. 1 , a user device 200 is an external device different from the customer safety management apparatus 100 , and may be a portable terminal of a user who is a subject of safety management. For example, the user device 200 may be a personal device such as a user's mobile phone.

The user device 200 may transmit/receive signals and messages to and from the customer safety management apparatus 100 . The user device 200 may receive a safety check message from the customer safety management apparatus 100 and display it on the display unit. The user may input a signal corresponding to the safety check message through the display unit of the user device 200 . Specifically, the user may apply a touch input to the safety check message displayed on the display unit of the user device 200 , and the user device 200 may transmit a safety signal to the customer safety management apparatus 100 . Then, the user may touch a message for requesting help displayed together with the safety check message on the display unit of the user device 200 , and the user device 200 transmits a help request signal to the customer safety management apparatus 100 . can

When the user device 200 does not receive any touch input from the user in response to the safety check message, the user device 200 may transmit a non-response signal to the customer safety management apparatus 100 . The non-response signal may be a signal that the user does not respond in response to the safety check message.

The assistant device 300 is an external device different from the customer safety management apparatus 100 and the user device 200 , and may be a portable terminal of an assistant to help the user's safety. For example, the assistant device 300 may be a personal device such as a mobile phone of the assistant. The assistant may be selected from a user, a guardian of the user, or an administrator of the customer safety management device 100 . The assistant device 300 may receive a situation notification message notifying the user's situation from the customer safety management apparatus 100 . The assistant device 300 may make a call to the user device 200 in response to the situation notification message or may notify an emergency organization that it is an emergency. In this case, the emergency institution may be an institution capable of coping with an emergency situation such as a police station, an emergency room, or a hospital.

The customer safety management apparatus 100 , the user device 200 , and the companion device 300 may transmit and receive signals or messages to each other. The customer safety management apparatus 100 may transmit or receive a signal or message to the user device 200 or the companion device 300 . The user device 200 may transmit or receive a signal or message to the companion device 300 .

3 is a flowchart illustrating a customer safety management method and an apparatus using the same according to an embodiment of the present invention. For convenience of description, it will be described with reference to FIGS. 1 and 2 .

First, the customer safety management apparatus 100 transmits a safety check message to the user device 200 (S110). The communication unit 120 of the customer safety management apparatus 100 may transmit a safety check message to the user device 200 . The safety check message may be a message for checking a user's safety state. For example, the safety check message may be in the form of a notification text of an application for text transmission and reception of the user device 200 that is a mobile terminal. The safety check message may be displayed in the form of text on the screen of the user device 200 together with a notification sound.

The customer safety management apparatus 100 may transmit a safety check message to the user device 200 at a predetermined time according to a predetermined cycle. For example, the customer safety management device 100 may deliver a safety check message once a day at a predetermined time. Alternatively, the customer safety management device 100 may deliver a safety check message at a predetermined time a plurality of times a day. As such, by transmitting the safety check message to the user device 200 at a predetermined time once or plural times a day, the user's safety state can be checked at any time.

Subsequently, the customer safety management apparatus 100 receives at least one of a safety signal, a help request signal, and a non-response signal from the user device 200 ( S120 ). When the user touches the safety check message displayed on the user device 200 with a finger, the user device 200 may recognize that the user is in a safe state. In this case, the user device 200 may transmit a safety signal to the customer safety management apparatus 100 , and the communication unit 120 of the customer safety management apparatus 100 may receive the safety signal.

On the contrary, when the user touches the help request tab displayed together with the safety check message on the user device 200 with his finger, the user device 200 may recognize that the user needs help. In this case, the user device 200 may transmit a help request signal to the customer safety management apparatus 100 , and the communication unit 120 of the customer safety management apparatus 100 may receive the help request signal.

Alternatively, the user may not input any touch signal even after receiving the safety check message. When the safety check message is displayed on the user device 200 and no touch signal is input until a predetermined period of time, for example, 3 minutes has elapsed, the user device 200 may recognize that the user does not respond. In this case, the user device 200 may transmit a non-response signal to the customer safety management apparatus 100 , and the communication unit 120 of the customer safety management apparatus 100 may receive the non-response signal.

Next, when the customer safety management apparatus 100 receives a non-response signal, it transmits a situation notification message to the assistant device 300 ( S130 ). When the communication unit 120 of the customer safety management device 100 receives the non-response signal, the processor 130 may recognize that the user may be in an unsafe state. In this case, it is possible to deliver a situation notification message to the assistant device 300 so that the assistant using the assistant device 300 can make additional contact with the user. The situation notification message is a message that contains user information such as the user's name, age, gender, contact information, address, and special items such as medical conditions. When the safety check message is delivered to the user, the non-response signal When reaching 100), information about the contact information of the user's guardian may be further included.

The assistant may check the situation notification message transmitted to the assistant device 300 , contact the user device 200 directly by phone, or visit the user's address to check the user's status.

The assistant device 300 may transmit information about the user's state to the customer safety management apparatus 100 when the user's state is confirmed. When the user's state is normal, the customer safety management apparatus 100 may receive a message indicating that the user's state is normal from the assistant device 300 .

On the other hand, if the user's condition is not normal, for example, a condition that requires hospital treatment, a condition that requires emergency room treatment, a condition that requires contacting a guardian, or a condition that requires contacting the police station, a message containing such information may be received from the assistant device 300 to the customer safety management apparatus 100 .

When a message indicating that the user's condition is not normal is received, the customer safety management apparatus 100 may take appropriate measures. When hospital treatment is required, the customer safety management apparatus 100 may reserve a user's hospital treatment schedule. When emergency room treatment is required, a guardian needs to be contacted, or a police station is in a state that needs to be contacted, the customer safety management device 100 may transmit the user's status and a help request message to the emergency room, the guardian or the police station.

Therefore, the customer safety management method and the apparatus 100 using the same according to an embodiment of the present invention, when the user is in a non-response state, notifies the assistant device 300 of this situation quickly so that the assistant can quickly check the user's state can make it happen In addition, when receiving a message that the user's state is not normal, the customer safety management apparatus 100 may effectively restore the user's safety by performing various customized actions.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention may sequentially deliver a situation notification message to a plurality of helper devices 300 . Specifically, step S130 of FIG. 3 may include delivering the context notification message to the first helper device and delivering the context alert message to the second helper device. A plurality of companion devices 300 of FIG. 1 may exist. The first assistant device may be a device of a first assistant that most preferentially helps the user, and the second assistant device is a device of a second assistant that helps the user secondarily in case the first assistant cannot help the user. can

When the customer safety management apparatus receives a non-response signal from the user device 200 , the customer safety management apparatus may first deliver a situation notification message to the first helper device. If the first helper device normally receives this, makes a call, etc. to the user device 200 and acquires information about the user's status, the customer safety management device will not deliver a situation notification message to the second helper device. can

However, when the first assistant device does not respond to the situation notification message for a predetermined period of time, for example, 5 minutes, the first assistant device may transmit a signal that the first assistant does not respond to the customer safety management apparatus. When the customer safety management device receives a signal that the first assistant does not respond from the first assistant device, it may deliver a situation notification message to the second assistant device. Accordingly, the second helper device may obtain information on the user's state by making a contact with the user device 200 , such as by phone.

These first and second companion devices may be preset or modified by the user or the user's guardian. Alternatively, the customer safety management apparatus may select some of the assistants residing adjacent to the user, and may set their devices as the first assistant device and the second assistant device. Information on the address of the helper and the helper device 300 may be stored in the storage unit of the customer safety management device.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention may deliver a situation notification message to a guardian device and an emergency institution in addition to the helper device 300 .

Specifically, after step S130 of FIG. 3 is performed, the customer safety management apparatus may deliver a situation notification message to the guardian device. When the customer safety management apparatus receives a signal that the assistant does not respond for a certain period of time even after the assistant receives the situation notification message from the assistant device 300, the customer safety management apparatus may deliver the situation notification message to the guardian device. And, when the customer safety management device receives a signal that the guardian does not respond for a certain period of time even after receiving the situation notification message from the guardian device, the customer safety management device may deliver the situation notification message to the emergency organization. For example, the customer safety management device may deliver a situation notification message to at least one of an emergency room and a police station.

As such, the customer safety management device continuously delivers a situation notification message to the guardian device when the helper device 300 does not respond, and to the emergency agency when the guardian device does not respond, thereby providing the user's States may be passed sequentially. Therefore, even in a special situation in which the helper or guardian cannot receive the message, the emergency agency can check the user's safety, and the user's safety can be secured more effectively.

4 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention. The customer safety management method of FIG. 4 and the device using the same are substantially the same as the customer safety management method of FIG. 3 and the device 100 using the same, except that the steps S240 and S250 are added. A description is omitted. For convenience of description, it will be described with reference to FIGS. 1 to 3 .

Referring to FIG. 4 , first, the customer safety management apparatus transmits a safety check message to the user device 200 ( S110 ). Subsequently, the customer safety management apparatus receives at least one of a safety signal, a help request signal, and a non-response signal from the user device 200 ( S120 ). Next, when the non-response signal is received, the customer safety management device transmits a situation notification message to the assistant device 300 (S130).

Then, the customer safety management device repeatedly delivers the safety check message to the user device 200 (S240). When a non-response signal is received from the user device 200 , the communication unit of the customer safety management device repeats the safety check message to the user device 200 several times until a safety signal or a help request signal is received from the user device 200 . can transmit For example, the customer safety management apparatus may repeatedly transmit the safety check message to the user device 200 at an interval of 2 minutes five times. The number of times the safety check message is repeated and the time interval at which the safety check message is repeated may be preset and stored in a storage unit of the customer safety management device. The user and the user's guardian may change the number of repetitions and the time interval, and the changed number and time interval may be stored in the storage unit.

The safety check message repeatedly delivered by the customer safety management device to the user device 200 may be in both the form of a text message and the form of a phone call. Specifically, the safety check message delivered in step S110 may be in the form of text. That is, the safety check message first transmitted to the user device 200 may be in the form of text. In addition, after the non-response signal is received from the customer safety management device, the safety check message transmitted back to the user device 200 may be in the form of a text message and then change into the form of a phone call. For example, the safety check message may be repeatedly delivered five times, the first two times in the form of a text message and the remaining three times in the form of a phone call. The number of types of texts and the number of types of calls can be controlled by the customer safety management device. As such, since the safety check message includes both the text and the phone, it is possible to effectively check the safety check message provided as a phone ringtone even when the user cannot easily check the text, such as sleeping.

Subsequently, when the non-response signal is continuously received, the customer safety management device transmits a message requiring assistance to at least one of a guardian device and an emergency institution (S250). Specifically, although step S240 is performed, the customer safety management apparatus may continue to receive the non-response signal from the user device 200 . That is, the user may not respond at all to the safety check message repeatedly received through the user device 200 . In this case, the customer safety management apparatus may recognize that the user's safety is not confirmed, and may transmit a message requiring assistance to the guardian device. The help message may include user information such as the user's name, age, gender, contact information, address, and other special items such as disease, when the first safety check message is delivered to the user device 200 and the duration of the non-response signal information may be included. As the message for help is transmitted to the guardian device, the guardian can obtain information that the user continues to be unresponsive despite the safety check message. can

When the customer safety management device continues to receive the non-response signal, it may transmit a message requiring assistance to the emergency department. By sending a message that needs help to emergency agencies such as hospitals, emergency rooms, and police stations, emergency agencies can quickly take necessary actions for users.

The customer safety management device may deliver a message requiring help to both the guardian device and the emergency agency, and alternatively, it may deliver the message needing help only to the guardian device or deliver the message needing help only to the emergency agency. In addition, the customer safety management device receives a command to deliver a message needing help from the guardian device to an emergency agency from the guardian device, or an emergency agency when a response is not received for a certain period of time from the guardian device after first delivering the help message to the guardian device to send a message that needs help.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention can effectively respond to a situation in which the user cannot check the safety check message by repeatedly delivering the safety check message to the user device 200 . In addition, when the non-response signal is continuously received, the customer safety management apparatus transmits a help-required message to at least one of the guardian device and the emergency agency device, thereby more effectively responding to an emergency situation in which the safety of the user is not guaranteed.

5 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention. The customer safety management method of FIG. 5 and the device using the same are substantially the same as the customer safety management method of FIGS. 1 to 3 and the device 100 using the same, except that step S130 is changed to step S330 Bar, duplicate description will be omitted. For convenience of description, it will be described with reference to FIGS. 1 to 3 .

Referring to FIG. 5 , first, the customer safety management apparatus transmits a safety check message to the user device 200 ( S110 ). Subsequently, the customer safety management apparatus receives at least one of a safety signal, a help request signal, and a non-response signal from the user device 200 ( S120 ).

Subsequently, when the safety signal is received, the customer safety management device stores the user's safety state and transmits the safety state to the guardian device (S330). As described above, the user may indicate that he or she is in a safe state by simply touching the safety check message displayed on the user device 200 with his/her finger. When a user's touch input is applied to the safety check message displayed on the user device 200 , the user device 200 may transmit a safety signal to the safety protection device.

When the communication unit of the customer safety management apparatus receives the safety signal from the user device 200 , the processor may recognize that the user is in a safe state. The storage unit of the customer safety management device may store information indicating that a safety signal has been received. In addition, the communication unit of the customer safety management device may transmit a message that the user is in a safe state to the guardian device.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention may determine that the user is in a safe state when a safety signal is received from the user device 200 in response to a safety check message, and the safety state can be stored in the storage unit, and a message that the user is in a safe state can be transmitted to the guardian device. Accordingly, it can be confirmed that the user is in a safe state, and as it is transmitted to the guardian, the user's safety can be effectively managed.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention may provide various information to the user device 200 when a safety signal is received from the user device 200 . Specifically, when the user applies a touch input to the safety check message displayed on the user device 200 , the customer safety management apparatus may provide a screen movement to the safety management homepage directly to the user device 200 . Accordingly, the display unit of the user device 200 may stop displaying the safety check message and display the safety management homepage. The user is automatically connected to the safety management homepage and can be provided with various information necessary for safety management. The customer safety management apparatus may provide various information of the user, information about a helper, information about a guardian, a list of emergency agencies set by the user in the past, and the like through the safety management homepage displayed on the user device 200 . The user can check the various information provided and modify it.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention may automatically change the reference time for determining that the user is in a non-response state by using data on the time when the safety signal is received. Specifically, if there is no touch input by the user until a predetermined reference time, for example, 3 minutes, after the safety check message is delivered to the user device 200 as described above, the user device 200 is a non-response signal can be transmitted to the customer safety management device. The reference time may be a time that can be arbitrarily set by the user, guardian, and customer safety management device.

The customer safety management apparatus may recognize that the reference time set for the user is short when the safety signal is received after the reference time has elapsed from the time when the safety check message is delivered to the user device 200 . For example, if the standard time is set to 3 minutes, but the customer safety management device receives a safety signal after 4 minutes have elapsed, the customer safety management device can change the standard time set to 3 minutes to 4 minutes. have. Accordingly, the customer safety management apparatus may receive a non-response signal from the user device 200 after 4 minutes have elapsed after delivering the safety check message to the user device 200 . In this way, the customer safety management apparatus adjusts the reference time, which is the standard for receiving the non-response signal, using the time when the safety signal is transmitted from the user device 200, so that the reference time tailored to the user's characteristics can be set there is

6 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention. The customer safety management method of FIG. 6 and the device using the same are substantially the same except that the step S130 is changed to the step S430 compared to the customer safety management method of FIGS. 1 to 3 and the device 100 using the same. , duplicate explanations are omitted. For convenience of description, it will be described with reference to FIGS. 1 to 3 .

Referring to FIG. 6 , first, the customer safety management apparatus transmits a safety check message to the user device 200 ( S110 ). Subsequently, the customer safety management apparatus receives at least one of a safety signal, a help request signal, and a non-response signal from the user device 200 ( S120 ).

Then, when the customer safety management device receives the help request signal, the helper device 300, the guardian device, and transmits the help needed message to at least one of the emergency organization (S430). The help request signal may be a signal that a user's safety is in danger and requests help. The safety check message displayed on the display unit of the user device 200 may include a help request tab for requesting external help in addition to the phrase confirming the user's safety. When the user touches the displayed help request tab, the user device 200 may transmit a help request signal to the customer safety management apparatus. When receiving the help request signal, the customer safety management device may recognize that a risk to the user's safety has occurred.

When the customer safety management device receives the help request signal, it may transmit a help need message to at least one of the helper device 300, the guardian device, and the emergency organization. The customer safety management device may deliver a help message to one of the helper device 300 , a guardian device, and an emergency agency, and otherwise may deliver a message needing help to all.

In addition, the customer safety management apparatus may transmit a message requiring help to the helper device 300 , the guardian device, and the emergency organization according to the order determined by the user or the guardian. The user transmits a message needing help to both the helper device 300 and the guardian device, and if a report to the emergency agency is not made after a certain period of time has elapsed, it may be preset to deliver the message needing help to the emergency agency. have. In this case, the customer safety management device may receive a help request signal, and transmit a help message to the helper device 300 and the guardian device. And, when at least one of the helper device 300 and the guardian device does not report to the emergency agency, the customer safety management apparatus may then transmit a message requiring assistance to the emergency agency.

Customer safety management method and apparatus using the same according to another embodiment of the present invention, when receiving a help request signal, by delivering a help needed message to at least one of the helper device 300, the guardian device, and the emergency agency, the user helps If you are in an emergency where you need this, you can let us know so that appropriate help can be given to you.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention may further receive information about the user's status together with a help request signal from the user device 200 . When the user touches a phrase requesting help from the outside, the user device 200 may provide a list of states to the user. The list of states may include various states that the user may be in. For example, the list of conditions may include various diseases such as dizziness, numbness, difficulty breathing, nausea, high blood pressure, low blood pressure, and the like. The user device 200 may receive a selection for at least one of the list related to the state from the user. The customer safety management apparatus may further receive information about the state selected by the user along with the help request signal from the user device 200 .

The customer safety management apparatus may transmit information about the user's state received from the user device 200 together when delivering the help needed message to at least one of the helper device 300, the guardian device, and the emergency organization. Accordingly, at least one of the helper device 300, the guardian device, and the emergency agency that has received the help needed message can more quickly check the user's status, and can promptly provide appropriate help to the user.

In addition, the customer safety management device may classify the information on the user's status, and may deliver a help message to different places according to the classification result. The customer safety management device may classify the user's condition according to the degree of risk. When a high-risk disease is selected by the user from the list of conditions, the customer safety management apparatus may classify the user's condition as severe. On the other hand, when a disease having a low risk is selected by the user from the list of conditions, the customer safety management apparatus may classify the user's condition as mild.

When the disease classified as severe is included in the information on the user's condition, the customer safety management apparatus may transmit a help message to at least one of the helper device 300 and the guardian device except for the emergency agency. Alternatively, when a disease classified as mild is included in the information about the user's condition, the customer safety management device may transmit a message for needing assistance to an emergency institution.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention classify the received information on the user's state according to the degree of risk, and based on this, only a selected part of the helper device 300, the guardian device, and the emergency agency You can send a message that you need help. Accordingly, it is possible to provide effective help according to the user's safety state.

7 is a flowchart illustrating a customer safety management method and an apparatus using the same according to another embodiment of the present invention. In the customer safety management method of FIG. 7 and the device using the same, the step (S430) is changed to the step (S530), and the step (S540) and the step (S550) are added as compared with the customer safety management method of FIG. 6 and the device using the same Since they are substantially the same except for the above, duplicate descriptions are omitted. For convenience of description, it will be described with reference to FIGS. 1 to 3 .

Referring to FIG. 7 , first, the customer safety management apparatus transmits a safety check message to the user device 200 ( S110 ). Subsequently, the customer safety management apparatus receives at least one of a safety signal, a help request signal, and a non-response signal from the user device 200 ( S120 ).

Then, when the help request signal is received, the customer safety management apparatus provides a contact list to the user device 200 ( S530 ). A contact list stored by a user may exist in the storage unit of the customer safety management device. The contact list may store contact information of helpers, guardians, and various emergency agencies who can help the user. The emergency institution may include at least one of an emergency room, a doctor in a hospital, and a police station. When the customer safety management device receives a help request signal from the user device 200 , it may provide a contact list to the user device 200 , and the user device 200 displays the contact list on the display unit to provide it to the user. can

Subsequently, the customer safety management apparatus receives a selection of at least one of a plurality of emergency agencies, assistants, and guardians included in the contact list from the user device 200 (S540). The user may select at least one of the contact list displayed on the display unit of the user device 200 . For example, the user may select the contact information of the emergency room and the guardian from the contact list. The user device 200 may transmit the contact selected by the user to the customer safety management apparatus. Accordingly, the customer safety management device may receive information indicating that the user has selected the contact information of the emergency room and the guardian.

Subsequently, the customer safety management device transmits a message requiring assistance to at least one of a plurality of emergency agencies, helpers, and guardians in response to the selection (S550). The customer safety management apparatus may receive information about a contact selected by the user from the contact list from the user device 200 , and may transmit a message requiring assistance to the contact selected by the user. When the user device 200 receives the selection of the emergency room and the guardian's contact information from the user from the contact list, the customer safety management apparatus may deliver a help message to the emergency room and the guardian device.

A customer safety management method and an apparatus using the same according to another embodiment of the present invention may receive information on a contact selected by the user from the contact list from the user device 200, and based on this, the selected contact needs help message can pass Accordingly, the user's status and help request are transmitted to the contact directly selected by the user, whereby more effective user safety management can be achieved.

The customer safety management method according to various embodiments of the present disclosure includes the steps of delivering a safety check message to a user device, receiving at least one of a safety signal, a help request signal, and a non-response signal from the user device in response to the safety check message; and when a non-response signal is received, transmitting a situation notification message including information about the user to the companion device.

According to another feature of the present invention, the customer safety management method includes repeatedly transmitting a safety check message to a user device when a non-response signal is received, and a non-response signal is continuously received in response to the repeatedly delivered safety check message. In this case, the method may further include transmitting a message requiring assistance to at least one of a user's guardian device and an emergency agency.

According to another feature of the present invention, the customer safety management method may further include, when a safety signal is received, storing the user's safety state, and transmitting the safety state to the user's guardian device.

According to another feature of the present invention, the customer safety management method may further include, when a help request signal is received, transmitting a help needed message to at least one of a helper device, a user's guardian device, and an emergency agency.

According to another feature of the present invention, the customer safety management method includes the steps of providing a contact list to the user device when a help request signal is received, a plurality of emergency agencies, assistants, and guardians included in the contact list from the user device. The method may further include receiving a selection for one, and transmitting a message requiring assistance to at least one of a plurality of emergency agencies, assistants, and guardians in response to the selection received from the user device.

The customer safety management apparatus according to various embodiments of the present invention transmits a safety check message to a storage unit configured to store information about a user, a user device of the user, and a safety signal from the user device in response to the safety check message, request for help A communication unit configured to receive at least one of a signal and a non-response signal, and a processor configured to process the signal, wherein the communication unit, when the non-response signal is received, transmits a situation notification message including information about the user to the companion device can be further configured.

In the above, the present invention has been described with specific matters such as specific components and limited embodiments and drawings, but these are only provided to help a more general understanding of the present invention, and the present invention is not limited to the above embodiments No, those of ordinary skill in the art to which the present invention pertains can devise various modifications and variations from these descriptions.

Therefore, the spirit of the present invention should not be limited to the above-described embodiments, and not only the claims described below, but also all modifications equivalently or equivalently to the claims described below belong to the scope of the spirit of the present invention. will be.

100: customer safety management device
110: storage unit
120: communication department
130: processor
200: user device
300: Companion device

Claims (6)

delivering a safety check message to the user device;
receiving at least one of a safety signal, a help request signal, and a non-response signal from the user device in response to the safety check message; and
When the non-response signal is received, comprising the step of delivering a situation notification message including information about the user to a companion device, customer safety management method. According to claim 1,
repeatedly transmitting the safety check message to the user device when the non-response signal is received;
When the non-response signal is continuously received in response to the repeatedly delivered safety check message, the method further comprising the step of transmitting a need message to at least one of a guardian device of the user and an emergency agency, customer safety management method. According to claim 1,
When the safety signal is received, storing the safety state of the user, and further comprising the step of transmitting the safety state to the user's guardian device, customer safety management method. According to claim 1,
When the help request signal is received, the method further comprising the step of transmitting a help message to at least one of the helper device, the user's guardian device, and an emergency agency. According to claim 1,
providing a contact list to the user device when the help request signal is received;
receiving, from the user device, a selection of at least one of a plurality of emergency agencies, helpers, and guardians included in the contact list; and
In response to the selection received from the user device, the method further comprising the step of transmitting a need message to at least one of the plurality of emergency agencies, the assistant, and the guardian, customer safety management method. a storage unit configured to store information about the user;
a communication unit configured to transmit a safety check message to the user device of the user and to receive at least one of a safety signal, a help request signal, and a non-response signal from the user device in response to the safety check message; and
a processor configured to process the signal;
The communication unit, when the non-response signal is received, further configured to deliver a situation notification message including information about the user to the helper device, customer safety management device.

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