JP6943211B2 - Information processing system - Google Patents

Description

The present invention relates to an information processing system.

Conventionally, a ticketing system for tickets such as coupons or airline tickets has been developed. The ticket is generated by the operator of the agency operating the operation terminal connected to the server via the network after making a reservation or paying the price, and is held in the server as electronic data. In recent years, instead of the conventional agent operator operating the operation terminal, the ticket user can directly operate the terminal device such as Smartphone to generate the electronic data of the ticket. It's coming. The generated electronic data is converted into print data and printed by a printer.

By the way, the printer performs printing by transporting paper and adhering a recording material such as toner or ink. At this time, problems such as "no paper" when there is no paper or "paper jam" where the paper is jammed in the transport path during paper transport may occur.

In this case, it is necessary to notify the operator or user that the printer is temporarily unavailable. For example, Patent Document 1 describes a technique in which an error information is transmitted to a mobile terminal device by the used device by short-range wireless communication when an error occurs in the used device.

JP-A-2017-76173

However, in the conventional technique, the content of the error is only displayed on the mobile terminal device, and the operator or the user can take appropriate measures in consideration of the state of other parts of the other device. Cannot be displayed.

Therefore, it is an object of one or a plurality of aspects of the present invention to be able to perform a display capable of coping with a failure that has occurred, depending on the state of the other part.

The information processing system according to the first aspect of the present invention includes a first input unit, a first display unit, a first image forming unit corresponding to the first input unit and the first display unit. , A first image formation failure detection unit that detects the failure that occurs in the first image formation unit, a first communication unit that connects to the first network, and a second communication unit that connects to the second network. A first image forming apparatus including the above, a second input unit, a second display unit, a second image forming unit corresponding to the second input unit and the second display unit, and the second display unit . Includes a second image formation failure detection unit that detects the failure that occurs in the image formation unit, a third communication unit that connects to the first network, and a fourth communication unit that connects to the second network. The second image forming apparatus , the processing unit that specifies the data to be the target of the request input by the first input unit or the second input unit, and the data specified by the processing unit are described. A data conversion unit that converts images into image formation data for forming an image in the first image forming unit or the second image forming unit, and the first image forming failure detecting unit are the first image forming apparatus. When the generated failure is detected, the first image forming section and the second image forming section are obtained from the detection results of the first image forming failure detecting section and the second image forming failure detecting section. The first The image forming apparatus is adapted to acquire the image forming data from the first network via the first communication unit, and the first image forming failure detection is the first image forming. When the failure generated in the unit is detected, the first communication unit disconnects from the first network, and the detection result is transmitted from the second network via the second communication unit. Is transmitted to the failure grasping unit, and the failure grasping unit grasps the content of the failure detected by the first image forming failure detecting unit from the detection result of the first image forming failure detecting unit. The countermeasure determination unit determines the countermeasure according to the content of the failure detected by the first image formation failure detection unit and the state of the second image forming apparatus, and determines the countermeasure. The display unit is characterized in that it displays a response message corresponding to the response determined by the response determination unit.

According to one or more aspects of the present invention, it is an object of the present invention to be able to perform a display capable of coping with a failure that has occurred, depending on the state of other parts.

It is a block diagram which shows schematic structure of the information processing system which concerns on Embodiment 1. FIG. It is a block diagram which shows schematic the structure of the data processing server in Embodiment 1. FIG. (A) and (B) are block diagrams showing a hardware configuration example. It is a block diagram which shows the structure of the terminal apparatus schematicly. It is the schematic which shows an example of the input screen image. It is a block diagram which shows schematic the structure of the print processing server in Embodiment 1. FIG. It is a block diagram which shows schematic structure of a printer. It is a block diagram which shows the structure of the monitoring server schematicly. It is the schematic which shows an example of the coping information in Embodiment 1. FIG. It is the schematic which shows an example of the coping message information in Embodiment 1. FIG. It is a sequence diagram which shows the printing operation in a printing system. It is a sequence diagram which shows the operation when a failure is detected in an information processing system. It is a block diagram which shows schematic the structure of the data processing server in Embodiment 2. FIG. It is a block diagram which shows schematic the structure of the print processing server in Embodiment 2. FIG. It is the schematic which shows an example of the coping information in Embodiment 2. FIG. It is the schematic which shows an example of the coping message information in Embodiment 2. FIG. FIG. 5 is a block diagram schematically showing a configuration of an information processing system according to a first modification according to the first embodiment and the second embodiment. FIG. 5 is a block diagram schematically showing a configuration of an information processing system according to a second modification according to the first embodiment and the second embodiment.

Embodiment 1.
FIG. 1 is a block diagram schematically showing the configuration of the information processing system 100 according to the first embodiment.
The information processing system 100 includes a printing system 101 as an image forming system and a monitoring server 150.

The printing system 101 is a system that receives a request from a user and prints (image formation) based on the data that is the target of the request from the user.
The monitoring server 150 monitors the failure that occurs in the printing system 101, generates the coping screen image data which is the image data of the coping screen image indicating the coping according to the overall state of the printing system 101, and displays it on the printing system 101. Let me.
The monitoring server 150 communicates with the printing system 101 via a wireless network (second network) via a LAN (Local Area Network) 102, which is a wired network (first network), and a wireless access point 103. conduct.

The printing system 101 includes a data processing server 110 and a plurality of input / output systems 104.
Each of the plurality of input / output systems 104 includes a terminal device 120, a print processing server 130, and a printer 140 as an image forming device.

FIG. 2 is a block diagram schematically showing the configuration of the data processing server 110.
The data processing server 110 includes a data storage unit 111, a communication unit 112, a screen image generation unit 113, a request processing unit 114, and a control unit 115.

The data storage unit 111 stores data required for processing by the data processing server 110.
For example, the data storage unit 111 stores the data to be the target of the request input by the terminal device 120. In the first embodiment, the terminal device 120 accepts the input of the passport information which is the passport information in order to request the ticket, and the data storage unit 111 is the ticket which is the data of the ticket corresponding to the passport information. Store data. In other words, the terminal device 120 accepts the input of passport information to request a ticket.

The communication unit 112 is a communication interface that connects to the LAN 102. For example, the communication unit 112 transmits the input screen image data described later to the terminal device 120.
The screen image generation unit 113 generates input screen image data which is image data of the input screen image for receiving the input of the request in the terminal device 120. The generated input screen image data is sent to the terminal device 120 via the communication unit 112.

The request processing unit 114 identifies the data to be the target of the request input by the terminal device 120. Specifically, the request processing unit 114 reads the data to be the target of the request input by the terminal device 120 from the data storage unit 111. The read data is sent to the print processing server 130 belonging to the same input / output system 104 as the terminal device 120 to which the request is input via the communication unit 112. Here, the airline ticket data is read from the data storage unit 111.
The control unit 115 controls the overall processing of the data processing server 110.

A part or all of the screen image generation unit 113, the request processing unit 114, and the control unit 115 described above are stored in the memory 10 and the memory 10 as shown in FIG. 3A, for example. It can be configured by a processor 11 such as a CPU (Central Processing Unit) that executes the program. Such a program may be provided through a network, or may be recorded and provided on a recording medium. That is, such a program may be provided as, for example, a program product.

Further, a part or all of the screen image generation unit 113, the request processing unit 114, and the control unit 115 may be, for example, a single circuit, a composite circuit, or a programmed processor, as shown in FIG. 3 (B). It can also be configured by a processor 12 programmed in parallel, a processing circuit 12 such as an ASIC (Application Specific Integrated Circuits) or an FPGA (Field Programmable Gate Array).

The data storage unit 111 can be composed of an HDD (Hard Disk Drive), a non-volatile memory, or a volatile memory.

FIG. 4 is a block diagram schematically showing the configuration of the terminal device 120.
The terminal device 120 includes a display unit 121, an input unit 122, a communication unit 123, and a control unit 124.

The display unit 121 is a display device that displays various screen images. For example, the display unit 121 displays the input screen image based on the input screen image data generated by the data processing server 110.
FIG. 5 is a schematic view showing an example of an input screen image displayed on the display unit 121.
As shown in FIG. 5, the input screen image 121a displays a character string instructing the passport to be held over the input unit 122 in order to accept the airline ticket request from the user.

Returning to FIG. 4, the input unit 122 is an input device that receives an input of a request from the user. Here, the input unit 122 reads the passport information from the IC (Integrated Circuit) chip provided in the passport.
The communication unit 123 is a communication interface connected to the LAN 102. For example, the communication unit 123 receives the input screen image data from the data processing server 110.
The control unit 124 controls the overall processing in the terminal device 120. For example, the control unit 124 acquires the input screen image data from the data processing server 110 via the communication unit 123, and causes the display unit 121 to display the input screen image based on the acquired input screen image data. ..

A part or all of the control unit 124 described above can be configured by, for example, a memory 10 and a processor 11 as shown in FIG. 3A. Such a program may be provided through a network, or may be recorded and provided on a recording medium. That is, such a program may be provided as, for example, a program product.
Further, a part or all of the control unit 124 may be configured by the processing circuit 12, for example, as shown in FIG. 3 (B).

FIG. 6 is a block diagram schematically showing the configuration of the print processing server 130.
The print processing server 130 includes a communication unit 131, a data conversion unit 132, and a control unit 133.
The communication unit 131 is a communication interface connected to the LAN 102. For example, the communication unit 131 receives the ticket data from the data processing server 110.
The data conversion unit 132 converts the data received by the communication unit 131 into print data (image formation data) for printing (forming an image) based on the data. For example, the data conversion unit 132 converts the data into print data that can be interpreted by the printer 140 and printed. The converted print data is sent to the printer 140 belonging to the same input / output system 104 as the own device via the communication unit 131.
The control unit 133 controls the overall processing of the print processing server 130.

A part or all of the data conversion unit 132 and the control unit 133 described above can be configured by, for example, the memory 10 and the processor 11 as shown in FIG. 3A. Such a program may be provided through a network, or may be recorded and provided on a recording medium. That is, such a program may be provided as, for example, a program product.
Further, a part or all of the data conversion unit 132 and the control unit 133 may be configured by the processing circuit 12, for example, as shown in FIG. 3 (B).

FIG. 7 is a block diagram schematically showing the configuration of the printer 140.
The printer 140 includes an operation panel 141, a wired communication unit 142, a wireless communication unit 143, a printing unit 144 as an image forming unit, a failure detection unit 145, and a control unit 146.

The operation panel 141 functions as a display unit for displaying various screen images and an input unit for receiving input of instructions. For example, the operation panel 141 can be configured with a touch panel.

The wired communication unit 142 is a communication interface that connects to the LAN 102. For example, the wired communication unit 142 receives print data from the print processing server 130. Further, when the monitoring server 150 requests, the wired communication unit 142 transmits the state information including the state (failure state) of the printing unit 144 of its own device to the monitoring server 150. The state here indicates, for example, whether or not a failure has been detected, and if a failure has been detected, the content of the detected failure.
The wireless communication unit 143 is a communication interface that connects to a wireless network. For example, the wireless communication unit 143 transmits status information to the monitoring server 150 via the wireless access point 103 when a failure is detected in the own device. Further, the wireless communication unit 143 receives the response screen image data from the monitoring server 150 via the wireless access point 103.

The printing unit 144 prints on a medium such as paper.
The failure detection unit 145 is an image formation failure detection unit that detects a failure that occurs in the printer 140. For example, the failure detection unit 145 detects a failure of the printing unit 144.
Then, when the failure detection unit 145 detects the failure of the printing unit 144, the failure detection unit 145 provides the status information indicating the content of the failure and the identification information for identifying the own device via the wireless communication unit 143 to the monitoring server. Send to 150. In the first embodiment, the content of the failure is "no paper", "paper jam" or "other". Specifically, the failure detection unit 145 may detect a failure related to the printing unit 144 based on the detection results of various sensors arranged in the printing unit 144. The failure detected by the failure detection unit 145 is also referred to as an image formation failure.

Further, when the failure detection unit 145 receives a status acquisition request from the monitoring server 150 via the wired communication unit 142, the failure detection unit 145 identifies the failure status of the printing unit 144 of the own device and the own device as a response. The state information indicating the identification information for the purpose is generated, and the generated state information is sent to the monitoring server 150 via the wired communication unit 142. Here, it is assumed that the state of the printing unit 144 of the own device indicates that no failure has occurred.

The control unit 146 controls the overall processing of the printer 140.
For example, the control unit 146 instructs the wired communication unit 142 to disconnect from the LAN 102 when the failure detection unit 145 detects a failure, and connects the wireless communication unit 143 to the wireless access point 103. Instruct to establish.

A part or all of the failure detection unit 145 and the control unit 146 described above can be configured by, for example, a memory 10 and a processor 11 as shown in FIG. 3A. Such a program may be provided through a network, or may be recorded and provided on a recording medium. That is, such a program may be provided as, for example, a program product.
Further, a part or all of the failure detection unit 145 and the control unit 146 may be configured by the processing circuit 12, for example, as shown in FIG. 3 (B).

FIG. 8 is a block diagram schematically showing the configuration of the monitoring server 150.
The monitoring server 150 includes a storage unit 151, a wired communication unit 152, a wireless communication unit 153, a failure grasping unit 154, a countermeasure determination unit 155, and a control unit 156.

The storage unit 151 stores information necessary for processing by the monitoring server 150. For example, the storage unit 151 stores the state information sent from the printer 140. In addition, the storage unit 151 stores coping information indicating what to do when a failure occurs in the printer 140. Further, the storage unit 151 stores the coping message information indicating the coping message for each coping.

FIG. 9 is a schematic view showing an example of coping information.
The coping information 160 shown in FIG. 9 is table-type information having a failure-occurring printer row 160a, another printer row 160b, and a coping row 160c.
Each row of the failed printer column 160a stores the content of the failure detected by the printing unit 144 of the failed printer 140.

Each row of the other printer column 160b stores the state of the printing unit 144 of the printer 140 other than the failed printer 140.
For example, when the other printer row 160b is "normal", it means that the failure is not detected in the printing unit 144 of all the printers 140 other than the printer 140 in which the failure has occurred.
When the other printer row 160b is "no paper", it means that the only failure detected by the printing unit 144 of the printer 140 other than the printer 140 in which the failure occurred is "no paper".
When the other printer row 160b is a "paper jam", it indicates that the only failure detected by the printing unit 144 of the printer 140 other than the printer 140 in which the failure has occurred is the "paper jam".
When the other printer row 160b is "Other", the only failure detected by the printing unit 144 of the printer 140 other than the failed printer 140 is "Other", or the failed printer 140 It indicates that the failure detected by the printing unit 144 of the printer 140 other than the above includes at least two of "Other", "No paper", and "Paper jam".

Each row in the coping column 160c stores coping identification information for identifying the coping to be taken by the failed printer 140.
With the above-mentioned coping information 160, it is possible to associate the state of the printing unit 144 of the printer 140 in which the failure has occurred with the state of the printing unit 144 of the printer 140 other than the printer 140 in which the failure has occurred and the coping. Therefore, it is possible to specify the measures corresponding to the state of the printing unit 144 of the printer 140 in which the failure has occurred and the state of the printing unit 144 of the printer 140 other than the printer 140 in which the failure has occurred.

FIG. 10 is a schematic diagram showing an example of coping message information.
The coping message information 161 shown in FIG. 10 is table-type information having a coping column 161a and a coping message column 161b.
Each row of the coping column 161a stores the coping identification information.
Each row of the action message column 161b stores a action message indicating what kind of action should be taken.
With the above-mentioned coping message information 161, it is possible to associate the coping with the coping message for taking such a coping. Therefore, the action message corresponding to the action can be specified.

Returning to FIG. 8, the wired communication unit 152 is a communication interface connected to the LAN 102. For example, the wired communication unit 152 transmits a state acquisition request, which is a request for acquiring state information, to the printer 140, and receives the state information as a response.

The wireless communication unit 153 is a communication interface that connects to a wireless network. For example, the wireless communication unit 153 receives status information from the failed printer 140 via the wireless access point 103. Further, the wireless communication unit 153 transmits the coping screen image data to the printer 140 in which the failure has occurred via the wireless access point 103.

When a failure is detected in any of the printers 140, the failure grasping unit 154 grasps the state of all the printers 140 from the failure detection results in all the printers 140.
Specifically, when the failure grasping unit 154 acquires the state information from the printer 140 in which the failure has occurred from the wireless communication unit 153, the failure grasping unit 154 stores the state information in the storage unit 151. Then, the failure grasping unit 154 sends a state acquisition request to another printer 140 via the wired communication unit 152. Then, when the failure grasping unit 154 acquires the state information from the other printer 140 as a response to the state acquisition request from the wired communication unit 152, the failure grasping unit 154 stores the state information in the storage unit 151. At this time, when the state information from the corresponding other printer 140 is already stored in the storage unit 151, the corresponding state information already stored is stored in the storage unit 151 by the state information acquired from the wired communication unit 152. Update. As a result, the fault grasping unit 154 can acquire the latest status information.
Through the above processing, the failure grasping unit 154 can grasp the content of the failure detected by all the printers 140. As a result, the failure grasping unit 154 can grasp the state of the printing unit 144 of the printer 140 in which the failure has occurred and the state of the printing unit 144 of the other printer 140 from the failure detection result. Specifically, the failure grasping unit 154 can grasp the content of the failure detected by the printer 140 in which the failure has occurred and the state of the other printer 140.

The coping determination unit 155 determines the coping with the state of the printing unit 144 of the printer 140 in which the failure has occurred and the state of the printing unit 144 of the other printer 140. For example, the coping determination unit 155 refers to the coping information stored in the storage unit 151, so that the content of the failure detected by the printing unit 144 of the printer 140 in which the failure has occurred and the printing unit of the other printer 140 Determine the action corresponding to the state of 144. Then, the coping determination unit 155 identifies the coping message corresponding to the determined coping by referring to the coping message information stored in the storage unit 151, and screen image data of the coping screen image including the coping message. Generate coping screen image data. Then, the coping determination unit 155 sends the coping screen image data to the printer 140 in which the failure has occurred via the wireless communication unit 153. In the printer 140, the coping screen image is displayed on the operation panel 141 based on the coping screen image data.
When the coping screen image data is generated, the coping determination unit 155 deletes the state information stored in the storage unit 151.

The control unit 156 controls the overall processing on the monitoring server 150.

A part or all of the failure grasping unit 154, the countermeasure determination unit 155, and the control unit 156 described above are composed of, for example, a memory 10 and a processor 11 as shown in FIG. 3A. be able to. Such a program may be provided through a network, or may be recorded and provided on a recording medium. That is, such a program may be provided as, for example, a program product.
Further, a part or all of the failure grasping unit 154, the coping determination unit 155, and the control unit 156 may be configured by the processing circuit 12 as shown in FIG. 3B, for example.

FIG. 11 is a sequence diagram showing a printing operation in the printing system 101.
Here, an operation in which the terminal device 120, the data processing server 110, the print processing server 130, and the printer 140 cooperate to print an airline ticket will be described.

First, the display unit 121 of the terminal device 120 displays the input screen image 121a as shown in FIG. 5, and the input unit 122 reads the passport information from the user's passport (S10).
The communication unit 123 of the terminal device 120 transmits the read passport information to the data processing server 110 in accordance with the instruction from the control unit 124 (S11).

In the data processing server 110 that has received the passport information, the request processing unit 114 reads the ticket data corresponding to the received passport information from the data storage unit 111 (S12).
The request processing unit 114 gives the read ticket data to the communication unit 112, and the communication unit 112 transmits the ticket data to the print processing server 130 (S13).

In the print processing server 130 that has received the ticket data, the data conversion unit 132 converts the received ticket data into print data that can be interpreted by the printer 140 (S14).
The data conversion unit 132 gives the converted print data to the communication unit 131, and the communication unit 131 transmits the print data to the printer 140 (S15).

In the printer 140 that has received the print data, the print unit 144 executes printing based on the received print data (S16).

FIG. 12 is a sequence diagram showing an operation when a failure is detected in the information processing system 100.
First, when a failure occurs in the printing unit 144 of the printer 140, the failure detecting unit 145 detects the failure (S20). The fault detection unit 145 detects, for example, a fault such as "no paper" or "paper jam". Then, the failure detection unit 145 notifies the control unit 146 of the content of the detected failure.

Upon receiving the notification from the failure detection unit 145, the control unit 146 instructs the wired communication unit 142 to disconnect from the LAN 102, and in response to such an instruction, the wired communication unit 142 sets the LAN 102. (S21). As a result, the print processing server 130 cannot transmit print data to the printer 140, and the print processing server 130 can suppress a situation in which the print data is accumulated due to continuous processing of a plurality of subsequent requests. ..

Further, the control unit 146 instructs the wireless communication unit 143 to establish a connection with the wireless access point 103, and the wireless communication unit 143 establishes a connection with the wireless access point 103 (S22).
Then, the failure detection unit 145 generates state information indicating the content of the failure and the identification information for identifying the own device, and gives the generated state information to the wireless communication unit 143, and the wireless communication unit 143 , The status information is transmitted to the monitoring server 150 (S23).

In the monitoring server 150 that has received the status information, the failure grasping unit 154 stores the received status information in the storage unit 151 (S24). At this time, the failure grasping unit 154 notifies the coping determination unit 155 of the identification information included in the received state information.

Further, the failure grasping unit 154 sends a predetermined state acquisition request by wire communication in order to grasp the content of the failure detected by the printing unit 144 of the printer 140 other than the printer 140 that has transmitted the state information in step S23. It is given to the unit 152, and the wired communication unit 152 transmits the state acquisition request to the printer 140 connected to the LAN 102. Then, the wired communication unit 152 receives the state information from the printer 140 as a response to the state acquisition request, and gives the received state information to the failure grasping unit 154. The failure grasping unit 154 stores the received state information in the storage unit 151 (S25).

The coping determination unit 155 uses the state information stored in the storage unit 151 to detect the details of the failure detected by the printing unit 144 of the printer 140 that sent the status information in step S23 and the printing unit 144 of the other printer 140. The state of the above is specified, and the corresponding action is specified by referring to the action information stored in the storage unit 151. Then, the coping determination unit 155 refers to the coping message information stored in the storage unit 151, identifies the coping message corresponding to the specified coping, and displays the coping screen image data for displaying the specified coping message. Generate (S26).

Here, if the printing unit 144 of the other printer 140 also has a failure, the other printer 140 also disconnects from the LAN 102, so that the other printer 140 indicates "normal". The indicated status information is sent. Regarding the printer 140 that does not transmit the state information, it is assumed that the state information indicating the content of the failure has already been transmitted via the wireless access point 103 and is stored in the storage unit 151.

Then, when all of the other printers 140 have sent the status information of "normal", the coping determination unit 155 sets the other printer rows 160b of the coping information 160 shown in FIG. 9 as "normal". to decide. If the status indicated by the status information sent from the other printer 140 indicates only "no paper" other than "normal", the coping determination unit 155 sets the other printer row 160b to "no paper". ". Further, when the state indicated by the state information sent from the other printer 140 indicates only "paper jam" other than "normal", the coping determination unit 155 sets the other printer row 160b to "paper jam". ". In addition, when the status indicated by the status information sent from the other printer 140 indicates only "other" other than "normal", or "no paper" or "paper jam" other than "normal". When at least two of "other" and "other" are indicated, the coping determination unit 155 determines that the other printer row 160b is "other".

Then, the coping determination unit 155 gives the generated coping screen image data to the wireless communication unit 153, and the wireless communication unit 153 transmits the coping screen image data to the printer 140 to which the status information has been sent in step S23. (S27).
In the printer 140 that has received the coping screen image data, the control unit 146 causes the operation panel 141 to display the coping screen image that displays the coping message based on the received coping screen image data (S28).

As described above, according to the first embodiment, in the printer 140 in which the failure has occurred, it is possible to display a countermeasure message indicating a countermeasure in consideration of the state of the other printer 140.

In the first embodiment described above, the failure grasping unit 154 of the monitoring server 150 uses the wired communication unit 152 to send a status acquisition request to another printer 140, but the first embodiment , Not limited to such examples. For example, the fault grasping unit 154 may send a status acquisition request to another printer 140 via the wireless communication unit 153. In such a case, the other printer 140 sends status information indicating "normal", "no paper", "paper jam", or "other". In order to enable such processing, the printer 140 always establishes a connection with the wireless access point 103.

Embodiment 2.
As shown in FIG. 1, the information processing system 200 according to the second embodiment includes a printing system 201 and a monitoring server 250.

The printing system 201 includes a data processing server 210 and a plurality of input / output systems 204.
Each of the plurality of input / output systems 204 includes a terminal device 120, a print processing server 230, and a printer 140.
The terminal device 120 and the printer 140 in the second embodiment are the same as the terminal device 120 and the printer 140 in the first embodiment.

FIG. 13 is a block diagram schematically showing the configuration of the data processing server 210 according to the second embodiment.
The data processing server 210 includes a data storage unit 111, a communication unit 112, a screen image generation unit 113, a request processing unit 114, a control unit 215, a wireless communication unit 216, and a failure detection unit 217.
The data storage unit 111, communication unit 112, screen image generation unit 113, and request processing unit 114 of the data processing server 210 according to the second embodiment are the data storage unit 111, communication unit 112, and the data processing unit 111 of the data processing server 110 according to the first embodiment. This is the same as the screen image generation unit 113 and the request processing unit 114.

The wireless communication unit 216 is a communication interface that connects to a wireless network. For example, when a failure occurs in the own device, the wireless communication unit 216 indicates the state of the own device, in other words, the state of the request processing unit 114 of the own device, to the monitoring server 250 via the wireless access point 103. Send status information.

The failure detection unit 217 is a request processing failure detection unit that detects a failure that occurs in the data processing server 210. For example, the failure detection unit 217 detects a failure related to the request processing unit 114.
Then, when the failure detection unit 217 detects a failure that occurs in the data processing server 210, the failure detection unit 217 transmits the state information indicating the content of the failure and the identification information for identifying the own device via the wireless communication unit 216. , Send to monitoring server 250. The failure detected by the failure detection unit 217 is also referred to as a request processing failure.

The data processing server 210 may not be able to connect to the LAN 102 due to an unexpected power failure or the like, and may not be able to communicate with the terminal device 120 and the print processing server 230. In such a case, the failure detection unit 217 detects a failure in which the request processing unit 114 cannot specify the data to be requested, or a failure in which the request processing unit 114 cannot transmit the data specified, and the failure is detected. Generates status information that indicates the nature of the failure. The state information generated here shall indicate, for example, "communication impossible".

Further, when the failure detection unit 217 receives a state acquisition request from the monitoring server 250 via the communication unit 112, the failure detection unit 217 responds with the state of its own device, in other words, the state of the request processing unit 114 of its own device. , The state information indicating the identification information for identifying the own device is generated, and the generated state information is sent to the monitoring server 250 via the communication unit 112. The state information generated here shall indicate, for example, "normal".

The control unit 215 instructs the communication unit 112 to disconnect from the LAN 102 when the failure detection unit 217 detects a failure, and establishes a connection with the wireless access point 103 to the wireless communication unit 216. Instruct.

A part or all of the screen image generation unit 113, the request processing unit 114, the control unit 215, and the failure detection unit 217 described above may be the memory 10 and, for example, as shown in FIG. 3A. It can be configured by the processor 11.
Further, a part or all of the screen image generation unit 113, the request processing unit 114, the control unit 215, and the failure detection unit 217 shall be configured by the processing circuit 12 as shown in FIG. 3B, for example. You can also.

FIG. 14 is a block diagram schematically showing the configuration of the print processing server 230.
The print processing server 230 includes a communication unit 131, a data conversion unit 132, a control unit 233, a wireless communication unit 234, and a failure detection unit 235.
The communication unit 131 and the data conversion unit 132 of the print processing server 230 in the second embodiment are the same as the communication unit 131 and the data conversion unit 132 of the print processing server 130 in the first embodiment.

The wireless communication unit 234 is a communication interface that connects to a wireless network. For example, when a failure occurs in the own device, the wireless communication unit 234 indicates the state of the own device, in other words, the state of the data conversion unit 132 of the own device, to the monitoring server 250 via the wireless access point 103. Send status information.

The failure detection unit 235 is a data conversion failure detection unit that detects a failure that occurs in the print processing server 230. For example, the failure detection unit 235 detects a failure of the data conversion unit 132.
Then, when the failure detection unit 235 detects a failure that occurs in the print processing server 230, the failure detection unit 235 transmits the state information indicating the content of the failure and the identification information for identifying the own device via the wireless communication unit 234. , Send to the monitoring server 250. The failure detected by the failure detection unit 235 is also referred to as a data conversion failure.

Further, when the failure detection unit 235 receives a state acquisition request from the monitoring server 250 via the communication unit 131, the failure detection unit 235 responds with the state of its own device, in other words, the state of the data conversion unit 132 of its own device. , The state information indicating the identification information for identifying the own device is generated, and the generated state information is sent to the monitoring server 250 via the communication unit 131. The state information generated here shall indicate, for example, "normal".

The print processing server 230 is a process in which the data conversion unit 132 converts the airline ticket data into print data when a large number of users who wish to issue an airline ticket have to accept a large number of requests at once. It is conceivable that the data will temporarily stay, or that the processing will not be performed due to the excess request. In such a case, the failure detection unit 235 detects the failure and generates state information indicating the content of the failure. The state information generated here shall indicate, for example, "request retention" or "request excess".

The control unit 233 instructs the communication unit 131 to disconnect from the LAN 102 when the failure detection unit 235 detects a failure, and establishes a connection with the wireless access point 103 to the wireless communication unit 234. Instruct.

A part or all of the data conversion unit 132, the control unit 233, and the failure detection unit 235 described above are composed of, for example, a memory 10 and a processor 11 as shown in FIG. 3A. be able to.
Further, a part or all of the data conversion unit 132, the control unit 233, and the failure detection unit 235 may be configured by the processing circuit 12, for example, as shown in FIG. 3 (B).

As shown in FIG. 8, the monitoring server 250 according to the second embodiment controls the storage unit 251, the wired communication unit 152, the wireless communication unit 153, the failure grasping unit 254, the countermeasure determination unit 255, and the control. A unit 156 is provided.
The wired communication unit 152, the wireless communication unit 153, and the control unit 156 of the monitoring server 250 in the second embodiment are the same as the wired communication unit 152, the wireless communication unit 153, and the control unit 156 of the monitoring server 150 in the first embodiment. ..

The storage unit 251 stores information necessary for processing by the monitoring server 250. For example, the storage unit 251 stores the state information sent from the data processing server 210, the print processing server 230, and the printer 140. In addition, the storage unit 251 stores countermeasure information indicating what to do when a failure occurs in the data processing server 210, the print processing server 230, or the printer 140. Further, the storage unit 251 stores the coping message information indicating the coping message for each coping.

FIG. 15 is a schematic view showing an example of coping information in the second embodiment.
The coping information 260 shown in FIG. 15 is table-type information having a data processing server column 260a, a failure occurrence input / output system column 260b, another input / output system column 260e, and a coping column 260h.
Further, the failure occurrence input / output system column 260b has a print processing server column 260c and a printer column 260d, and the other input / output system column 260e has a print processing server column 260f and a printer column 260g.

Each row of the data processing server column 260a stores the state of the data processing server 210 (the state related to the request processing unit 114 of the data processing server 210).
Each row of the print processing server column 260c is the state of the failed print processing server 230 (the state of the data conversion unit 132 of such a print processing server 230), or the input / output including the failed printer 140. The state of the print processing server 230 included in the system 204 (the state of the data conversion unit 132 of such a print processing server 230) is stored.
Here, the input / output system 204 including the failed print processing server 230 or the failed printer 140 is also referred to as a failed input / output system 204.
Each row of the printer column 260d stores the state of the printer 140 included in the faulty input / output system 204 (the state of the printing unit 144 of such a printer 140).

Each row of the print processing server column 260c stores the state of the print processing server 230 included in the input / output system 204 other than the failure occurrence input / output system 204 (the state of the data conversion unit 132 of such a print processing server 230). do.
Each row of the printer column 260d stores the state of the printer 140 included in the input / output system 204 other than the fault-occurring input / output system 204 (the state of the printing unit 144 of such a printer 140).

Each row in the action column 260h identifies the action to be taken by all printers 140 or the action to be taken by the printer 140 included in the failure I / O system 204 when a failure occurs in the data processing server 210. To store the identification information.
With the above-mentioned coping information 260, when a failure occurs in the printing system 201, the state of the device in which the failure has occurred can be associated with the state of another device and the coping. Therefore, it is possible to identify the action corresponding to the state of the device in which the failure has occurred and the state of the other device. Specifically, according to the coping information 260, when a failure occurs in the printing system 201, the content of the failure detected by the device in which the failure has occurred can be associated with the state of another device and the coping. Therefore, it is possible to identify the action corresponding to the content of the failure detected in the device in which the failure has occurred and the state of the other device.

FIG. 16 is a schematic diagram showing an example of coping message information.
The coping message information 261 shown in FIG. 16 is table-type information having a coping column 261a and a coping message column 261b.
Each row of the coping column 261a stores the coping identification information.
Each row of the action message column 261b stores a action message indicating what kind of action should be taken.
With the above-mentioned coping message information 261, the coping and the coping message for performing such a coping can be associated with each other. Therefore, the action message corresponding to the action can be specified.

Returning to FIG. 8, when a failure is detected in any one of the data processing server 210, the print processing server 230, and the printer 140, the failure grasping unit 254 includes the data processing server 210 and the print process in the print system 201. The contents of the failure detected in all of the server 230 and the printer 140 are grasped. As a result, the failure grasping unit 254 can grasp the state of the device in which the failure has occurred and the state of the group including other devices. Specifically, the failure grasping unit 254 can grasp the content of the failure that occurred in the device in which the failure occurred and the state of the group including the other devices.
For example, when the failure grasping unit 254 acquires the state information indicating the content of the failure from the wireless communication unit 153, the failure grasping unit 254 stores the state information in the storage unit 251. Then, the fault grasping unit 254 sends a state acquisition request to another device connected to the LAN 102 via the wired communication unit 152. Then, when the failure grasping unit 254 acquires the state information of another device from the wired communication unit 152 as a response to the state acquisition request, the failure grasping unit 254 stores the state information in the storage unit 251. At this time, if the storage unit 251 has already stored the status information from the corresponding other device, the corresponding status information already stored is updated by the status information acquired from the wired communication unit 152. do. As a result, the fault grasping unit 254 can acquire the latest status information.

The coping determination unit 255 determines the coping corresponding to the state of the device in which the failure has occurred and the state of other devices. Specifically, the coping determination unit 255 refers to the coping information stored in the storage unit 251 to correspond to the content of the failure detected in the device in which the failure has occurred and the state of other devices. Judge what to do.
Further, the coping decision unit 255 identifies the coping message corresponding to the determined coping by referring to the coping message information stored in the storage unit 251 and generates the coping screen image data indicating the coping message. .. Then, the coping determination unit 255 sends the coping screen image data to all the printers 140 or the printer 140 included in the failure occurrence input / output system 204 via the wireless communication unit 153 or the wired communication unit 152.
When the coping screen image data is generated, the coping determination unit 255 deletes the state information stored in the storage unit 251.

Here, when the data processing server 210 transmits the state information indicating the content of the failure via the wireless access point 103, the countermeasure screen image is sent to all the printers 140 via the wired communication unit 152. Data is sent.

On the other hand, when the print processing server 230 transmits the status information indicating the content of the failure via the wireless access point 103, the input / output system 204 including the print processing server 230 is used as the failure occurrence input / output system 204. , The countermeasure is judged by the state of other devices. Then, the coping screen image data is sent to the printer 140 belonging to the failure occurrence input / output system 204 via the wireless communication unit 153. Here, in the second embodiment, the print processing server 230 included in the fault-generated input / output system 204 has a fault, and the printer 140 included in the fault-generated input / output system 204 has a fault. In such a case, the coping determination unit 255 may send the coping screen image data via the wired communication unit 152.

Further, when the printer 140 transmits the state information indicating the content of the failure via the wireless access point 103, the input / output system 204 including the printer 140 is set as the failure occurrence input / output system 204, and another device is used. The countermeasure is judged in the state of. Then, the coping screen image data is sent to the printer 140 via the wireless communication unit 153.

A part or all of the failure grasping unit 254, the countermeasure determination unit 255, and the control unit 156 described above are composed of, for example, a memory 10 and a processor 11 as shown in FIG. 3A. be able to.
Further, a part or all of the failure grasping unit 254, the coping determination unit 255, and the control unit 156 may be configured by the processing circuit 12, for example, as shown in FIG. 3 (B).

In the first and second embodiments described above, the input unit 122 of the terminal device 120 reads the passport information from the passport, but the first and second embodiments are such examples. Not limited to. For example, the input unit 122 may input the reservation number or read the barcode of the boarding reservation ticket.

In the first embodiment or the second embodiment described above, the terminal device 120 receives the request from the user, but the first embodiment or the second embodiment is not limited to such an example. For example, the information processing system 300 shown in FIG. 17 can be configured.

In the information processing system 300 shown in FIG. 17, the printing system 301 includes an input / output system 304.
In the input / output system 304, the printer 140 shown in FIG. 7 executes the processing performed by the display unit 121, the input unit 122, the communication unit 123, and the control unit 124 of the terminal device 120 shown in FIG. It is equipped with an input / output device 340 realized by.
With such a configuration, the terminal device 120 can be omitted.

Further, for example, the information processing system 400 shown in FIG. 18 can be configured.

In the information processing system 400 shown in FIG. 18, the printing system 401 includes an input / output device 440.
The input / output device 440 is the processing performed by the display unit 121, the input unit 122, the communication unit 123, and the control unit 124 of the terminal device 120 shown in FIG. 4, and the communication of the print processing server 130 shown in FIG. This is realized by the printer 140 shown in FIG. 7 executing the processes performed by the unit 131, the data conversion unit 132, and the control unit 133.
With this configuration, the terminal device 120 and the print processing server 130 can be omitted.
The failure detection unit 145 of the input / output device 440 can display a coping message as in the second embodiment by detecting a failure of the data conversion unit 132 in addition to the printing unit 144.

In the first and second embodiments described above, the information processing systems 100 to 400 have been described as being a system for issuing an airline ticket, but in the first and second embodiments, the information processing systems 100 to 400 are described as being a system for issuing an airline ticket. , Not limited to such examples.
For example, the information processing systems 100 to 400 can also be used as a system for issuing coupons.

Specifically, the information processing systems 100 to 400 can be used as a system attached to a POS (Point of sale) installed at a cash register such as a retail store. In such a system, the terminal device 120 reads the product information which is the product information in order to request the coupon, and the data processing servers 110 and 210 are the coupons which are the data of the coupon corresponding to the product information. The data is transmitted to the print processing server 130. Such coupon data is converted into print data by the print processing servers 130 and 230, and the printer 140 prints the coupon based on the print data.

In such a case, for example, if a coping message such as "Please use another terminal" is displayed on the printer 140, the users who want to obtain the coupon can line up at another cash register and do not need to obtain the coupon. A good user can be encouraged to just pay for it.
In such a POS system, in the information processing system 400 shown in FIG. 18, it is desirable that the processing in the input / output device 440 is executed by the register.

Further, the information processing systems 100 to 400 can also be used as a reception system installed near the entrance of a securities company or a bank.
Specifically, the terminal device 120 receives the request for issuing the reception number, and the data processing servers 110 and 210 print the reception number slip data which is the data of the reception number slip corresponding to the order of the received requests. Send to server 130. Such reception number slip data is converted into print data by the print processing servers 130 and 230, and the reception number slip is printed by the printer 140 based on the print data.

Even in such a case, in the information processing system 400 shown in FIG. 18, it is desirable that the processing in the input / output device 440 is executed by the reception device.

In the first embodiment and the second embodiment, the print processing servers 130 and 230 are provided so as to have a one-to-one correspondence with the printer 140, but the first embodiment and the second embodiment are based on such an example. Not limited. For example, the printing system 101-301 may include one printing processing server 130, 230 and transmit print data to the corresponding printer 140 or the input / output device 340.

In the first embodiment and the second embodiment, the action message is displayed on the operation panel 141 of the printer 140, but the first embodiment and the second embodiment are not limited to such an example. For example, the terminal device 120 and the printer 140 each have an interface corresponding to USB (Universal serial bus) and are connected by a USB cable or the like, a coping message is sent from the printer 140 to the terminal device 120, and the terminal device 120 A corrective message may be displayed.

In the first embodiment, the printer 140 includes the wired communication unit 142 and the wireless communication unit 143, and disconnects the connection to the LAN 102 when a failure occurs. It is not limited to the above examples. For example, the printer 140 uses a first IP address (first communication address) belonging to the first subnet to communicate with the first network, a first communication unit, and a second belonging to the second subnet. It is provided with a second communication unit that communicates with the second network using the second IP address (second communication address), and the monitoring server 150 is also a third that belongs to the first subnet. Using the IP address (third communication address), the third communication unit that communicates with the first network and the fourth IP address (fourth communication address) belonging to the second subnet are used. It may be configured to include a fourth communication unit that communicates with the second network. Then, the data processing server 110, the terminal device 120, and the print processing server 230 are made capable of communicating with the first network, so that the connection with the first network is disconnected when the printer 140 fails. Then, the monitoring server 150 may be communicated with the monitoring server 150 via the second network.
In the second embodiment as well, the first network and the second network may be switched in the same manner.
With such a configuration, it is not necessary to provide the wireless access point 103.

100,200,300,400 Information processing system, 101,201,301,401 Printing system, 104,204,304 I / O system, 110,210 Data processing server, 111 Data storage unit, 112 Communication unit, 113 Screen image generation Unit, 114 Request processing unit, 115, 215 control unit, 216 wireless communication unit, 217 fault detection unit, 120 terminal device, 121 display unit, 122 input unit, 123 communication unit, 124 control unit, 130, 230 print processing server, 131 Communication unit, 132 Data conversion unit, 133, 233 Control unit, 234 Wireless communication unit, 235 Failure detection unit, 140 Printer, 340, 440 I / O device, 141 Operation panel, 142 Wired communication unit, 143 Wireless communication unit, 144 Printing unit, 145 failure detection unit, 146 control unit, 150,250 monitoring server, 151,251 storage unit, 152 wired communication unit, 153 wireless communication unit, 154,254 failure grasping unit, 155,255 response judgment unit, 156 control Department.

Claims (7)

The first input part and
The first display and
A first image forming unit corresponding to the first input unit and the first display unit, a first image forming obstacle detecting unit for detecting an obstacle occurring in the first image forming unit, and a first network. A first image forming apparatus including a first communication unit connected to a second communication unit and a second communication unit connected to a second network, and
The second input section and
The second display and
A second image forming unit corresponding to the second input unit and the second display unit, a second image forming obstacle detecting unit for detecting an obstacle occurring in the second image forming unit, and the first image forming unit. A second image forming apparatus including a third communication unit connected to the network and a fourth communication unit connected to the second network, and a second image forming apparatus .
A processing unit that specifies the data to be the target of the request input by the first input unit or the second input unit, and
A data conversion unit that converts the data specified by the processing unit into image formation data for forming an image by the first image forming unit or the second image forming unit, and a data conversion unit.
When the first image formation failure detection unit detects the failure generated by the first image formation device, the detection by the first image formation failure detection unit and the second image formation failure detection unit. From the results, an obstacle grasping unit for grasping the states of the first image forming unit and the second image forming unit, and an obstacle grasping unit.
It is provided with a coping determination unit for determining the coping of the fault detected by the first image formation failure detecting unit according to the grasped state.
The first image forming apparatus is
The image formation data is acquired from the first network via the first communication unit.
When the first image forming failure detecting unit detects the failure generated in the first image forming unit, the first communication unit is disconnected from the first network, and the second The detection result is transmitted from the second network to the failure grasping unit via the communication unit of the above.
The obstacle grasping unit
From the detection result of the first image formation failure detection unit, the content of the failure detected by the first image formation failure detection unit can be grasped.
The coping judgment unit
The countermeasure is determined according to the content of the failure detected by the first image formation failure detection unit and the state of the second image formation device.
The first display unit is
An information processing system characterized by displaying a coping message corresponding to the coping determined by the coping determination unit. The storage unit further includes a storage unit that stores the content of the failure detected by the first image forming failure detecting unit and the coping information indicating the coping corresponding to the state of the second image forming unit.
The information processing system according to claim 1 , wherein the countermeasure determination unit determines the countermeasure by referring to the countermeasure information. The storage unit further stores the coping message information for associating the coping with the coping message indicating the coping.
The coping decision unit identifies the coping message corresponding to the determined coping by referring to the coping message information, and generates image data of a coping screen image showing the identified coping message.
The information processing system according to claim 2 , wherein the first display unit displays the coping message based on the image data. The first image forming apparatus further includes the first input unit and the first display unit.
The second image forming apparatus further includes the second input unit and the second display unit.
The information processing system according to any one of claims 1 to 3, wherein the information processing system is characterized. Instead of the data conversion unit, the first image forming apparatus converts the data specified by the processing unit into image forming data for forming an image in the first image forming unit. The second image forming apparatus includes the data conversion unit of the above, and the second image forming apparatus converts the data specified by the processing unit into image forming data for forming an image by the second image forming unit. Including data conversion part
The information processing system according to any one of claims 1 to 4, wherein the information processing system is characterized. A first terminal device including the first input unit and the first display unit, and
A second terminal device including the second input unit and the second display unit is provided.
The information processing system according to any one of claims 1 to 3, wherein the information processing system is characterized. The first network is a wired network and
The second network is a wireless network
The information processing system according to any one of claims 1 to 6, wherein the information processing system is characterized.

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