KR20090009386A - Messenger and method for providing question-answer services - Google Patents

Abstract

A messenger and a service offer method thereof for supplying a question-answer service are provided to enable an Internet user to register a field that the user can answer a question in advance, so that the user can become an answer having specialized knowledge, so that a questioner can receive an answer with high reliability from answerers having special knowledge. A message processing module manages information on a messenger user. A question processing module processes questions through an available answerer having special knowledge by processing the questions and questions-related matters. A question-answer panel processing module sends answers for the questions to a questioner in real time. If a panel logs in, a login management module automatically registers a login panel list, and receives information by accessing a question-answer robot for answers for unsolved questions. A message transceiving module sends related information by connecting to the robot. A first state information management module transmits state information of an Internet user to a central server. A question-answer type selection module enables the questioner to select a type for obtaining answers for the questions.

Description

Messenger providing question-answer service and method of providing the service {Messenger and Method for providing Question-Answer Services}

The present invention relates to a question-answering service. More specifically, the present invention provides a messenger providing a question-answering service and a question-answering service of the messenger (messenger-based question-answering), which enables a questioner to enter a request and receive an answer sent by the answerer in real time. Service).

With the development of Internet and communication technologies, Internet users do most of their work online. For example, communication users who have used communication means such as telephones, faxes and letters are now performing their personal and public affairs through Internet communication means such as Internet phones, messengers and e-mails.

In this way, Internet communication means allows users to do most of their work, and in particular, allows them to share information with other users easily and freely. For example, users can easily upload and share information on a website using a terminal such as a computer connected to the Internet, or easily download information already posted on the website.

In this way, a lot of information is shared over the Internet, but certain Internet users have to search several websites and waste a lot of time accordingly to answer their questions. In order to solve this problem, the Internet service provider has placed a web page on the website that collects only the frequently asked questions and answers to the website.

However, the common questions and answers are not only at the basic level, but also have a small number of questions and simple contents that do not meet the expectations of users.

Recently, in order to solve this problem, some Internet service providers who operate portal websites such as Naver (www.naver.com) have posted a question in the request section of a web page. If you fill in the question mark (hereinafter referred to as the 'questioner'), the other user reads the question and enters an answer below the question based on their knowledge. (Hereinafter referred to as 'responders' for Internet users who enter these answers), it provides a question and answer service between the questioner and the answerer.

However, such a conventional question-answer service has a problem that a questioner should visit the website from time to time to check whether there is an answer to his question.

In addition, the conventional question-and-answer service allows anyone on the Internet to write an answer to a question, thus increasing the number of answers, causing the questioner to waste time reading the answer. There is a problem in that there is no way to trust and adopt.

Increasingly, Internet users are required to provide a new way of providing question-answering services to Internet users in a situation where Internet users are trying to solve more tasks through the Internet.

The present invention provides a messenger and a messenger for providing a question-answering service for inputting a question asked by a questioner and receiving an answer from an answerer with expertise in real time in order to solve the problems of the prior art. Its purpose is to implement a method of providing a question-answer service (messenger-based question-answer service).

To this end, a messenger providing a question-answer service according to the present invention includes a message processing module 10 for managing information of a logged-in messenger user; A question processing module 20 for processing a question through an answerable person having expertise by processing a question of a questioner and a question related to the question among the messenger users; And a question-answer panel processing module 30 for sending an answer to the question to the questioner in real time.

In addition, the method for providing a question-answer service using a messenger according to the present invention includes: subscribing to a question-answer service; Joining a question-answer panel; Classifying the question entered by the questioner through the messenger, and sending the question to an answerable expert who has subscribed to the question-answer panel; And transmitting in real time to the interrogator at least one or more answers from the respondents, said answerer.

Therefore, the messenger providing the question-answer service according to the present invention and the method of providing the question-answer service of the messenger can be answered by a user who has expertise by registering a field in which an Internet user can answer in advance. As an internet user, the questioner's own questions enable him to get reliable answers in real time from expert respondents.

In addition, the messenger providing the question-answer service according to the present invention and the method of providing the question-answer service of the messenger also charge a fee for each click of the CPC because the responder also sends a corresponding target advertisement when the answerer sends the answer to the questioner. Ad revenue can be obtained. Due to this advantage, the number of Internet users using messengers that provide question-answering services increases, thereby increasing the advertising cost and the advertising effect.

First, in order to clearly describe the present invention, terms used in the present specification are defined as follows.

"Messenger-based question-answer service" means a question-answer service provided by a messenger, and a messenger providing the service means "messenger providing a question-answer service." In the present specification, a messenger means a messenger that provides a question-answer service, and a messenger that cannot provide a question-answer service according to the present invention will be referred to as a conventional messenger.

'Messenger User' means a member who subscribes to a company (Internet Service Provider) that provides a messenger that provides a question-answer service among Internet users, and 'Questioner' refers to a messenger user who has entered a predetermined request as a messenger user. Meaning, 'responder' means a messenger user who can subscribe to the question-answer panel and send a reply to the requester's request. 'Responder' actually sends a reply to the requester's request. Means a messenger user.

'Question-answer robot' (hereinafter referred to as 'search robot') refers to a question-answer program that receives a questioner's question and sends it to the answeree, and sends the answer received from the answerer to the questioner.

Based on the terms defined above, according to the accompanying drawings, an embodiment of a messenger providing a question-answer service according to the present invention and a question-answer service (messenger-based question-answer service) of the messenger When described as follows.

1 is a conceptual diagram of a messenger for providing a question-answer service according to the present invention.

When an internet user subscribes to the question-answer service according to the present invention, he becomes a messenger user. If such messenger users further subscribe to the question-answer panel, they become available to answer. In order to be able to answer, it will be described in detail below.

In this state, when the questioner inputs his / her own question through a messenger, the search robot classifies the question and transmits the question to the corresponding answerable persons. If the answerer sends an answer among the respondents, the search robot sends the answer and the advertisement related to the question to the questioner in real time. The interrogator can then obtain a response to his or her question in real time by receiving at least one or more answers through a messenger and selecting an appropriate answer.

Here, messenger users are connected to each other via a messenger user interface as shown in FIG.

Meanwhile, the functions of the questioner and the answeree or the answerer, the search robot located between them, and the messenger and their interrelationships will be described with reference to FIG. 3.

3 is a block diagram illustrating the functions and operations of a component for performing a messenger-based question-answer service, an answerer or an answerer, a questioner, and a search robot according to the present invention.

First, the question-answer panel processing unit 10 that performs an operation related to the answerable person or the answerer registers the question-answer panel that allows the messenger user to join the panel of the messenger-based question-answer service according to the present invention to become an answerable person. Function, to enable the answerer to register the area of expertise that he or she knows well, and to set the conditions for the answerer to answer the question (time to answer the question, question to answer per day) Number, range of questions, etc.), messenger question-answer panel login-related functions, function to allow answerees to decide whether to answer questions, and send responses to robots.

The question-answer questioner processing unit 30 that performs an operation related to the questioner has a function of allowing the questioner to register a messenger by wire / wireless, a function of transmitting a question input by the questioner through the messenger to the search robot, and an answer from the search robot. Receive and process the answer selected by the questioner.

The search robot processing unit 20 which performs an operation related to the question-answer search robot receives the question of the questioner from the questioner processing unit and allows the questioner to select a method for obtaining an answer to the question, and provides an answer according to the selected method. Along with the obtained answer, the advertisement server 40 performs a function of transmitting a similar advertisement (advertisement of video, text, and image format) to the questioner with the answer.

Here, the method that allows the questioner to select a way to answer the question, as shown in Figure 4, the way to set up to connect to the appropriate answerable by performing a contextual search through the interactive question, the conventional question -How to choose to search the contents of the answers (search the previous answer DB) written through the answer service, to classify the areas of expertise to set the question to answerable people with expertise, to analyze the most similar questions This is done by setting up a search for home-accessed answers.

When the interrogator chooses to perform a contextual search through the interactive question and set it up to connect to the appropriate answerer, a new user interface window, such as that shown in FIG. 5, appears. The questioner then enters the corresponding question.

Selecting a way for the interrogator to choose to retrieve the answer content (searching for a conventional answer DB) created through a conventional question-answer service brings up a new user interface window, as shown in FIG. The questioner then enters the corresponding question.

If the interrogator chooses to classify the area of expertise and set it up to ask the answerable person with expertise, a new user interface window appears, as shown in FIG. The questioner then enters the corresponding question.

Selecting a way for the interrogator to analyze similar questions and set them to retrieve the most closest answer results in a new user interface window, as shown in FIG. 8. The questioner then enters the corresponding question.

On the other hand, the robot processing unit 20 performs a procedure of additionally asking the answerer whether or not to pay the point when the questioner finds an answer to the question by displaying a user interface window as shown in FIG. 9.

A method of using a messenger-based question-answer service through a question-answer search robot will be described below with reference to FIG. 10.

10 is a flowchart illustrating a method of providing a messenger-based question-answer service according to the present invention.

First, the questioner 300 inputs his own question through the messenger (S1). In this case, as shown in FIG. 4 and FIG. 9, when the type of the question and the final answer are received, a decision regarding whether to pay the point is also input.

The question-answer search robot 200 receives the question received from the questioner and the question type, selects the answerable person according to the question type (S2), and transmits the question to the selected answerable person 100 (S3).

Answer possible person 100 receives the question to determine whether the answer (S4). If the question cannot be answered, the question-answering robot is not answered.

If the answerable person 100 can answer the question, write an answer and transmit it to the question-answer search robot 200 (S5). In this case, the answerable person 100 becomes the answerer 100-1, and the number of the answerers 100-1 becomes at least one.

The question-answer search robot 200 receives a plurality of answers from the answerees 100-1, selects an answer corresponding to the questionnaire answer request details (S6), and transmits the selected answer to the questioner 300. (S7).

The questioner 300 receives a plurality of answers from the question-answer search robot 200 and selects the best answer (S8). Once the best answer is selected, the fact is notified to the question-answer search robot 200.

The question-answer search robot 200 presents the questioner's point to the answerer 100-1 who sent the best answer selected by the questioner 300 (S9).

Then, the answerer 100-1 receives the points paid by the questioner through the question-answer search robot 200 and accumulates (S10).

On the other hand, if the questioner 300 did not select the best answer, it determines whether to ask additional questions, input the additional questions to the messenger and transmits to the question-answer search robot 200 (S11).

When the questioner 300 inputs an additional question to the messenger and transmits the question-answer search robot 200 to the question-answer search robot 200, the question-answer search robot 200 registers the questioner's question in the unresolved question list (S12).

If the interrogator decides not to ask additional questions, the interrogator's questioning process ends.

Therefore, the questioner inputs the question he / she asks via messenger and receives a reliable answer to the question in real time.

A messenger providing a question-answer service according to the present invention described above will be described with reference to the accompanying drawings.

11 is a block diagram of a messenger for providing a question-answer service according to the present invention.

The messenger 400 includes a message processing module 10, a question processing module 20, and a question-answering panel processing module 30.

Here, the message processing module 10 includes a login management module 11, a message transmission and reception module 12, and a first state information management module 13.

The login management module 11 keeps the user's login information, automatically registers the login panel list when the panel logs in (waiting for a constant answer), and asks the question-answer search robot for answers to the unanswered questions before logging out. Receive information by accessing and manage your user account as a whole.

The message transmission / reception module 12 performs message transmission and reception and accesses a question-answering search robot to receive related information.

The first state information management module 13 transmits the state change information to the central server when there is a change in the state information of the messenger user. For example, when the user A changes to the away state because the user A does not use the computer for a preset time, the first state information management module transmits the information indicating that the user A has changed to the away state. That is, the central server transmits the changed state information (away) of the user A to other users registered as friends.

The question processing module 20 includes a question-answer question type selection module 21, a first question-answer robot and a transmission / reception module 22, and a question-answer question management module 23.

The question-answer question type selection module 21 allows the user A to select a type of how to obtain an answer to his question, as shown in FIG. 4.

 The transmission / reception module 22 for the first question-answering robot allows the user A to send and receive the questions and answers with the question-answering robot.

The question-answering question management module 23 manages a user's question, manages question points in the question-answer, manages the user's own question and answer content, and manages open questions. In particular, it determines whether respondents have answered continuously and registers an unresolved list.

The question-answer panel processing module 30 includes a response type selection module 31 for a first question-answer, a transmission / reception module 32 for the second question-answer robot, and an answer management module for the first question-answer ( 33).

The first question-answer type of answer selection module 31 allows the panel to manage its own panel (answer classification selection and answer type management), and to notify the question-answer search robot of its own answer status (answer can be received). Determine if there are any).

The transmission / reception module 32 for the second question-answering robot is responsible for transmission and reception with the question-answering robot.

The first question-answer response management module 33 performs question-answer response processing, point management, and batch processing (displaying on a messenger in real time by transmitting and receiving with a question-answer robot such as points and ranks) for panel answers. .

12 is a block diagram of a search robot providing a question-answer service according to the present invention.

The question-answer search robot 200 is composed of an answerer management robot 40, a question-answer DB pool 50, and a question search robot 60.

The answerer management robot 40 includes a login answerer management module 41, a question-answer panel transmission and reception module 42, and a second status information management module 43.

The login responder management module 41 manages the accessed panel and manages all information such as ranking information and personal information. In addition, it manages the response rate information, etc. of questions for each panel, and in particular, the higher the response rate is operated to pay more points. In addition, it manages the accuracy of question and answer for each panel.

The question-answer panel transmission / reception module 42 transmits / receives to / from a connected answer enabler, connects to a logged-in answer enabler, processes various login information, and transmits and receives panel answer information to a question-answer search robot.

The second state information management module 43 manages state information of the answeree who is connected. For example, the robot is notified of whether it is away or not answered, and the question and answer search robot is notified.

The question-answer database pool 50 is composed of a DB classification engine 51 for each type, a question-answer DB 52, and a point / person DB 53.

The DB classification engine 51 for each type is classified as follows according to the type of each question, as shown in FIG.

1. Expert automatic panel setting: When a natural language question is asked, the SEARCH robot categorizes and sets up a panel that matches the item.

2. Existing Question-Answer DB Contents View Setting: Searches the existing question-answer service's answers to search for the desired answers.

3. Set up expertise: search engines that allow you to move your question from large to small to send the questions to the best panel.

4. Panel DB Search: An engine that allows you to select a number of panels and ask questions to them.

The question-answer DB 52 refers to a pool in which existing question DBs are gathered (composed by each category and configured to be easily searched).

The point and personal DB 53 is a pool that calculates and manages the points of point interrogators for each panel in connection with the login panel management module 41. 11) and the login panel management module 41 of the panel management robot 40.

The question retrieval robot 60 is composed of a second question-answer answer type selection module 61, a transmission / reception module 62 for the third question-answer robot, and a second question-answer response management module 63. .

The answer type selection module 61 of the second question-answer allows to display the same contents as shown in FIG. 4 and the sub contents associated with them.

The transmission / reception module 62 for the third question-answering robot sends and receives a question-answer DB pool 50 to search for an answer to the question.

The second question-answer response management module 63 is a module for sending a response from the panel management robot to the questioner of the messenger. The second question-answer DB pool 50 transmits and receives the answer management processing details to the messenger. To send).

In the embodiments described so far, an example of providing and answering a question-answering service is provided through a computer to be connected to the Internet and a messenger using the same, but a person skilled in the art can use the service according to the present invention between a computer and a mobile communication terminal. You will know.

1 is a conceptual diagram of a messenger providing a question-answer service according to the present invention.

2 is a user interface of a messenger providing a question-answering service according to the present invention.

Figure 3 is a component for performing a messenger-based question-answer service according to the present invention, and is a block diagram for explaining the functions and operations of the answerable person or the answerer, the questioner, and the search robot.

4 to 9 are screens showing an interrogator interface of a messenger for providing a question-answer service according to the present invention.

10 is a flowchart illustrating a method of providing a messenger-based question-answer service according to the present invention.

11 is a block diagram of a messenger for providing a question-answer service according to the present invention.

12 is a block diagram of a search robot providing a question-answer service according to the present invention.

<Short description of the symbols in the drawings>

100: available to answer

100-1: Answerer

200: question-answer robot

300: Interrogator

400: messenger

Claims (12)

A message processing module 10 for managing information of the logged-in messenger user; A question processing module 20 for processing a question through an answerable person having expertise by processing a question of a questioner and a question related to the question among the messenger users; And And a question-answer panel processing module (30) for sending an answer to the question to the questioner in real time. The method of claim 1, wherein the message processing module A login management module 11 which automatically registers a login panel list when a panel is logged in among the Internet users and receives information by connecting a question-search search robot to an answer to an unanswered question before logging out of the Internet user. ); A message transceiving module 12 for accessing the question-answering search robot and transmitting related information; And a first state information management module (13) for transmitting the state information of the Internet user to a central server. The method of claim 1, wherein the query processing module 20 A question-answer question type selection module 21 for allowing the questioner to select a type for answering his or her question; A transmission / reception module 22 for a first question-answering robot for transmitting and receiving the question-answering robot and the question and answer of the questioner; And And a question-answer question management module (23) for managing answers, points, and outstanding questions related to the question. The method according to any one of claims 1 to 3, wherein the question-answer panel processing module 30 The first question-answer answer type selection module (31), which allows the panel to manage its answer classification selection and answer type, and to inform the question-answer search robot whether its answer status is available or not. ); A transmission / reception module 32 for a second question-answering robot that transmits and receives with the question-answering robot; And And a first question-answer answer management module (33) for performing a batch of answers to the question, point management, and panel answer. The method of claim 1, further comprising a question-answering search robot that provides a question-answer service, The question-answer search robot A messenger providing a question-answering service having an answering machine management robot (40), a question-answering database pool (50), and a question-searching robot (60). The method of claim 5, wherein the answerer management robot 40 A login responder management module 41 that manages login respondents' personal information, answer ranking, answer rate, and points; A question-answer panel transmission / reception module 42 which transmits / receives to and from the connected answer enabler, processes various login information by connecting to the logged-in answer enabler, and transmits and receives the answer-answer information to the question-answer search robot; And And a second status information management module (43) for managing the status information of logged in answerees. The method of claim 5 or 6, wherein the question-answer database pool 50 DB classification engine (51) for each type consisting of expert automatic answerer setting, existing question-answer DB content view setting, expertise field setting, answerer DB search engine; A question-answer DB 52 in which existing question DBs are collected; And A pool that calculates and manages the points of the questioners for each panel in connection with the logged-in responder management module. The personal information management messenger login management module 11 and the answerer management robot 40 of each answerer and answerer. A messenger providing a question-answering service having a point / personal DB (53) operating in conjunction with the login answering machine management module (41). The method of any one of claims 5 to 7, wherein the question search robot 60 is A second question-answer answer type selection module (61) for selecting a type for which the questioner's question is sought; A transceiving module 62 for a third question-answering robot for transceiving with the question-multiple DB pool 50 to search for an answer to the question; And A module for sending a response to the questioner of the messenger from the answerer management robot, the second question-answer response management to transmit and receive the response management processing details with the messenger and the result to the question-answer DB pool 50 A messenger providing a question-answering service having a module (63). Subscribing to the question-answering service; Joining a question-answer panel; Classifying a question input by a questioner through a messenger, and sending the question to an answerable expert who has subscribed to the question-answer panel; And transmitting, in real time, at least one or more answers sent by an answerer among the answerable persons to the question text in real time. 10. The method of claim 9, wherein sending the at least one answer to the questioner And transmitting the advertisement related to the question together. The method of claim 9, Registering, by the answerable person, a field of expertise that he or she knows well; And setting a condition for the answerable person to perform an answer to the question. The method of claim 9, Receiving a question from a questioner from the questioner processor and allowing the questioner to select a method for obtaining an answer to the question; And And obtaining a response according to the selected method, and sending a similar advertisement to the questioner from the advertisement server together with the obtained answer to the questioner.

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