JP7125966B2 - Vehicle rental service management device, vehicle rental service management method, and program - Google Patents

Description

The present invention relates to a vehicle rental service management device, a vehicle rental service management method, and a program.

Conventionally, vehicle rental services such as car sharing services that rent one vehicle to various users have been operated. Vehicles rented out to users in the car sharing service are parked at bases such as parking lots. The bases where the vehicles are parked are scattered in various places. In a car sharing service, it is desirable that the frequency of use of vehicles at each base be averaged. However, in reality, the frequency of use of vehicles is uneven at each site, such that the frequency of use of the vehicle located at a site located at a more convenient location is higher. Furthermore, among the vehicles located at the same base, there are vehicles that are highly practical and vehicles that are highly hobbyistic, and there is also a bias in the frequency of use for each vehicle. In this way, there are obstacles to improving the operational efficiency of vehicles.

In relation to this, in Patent Document 1, based on vehicle usage history information, vehicle usage conditions are analyzed for each predetermined time slot for each vehicle rental location, and based on the analyzed usage conditions, vehicle usage conditions are analyzed for each predetermined time slot. A vehicle management device for changing the usage fee of a vehicle is disclosed.

JP 2019-148888 A

The technology described in Patent Literature 1 aims to increase the operational efficiency of vehicles by allowing users to select inexpensive vehicles. However, the task of comparing usage fees is a troublesome task for the user. Therefore, there is a concern that the technology described in Patent Document 1 may not realize smooth operation.

The present invention has been made based on the recognition of the above problems, and provides a vehicle rental service management apparatus, a vehicle rental service management method, and a vehicle rental service management method capable of realizing smooth operation while increasing the operational efficiency of vehicles in a vehicle rental service. The purpose is to provide a program.

A vehicle rental service management device, a vehicle rental service management method, and a program according to the present invention employ the following configuration.
(1): A vehicle rental service management device according to an aspect of the present invention includes a reception unit that receives a request for renting a vehicle for use by a user, and at least one vehicle to be rented. Operation that calculates the utilization rate for each vehicle storage location based on storage location information in which the storage location of the vehicle is registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded and a rate calculating unit for determining the number of vehicles to be rented to the vehicle user who is the user related to the vehicle rental request based on the vehicle utilization time and the operation rate for each vehicle storage location included in the vehicle rental request. A vehicle rental comprising: a selection unit that selects a storage location candidate; and a provision unit that transmits information on the storage location candidate selected by the selection unit to a terminal device of the vehicle user using a communication device. It is a service management device.

(2): In the aspect of (1) above, the selection unit selects a storage location with a lower utilization rate as a candidate for the storage location as the usage time increases.

(3): In the aspect (1) or (2) above, the selection unit includes map information including information on at least roads and locations of the one or more vehicle storage locations, and at least By referring to the user information in which information on the place of departure is registered, the storage place within a predetermined range from the position of the place of departure of the vehicle user is selected as a candidate for the storage place.

(4): In any one aspect of (1) to (3) above, the operation rate calculation unit calculates the operation rate based on the actual usage time for each predetermined period, and the selection unit , the candidate for the storage location is selected based on the operating rate of the predetermined period corresponding to the usage time.

(5): A vehicle rental service management device according to an aspect of the present invention includes a reception unit that performs processing for receiving a vehicle rental request for requesting that a user rent a vehicle for use; an operation rate calculation unit for calculating an operation rate for each vehicle based on vehicle information in which the vehicle is registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded; a selection unit that selects a vehicle candidate to be rented to a vehicle user who is a user related to the vehicle rental request based on the usage time of the vehicle and the operating rate of each vehicle included in the rental request; and a providing unit configured to transmit information on the candidate vehicle selected by the selecting unit to the terminal device of the vehicle user using a.

(6): In the aspect of (5) above, the selection unit selects a vehicle with a lower operating rate as the vehicle candidate as the usage time is longer.

(7): In the above aspect (5) or (6), the selection unit includes map information including information on at least roads and locations of the one or more vehicle storage locations, and at least By referring to the user information in which the information of the departure place is registered, the vehicle arranged in the storage location within a predetermined range from the position of the departure place of the vehicle user is selected as a candidate for the vehicle. be.

(8): In any one aspect of (5) to (7) above, the operation rate calculation unit calculates the operation rate based on the actual usage time for each predetermined period, and the selection unit , the vehicle candidate is selected based on the operating rate of the predetermined period corresponding to the usage time.

(9): In the aspect of (4) or (8) above, the predetermined period is a period determined by one or more criteria out of time period, day of the week, and month.

(10): In a vehicle rental service management method according to an aspect of the present invention, a computer performs a process of accepting a vehicle rental request to request that a user rent a vehicle for use, and one or more Based on the storage location information in which the storage location of the vehicle is registered and the usage record information in which at least the actual usage time of the vehicle used by the user is recorded, the utilization rate for each vehicle storage location is calculated, Based on the usage time of the vehicle included in the vehicle rental request and the operating rate of each vehicle storage location, candidates for the vehicle storage location to be rented to the vehicle user who is the user related to the vehicle rental request are determined. A vehicle rental service management method for selecting and transmitting information on the selected candidate for the storage location to the terminal device of the vehicle user using a communication device.

(11): In a vehicle rental service management method according to an aspect of the present invention, a computer performs a process of accepting a vehicle rental request to request that a user rent a vehicle for use, and one or more vehicles are rented. based on the vehicle information in which the vehicles are registered and the usage record information in which at least the actual usage time of the vehicle used by the user is recorded, the operating rate of each vehicle is calculated and included in the vehicle rental request. Based on the usage time of the vehicle and the operating rate of each vehicle, candidates for vehicles to be rented to the vehicle user who is the user related to the vehicle rental request are selected, and the vehicle user's A vehicle rental service management method for transmitting information on the selected vehicle candidate to a terminal device.

(12): A program according to an aspect of the present invention causes a computer to perform a process of accepting a vehicle rental request requesting that a user rent a vehicle for use, and Based on storage location information in which storage locations are registered and actual usage information in which at least the actual usage time of the vehicle used by the user is recorded, the operating rate for each storage location of the vehicle is calculated, and the operation rate of the vehicle is calculated. causing the vehicle user who is the user related to the vehicle rental request to select a candidate for the storage location of the vehicle to be rented based on the usage time of the vehicle and the utilization rate of each storage location of the vehicle included in the rental request; It is a program for transmitting the information of the candidate for the storage location selected to the terminal device of the vehicle user using a communication device.

(13): A program according to an aspect of the present invention causes a computer to perform a process of accepting a vehicle rental request requesting that a user rent a vehicle for use, and one or more vehicles to be rented Based on the registered vehicle information and the actual usage information in which at least the actual usage time of the vehicle used by the user is recorded, the operation rate of each vehicle is calculated, and the number of vehicles included in the vehicle rental request is calculated. Based on the usage time and the operating rate of each vehicle, the vehicle user, who is the user of the vehicle rental request, selects a candidate vehicle to rent, and the terminal device of the vehicle user is sent using a communication device. A program for transmitting information on the selected candidate vehicle.

According to the aspects (1) to (13) described above, it is possible to realize smooth operation while increasing the operation efficiency of the vehicle of the vehicle rental service.

1 is a diagram showing an example of the configuration and usage environment of a vehicle rental service management device according to an embodiment; FIG. It is a figure which shows an example of the rental vehicle information in the vehicle rental service management apparatus which concerns on embodiment. It is a figure which shows an example of the user information in the vehicle rental service management apparatus which concerns on embodiment. It is a figure which shows an example of the usage record information in the vehicle rental service management apparatus which concerns on embodiment. It is a figure which shows an example of the operating rate information in the vehicle rental service management apparatus which concerns on embodiment. FIG. 4 is a diagram schematically showing how a vehicle station candidate is searched in the vehicle rental service management device according to the embodiment; FIG. 4 is a diagram schematically showing a method of selecting a vehicle station from vehicle station candidates retrieved by the vehicle rental service management device according to the embodiment; FIG. 5 is a diagram showing an example of an information screen that provides information on candidate vehicle stations selected in the vehicle rental service management device according to the embodiment; It is a sequence diagram showing an example of the flow of processing executed in the car sharing service according to the embodiment. It is a figure which shows an example of the information screen in the case of making a vehicle rental request to the vehicle rental service management apparatus which concerns on embodiment. It is a figure which shows an example of the information screen in the case of specifying the vehicle which utilizes the vehicle rental service management apparatus which concerns on embodiment. FIG. 7 is a diagram showing an example of an information screen when a vehicle rental request is received in the vehicle rental service management device according to the embodiment;

Embodiments of a vehicle rental service management device, a vehicle rental service management method, and a program according to the present invention will be described below with reference to the drawings. In the following explanation, the vehicle rental service is a service in which a plurality of users share a vehicle parked at a base such as an unmanned parking lot (hereinafter referred to as a "vehicle station"), a so-called car sharing service. shall be

Vehicles rented in the vehicle rental service are, for example, two-wheeled, three-wheeled, and four-wheeled vehicles. These vehicles may be, for example, vehicles that run using the driving force of an internal combustion engine that uses fuel as an energy source, such as a diesel engine or a gasoline engine, or electric power supplied from a battery (secondary battery). It may be an electric vehicle or a hybrid vehicle using as an energy source.

[Usage Environment of Vehicle Rental Service Management Device]
FIG. 1 is a diagram showing an example of the configuration and usage environment of a vehicle rental service management device according to an embodiment. In the car sharing service, vehicles to be rented (hereinafter referred to as "vehicles M") are rented out to one or more users U registered in advance. The vehicle rental service management device 100 manages rental of the vehicle M in the car sharing service. The vehicle rental service management device 100 communicates with each of one or more terminal devices T via the network NW. The network NW is a wireless communication network including, for example, the Internet, a WAN (Wide Area Network), a LAN (Local Area Network), a provider device, a wireless base station, and the like.

The terminal device T is, for example, a portable terminal device such as a smart phone or a tablet terminal. The terminal device T performs procedures for using the car sharing service according to the operation by the user U. In the terminal device T, an application or the like for using the car sharing service is executed. The application transmits, for example, information for applying for rental of the vehicle M to the vehicle rental service management device 100 in response to an operation by the user U. FIG. The application causes a display device to display an image based on the information or notification transmitted by the vehicle rental service management device 100, or causes a speaker to produce sound data.

[Configuration of vehicle rental service management device]
The vehicle rental service management device 100 accepts rental of the vehicle M to the user U in the car sharing service. The vehicle rental service management device 100 calculates the usage fee for the rented vehicle M. The vehicle rental service management device 100 performs procedures for payment of usage fees with the user U. The vehicle rental service management device 100 includes, for example, a storage unit 110, a communication unit 120, a reception unit 130, an operation rate calculation unit 140, a selection unit 150, and a provision unit 160.

The receiving unit 130, the operating rate calculating unit 140, the selecting unit 150, and the providing unit 160 are each implemented by a hardware processor such as a CPU (Central Processing Unit) executing a program (software). be. Some or all of these components are hardware (circuit part; circuitry) or by cooperation of software and hardware. Some or all of the functions of these components may be realized by a dedicated LSI. The program may be stored in advance in a storage device (a non-transitory storage medium) such as a HDD (Hard Disk Drive) or flash memory provided in the vehicle rental service management device 100, or may be stored in a DVD or CD. - is stored in a detachable storage medium (non-transitory storage medium) such as a ROM, and when the storage medium is attached to a drive device provided in the vehicle rental service management apparatus 100, the vehicle rental service management apparatus 100 It may be installed in the provided HDD or flash memory. The vehicle rental service management device 100 may be implemented in a server device or storage device incorporated in a cloud computing system. In this case, the functions of the vehicle rental service management device 100 may be realized by a plurality of server devices and storage devices in the cloud computing system.

The storage unit 110 stores, for example, rental vehicle information 111, user information 112, map information 113, usage record information 115, and operating rate information 117. FIG. FIG. 2 is a diagram showing an example of the rental vehicle information 111 in the vehicle rental service management device 100 according to the embodiment. The rental vehicle information 111 is information about the vehicle station installed in the car sharing service and the vehicle M rented to the user U. FIG. The rental vehicle information 111 is registered in advance by, for example, a person in charge of an operator who operates a car sharing service. The rental vehicle information 111 is updated when a vehicle station operated in the car sharing service or a vehicle M to be rented is added or deleted. The rental vehicle information 111 is, for example, information in which a station ID specifying a vehicle station is associated with a vehicle ID, a vehicle type, and a passenger capacity. The station ID is information representing the name and position of a base (vehicle station) such as a parking lot where the vehicle M is parked when the vehicle M is not rented to the user U. The vehicle ID is identification information that identifies the vehicle M parked at the vehicle station. The vehicle type is information representing the name, type, type, and the like of the vehicle M. FIG. The passenger capacity is information representing the number of users U who can ride in the vehicle M. The rental vehicle information 111 is not limited to that shown in FIG. 2, and may include various types of information such as the time when the rental vehicle is reserved for the user U, for example. The vehicle station is an example of "vehicle storage location" in the scope of claims, and the rental vehicle information 111 is an example of "storage location information" in the scope of claims. The rental vehicle information 111 is also an example of "vehicle information" in the claims.

Returning to FIG. 1, the map information 113 is, for example, information in which road shapes are represented by links indicating roads and nodes connected by the links. The map information 113 also includes, for example, vehicle station names and location information. The map information 113 may also include information on public transportation such as trains and buses, for example. The information on public transportation includes, for example, the names and locations of stations and bus stops, in addition to information specifying where to get on and off when the user U uses public transportation, as well as information on the user U, such as usage fees. Information on fees to be paid when using public transportation may also be included.

Each information of the user information 112, the usage history information 115, and the operating rate information 117 will be described later.

The communication unit 120 is a communication interface such as a network card for connecting to the network NW. The communication unit 120 communicates with each terminal device T via the network NW. The communication unit 120 is an example of a "communication device" in the scope of claims.

Based on the information acquired from the terminal device T via the communication unit 120, the reception unit 130 requests the user U to join the car sharing service and requests the user U to rent the vehicle M (including rental reservations). receive processing. The user U may operate an application running on the terminal device T to input the information for the membership acceptance process and the rental request acceptance process, and the application may transmit the information to the vehicle rental service management device 100. Alternatively, the person in charge of accepting the car sharing service may register in the vehicle rental service management device 100 in response to the user U's request.

The reception unit 130 registers the information of the user U who has performed the membership reception processing as the user information 112 and stores it in the storage unit 110 . FIG. 3 is a diagram showing an example of the user information 112 in the vehicle rental service management device 100 according to the embodiment. The user information 112 is information for specifying the user U. FIG. The user information 112 includes, for example, a name, sex, age, date of birth, address, place of departure, desired conditions, and payment information for a user ID that identifies the user U. This is associated information. Each of the name, sex, age, and date of birth is user U's own information. The address is information representing the current address of the user U and the like. The place of departure is information representing a starting point for the user U to head to the vehicle station. The starting point is, for example, the nearest station used by the user U, nearby facilities, or the like. The information on the place of departure is information on the name and position of the place applied by the user U, and when a place different from the address is applied, the information on the name and position of the place is registered, and the same place as the address is registered. is applied, "same" may be registered as the departure point information. The desired condition is information representing conditions when the selection unit 150, which will be described later, selects the vehicle station where the vehicle M to be lent to the user U is parked or the vehicle M to be lent to the user U as a candidate. The desired condition includes, for example, a condition for selecting a vehicle station within a predetermined range from the user U's starting point (which may be the current position). For example, in FIG. 3, "A" is a condition for selecting within a radius of 1 [km] from the departure point of user U, and "A" is a condition for selecting within a radius of 2 [km] from the departure point of user U. An example is shown in which "B" and "-" indicating that no condition is set are described. Here, even if no conditions are set, a maximum value may be set, for example, within a radius of 3 [km] from the user U's starting point. The desired conditions may be set by the user U in advance (for example, when joining the car sharing service). For example, for reasons such as being elderly, having young children, or having difficulty traveling to a distant vehicle station, and wishing to select a vehicle station that is as close as possible. The person U sets the desired condition = "A" in advance, and the user U, who is relatively easy to go to the vehicle station at a distant position, does not set the desired condition (the desired condition = "-"). can be In this case, for example, each user U may be prevented from feeling unfair by differentiating the admission fee for the car sharing service, the monthly basic fee, the usage fee for the vehicle M, and the like. The desired condition may be set by the vehicle rental service management device 100 based on whether or not the previously selected vehicle station or vehicle M candidate has been used by the user U. For example, for user U who often cancels the use of the selected vehicle station without setting the desired condition in the initial value (desired condition = "-"), the vehicle station can be selected according to the next rental request. The setting of the desired condition may be appropriately changed so as to explore (guess) the judgment criteria of the user U for the selected vehicle station, such as gradually narrowing the selection range. Desired conditions are not limited to those described above, and there are various conditions for selecting candidate vehicle stations and vehicles M, such as further dividing a predetermined range or specifying the vehicle type of the desired vehicle M. may be described. Further, the desired condition is not limited to one condition, and a plurality of conditions may be described. The payment information is information representing a payment method when the user U pays the usage fee for the car sharing service. Information such as the type of card used for payment, such as credit card, debit card, cash card, name, card number, etc., is registered as the payment information. The user information 112 is not limited to that shown in FIG. Various information may be included, such as historical information representing M and vehicle stations.

Returning to FIG. 1, when the user U makes a rental request for the vehicle M, the reception unit 130 receives information indicating that the rental request has been made, at least information indicating the user U who has made the rental request, Information on the usage time of the vehicle M included in the rental request is output to the selection unit 150 . When the rental request includes information about the destination to which the user U rents the vehicle M, the reception unit 130 selects the destination information in addition to or instead of the information on the usage time of the vehicle M. You may output to the part 150. FIG. The user U who requested the rental is an example of the "vehicle user" in the claims.

The operating rate calculation unit 140 calculates the operating rate of the vehicle station and the vehicle M based on the usage record information 115 . The operating rate represents, for example, the ratio of the time during which the vehicle M parked at the vehicle station is being rented for each predetermined period such as a time slot of a day, a day of the week, or a month. The operating rate at a vehicle station where a plurality of vehicles M are parked may represent the ratio of the time during which any one of the vehicles M parked at the same vehicle station is being rented. It may be a summary of the ratio of the rental time for each vehicle M. The operating rate at a vehicle station where one vehicle M is parked is the ratio of the time during which the vehicle M itself is rented. The operating rate calculation unit 140 calculates the operating rate at predetermined time intervals (for example, one-hour intervals), and stores (updates) the operating rate information 117 summarizing the calculated operating rate information in the storage unit 110 at appropriate times. Let

Here, examples of the usage record information 115 and the operating rate information 117 will be described. FIG. 4 is a diagram showing an example of the usage record information 115 in the vehicle rental service management device 100 according to the embodiment. The usage record information 115 is, for example, information in which the station ID and the vehicle ID of the vehicle M parked at the vehicle station are associated with the date, the day of the week, and the time. The time is divided into one-hour intervals, and the actual time lent (used) to any of the users U is shown. The usage record information 115 shown in FIG. 4 includes a vehicle M with a vehicle ID=M101 parked at a vehicle station with a station ID=P11 and a vehicle with a vehicle ID=M522 parked at a vehicle station with a station ID=P25. It is an example showing the actual hours of renting (used) to any user U in a certain week for M and M. FIG. For example, for each vehicle M, the operation rate calculation unit 140 divides the total amount of time rented to any user U by the time in a day (24 hours), thereby calculating a certain time period in the vehicle M. Daily utilization rate can be calculated. The operating rate calculator 140 can calculate the operating rate of the vehicle M for each day of the week by, for example, averaging the operating rates of a plurality of same days of the week. Similarly, the operating rate calculation unit 140 can calculate, for example, a monthly operating rate or an operating rate for each predetermined plurality of months (for example, each season). For example, for each vehicle M, the operating rate calculation unit 140 calculates the total amount of time rented to any user U during a predetermined time period (for example, the time period from 13:00 to 16:00) in a week. By dividing by the time for one week in a predetermined time period, the operation rate of the vehicle M in a certain time period can also be calculated. The usage record information 115 is not limited to that shown in FIG. 4. For example, it is possible to calculate the operating rate of the vehicle station and the operating rate of the vehicle M for each predetermined period such as date, day of the week, and time period. Any information is acceptable. The operating rate calculation unit 140 is not limited to calculating the operating rate for the period described above, and may calculate the operating rate for various periods as necessary. The method of calculating the operation rate in the operation rate calculation unit 140 is not limited to the above-described method, and any calculation method may be used as long as it is a method capable of calculating the operation rate of the vehicle station and the vehicle M. . A track record of time lent (used) to any of the users U is an example of a "record of use time" in the scope of claims.

FIG. 5 is a diagram showing an example of the operating rate information 117 in the vehicle rental service management device 100 according to the embodiment. The operating rate information 117 shown in FIG. 5 is an example of a case where a car sharing service operator operates a plurality of vehicle stations. The operating rate information 117 is, for example, information in which a station ID is associated with a station operating rate, a vehicle ID, and a vehicle operating rate. The station operating rate is information representing the operating rate of the vehicle station having the station ID calculated by the operating rate calculation unit 140 . The vehicle operating rate is information representing the operating rate of the vehicle M having the vehicle ID calculated by the operating rate calculation unit 140 . The operating rate information 117 is not limited to that shown in FIG. Any information may be used as long as it represents the operating rate of the station, the operating rate of the vehicle M, and the like.

Returning to FIG. 1, when the reception unit 130 outputs the information indicating that the rental request has been made, the selection unit 150 selects a vehicle station where the vehicle M to be rented to the user U who requested the rental of the vehicle M is parked, Alternatively, a candidate vehicle M to be rented to the user U is selected. More specifically, the selection unit 150 can rent the vehicle M for the usage time requested by the user U based on the usage time information of the vehicle M output by the reception unit 130 and the operating rate information 117. A vehicle station where the vehicle M is parked or a candidate for the vehicle M is selected. When the selection unit 150 searches for selection of a vehicle station, among all the vehicles M parked at the selected vehicle station candidate, vehicles M that have not already been used or reserved for use by another user U are selected. is the vehicle M to be rented to the user U. At this time, the selection unit 150 may exclude, from the vehicles M to be rented to the user U, the vehicle M parked at the same vehicle station and having a high operating rate. In this case, the selection unit 150 selects vehicle station candidates by excluding vehicle stations and vehicles M with high operating rates. When the selection unit 150 searches for candidates for the vehicle M, the searched vehicle M is the vehicle M to be rented to the user U.

In the process of selecting a vehicle station or vehicle M candidate in the selection unit 150, first, based on the information representing the user U who has made the rental request output by the reception unit 130, the user information 112 of the user U is selected. The included departure point and desired conditions are confirmed, and the map information 113 is referenced to search for candidates of vehicle stations or vehicles M satisfying the desired conditions within a predetermined range centered around the departure point. Here, the place where the user U wants to make a rental request and want to borrow is not necessarily the vehicle M located in the vicinity of the user U's starting point. For example, the user U may want to rent a vehicle M in the vicinity of the destination. For this reason, the selection unit 150 acquires, for example, information on the current location of the user U, information on the area where the vehicle station or vehicle M is to be selected, etc., prior to retrieving candidates for the vehicle station or vehicle M. may This information can be acquired via the communication unit 120 from the terminal device T on which the application is running. The information on the current position of the user U is, for example, information indicating the current position of the terminal device T obtained from a position sensor such as a GPS (Global Positioning System) included in the terminal device T. FIG. The area information is, for example, information input by the user U by operating an application running on the terminal device T. FIG. The selection unit 150 uses the acquired current position of the user U or the position representing the area as a center position, and uses this center position as the starting point of the user U, and selects vehicle stations or vehicles M within a predetermined range around the center position. Search for suggestions.

Then, the selection unit 150 selects a vehicle station where the vehicle M to be lent to the user U is parked or a candidate for the vehicle M to be lent to the user U from among the retrieved vehicle station or vehicle M candidates. At this time, the selection unit 150 refers to the operating rate information 117 corresponding to each vehicle station or vehicle M candidate searched. More specifically, the selection unit 150 refers to the operation rate information 117 of the date, day of the week, and time period corresponding to the usage time of the vehicle M requested by the user U. FIG. Then, the selection unit 150 selects a candidate for a vehicle station or vehicle M with a lower operating rate as the usage time of the vehicle M requested by the user U is longer. Select as a candidate. In other words, the selection unit 150 prevents a vehicle station or vehicle M with a high operating rate from being used (exclusively) by a single user U for a long period of time, and allows more users U to use the vehicle station or vehicle M in a timely manner even for short periods of time. It is selected as a candidate for the vehicle station or vehicle M so that it can be done. For example, a threshold (for example, 2 hours) for the usage time of the vehicle M is set, and if the usage time is longer than the threshold, information is provided to the user U on candidates for vehicle stations or vehicles M with low operating rates. It is selected as a candidate for the vehicle station or vehicle M to be used. When the rental request includes information on the destination of the user U and the information on the destination is output by the reception unit 130, the selection unit 150 selects , a vehicle station or vehicle M candidate with a low operating rate may be selected as a vehicle station or vehicle M candidate for providing information to the user U. This is because the length of the distance to the destination is considered to correspond to (eg, be proportional to) the length of usage time. For example, if a threshold value (for example, 10 [km]) is set for the distance traveled by the vehicle M, and the distance to the destination is longer than the threshold value, the candidate for the vehicle station or vehicle M with a low operating rate is selected by the user. It may be selected as a candidate vehicle station or vehicle M to provide information to U. As a result, the vehicle station and the vehicle M with a high operating rate are rented to the user U for a short usage time, and the vehicle station and the vehicle M with a low operating rate are rented to the user U for a long usage time. As a result, the operating rate of each vehicle station and vehicle M installed in the car sharing service is smoothed, and the overall operating rate of the vehicle station and the rented vehicles M can be improved. And each user U becomes easier to use the car sharing service.

Here, an example of a state in which the selection unit 150 searches for and selects candidates for the vehicle station or the vehicle M will be described. In the following description, it is assumed that the selection unit 150 searches for vehicle station candidates. FIG. 6 is a diagram schematically showing how the vehicle station candidate is searched in the vehicle rental service management device 100 according to the embodiment. FIG. 6 shows an example of a state in which vehicle stations within a predetermined search range SR around the current position of the user U are being searched for. The search range SR is an example of a case where no desired condition is set in the user information 112 of the user U (desired condition=“-”). In FIG. 6 , the positions of vehicle stations searched by the selection unit 150 are indicated by solid line icons, and the positions of vehicle stations not searched by the selection unit 150 are indicated by broken line icons. As shown in FIG. 6, the selection unit 150 searches for a plurality of vehicle station candidates within a predetermined search range SR.

FIG. 7 is a diagram schematically showing a method of selecting a vehicle station from vehicle station candidates retrieved by the vehicle rental service management apparatus 100 according to the embodiment. FIG. 7 schematically shows the arrangement of vehicle station candidates within a predetermined search range SR searched by the selection unit 150 . Here, it is assumed that each vehicle station candidate is each vehicle station included in the operating rate information 117 shown in FIG. 7 are associated with the "station ID" and "station operating rate" information in the operating rate information 117 shown in FIG. However, these pieces of information are not information provided to the user U. The selection unit 150 refers to the operating rate information 117 and selects a vehicle station candidate where the vehicle M to be rented to the user U is parked from among the searched vehicle station candidates. For example, when the usage time of the vehicle M included in the rental request from the user U is 2 hours from 10:00 to 12:00 (it is determined that the usage time is short), the selection unit 150 determines the station operating rate = 60%, but the closest station ID = P11 vehicle station from the current position of the user U is selected. For example, when the usage time of the vehicle M included in the rental request from the user U is 8 hours from 10:00 to 18:00 (it is determined that the usage time is long), the selection unit 150 determines the station operating rate = 15%, the vehicle station with station ID = P93 having the lowest operating rate is selected. Here, for the vehicle station with the station ID=P93 selected by the selection unit 150, as described with reference to FIG. ) is an example of a vehicle station selected in the case. When using the vehicle station with this station ID=P93, the user U, for example, rides a bicycle, a motorcycle, or public transportation (a train from nearby station S1 to station S2 in FIG. 7) from the current position. (including walking after getting off the train at station S2) to go to the vehicle station. Therefore, in the car sharing service, for example, the usage fee for the vehicle M may be discounted so that the user U does not feel unfair.

The vehicle station selected by the selection unit 150 when the vehicle M is used for a long time varies depending on the desired conditions included in the user information 112 of the user U, as described above. FIG. 7 shows a predetermined search range SR-A searched by the selection unit 150 when the desired condition=“A” and a predetermined search range SR-A searched by the selection unit 150 when the desired condition=“B”. An example with SR-B is also shown. For example, when a vehicle station is searched based on the desired condition=“B”, the selection unit 150 searches for vehicle stations within the search range SR-B. The rate=25%, which is higher than the operating rate of station ID=P93, but selects the vehicle station of station ID=P80, which has the lowest operating rate within the search range SR-B. For example, when searching for a vehicle station based on the desired condition=“A”, the selection unit 150 searches for vehicle stations within the search range SR-A. The rate=35%, which is higher than the operating rate of station ID=P80, but selects the vehicle station of station ID=P25, which has the lowest operating rate within the search range SR-A. In this case as well, in the car sharing service, the charge for using the vehicle M may be differentiated according to desired conditions or the location of the selected vehicle station, for example.

Returning to FIG. 1 , the selection unit 150 outputs information representing the selected vehicle station to the provision unit 160 . The information on the vehicle station that the selection unit 150 outputs to the provision unit 160 is, for example, information on the selected station ID.

The providing unit 160 generates an information screen showing the information of the vehicle station output by the selecting unit 150 and provides it to the terminal device T of the user U via the communication unit 120 . For example, the providing unit 160 generates an information screen that clearly indicates the position of the vehicle station selected by the selecting unit 150 on the map information 113 . This information screen may include information on vehicles M that can be rented at the vehicle station. This information screen may include usage fee information to be paid by the user U when the vehicle M parked at the provided vehicle station is rented. FIG. 8 is a diagram showing an example of an information screen that provides information on candidate vehicle stations selected in the vehicle rental service management device 100 according to the embodiment. In the information screen shown in FIG. 8, as a desired condition of the user information 112 corresponding to the user U, a desired condition of selecting a vehicle station within a radius of 1 [km] from the departure point (current position) of the user U= This is an example of providing information on a vehicle station with station ID=P25 within the search range SR-A shown in FIG. 7 when "A" is set. In the information screen shown in FIG. 8, an icon indicating the current position of the user U (terminal device T) is displayed in a partial map area including the current position of the user U and the selected vehicle station in the map information 113. , and an icon indicating the position of the selected vehicle station is superimposed to provide information representing their positional relationship. Information on vehicles M that can be rented at the selected vehicle station is also shown. The information screen of FIG. 8 provides, as information relating to the selected vehicle station, information on the name of the storage location (vehicle station) and the type of vehicle M that can be rented at the vehicle station. These pieces of information are information based on the rental vehicle information 111 .

[Overall processing flow]
Next, an example of the overall processing flow in the vehicle rental service management device 100 will be described. FIG. 9 is a sequence diagram showing an example of the flow of processing executed in the car sharing service according to the embodiment. 10 to 12 are diagrams showing examples of information screens displayed on the terminal device T of the user U in the car sharing service. 10 to 12 show examples of information screen images displayed on the terminal device T in order to provide information on the car sharing service in each scene to the user U whose user ID is U0123 (see FIG. 3). is shown. In the following description, the processing of the car sharing service shown in FIG. 9 will be described with reference to examples of the information screen images shown in FIGS. 8 and 10 to 12 as appropriate.

In the following explanation, it is assumed that an application is running on the terminal device T of each user U, and the user U makes a lending request. In the vehicle rental service management device 100, as described above, each of the reception unit 130, the selection unit 150, and the provision unit 160 exchanges information with each terminal device T via the communication unit 120 and the network NW. However, for ease of explanation, it is assumed that each component of the vehicle rental service management device 100 directly exchanges information with the terminal device T. FIG. As described above, the calculation of the operating rate by the operating rate calculating unit 140 is different from (not synchronized with) the timing of the rental request from the user U. Therefore, in the following description, it is assumed that the operating rate of each vehicle station and vehicle M has already been calculated.

The user U performs procedures for requesting the rental of the vehicle M (step S100). The rental request procedure is that the user U operates the terminal device T (application), selects (specifies) the date and time for renting the vehicle M, and applies for the use (including reservation) of the vehicle M. , is a procedure for causing the vehicle rental service management device 100 to transmit a rental request. FIG. 10 shows an example of the information screen when the user U performs the procedure for requesting the rental of the vehicle M in step S100. After the date and time for renting the vehicle M are specified by the user U, the application executed in the terminal device T is input when the user U touches the completion button BE displayed at the bottom of the information screen. A request for renting the vehicle M including the date and time specified is transmitted to the vehicle rental service management device 100 . The information specified by the user U when applying for a rental request is not limited to the date and time at which the vehicle M is to be rented. Various information may be included, such as the amount of cargo to be loaded. In this case, the information screen displayed on the terminal device T by the application may be equivalent to the example of the information screen shown in FIG.

Returning to FIG. 9, the receiving unit 130 performs processing for receiving a request for renting the vehicle M based on the information acquired from the terminal device T (step S200). The reception unit 130 outputs information indicating that the user U has made a rental request, information indicating the user U, and information about the usage time (including the date) of the vehicle M to the selection unit 150 . As a result, based on the information output by the reception unit 130, the selection unit 150 selects the vehicle station where the vehicle M to be lent to the user U who made the rental request for the vehicle M is parked, or the vehicle M to be lent to the user U. A candidate is selected (step S202). The selection unit 150 outputs information representing the selected vehicle station to the provision unit 160 . The providing unit 160 transmits the information of the information screen (see FIG. 8) that provides information on the vehicle station or vehicle M candidate selected by the selecting unit 150 to the terminal device T, and causes the application to present the information (step S204).

The providing unit 160 confirms (inquires) whether the vehicle M parked at the presented vehicle station or the presented vehicle M is to be used (step S206). FIG. 11 shows information when an information screen such as that shown in FIG. 8 is presented, an inquiry is made as to which vehicle M is to be used (borrowed), and the vehicle M to be used (borrowed) by the user U is specified. An example of a screen is shown. As shown in FIG. 11, the terminal device T displays an image based on the confirmation information from the vehicle rental service management device 100. FIG. On the left side of FIG. 11 is an example of an information screen for inquiring which vehicle M to rent from among the rentable vehicles M parked at the selected vehicle station when the selection unit 150 selects a vehicle station candidate. is shown. The information screen on the left side of FIG. 11 is displayed when all vehicles M (see FIG. 2) parked at the vehicle station with station ID=P25 (hereinafter referred to as "vehicle station P25") are vehicles M that can be rented. is an example. The user U can specify the vehicle M to be rented or cancel the request for renting the vehicle M by, for example, touching the corresponding selection button on the information screen on the left side of FIG. 11 . The selection button BM1 shown in the information screen on the left side of FIG. 11 is a selection button when the user U designates the vehicle M of model=H1800 (vehicle ID=M522) parked at the vehicle station P25 as the vehicle M to be borrowed. is. Similarly, the selection button BP2 is a selection button for designating a vehicle model=F4000 (vehicle ID=M735) parked at the same vehicle station P25, and the selection button BP3 is a selection button for designating a vehicle parked at the same vehicle station P25. This is a selection button for specifying the vehicle type=P2500 (vehicle ID=M937). The selection button BC is a selection button for not renting the vehicle M (cancelling the rental request). The left side of FIG. 11 shows an example of a state in which the user U has touched the selection button BM1 to specify the vehicle M of model=H1800 (vehicle ID=M522). As a result, the application sends to the terminal device T the information indicating that the vehicle M of the vehicle type=H1800 (vehicle ID=M522) parked at the vehicle station P25 has been selected (specified) by the vehicle rental service management device 100. (step S208). On the other hand, when the user U touches the selection button BC, the application causes the terminal device T to transmit information indicating that the rental request has been canceled to the vehicle rental service management device 100 in step S208.

The right side of FIG. 11 shows an example of an information screen for inquiring whether or not to rent the selected vehicle M when the selection unit 150 has selected a vehicle M candidate. The information screen on the right side of FIG. 11 is an example when the vehicle M (see FIG. 2) of vehicle ID=M522 (vehicle type=H1800) parked at the vehicle station P25 is selected as a candidate. The user U can answer whether or not to rent the selected vehicle M by touching any of the selection buttons displayed at the bottom of the information screen on the information screen on the right side of FIG. The selection button BY is a selection button for renting the selected vehicle M, and the selection button BN is a selection button for not renting (cancelling) the selected vehicle M. The right side of FIG. 11 shows an example of a state in which the user U touches the selection button BY and answers that the selected vehicle M is to be rented. As a result, the application causes the terminal device T to transmit information indicating that the selected vehicle M is to be rented to the vehicle rental service management device 100 in step S208. On the other hand, when the user U touches the selection button BN, the application causes the terminal device T to transmit information indicating that the rental request has been canceled to the vehicle rental service management device 100 in step S208.

Returning to FIG. 9, the reception unit 130 confirms whether or not the information acquired from the terminal device T is information indicating that the vehicle M is to be used (step S210). More specifically, in step S210, the receiving unit 130 determines that the information acquired from the terminal device T is information indicating that the vehicle M parked at the presented vehicle station is selected (specified), or information indicating that the selected vehicle M is selected. It is confirmed whether the information indicates that the vehicle M is rented or the information indicates that the rental request has been cancelled. In step S210, when it is confirmed that the information acquired from the terminal device T is information indicating that the vehicle M is not to be used (cancelled), the reception unit 130 performs the reception processing of the request for renting the vehicle M this time. finish. After that, the reception unit 130 stores, in the user information 112 corresponding to the user U who has requested the rental of the vehicle M this time, information on, for example, the vehicle station or vehicle M candidate canceled this time, and furthermore, these candidates may be registered as a history and stored (updated) in the storage unit 110 . The reception unit 130 responds to the user U who has requested the current rental of the vehicle M so that the use of the vehicle station or the vehicle M selected in response to the next rental request from the same user U is likely to be accepted. The setting of the desired condition included in the user information 112 may be changed.

On the other hand, when it is confirmed in step S210 that the information acquired from the terminal device T is information indicating that the vehicle M is to be used, the reception unit 130 determines the vehicle M to be rented to the user U (step S212). ). In step S<b>212 , the reception unit 130 confirms the vehicle M selected (specified) by the information acquired from the terminal device T or approved to be rented as the vehicle M to be rented to the user U. Then, the receiving unit 130 transmits (notifies) to the terminal device T that the process of receiving the rental request for the vehicle M has been completed (step S214). FIG. 12 shows an example of an information screen when notifying that the vehicle rental service management device 100 has accepted the vehicle M rental request in step S214. As shown in FIG. 12, the terminal device T displays an image based on the notification information from the vehicle rental service management device 100. FIG. On the right side of FIG. 15, the date and time when the rental request was received, and information indicating that the rental request for the vehicle M parked at the vehicle station P25, the model=H1800 (vehicle ID=M522), was received. An example of the case of (notifying) is shown.

The user U, whose request for renting the vehicle M is accepted in step S214, goes to the vehicle station on the date and time for renting the vehicle M, gets on the vehicle M, and departs from the vehicle station. Here, the user U goes to the vehicle station P25, gets on the vehicle M of the vehicle type=H1800 (vehicle ID=M522), and leaves the vehicle station P25. The vehicle rental service management device 100 confirms whether or not the vehicle M has departed (step S300). The confirmation in step S300 is performed by, for example, a vehicle management unit (not shown) included in the vehicle rental service management device 100. FIG. In step S300, when it is confirmed that the vehicle M has departed, the vehicle management unit (not shown) confirms whether or not the vehicle M has arrived at the vehicle station P25, that is, whether or not the vehicle M has been returned. (Step S400).

When it is confirmed in step S400 that the vehicle M has been returned, the vehicle rental service management device 100 calculates and determines the usage fee for the rented vehicle M (step S402). For the calculation of the usage fee in step S402, for example, a usage fee calculation unit (not shown) provided in the vehicle rental service management device 100 calculates information on the fee system related to the use of the vehicle M, which is stored in the storage unit 110, for example. is determined based on a usage fee table (not shown), which is a database in which is determined, the actual usage time of the vehicle M, and the like. A usage fee calculation unit (not shown) performs procedures for paying the usage fee for the vehicle M determined with the user U (step S404). The payment procedure in step S404 is performed by the payment method indicated in the payment information included in the user information 112, for example. When the payment procedure with the user U is completed, the usage fee calculation unit (not shown) transmits (notifies) that the payment procedure is completed to the terminal device T of the user U (step S406).

With such a configuration and processing flow, the vehicle rental service management device 100 selects a vehicle station where the vehicle M to be lent to the user U who requested to rent the vehicle M in the car sharing service is parked or a candidate for the vehicle M to be lent. and provide the information to the user U. At this time, the vehicle rental service management device 100 preferentially selects a vehicle station or a vehicle M candidate with a lower operating rate as the usage time of the vehicle M requested by the user U is longer, and provides the information to the user. provide to U. As a result, in the car sharing service employing the vehicle rental service management device 100, the operating rates of the installed vehicle stations and vehicles M are smoothed, and the overall operating rates of the vehicle stations and the rented vehicles M are averaged. can be substantially improved. Moreover, when the user U selects the vehicle M parked at the vehicle station candidate provided by the vehicle rental service management device 100 or the provided candidate vehicle M as the vehicle M to be rented, the vehicle M It is no longer necessary to select a vehicle station or a vehicle M in the rental request procedure. That is, it is possible to eliminate the troublesomeness of selecting the vehicle M to be rented.

As described above, according to the vehicle rental service management device 100 of the embodiment, candidates for the vehicle M (including the vehicle station) to be rented to the user U are selected based on the usage time of the vehicle M requested by the user U. It selects and provides the information to the user U. As a result, it is possible for the user U to easily use the vehicle M, and when the user U selects the provided vehicle M candidate as the vehicle M to be rented and boarded, the vehicle M is operated. The operation rate of each vehicle M can be smoothed, and the operational efficiency of the vehicles M in the vehicle rental service can be improved.

According to the vehicle rental service management device of the embodiment described above, the receiving unit 130 that performs processing for receiving a request for renting the vehicle M, which requests the vehicle M to be rented by the user U, and the vehicle to be rented. The rental vehicle information 111 in which the vehicle station where the vehicle M is parked is registered, and the actual time when at least one of the vehicles M used by the user U has been rented (used) by the user U. Based on the recorded usage history information 115, the operating rate calculation unit 140 calculates the operating rate for each vehicle station where the vehicle M is parked, and the usage time of the vehicle M and the vehicle M included in the vehicle M rental request. a selection unit 150 that selects a candidate for a vehicle station where the vehicle M to be rented to the vehicle user who is the user U related to the vehicle M rental request is located, based on the operating rate of each vehicle station where the vehicle M is parked; and a providing unit 160 that transmits information on vehicle station candidates selected by the selecting unit 150 to the terminal device T of the vehicle user using the communication unit 120, thereby improving the operational efficiency of the vehicle M of the vehicle rental service. It is possible to realize smooth operation while increasing

According to the vehicle rental service management device of the embodiment described above, a reception unit that receives a request for renting a vehicle M for use by a user U; and rental vehicle information 111 in which the vehicle M is registered, and usage history information 115 in which the actual time of rental (utilization) of at least one of the vehicles M used by the user U is recorded. and based on the utilization time of the vehicle M and the operation rate of each vehicle M included in the vehicle M rental request, the vehicle M is rented out. A selection unit 150 that selects a candidate for a vehicle M to be rented to a vehicle user who is a user U related to the request, and a terminal device T of the vehicle user using the communication unit 120 to transmit the vehicle M selected by the selection unit 150. By providing the providing unit 160 that transmits candidate information, it is possible to realize smooth operation while increasing the operation efficiency of the vehicle M of the vehicle rental service.

The embodiment described above can be expressed as follows.
a hardware processor;
a storage device storing a program,
By the hardware processor reading and executing the program stored in the storage device,
perform a process of accepting a vehicle rental request requesting that the user rent out the vehicle for use;
Utilization rate for each vehicle storage location based on storage location information in which storage locations for one or more rented vehicles are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded to calculate
Based on the usage time of the vehicle included in the vehicle rental request and the operating rate of each vehicle storage location, candidates for the vehicle storage location to be rented to the vehicle user who is the user related to the vehicle rental request are determined. select,
using a communication device to transmit information on the selected candidate for the storage location to the terminal device of the vehicle user;
A vehicle rental service management device configured as follows.

The embodiment described above can be expressed as follows.
a hardware processor;
a storage device storing a program,
By the hardware processor reading and executing the program stored in the storage device,
perform a process of accepting a vehicle rental request requesting that the user rent out the vehicle for use;
calculating an operating rate for each vehicle based on vehicle information in which one or more vehicles to be rented are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded;
Selecting a vehicle candidate to be rented to a vehicle user who is a user related to the vehicle rental request based on the usage time of the vehicle and the utilization rate of each vehicle included in the vehicle rental request,
using a communication device to transmit information on the selected vehicle candidate to the terminal device of the vehicle user;
A vehicle rental service management device configured as follows.

As described above, the mode for carrying out the present invention has been described using the embodiments, but the present invention is not limited to such embodiments at all, and various modifications and replacements can be made without departing from the scope of the present invention. can be added.

100 Vehicle rental service management device 110 Storage unit 111 Rental vehicle information 112 User information 113 Map information 115 Actual usage information 117 Operating rate information 120 Communication unit 130 Reception unit 140 Operation rate calculation unit 150 Selection unit 160 Provision unit M Vehicle T Terminal device NW Network

Claims (11)

a receiving unit that performs a process of receiving a request for renting a vehicle, requesting that the user rent out the vehicle for use;
Utilization rate for each vehicle storage location based on storage location information in which storage locations for one or more rented vehicles are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded an operating rate calculation unit that calculates
A vehicle to be rented to a vehicle user who is a user related to the vehicle rental request based on the vehicle usage time or destination information included in the vehicle rental request and the operation rate for each vehicle storage location. a selection unit that selects a storage location with a lower operating rate as the usage time is longer or the distance to the destination is longer, when selecting the candidate for the storage location ;
a providing unit that uses a communication device to transmit information on the candidate for the storage location selected by the selecting unit to the terminal device of the vehicle user;
A vehicle rental service management device comprising: The selection unit refers to map information including information on at least locations of roads and storage locations for the one or more vehicles, and user information in which at least information on departure points of each of a plurality of users is registered, selecting the storage location within a predetermined range from the position of the departure point of the vehicle user as a candidate for the storage location;
The vehicle rental service management device according to claim 1 . The operation rate calculation unit calculates the operation rate based on the actual usage time for each predetermined period,
The selection unit selects the storage location candidate based on the operation rate of the predetermined period corresponding to the usage time.
The vehicle rental service management device according to claim 1 or 2 . a receiving unit that performs a process of receiving a request for renting a vehicle, requesting that the user rent out the vehicle for use;
An operation rate calculation unit that calculates an operation rate for each vehicle based on vehicle information in which one or more vehicles to be rented are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded. When,
Candidates of vehicles to be rented to the vehicle user who is the user related to the vehicle rental request are selected based on the vehicle usage time or destination information included in the vehicle rental request and the operating rate of each vehicle. a selection unit that, when selecting, selects a vehicle with a lower operation rate as a candidate for the vehicle as the usage time is longer or the distance to the destination is longer ;
a providing unit that uses a communication device to transmit information about the vehicle candidate selected by the selecting unit to a terminal device of the vehicle user;
A vehicle rental service management device comprising: The selection unit refers to map information including information on at least locations of roads and storage locations for the one or more vehicles, and user information in which at least information on departure points of each of a plurality of users is registered, Selecting a vehicle placed in the storage location within a predetermined range from the position of the departure point of the vehicle user as a candidate for the vehicle;
The vehicle rental service management device according to claim 4 . The operation rate calculation unit calculates the operation rate based on the actual usage time for each predetermined period,
The selection unit selects the vehicle candidate based on the operating rate of the predetermined period corresponding to the usage time.
6. The vehicle rental service management device according to claim 4 or 5 . The predetermined period is a period defined by one or more criteria of time period, day of the week, month,
The vehicle rental service management device according to claim 3 or 6 . the computer
perform a process of accepting a vehicle rental request requesting that the user rent out the vehicle for use;
Utilization rate for each vehicle storage location based on storage location information in which storage locations for one or more rented vehicles are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded to calculate
A vehicle to be rented to a vehicle user who is a user related to the vehicle rental request based on the vehicle usage time or destination information included in the vehicle rental request and the operation rate for each vehicle storage location. when selecting a candidate for the storage location, selecting a storage location with a lower operating rate as the usage time is longer or the distance to the destination is longer, as a candidate for the storage location ;
using a communication device to transmit information on the selected candidate for the storage location to the terminal device of the vehicle user;
Vehicle rental service management method. the computer
perform a process of accepting a vehicle rental request requesting that the user rent out the vehicle for use;
calculating an operating rate for each vehicle based on vehicle information in which one or more vehicles to be rented are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded;
Candidates of vehicles to be rented to the vehicle user who is the user related to the vehicle rental request are selected based on the vehicle usage time or destination information included in the vehicle rental request and the operating rate of each vehicle. When selecting, selecting a vehicle with a lower utilization rate as a candidate for the vehicle as the usage time is longer or the distance to the destination is longer ,
using a communication device to transmit information on the selected vehicle candidate to the terminal device of the vehicle user;
Vehicle rental service management method. to the computer,
causing the user to perform a process of accepting a request for renting a vehicle, requesting the user to rent the vehicle for use;
Utilization rate for each vehicle storage location based on storage location information in which storage locations for one or more rented vehicles are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded to calculate
A vehicle to be rented to a vehicle user who is a user related to the vehicle rental request based on the vehicle usage time or destination information included in the vehicle rental request and the operation rate for each vehicle storage location. when selecting storage location candidates, the longer the usage time or the longer the distance to the destination, the lower the operating rate is, the storage location is selected as a candidate for the storage location ;
causing the vehicle user's terminal device to transmit information on the candidate for the selected storage location using a communication device;
program. to the computer,
causing the user to perform a process of accepting a request for renting a vehicle, requesting the user to rent the vehicle for use;
calculating an operating rate for each vehicle based on vehicle information in which one or more vehicles to be rented are registered and usage record information in which at least the actual usage time of the vehicle used by the user is recorded;
Candidates of vehicles to be rented to the vehicle user who is the user related to the vehicle rental request are selected based on the vehicle usage time or destination information included in the vehicle rental request and the operating rate of each vehicle. When making the selection, the longer the usage time or the longer the distance to the destination, the lower the operating rate vehicle is selected as a candidate for the vehicle ,
causing the vehicle user's terminal device to transmit information about the selected vehicle candidate using a communication device;
program.

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