JP6331661B2 - Key telephone main unit having information selection operation omission function - Google Patents

Description

  The present invention relates to a key telephone main apparatus that accommodates one or more extension telephones having a plurality of line buttons. In particular, the same type of information as that transmitted to the first line is transmitted to the second line. The present invention relates to a button telephone system that omits operations when performing the operation.

  In a conventional button telephone system, when a station line button (line button) that captures a station line (line) is allocated and information such as voice mail and call recording message is read out, each information type (function type) It is known to press an assigned function button (function key). This is shown in Patent Document 1.

  However, the line button in the conventional button telephone system is limited to pre-selection for specifying line capture for outgoing calls, external line to respond, and call control as a hold response (hold release), and function keys (function buttons) ) Is assigned a function for reading predetermined information, the function button cannot be used except for reading information relating to the assigned type of function.

  Therefore, when switching the information of the same type as the currently read information to another line and reading it, the target information is read because the line button for specifying the other line and the function button assigned to each information are pressed. Some operations are repeated until the time of reading out the same type of information for a large number of lines, such as a business operator performing a secretary agency service.

Japanese Patent Application Laid-Open No. 08-331617

  Accordingly, an object of the present invention is to provide a technique that omits the operations from reading information of a predetermined function type corresponding to the first line to reading the same type of information corresponding to the second line. It is in.

In order to solve the above-described problems, the present invention provides a key telephone main apparatus that accommodates a plurality of external lines or extensions and one or more extension telephones connected to the extension, and operations performed from the extension telephone to the extension telephone. Operation information receiving means for receiving information, line correspondence information storage means for storing message information or communication history information or setting information in association with the external line or extension, and the stored message information or communication history information or setting Display information transmitting means for transmitting any of the information to the extension telephone, and wherein the operation information receiving means designates either the external line or the extension from any of the extension telephones, and When the second operation information designating either message information, communication history information or setting information is received, the display information is transmitted. The stage includes the message information, communication history information, or setting information stored in association with the external line or extension designated by the first operation information, and the information designated by the received second operation information to the extension telephone. If the first operation information for selecting another external line or extension is received within a predetermined time from the time when the information specified by the received second operation information is transmitted to the extension telephone , the other external line or Of the message information, communication history information or setting information stored in association with the extension, information of the same type as the information specified by the second operation information is automatically transmitted to the extension telephone. To do.

  According to the present invention, when a first operation for designating an outside line or an extension and a second operation for designating either message information, communication history information, or setting information are performed, the designated information type is stored. In addition, when an operation for designating another external line or extension is performed, information of the same type as the stored information type is automatically transmitted, so that the same type of information corresponding to the second line is read out. The operation can be omitted.

  If the button telephone system according to the present invention is applied to, for example, a business operator who performs a secretary agency service, the same type as the information read out from the first subscriber line (for example, reproduction of recorded message information). When reading information on the second and subsequent subscriber lines, the operator can read the same type of information by pressing the line button corresponding to the second and subsequent lines once. The operation is omitted, and the operator's work time can be shortened.

It is a figure which shows the structure of the button telephone system by this invention. It is a figure which shows an example of button assignment of an extension telephone. It is a processing flow for executing a predetermined function from the detection result of the line button press. It is a figure which shows the content of the execution function classification | category determination part. It is a figure which shows an example of the execution function classification | category determination part which controlled the detection of the line button press, and execution of the corresponding function.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 is a diagram showing a configuration of a button telephone system according to the present invention.

  The main device 2 is connected to the telephone lines 1 a to 1 c via the external line interface unit 21, and the extension telephones 3 a to 3 n are connected to the extension interface unit 23 of the main device 2 via the main device interface unit 31.

  The extension telephones 3a to 3n include a handset 33 for inputting / outputting voice signals, a display 34 for displaying information stored in the information storage unit 26 transmitted by the main apparatus 2, and a dial for inputting a telephone number. An operation for specifying a button 35, a line button 36 for controlling an external line state, a function button 37 for accessing various functions, a pressing time or a pressing interval of the line button 36, or a combination thereof (hereinafter referred to as “operation pattern”). The pattern specifying unit 38 and a terminal control unit 32 that controls each unit are configured.

  Note that the line button 36 and the function button 37 both correspond to flexible keys that can be arbitrarily assigned, and among these, those associated with individual lines are classified as line buttons 36.

  The main device 2 includes an external line interface unit 21 connected to the telephone lines 1a to 1c, an internal line interface unit 23 connected to the extension telephone, a recorded message (message information), outgoing / incoming history (communication history information), and settings. An information storage unit 26 that records information, an active function type storage unit 25 that stores a function type that is currently being executed, a line button operation pattern and a call state (line state, etc.) of an extension telephone, and an active function type An execution function type determination unit 24 that determines a function type to be executed from the function types being executed stored in the storage unit 25, and a main control unit 22 that controls each unit.

  The execution function type determination unit 24 of the present embodiment is configured as a state matrix shown in FIG. 4 or FIG. 5, but may be configured as a processing flow.

  When the terminal control unit of the extension telephone 2 detects that the function button 37 or the dial button 35 has been operated, a button press code corresponding to the operated button is sent to the main device 2 via the main device interface unit 31. Transmit to the control unit 22. When it is detected that the line button 36 is operated, an operation pattern of the line button (explained as “short press”, “double press”, “long press” in this embodiment) is input from the operation pattern specifying unit 38. The identified result is acquired, and the button press code is similarly transmitted to the main control unit 22 of the main device 2.

  When the main control unit 22 of the main apparatus 2 receives the button press code from the extension telephones 3a to 3n via the extension interface unit 23, the main control unit 22 captures the lines 1a to 1c or the extension telephone corresponding to the received button press code. Predetermined information is transmitted to 3a to 3n.

  At this time, if the received button pressing code belongs to the line button 36, the execution function type determining unit 24 is referred to determine whether the line capturing operation or the information reading operation is performed. While executing the operation, the function type (information type) related to the executed operation is stored in the executing function type storage unit 25.

  Further, the main control unit 22 reads out business data (message information), outgoing / incoming call history (communication history information) and setting information, which are information corresponding to the determined function type, from the information storage unit 26, and the extension interface unit 23 To the extension telephones 3a to 3n.

  The terminal control unit 32 of the extension telephone that has received the information via the main unit interface unit 31 presents it from the display unit 34 and the handset 33.

  FIG. 2 is a diagram showing an example of button assignment of an extension telephone.

  As shown in the figure, the extension telephone 3 has a dial button 35, line buttons 36a / 36b / 36c associated with individual lines, function buttons 37a / 37b for requesting reading of information of a predetermined type, and selection of information to be read. The function buttons 37c / 37d / 37e used for, the line number indicating the external line or extension, the information type, and the display 34 for displaying the received information received from the main apparatus 2 are allocated.

  In general, when an unoccupied line button that is not in an incoming state, a call state, or a hold state is pressed, an outside line is captured and a transmission state is established, and the line number captured by the display unit 34 and the telephone number input by the dial button 35 are displayed. The

  When the line button in the incoming state is pressed, a response to the incoming call is reserved (preselection function is executed), and the caller information is displayed on the display 34.

  Further, when the incoming call history button 37a is pressed, the incoming call history information display function is executed, and the name, telephone number, etc. of the person who has called in the past are displayed on the display 34.

  When the record / replay button 37b is pressed, a function data playback function such as call recording or answering is executed, and a display screen (message list) for selecting replayable message data is displayed on the display 34.

  Further, when the incoming call history and the item data options are displayed, the user presses the upper button 37c or the lower button 37d to select a desired content, and then presses the enter button 37e. Transmission of outgoing and business data is performed.

  Up to now, when confirming the incoming history for each line button or reproducing the message data, after pressing the incoming history button 37a or the record / playback button 37b, the upper button 37c or the lower button 37d is pressed and desired. By specifying the line, information corresponding to the specified line was obtained. Also, when obtaining the same type of information for another line, it is necessary to obtain the information by operating the function button several times.

  For example, when a button telephone system with a conventional configuration is applied to a business operator who performs a secretarial agency business that handles a large number of subscriber lines (outside lines), it is recorded on different (for example, two) lines. When data is to be reproduced, the operation is performed according to the following procedure.

Procedure 1: Press the record / play button 37b. (Line selection screen is displayed)
Procedure 2: The first line is designated by pressing the upper button 37c or the lower button 37d. (The business data list corresponding to the first line is displayed.)
Procedure 3: The user presses the upper button 37c or the lower button 37d to specify the item data to be reproduced.
Procedure 4: Reproduction of the business data is started by pressing the enter button 37e.
Step 5: After listening to the message data, the user presses the upper button 37c or the lower button 37d to specify the item data to be reproduced next.
Step 6: By pressing the enter button 37e again, the reproduction of the specified item data is started.
Procedure 7: After listening to the business data, the operations in the above procedures 5 to 6 are repeated to reproduce the remaining business data.
Procedure 8: After the reproduction of the business data relating to the first line is completed, the recording / reproduction button 37b is pressed. (Line selection screen is displayed)
Step 9: The second line is designated by pressing the upper button 37c or the lower button 37d several times. (The business data list corresponding to the second line is displayed.)
Step 10: The user presses the upper button 37c or the lower button 37d to specify the item data to be reproduced.
Step 11: By pressing the enter button 37e, the reproduction of the specified item data is started.
Procedure 12: After listening to the message data, the user presses the upper button 37c or the lower button 37d to specify the item data to be reproduced next.
Step 13: By pressing the enter button 37e again, the reproduction of the specified item data is started.
Procedure 14: After listening to the business data, the operations in the above procedures 12 to 13 are repeated, and the business data relating to the remaining lines is reproduced.

  As described above, in the conventional configuration, since the role of each button is independent, there is a problem in that it is necessary to perform many operation procedures in order to read the same kind of information from other lines.

  On the other hand, in the present invention, by taking the processing means described in FIGS. 3 to 4, for example, when the first line button is pressed and held, the business data recorded corresponding to the first line is displayed. When a selection screen (requirement list) for playback is displayed and another (second) line button is pressed from that state, the business data recorded corresponding to the second line is also played back. For example, the number of function buttons can be reduced and the operation procedure can be omitted.

  For example, when a business operator who performs the above-mentioned secretary agency service uses the button telephone system according to the present invention to play back a plurality of different (for example, two) lines or business data recorded for each destination, It can be realized with few operations as shown in the following procedure.

Procedure 1): The first line button 36a is continuously pressed (long press) for 1 second. (The business data list corresponding to the first line is displayed.)
Procedure 2): The user presses the upper button 37c or the lower button 37d to specify the item data to be reproduced.
Procedure 3): By pressing the enter button 37e, the reproduction of the specified item data is started.
Step 4): When the decision button 37e is pressed again after listening to the item data, the reproduction of the item data immediately before or after the item data list specified in step 3) is started.
Procedure 5): After listening to the business data, the above procedure 4 is repeated to reproduce the remaining business data.
Procedure 6): After the reproduction of the business data relating to the first line, the second line button 36b is pressed once. (The business data list corresponding to the second line is displayed.)
Step 7): The user presses the upper button 37c or the lower button 37d to specify the item data to be reproduced.
Procedure 8): Reproduction of the business data is started by pressing the enter button 37e.
Procedure 9): When the decision button 37e is pressed again after listening to the requirement data, the reproduction of the requirement data immediately before or after the requirement data list specified in the procedure 7) is started.
Step 10): After listening to the business data, the third and subsequent line buttons (for example, the line button 36c) are pressed, and the operations after the above step 7) are repeated to reproduce the business data related to the remaining lines. I do.

  Thus, while the conventional button telephone system requires 14 procedures, the button telephone system according to the present invention can omit the operation so that only 10 procedures are required.

  Further, the difference in the number of procedures increases in proportion to the number of lines to be repeated, further reducing the work time and contributing to the improvement of work efficiency.

  Further, as shown in the procedure 1), by changing the length of the pressing time of the line button and switching between normal line capturing and message data reproduction, a dedicated incoming call history button and 37a record / playback button 37b are not provided. You can also get the effect.

  FIG. 3 is a processing flow for executing a predetermined function from the detection result of the line button press.

  This flow starts when the key telephone system (the main device 2 and each of the extension telephones 3a to 3n) is turned on and activated (standby state).

  When the main control unit 22 of the main device 2 does not detect that the dial button 35, the line button 36, or the function button 37 of the extension telephone 3 is operated via the extension interface unit 23 (No in S201). A function execution continuation monitoring timer that determines whether or not to continue function execution such as acquisition and information reading is checked. If the timer is determined to have expired (S202, Yes), the function type storage unit 25 is executing. The stored information on the function type being executed is cleared, the transmission of information to the extension telephone 3 is terminated (S203), and the process returns to step 201.

  Next, it is detected that the dial button 35, the line button 36, or the function button 37 of the extension telephone 3 is operated via the extension interface unit 23 (S201, Yes), and the operated button is the line button 36. In this case (S204, Yes), referring to the execution function type determination unit 24 (shown in detail in FIG. 4 or FIG. 5), the function type currently being executed acquired from the function type storage unit 25 being executed, The function type to be executed is determined from the operation pattern detected from the extension telephone 3 and the call state of the external line corresponding to the operated line button, the determined function is executed, and information relating to the executed function is stored in the information storage The data is read from the unit 26 and transmitted to the extension telephone 3 that has been operated through the extension interface unit 23 (S205).

Although not shown, the terminal control unit 32 of the extension telephone 3 that has received the information via the main unit interface unit 31 presents the received information to the handset 33 and the display 34.
In step 205, if the message information reproduction process or setting information registration process corresponding to the immediately preceding line has not been completed, an information transmission request corresponding to the next line is reserved and waiting for the completion of the process. Information transmission to the next line may be started.

  Next, when an effective type of function can be executed (S206, Yes), the executed function type information is stored in the executing function type storage unit 25 (S207), and a function execution continuation monitoring timer is started ( S209), the process returns to step 201.

  If a valid function cannot be executed (no function type to be executed exists) (S206, No), the process returns to step 201 to wait for the next operation.

  The function type information being executed indicates the type of service started (service name), the information hierarchy, and the like, and when the other line button is operated in the execution function type determination unit 24, the same type is displayed. Used to specify services and information on the same hierarchy.

  If a function button other than the line button is operated in step 204 (S204, No), a predetermined process (such as candidate selection) currently being executed or a predetermined function is executed (S208), and function execution is continued. The monitoring timer is started (S209), and the process returns to step 201.

  In this embodiment, the case where the line button associated with the external line is operated is described as an object. However, the present invention is also applied to the case where the line button or other function button associated with the internal line is operated. May be.

  FIG. 4 is a diagram illustrating the contents of the execution function type determination unit.

  The execution function type determination unit 24 of the main apparatus 2 is configured by a state matrix TB1 as shown in the figure. In this matrix, the function type V101 currently being executed, the line button operation pattern V102, the external line call states V103 to V106 corresponding to the operated line button, and the function types V111 to V153 to be executed are associated with each other. Are recorded.

  In step 205 of FIG. 3, the main control unit 22 determines the currently executed function type acquired from the executing function type storage unit 25, the operation pattern detected from the extension telephone 3, and the external line corresponding to the operated line button. The function type to be executed is determined by referring to this matrix from the call state.

  For example, when a short press of a line button is detected when the function type currently being executed is not present, if the call state of the external line corresponding to the line button is empty, the “line capture” function for outgoing is selected. The Further, when a long press of the line button is detected in a state where the function type currently being executed is not present, if the call state of the external line corresponding to the line button is empty, the “replay message” function is selected. If the second line button is detected for a short time when the “communication history display” function is being executed for the first line button, The same “communication history display” function as the function type executed for the line button is selected.

  The shaded portion in FIG. 4 shows a case where the same function type that was executed for the first line button is applied (executed) to the second line button. .

  FIG. 4 shows, as an example, the correspondence between the line button, the call state of the external line, and the function type to be executed. In addition to the line button, functions such as the up button 37c, the down button 37d, and the enter button 37e You may prescribe | regulate operations, such as a function classification performed about a button and the next candidate selection method.

  FIG. 5 is a diagram illustrating an example of an execution function type determination unit that restricts detection of line button presses and execution of corresponding functions.

  As in FIG. 4, the function type V201 currently being executed, the line button operation pattern V202, the external line call states V203 to V206 corresponding to the operated line button, and the function types V210 to V250 to be executed correspond to each other. It is configured as a matrix TB2 that is attached and recorded, but unlike FIG. 4, the line button operation pattern V202 is restricted from recognizing a plurality of operation patterns, and the first line button When the second line button is operated while the “Communication history display” function or “Replay message” function is being executed, the same type of function that was executed for the first line button Is not executed (V240 or V250 is executed).

  Note that the main control unit 22 may determine in advance whether the matrix of FIG. 4 (TB1) or FIG. 5 (TB2) is used as the contents of the execution function type determination unit 24 by data setting or the like. Alternatively, the situation of the extension or the situation of the information storage unit 26 may be determined and determined.

  In addition, the present embodiment shows an example in which the correspondence between the function types to be executed according to the operation pattern and the execution / non-execution of each function are switched using FIG. 4 and FIG. It may be switched whether to transmit the operated pattern as an event of a plurality of pattern sections.

  In this embodiment, the key telephone system main unit and the extension telephone connected to the main unit are combined and realized. However, both processing functions are integrated to form a single communication terminal. May be.

1a, 1b, 1c ... line 2 ... main unit 3, 3a, 3n ... extension telephone 21 ... outside line interface unit 22 ... ··· Main control unit 23 ················ Extension interface unit 24 Type storage unit 26 ... Information storage unit 31 ... Main unit interface unit 32 ... Terminal control unit 33 ... ... handset 34 ... display 35 ... dial buttons 36, 36a, 36b, 36c ... line button 37 , 37a, 37b, 37c, 37d, 37e ... function buttons 38 ..... operation pattern specifying part

Claims (1)

In a key telephone main unit accommodating a plurality of external lines or extension lines and one or more extension telephones connected to the extension lines,
Operation information receiving means for receiving operation information made to the extension telephone from the extension telephone, line correspondence information storage means for storing message information or communication history information or setting information in association with the external line or extension, and Display information transmitting means for transmitting any of the stored message information, communication history information, or setting information to the extension telephone, and the operation information receiving means from any of the extension telephones to the external line or extension When the first operation information specifying any one of the above and the second operation information specifying any of the message information, communication history information, or setting information is received, the display information transmitting means Among the message information or communication history information or setting information stored in association with the designated external line or extension, the reception Was first information the second operation information is specified transmitted to the extension telephone, selecting the other outside line or extension from the point where the second operation information is sent the information to be specified within a predetermined time said received to the extension telephone If one operation information is received, the same type of information specified by the second operation information in the message information, communication history information or setting information stored in association with the other external line or extension Is automatically transmitted to the extension telephone. A key telephone main apparatus having an information selection operation omission function.

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