JP6393392B1 - Information management apparatus, information management method and program - Google Patents

Abstract

It is possible to appropriately use information input by a user when accepting a waiting order.
A display processing unit 105 displays a plurality of input items for inputting information useful for a store on a first store terminal. The reception unit 101 receives, from the first store terminal, a plurality of pieces of information input to each of the plurality of input items in response to a user operation on the first store terminal. The first registration unit 102 registers turn waiting information including a plurality of pieces of information received by the receiving unit 101, which is turn waiting information indicating a turn waiting for a user's store. The display processing unit 105 displays the waiting information registered by the first registration unit 102 on the second store terminal. When displaying the waiting information on the second store terminal, the display processing unit 105 displays a part of the plurality of pieces of information included in the waiting information.
[Selection] Figure 3

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  In general, a user who uses a store such as a restaurant needs to wait until the store becomes available when the store is full when the store visits the store.

  In recent years, a system for receiving and managing such a waiting queue (hereinafter referred to as an information management system) has been developed. In the information management system, the convenience of the user waiting for the waiting is improved. (For example, see Patent Document 1).

JP 2017-123023 A

  When accepting the waiting order of users in the information management system described above, the number of people using the store (entering the store), the type of seat desired by the user (for example, table seats, counter seats, etc.), etc. The user may be asked to input the information. Such information is useful for allowing users who are waiting in turn to enter the store efficiently.

  However, information to be input by the user may include personal information such as a telephone number, for example, and care must be taken when handling it.

  Accordingly, an object of the present invention is to provide an information management apparatus, an information management method, and a program that can appropriately use information input by a user when accepting a waiting order.

According to one aspect of the present invention, there is provided an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when accepting a waiting order for the user's store. Is done. The information management device includes first display processing means, receiving means, registration means, and second display processing means. The first display processing means displays a plurality of input items for inputting information useful for the store on the first terminal device. The receiving means receives, from the first terminal device, a plurality of information input to each of the plurality of input items in response to an operation of the user on the first terminal device. The registration unit registers turn waiting information including turn waiting information including a plurality of pieces of received information, which is turn waiting information indicating a turn waiting from the user to the store. The second display processing means displays the registered turn waiting information on the second terminal device. The second display processing means displays a part of the plurality of pieces of information included in the turn waiting information when the turn waiting information is displayed on the second terminal device. The first terminal device includes a store terminal provided in the store and a user terminal possessed by the user. The plurality of input items displayed on the first terminal device differ depending on whether the first terminal device is the store terminal or the user terminal. The second display processing means includes a plurality of input items displayed when the first terminal device is the store terminal and a plurality of input items displayed when the first terminal device is the user terminal. Displays information entered for common input items.

  The present invention makes it possible to appropriately use information input by a user when accepting a turn waiting.

The figure which shows an example of a structure of an information management system provided with the information management apparatus which concerns on this embodiment. The figure which shows an example of the hardware constitutions of an information management apparatus. The figure which shows an example of a function structure of an information management apparatus. The sequence chart which shows an example of the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting from a 1st store terminal. The sequence chart which shows an example of the process sequence of the information management system at the time of registering the turn waiting information which shows the turn waiting from a user terminal. The figure which shows an example of the data structure of the order waiting information registered into the order waiting information storage part. The sequence chart which shows an example of the process sequence of the information management system at the time of displaying turn waiting information on a 2nd store terminal. The figure which shows an example of the staff screen displayed on a 2nd shop terminal. The figure which shows an example of the 1st setting screen for setting an input item. The figure which shows an example of the 2nd setting screen for setting the useful information displayed on a staff screen. The figure which shows an example of a staff screen. The figure which shows the example of a setting in a 2nd setting screen.

  Embodiments of the present invention will be described below with reference to the drawings.

  FIG. 1 shows a configuration of an information management system (network system) including an information management apparatus according to the present embodiment. The information management system is a system for managing waiting orders of users in various stores (facility). In the present embodiment, the store includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be a store that can wait in order for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first store terminal 20, a second store terminal 30, and a user terminal 40. The information management apparatus 10 is connected to the first store terminal 20, the second store terminal 30, and the user terminal 40 through a network 50 such as the Internet so that they can communicate with each other.

  The information management apparatus 10 is a server apparatus that has a function of managing waiting for a turn by a user in a store. The functional configuration of the information management apparatus 10 will be described later.

  The 1st store terminal 20 and the 2nd store terminal 30 are terminal devices provided in the store in which turn waiting is possible.

  The first store terminal 20 is installed, for example, in the vicinity of a store entrance (that is, a storefront), and is used (operated) mainly by a user (customer) who visits the store. For example, when the store is full when the user visits the store, the user can wait for the turn at the store by operating the first store terminal 20.

  The second store terminal 30 is installed, for example, near the cash register of the store, and is used (operated) mainly by store staff (employees, etc.). The staff of the store can check the waiting status at the second store terminal 30.

  In the present embodiment, the first store terminal 20 and the second store terminal 30 will be described as different terminals. However, the first store terminal 20 and the second store terminal 30 may be configured integrally.

  The user terminal 40 is a terminal device possessed by a user who uses a store, for example. The user terminal 40 includes, for example, a smartphone, a tablet terminal, a feature phone, a personal computer (PC), and the like. The user terminal 40 is used (operated) to wait for a turn from a place other than the store to the store (that is, wait for the turn from the user terminal 40).

  In FIG. 1, one first store terminal 20, two second store terminals 30, and one user terminal 40 are shown for convenience, but the information management apparatus 10 includes a plurality of first store terminals 20. And the 2nd shop terminal 30 may be connected and the some user terminal 40 may be connected. Specifically, the information management apparatus 10 is connected with, for example, at least the same number of first store terminals 20 and second store terminals 30 as stores that have introduced the information management system. In addition, at least as many user terminals 40 as users registered in advance in the information management system are connected to the information management apparatus 10.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management apparatus 10, a nonvolatile memory 12, a CPU 13, a main memory 14, a communication unit 15, and the like are connected to a bus 11. Note that the nonvolatile memory 12 and the main memory 14 constitute a storage device of the information management apparatus 10.

  The non-volatile memory 12 stores various programs including, for example, an operating system (OS) and a program (hereinafter referred to as an order management program) for managing the waiting order in the store.

  The CPU 13 is a processor that executes various programs stored in the nonvolatile memory 12, for example. Note that the CPU 13 controls the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the nonvolatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 may include other storage devices such as an HDD (Hard Disk Drive) and an SSD (Solid State Drive). Good.

  The communication unit 15 has a function of controlling communication performed with external devices such as the first store terminal 20, the second store terminal 30, and the user terminal 40 via a network such as the Internet. Note that the communication unit 15 can implement a wireless communication function such as a wireless LAN and WiFi (registered trademark), for example.

  FIG. 3 is a block diagram mainly illustrating an example of a functional configuration of the information management apparatus 10 according to the present embodiment. As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, a setting unit 106, a storage unit 107, and the like.

  In the present embodiment, the units 101 to 106 execute, for example, the order management program stored in the nonvolatile memory 12 (that is, software) by the CPU 13 (that is, the computer of the information management apparatus 10) illustrated in FIG. It shall be realized. The order management program can be stored in advance in a computer-readable storage medium and distributed. Moreover, this order management program may be downloaded to the information management apparatus 10 via a network, for example.

  Here, although each part 101-106 demonstrated as what is implement | achieved by software, the said each part 101-106 may be implement | achieved by hardware, and may be implement | achieved by the combination of software and hardware.

  In the present embodiment, the storage unit 107 is stored in, for example, the nonvolatile memory 12 shown in FIG. 2 or another storage device. The storage unit 107 includes an order wait information storage unit in which order wait information described later is registered (stored) and a setting information storage unit in which various setting information is registered (stored).

  The accepting unit 101 accepts an order waiting for a store from the first store terminal 20 based on each operation of a plurality of users on the first store terminal 20. In addition, the reception unit 101 receives a waiting order for the store from the user terminal 40 based on a user operation on the user terminal 40. In addition, the reception unit 101 can also receive a turn waiting for the store from the second store terminal 30.

  When the reception unit 101 receives a turn waiting from the first store terminal 20, the first registration unit 102 registers (stores) the turn waiting information indicating the turn waiting in the turn waiting information storage unit described above. In addition, when the turn waiting from the 2nd store terminal 30 is received as mentioned above, the 1st registration part 102 registers the turn waiting information which shows the said turn waiting in the turn waiting information storage part.

  The second registration unit 103 registers (stores) the turn waiting information indicating the turn waiting in the turn waiting information storage unit when the turn waiting from the user terminal 40 is received by the receiving unit 101.

  The turn waiting information described above is stored in the turn waiting information storage unit in the order in which the turn waiting indicated by the turn waiting information is received.

  When the management unit 104 accepts the above-described waiting order from the user to the store, the management unit 104 includes a screen (hereinafter, referred to as an input item) for causing the user to input information useful for the store (hereinafter referred to as useful information). Input screen). Further, the management unit 104, for example, in response to a request from the second store terminal 30, a screen for displaying the turn waiting information stored in the turn waiting information storage unit on the second store terminal 30 (hereinafter referred to as a staff screen). Generated).

  The display processing unit 105 transmits the input screen (data) generated by the management unit 104 to the first store terminal 20 or the user terminal 40 operated by the user, and the input screen is displayed on the first store terminal 20 or It is displayed on the user terminal 40. In addition, the display processing unit 105 transmits the staff screen (data) generated by the management unit 104 to the second store terminal 30 and displays the staff screen on the second store terminal 30.

  Note that the staff screen can display useful information input by the user for the input items included in the input screen.

  The setting unit 106 performs various settings in the information management system (information management apparatus 10). The content (setting information indicating) set by the setting unit 106 is registered (stored) in the setting information storage unit described above. The setting information stored in the setting information storage unit will be described later.

  Hereinafter, the operation of the information management apparatus 10 according to the present embodiment will be described. First, with reference to the sequence chart of FIG. 4, the processing procedure of the information management system when registering the turn waiting information indicating the turn waiting from the first store terminal 20 will be described. Here, a user who waits in turn from the first store terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first store terminal 20 displays a reception screen for receiving a turn waiting for the target user to the store (step S1). In the reception screen, for example, a waiting situation (list of waiting information) may be displayed in the same manner as a staff screen displayed on the second store terminal 30 described later.

  In addition, this reception screen is displayed via the browser which operate | moves on the 1st shop terminal 20, for example. The same applies to screens other than the reception screen displayed on the first store terminal 20.

  For example, when the target user visits the store and the store is full, the target user performs an operation on the reception screen displayed on the first store terminal 20. The first store terminal 20 includes a touch panel, for example, and the operation on the reception screen includes an operation of touching the touch panel, for example. Note that, for example, in order to grasp the number of users of a store, the user may be allowed to perform an operation on the reception screen even when the store is not full.

  When the operation on the reception screen is performed, the first store terminal 2 transmits an order reception request from the first store terminal 20 to the information management apparatus 10 (step S2).

  The management unit 104 included in the information management apparatus 10 receives the acceptance request transmitted by the first store terminal 20. The management unit 104 executes input screen generation processing in response to the received acceptance request (step S3). This input screen generation process is a process of generating an input screen displayed on the first store terminal 20 when accepting a turn waiting from the first store terminal 20.

  When the process of step S3 is executed, the display processing unit 105 transmits screen data for displaying the input screen generated in step S3 on the first store terminal 20 to the first store terminal 20 (step S4). ). Thereby, an input screen is displayed on the first store terminal 20.

  The input screen displayed on the first store terminal 20 includes, for example, a plurality of input items (input categories). The plurality of input items include, for example, the number of people entering the store and the type of seat desired by the target user. When the input screen is displayed on the first store terminal 20, the target user operates the first store terminal 20 to input the useful information described above for each of the input items included in the input screen. can do. In this case, the 1st store terminal 20 acquires the useful information input with respect to the input item (step S5).

  The 1st store terminal 20 transmits useful information acquired in Step S5 to information management device 10 (Step S6).

  The reception unit 101 included in the information management apparatus 10 receives useful information transmitted by the first store terminal 20. Thereby, the reception unit 101 receives a waiting order from the first store terminal 20.

  Next, the first registration unit 102 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S7).

  Here, the process of step S7 will be described. First, when waiting for a turn is received by the receiving unit 101, the first registration unit 102 issues a reception number for the turn waiting. This reception number is issued as a serial number each time an order waiting is received from the start of business at a store, for example. The reception number is reset when, for example, the business day changes.

  The first registration unit 102 acquires the current time as the registration time, for example. The registration time is used as the time when the waiting information is registered (waiting for turn is accepted). The registration time (current time) is acquired from, for example, a clock in the information management apparatus 10.

  In addition, the first registration unit 102 acquires information on a route waiting for the turn. Here, since the acceptance request has been received from the first store terminal 20, the first registration unit 102 acquires “store” indicating that it is waiting for a turn from the first store terminal 20 as route information. .

  Thereby, in addition to the above-described useful information, the first registration unit 102 generates turn waiting information including a reception number, a registration time, and a route.

  As described above, the turn waiting information generated in step S4 is registered in the turn waiting information storage unit by the first registration unit 102 (step S8).

  When the waiting information is registered in step S8, a notification that the registration is completed (hereinafter referred to as registration completion notification) is transmitted from the information management device 10 to the first store terminal 20 (step S9). The registration completion notification includes a receipt number included in the registered turn waiting information.

  Here, it is assumed that the first store terminal 20 includes a printing device. Thereby, in the 1st store terminal 20, the registration completion notification (included in the reception number) transmitted from the information management device 10 is received, and the waiting card on which the reception number is printed is issued by the printing device. (Step S10). In addition to the receipt number, information such as registration time may be printed on the waiting card.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued turn waiting card.

  Next, a processing procedure of the information management system when registering turn waiting information indicating turn waiting from the user terminal 40 will be described with reference to the sequence chart of FIG. Here, the user waiting for the turn from the user terminal 40 is referred to as a target user.

  First, when a target user waits in turn from the user terminal 40, the target user is assigned a login ID and password (hereinafter, target user) assigned to the target user on a predetermined Web page (site). To log in to the information management system (information management apparatus 10) (step S11). In the present embodiment, it is assumed that login is performed by inputting a login ID and a password on a Web page. However, for example, even when a predetermined application program installed in the user terminal 40 is started and logged in, Good.

  Note that the login ID and password of the target user are set when the target user performs member registration, for example. It is assumed that the login ID and password of the target user are managed by the information management apparatus 10. Accordingly, although not shown in FIG. 5, the login ID and password input at the user terminal 40 are transmitted from the user terminal 40 to the information management apparatus 10, and the login ID and password are transmitted to the information management apparatus 10. The target user can log in when the login ID and password of the target user managed in the above match.

  When logging in to the information management system in step S <b> 11, the target user can instruct the waiting by operating the user terminal 40.

  When instructed to wait for the turn, the user terminal 40 transmits a request for waiting for the turn to be sent to the information management apparatus 10 (step S12).

  The management unit 104 included in the information management apparatus 10 receives the acceptance request transmitted by the user terminal 40. The management unit 104 executes an input screen generation process in response to the received reception request (step S13). The input screen generation process is a process of generating an input screen displayed on the user terminal 40 when accepting a turn waiting from the user terminal 40.

  When the process of step S13 is executed, the display processing unit 105 transmits screen data for displaying the input screen generated in step S13 on the user terminal 40 to the user terminal 40 (step S14). Thereby, an input screen is displayed on the user terminal 40.

  Note that the input screen displayed on the user terminal 40 includes, for example, a plurality of input items (input categories), for example, in the same manner as the input screen displayed on the first store terminal 20 described above. When the input screen is displayed on the user terminal 40, the target user operates the user terminal 40 to input the above-described useful information for each of the input items included in the input screen. Can do. In this case, the user terminal 40 acquires useful information input for the input item (step S15).

  The user terminal 40 transmits the useful information acquired in step S15 to the information management apparatus 10 (step S16).

  The receiving unit 101 included in the information management apparatus 10 receives useful information transmitted by the user terminal 40. Thereby, the accepting unit 101 accepts a turn waiting from the user terminal 40.

  Next, the second registration unit 103 generates turn waiting information indicating the turn waiting in order to register the turn waiting received by the receiving unit 101 (step S17).

  In this case, the second registration unit 103 issues a reception number for the turn waiting received by the reception unit 101, similarly to the turn waiting information from the first store terminal 20.

  Further, the second registration unit 103 acquires, for example, the current time as the registration time. Furthermore, the second registration unit 103 acquires information on the above-described waiting route. Here, since the reception request has been received from the user terminal 40, the second registration unit 103 acquires “Web” indicating that it is waiting for an order from the user terminal 40 as a route.

  Here, the target user can use a smartphone, a tablet terminal, a feature phone, a PC, or the like as the user terminal 40. For this reason, when the reception request is received from the user terminal 40, the route information may be the type of the user terminal 40 (device) (smart phone, tablet terminal, feature phone, PC, or the like). Note that the device type can be acquired in the information management apparatus 10 by being acquired on the user terminal 40 side, for example, and transmitted to the information management apparatus 10 together with the above-described reception request. When the order waiting information includes a device type (information), the device type information can be used for analysis of, for example, user tendencies.

  Thereby, in addition to the above-described useful information, the second registration unit 103 generates turn waiting information including the reception number, the registration time, and the route.

  As described above, the turn waiting information generated in step S17 is registered in the turn waiting information storage unit by the second registration unit 103 (step S18).

  When the waiting information is registered in step S18, a notification that the registration is completed (registration completion notification) is transmitted from the information management apparatus 10 to the user terminal 40 (step S19). This registration completion notice includes the reception number and registration time included in the registered waiting information, and may be sent by e-mail using the e-mail address of the target user registered at the time of member registration, for example. .

  In this case, the user terminal 40 can receive the registration completion notification (email) transmitted from the information management apparatus 10 and display the reception number included in the registration completion notification (step S20). The registration completion notification may be displayed (notified) on the user terminal 40 by a Push notification in an application that operates on the user terminal 40 (for example, a smartphone).

  The reception number displayed on the user terminal 40 has the same role as the reception number printed on the turn waiting card in the turn waiting from the first store terminal 20 described above.

  When the user terminal 40 is used in this manner, the target user can start waiting without visiting the store. In this case, the target user can be equated with the state in which the target user is arranged at the end of the waiting list. Therefore, the target user visits the store after the waiting order from the user terminal 40 (indicating waiting information) is registered, and is called by the store staff based on the reception number displayed on the user terminal 40. It is possible to enter the store.

  Here, FIG. 6 shows an example of the data structure of the turn waiting information registered in the turn waiting information storage unit by executing the processing shown in FIGS.

  According to the example shown in FIG. 6, the turn waiting information storage unit stores (registers) turn waiting information 107a to 107e. As shown in FIG. 6, the waiting information includes, for example, a reception number, number of people, seat type, registration time, route, and the like (information). Since the reception number, number of people, seat type, registration time, and route are as described above, detailed description thereof is omitted here.

  The order wait information 107a to 107e shown in FIG. 6 is stored in the order in which the order wait is accepted by the information management apparatus 10 (accepting unit 101) (that is, in the order of registration time).

  Of the turn waiting information 107 a to 107 e, turn waiting information 107 a, 107 b, 107 d and 107 e including the route “store” is turn waiting information indicating turn waiting from the first store terminal 20. In addition, the turn waiting information 107 c including the route “Web” among the turn waiting information 107 a to 107 e is turn waiting information indicating the turn waiting from the user terminal 40.

  In FIG. 6, only the number of people and the seat type are shown as the above-described useful information for convenience. However, as described above, the waiting information includes the user's information on the first store terminal 20 and the user terminal 40. Other useful information input according to the operation may be included.

  Here, in the information management system in the present embodiment, the staff of the store needs to call the user in order to guide the waiting user to the store. For this reason, the staff screen referred when the staff of a store calls a user is displayed on the 2nd store terminal 30. FIG. The staff screen displays a list of waiting information (status of waiting).

  Hereinafter, the processing procedure of the information management system when displaying the waiting information (staff screen) on the second store terminal 30 will be described with reference to the sequence chart of FIG.

  When displaying the turn waiting information on the second store terminal 30, the second store terminal 30 requests the information management device 10 to display (or update) the staff screen (step S21). The process of step S21 is executed, for example, when an operation on the second store terminal 30 by a store staff is performed or when an operation on the second store terminal 30 is not performed for a predetermined period.

  The management unit 104 acquires the turn waiting information stored (registered) in the turn waiting information storage unit in response to a request from the second store terminal 30 (step S22). In step S22, among the waiting information stored in the waiting information storage unit, waiting information indicating the waiting time of the user who has not been guided to the store yet (hereinafter referred to as unguided waiting information). Notation) is acquired. That is, the turn waiting information indicating the turn waiting of the user already guided to the store (hereinafter referred to as guided turn waiting information) does not need to be displayed (presented), and thus is not acquired in step S22. Although omitted in the data structure of the turn waiting information shown in FIG. 6, information indicating whether it is unguided turn waiting information or guided turn waiting information (that is, turn waiting status) is: It is assumed that it is included in each turn waiting information.

  Next, the management unit 104 executes a staff screen generation process (step S23). The staff screen generation process is a process of generating a staff screen for displaying the turn waiting information acquired in step S22 on the second store terminal 30.

  In the staff screen generated in step S23, the order waiting information acquired in step S22 is sorted and displayed in the order of registration times included in the order waiting information.

  The display processing unit 105 transmits screen data for displaying the staff screen generated in step S23 on the second store terminal 30 to the second store terminal 30 (step S24).

  The second store terminal 30 receives the screen data transmitted by the display processing unit 105. Thereby, the staff screen is displayed on the second store terminal 30 (step S25). In addition, this staff screen is displayed via the browser which operate | moves on the 2nd shop terminal 30, for example.

  Here, FIG. 8 shows an example of the staff screen displayed on the second store terminal 30. FIG. 8 shows the staff screen 200 on which the order wait information 107a to 107e stored in the order wait information storage unit shown in FIG. 6 is displayed.

  According to the example of the staff screen 200 shown in FIG. 8, the store staff calls the user in the order of the waiting information 107 a to 107 e and enters the store. Specifically, when a user who has been waiting for a turn after another user who has used the store has finished using the store can enter the store, the store staff displays the staff screen 200, by calling the reception numbers included in the turn waiting information displayed on the staff screen 200 in order from the top, the user who holds the turn waiting card on which the reception number is printed or the reception number A user who has the user terminal 40 on which is displayed can enter the store. For example, when there is a turn waiting (information) designating the scheduled entry time (scheduled guidance time), the turn waiting information rearranged based on the scheduled entry time is called in order from the top. May be.

  In this case, the store staff can consider the seat type displayed on the staff screen 200 as useful information (that is, the type of seat desired by the user). For example, in the case where the staff screen 200 shown in FIG. 8 is displayed, when the counter seat of the store becomes available, the reception number “2” may be called instead of the reception number “1”. Alternatively, the user having the reception number “1” may be informed that guidance can be provided if it is a counter seat. If the user who has the reception number “1” is told that guidance is possible if it is a counter seat, and if the user responds when waiting in turn until the table seat becomes available The store staff may call the reception number “2”. Further, the store staff can take into consideration such as guiding to a table seat of a size corresponding to the number of people by referring to the number of people displayed on the staff screen 200 as useful information.

  By referring to the useful information described above, the store staff can efficiently guide (enter the store) the users waiting for the turn to the store.

  As shown in FIG. 8, the staff screen 200 is provided (displayed) with a “guidance” button 201 and an “absent” button 202 in association with each turn waiting information. The “guidance” button 201 and the “absent” button 202 are used for managing (setting) the above-described waiting status. Note that the waiting status includes, for example, “not yet guided”, “already guided”, “absent”, “cancel”, and the like.

  Here, for example, when the turn waiting information 107 a to 107 e is displayed on the staff screen 200 shown in FIG. 8, the reception number included in the turn waiting information 107 a displayed at the top of the staff screen 200 by the store staff. Assume that “1” is called. It should be noted that all the waiting statuses indicated by the waiting information 107a to 107e displayed on the staff screen 200 are all “unguided”.

  In this case, if a user who has a turn waiting card printed with the receipt number “1” is waiting in the vicinity, and the user is guided (entered) to the store, the store staff Presses the “Guidance” button 201 displayed on the staff screen 200 in association with the turn waiting information 107a. In this case, the order wait status indicated by the order wait information 107a is changed from, for example, “unguided” to “guided”, and in the subsequent processing, the order wait information 107a is treated as the above-described guided turn waiting information. Is called. That is, even if the process shown in FIG. 7 is subsequently performed, the turn waiting information 107a is not displayed on the staff screen.

  On the other hand, if the user holding the turn waiting card printed with the receipt number “1” is not waiting in the vicinity and cannot guide the user to the store, the store staff displays the staff screen. In 200, the “absent” button 202 displayed in correspondence with the turn waiting information 107a is pressed to call the reception number “2” included in the turn waiting information 107b displayed next to the turn waiting information 107a. In this case, it is assumed that the order waiting status indicated by the order waiting information 107a is changed from “not guided” to “absent”, for example. Note that the waiting information for which the waiting status is “absent” may be displayed on the staff screen together with the waiting information for which the waiting status is “unguided”, or a screen different from the staff screen. May be displayed.

  In addition, after a predetermined period of time has elapsed after the status of waiting for a turn has been changed from “not yet guided” to “absent”, this is indicated by the turn waiting information (indicated by the waiting status of “not present”). Queued order) shall be treated as canceled. In this case, the waiting status is changed from “absent” to “cancel”. In other words, even after the waiting status becomes “absent”, the user waiting for the turn can enter the store if he / she visits the store again within a predetermined period. Shall.

  Although omitted in the staff screen 200 shown in FIG. 8, the staff screen 200 may display the waiting time in the turn waiting indicated by each of the turn waiting information 107 a to 107 e. This waiting time is, for example, the number of waiting information stored (registered) in the waiting information storage unit (the waiting information acquired in step S22 shown in FIG. 7) and a set of waiting queues. It can be calculated based on a preset time (unit waiting time) until the user can enter the store. The waiting time calculated in this way can be referred to as a measure of the waiting time of the user.

  Next, input items included in the input screen will be described with reference to FIG. FIG. 9 shows an example of a screen (hereinafter referred to as a first setting screen) for setting input items included in the input screen. This first setting screen is a screen displayed on the second store terminal 30, for example. In other words, the input items are set based on operations of store staff and the like on the second store terminal 30 (first setting screen).

  As shown in FIG. 9, the first setting screen 300 includes an item name 301, an input type 302, an attribute 303, a text type 304, a text input character count 305, a numerical value range 306, and the like (columns).

  In the item name 301, the name of the input item can be arbitrarily set. In the input type 302, an input type of information input to the input item can be set. Input types include “text”, “numerical value”, and “option”. When “text” is set in the input type 302, a character string (text) can be input to the input item. When “numerical value” is set in the input type 302, a numerical value can be input to the input item. When “option” is set in the input type 302, for example, one of a plurality of options created by an administrator of the information management system or a store staff may be selected and input as the input item. it can.

  In the attribute 303, an attribute of information input to the input item can be set. The attributes include “none”, “number of people”, “name (name)”, and “phone number”.

  In the text type 304, when “text” is set in the input type 302, the type of text input to the input item can be set. For example, one of “double-byte kana”, “single-byte alphanumeric”, and “single-byte numeric” is set in the text type 304.

  In the text input character count 305, when “text” is set in the input type 302, a range (minimum value and maximum value) of the number of characters constituting the text (character string) input to the input item may be set. it can.

  In the numerical value range 306, when “numeric value” is set in the input type 302, a numerical value range (minimum value and maximum value) input to the input item can be set.

  After the above settings for each of the fields 301 to 306 are completed, the setting (registration) of one input item is completed by pressing the “set” button 307 provided at the bottom of the first setting screen 300. To do. The input item (information indicating) set as described above is stored (registered) in the setting information storage unit as the first setting information.

  This first setting information is used in the above-described input screen generation processing (step S3 shown in FIG. 4 and step S13 shown in FIG. 5). Thereby, it is possible to generate an input screen including the input items (input items set on the first setting screen 300) indicated by the first setting information.

  In the present embodiment, it is possible to set a plurality of input items by repeating the operation on the first setting screen 300 described above.

  Hereinafter, specific examples of input items set on the first setting screen 300 will be described. Here, the first to fourth input items will be described.

  The first input item is an input item for inputting the number of people entering the store, for example. When this first input item is set, “number of people” is set in the item name 301, “numerical value” is set in the input type 302, and “number of people” is set in the attribute 303. Since “numeric value” is set in the input type 302, for example, 1 (minimum value) to 99 (maximum value) is set as the numerical value range in the numerical value range 306. In the first input item thus set, for example, the number of persons can be input by pressing a button assigned with each numerical value from 0 to 9 provided on the input screen. In addition, by setting “text” in the input type 302, for example, the number of people may be directly input using single-byte numerals. Here, the input items for inputting the number of people entering the store have been described. However, for example, input items for inputting the number of adults and the number of children entering the store may be set.

  The second input item is an input item for inputting a user's name, for example. When this second input item is set, “name” is set in the item name 301, “text” is set in the input type 302, and “name” is set in the attribute 303. Since “text” is set in the input type 302, “double-width kana” is set in the text type 304, and for example, 1 (minimum value) to 99 (maximum value) is set in the text input character count 305. Is done. In the second input item set in this way, the name can be input in full-width kana. Note that by setting the minimum value of the text input character count 305 to 0, for example, it is possible to arbitrarily input a name.

  The third input item is an input item for inputting a user's telephone number, for example. When this third input item is set, “telephone number” is set in the item name 301, “text” is set in the input type 302, and “telephone number” is set in the attribute 303. . Since “text” is set in the input type 302, “half-width numbers” is set in the text type 304. For example, when “telephone number” is set in the attribute 303, for example, 10 (minimum value) to 11 (maximum value) are automatically set as the number of text input characters 305. In the third input item set in this way, input of a 10-digit or 11-digit telephone number using half-width numbers is accepted, and an error occurs for the other digits.

  The fourth input item is an input item for inputting, for example, the seat type desired by the user. When this fourth input item is set, “seat type” is set in the item name 301, “option” is set in the input type 302, and “none” is set in the attribute 303. Note that when “option” is set in the input type 302, options (for example, table seats, counter seats, seats) that are selectable in the third input item (input item of “seat type”) are not shown. And a banquet hall) are further set (created). In the fourth input item set as described above, a table seat, a counter seat, a parlor, a banquet hall, or the like can be selected (input) as the seat type.

  In this embodiment, when receiving an order waiting, an input screen including a plurality of input items set as described above is displayed, so that information useful for the store (useful information) regarding the order waiting is acquired. It becomes possible.

  Here, useful information input by the user for each of the input items included in the input screen is stored (registered) in the turn waiting information storage unit as turn waiting information, and the staff screen described in FIG. 8 described above. Is displayed. The useful information displayed on the staff screen (in the example shown in FIG. 8, the number of people and the seat type) can be referred to when calling a user waiting for the turn.

  However, depending on the content, it may not be preferable to display all useful information input by the user on the staff screen (that is, refer to the staff).

  Therefore, in the present embodiment, when displaying the turn waiting information on the second store terminal 30 (staff screen), it has a configuration capable of displaying a part of the useful information included in the turn waiting information instead of all of the useful information. And In other words, this embodiment has a mechanism for restricting the display of useful information input by the user.

  FIG. 10 shows an example of a screen for setting useful information displayed on the staff screen (hereinafter referred to as a second setting screen). The second setting screen is a screen displayed on the second store terminal 30 when, for example, a setting button (not shown) provided on the staff screen is pressed.

  In the second setting screen 400 shown in FIG. 10, switching buttons 401 to 404 are provided in association with each of the plurality of input items (input items 1 to 5) set on the first setting screen 300 described above. .

  The switching buttons 401 to 404 are for setting (switching) whether or not to display useful information input to the input items 1 to 4 associated with the switching buttons 401 to 404 on the staff screen. It is a button. One of “display” and “non-display” is displayed on the switching button. When “display” is displayed on the switching button, it indicates that the setting is made so that useful information input to the input item associated with the switching button is displayed on the staff screen. Yes. On the other hand, when “Hide” is displayed on the switch button, the useful information input to the input item associated with the switch button is not displayed on the staff screen. Is shown.

  Specifically, “display” is displayed on the switching button 401 provided in association with the input item 1 on the second setting screen 400. According to this, it is set that the useful information input to the input item 1 is displayed on the staff screen.

  When the switching button 401 is pressed (designated) by, for example, a store staff, the display on the switching button 401 is changed from “display” to “non-display”. When “non-display” is displayed on the switching button 401, it indicates that the useful information input to the input item 1 is set not to be displayed on the staff screen. As described above, the staff of the store can switch the setting so that the useful information input to the input item 1 is not displayed on the staff screen by operating the second setting screen 400.

  Although the switching button 401 has been described here, the same applies to the other switching buttons 402 to 404, and thus detailed description thereof is omitted.

  For example, when the store staff presses the switching button on which “non-display” is displayed again, the display on the switching button is changed from “non-display” to “display”.

  In the present embodiment, in accordance with the operation of the store staff on the second setting screen 400 described above, setting whether or not to display useful information input to each of the input items 1 to 4 on the staff screen is set. Can do. The setting content (setting information indicating the setting) for the second setting screen 400 is stored (registered) in the setting information storage unit as the second setting information.

  This second setting information is used in the staff screen generation process described above (the process of step S23 shown in FIG. 7). Hereinafter, the staff screen generated by the staff screen generation process executed using the second setting information will be specifically described.

  In the following description, the input item associated with the switching button on which “display” is displayed (that is, the input item set to display useful information on the staff screen) is “display”. For input items that are set to "" and input items that are associated with the toggle button that displays "Hide" (that is, input items that are set not to display useful information on the staff screen) This is referred to as an input item set to “non-display”.

  Here, it is assumed that the input items 1 to 4 for which “display” or “non-display” is set on the second setting screen 400 described above are the first to fourth input items described above.

  In this case, if the second setting screen 400 is set as shown in FIG. 10, for example, it is generated by the staff screen generation process executed using the second setting information indicating such setting contents. The staff screen is the screen shown in FIG. Specifically, the staff screen 200 displays all useful information (here, number of people, name, phone number, seat type) input to the input items 1 to 4.

  On the other hand, if the second setting screen 400 is set as shown in FIG. 12, for example, the staff generated by the staff screen generation process executed using the second setting information indicating such setting contents. The screen is as shown in FIG. 8 described above. Specifically, useful information (here, name and phone number) input to the input items 2 and 3 set to “Hide” on the second setting screen 400 is not displayed on the staff screen 200. (Cannot be displayed).

  As described above, in the present embodiment, the first store terminal 20 or the user terminal 40 (first terminal device) on which a user operates a plurality of input items (including input screens) for inputting information useful for the store. ) And a plurality of useful information input to each of the plurality of input items is received from the first store terminal 20 or the user terminal 40. In addition, the waiting information including a plurality of useful information received in this way is registered, and the registered waiting information is displayed on the second store terminal 30 (second terminal device). In the present embodiment, when the turn waiting information is displayed in this way, a part of the plurality of pieces of information included in the turn waiting information is displayed. According to such a configuration, it is possible to appropriately use useful information input by the user.

  Specifically, as the above-described useful information, for example, the user may be input information such as the number of people entering the store, the user's name, the user's telephone number, and the seat type desired by the user. However, among the useful information, the number of people and the type of seat are useful for allowing the user to enter the store efficiently, so that the second store terminal 30 (staff) can be referred to by the store staff. Screen).

  On the other hand, in the present embodiment, a receipt number is issued to a user who has registered for waiting, and the user is called based on the receipt number. It is not necessary information. Further, the user's telephone number is not necessarily necessary information for the store staff, and is information related to the user's privacy, so even the store staff may not want to disclose it easily.

  In consideration of this point, in the present embodiment, for example, as shown in FIG. 12 described above, the name (input item 2) and the telephone number (input item 3) are set to “hidden” in FIG. As shown, the name and telephone number can be prevented from being displayed on the staff screen.

  In other words, information that is useful to refer to the store staff (number of people, seat type, etc.) is displayed on the staff screen, and information that is not required to be referred to by the store staff (name and phone number). Control that does not display on the staff screen is possible.

  It should be noted that the name not displayed on the staff screen can be used when, for example, confirming whether or not waiting for the user who has offered the lost waiting card is waiting. In other words, the user's name is not normally displayed on the staff screen displayed on the second store terminal 30, but is exceptionally referred to (viewed) when the user requests that the waiting card is lost. ) Be able to.

  In addition, the order of the users who are waiting for the order is the other users who are waiting for the turn before the user (waiting for the turn indicated by the turn waiting information displayed on the staff screen). It is updated when the other users) enter the store sequentially (guided). In the information management system (information management apparatus 10) according to the present embodiment, when the order of the users updated in this way approaches a predetermined number of sets, the information management system (information management apparatus 10) determines that the order of the users has approached. It shall have a function to notify the user (hereinafter referred to as a notification function).

  In this case, a telephone number not displayed on the staff screen can be used in this notification function. Specifically, when the order of users approaches, the information management apparatus 10 makes a call to the user (the user terminal 40) using the telephone number, for example. This call may be automatically made when the order of the users approaches a predetermined number of sets. For example, a call button provided on the screen of the second store terminal 30 It may be performed when a button) or the like associated with the turn waiting information indicating the user turn waiting is pressed by the store staff. Even in this case, the telephone number need not be displayed on the staff screen. When the user responds to the call made by the information management apparatus 10, the user terminal 40 outputs a voice (automatic voice) prepared in advance in the information management apparatus 10. Can be notified to the user. The voice output in this way does not have to be prepared in advance, and may be, for example, a voice that is automatically generated so as to include the name of the user described above.

  Thus, about the useful information which is not displayed on a staff screen, the structure used, for example in order to notify the said user that the order of the user has approached may be sufficient. In the present embodiment, useful information that is not displayed on the staff screen is also effectively used.

  In the present embodiment, for example, the store staff has been described as setting on the second setting screen as to whether or not each piece of useful information is displayed on the staff screen. In view of the fact that it is not easily disclosed to the staff, the setting on the second setting screen may be restricted so that only a specific person such as a store manager can perform the setting. In this case, it can be configured to require input of a password or the like when displaying the second setting screen. Similarly, the setting on the second setting screen may be performed in advance on the information management apparatus 10 (that is, the operator of the information management system) side, for example.

  Further, in the present embodiment, it has been described that the useful information input for the input item set to “non-display” on the second setting screen is not displayed on the staff screen. Since useful information (for example, a telephone number) is displayed, there is a possibility that a store staff or the like browses. For this reason, for example, input items that match a preset condition (useful information input for) are not displayed on the staff screen by default (that is, set to “hidden” by default). May be. Specifically, for example, the telephone number input as useful information is set as a default by setting in advance the condition that “telephone number” is set in the attribute 303 in the first setting screen 300 shown in FIG. In the staff screen can be hidden.

  In addition, for example, an input item for obtaining consent regarding simple confirmation items (for example, handling of personal information) may be set. In such an input item, for example, the user selects one of “Yes” indicating that the user agrees and “No” indicating that the user does not agree. It is not useful for user calls. For this reason, for example, an input item (useful information input for) for selecting one of “Yes” and “No” may not be displayed on the staff screen by default. The conditions described here are merely examples, and other conditions may be set in advance.

  Further, for example, when a large number of input items are set, “display” is set for all the input items (that is, all useful information input to the input items is displayed on the staff screen). A large amount of information exists in the staff screen, which may affect the visibility of the staff screen. Therefore, for example, in the default setting for the second setting screen, “display” is set for a predetermined number of input items, and “non-display” is set for the remaining input items. It may be. In this case, the input item for which “display” is set may be determined based on the order in which the input items are set on the first setting screen described above, or may be a priority set separately by store staff or the like. It may be determined based on the ranking.

  The number of input items for which “display” is set by default may be specified by the staff of the store or the like. For example, the length of the item name of the input item (that is, in order to display useful information on the staff screen) Based on the required width), the useful information may be automatically determined so as to be within a range where it can be appropriately displayed.

  Moreover, although description is abbreviate | omitted in this embodiment, there are different input items (including input screens), for example, when waiting for the turn from the first store terminal 20 and when waiting for the turn from the user terminal 40. It may be displayed. When useful information input for such an input item is displayed on the staff screen, a route (whether waiting for an order from the first store terminal 20 or waiting for an order from the user terminal 40) Depending on the situation, display and non-display of useful information are mixed, and there is a possibility that the staff of the store that refers to the staff screen will be confused. Therefore, “display” is set by default for the input items that are commonly input to the user who registers the waiting queue from the first store terminal 20 and the user who registers the waiting queue from the user terminal 40 in this way. For input items that are not input in common, “hidden” may be set by default.

  As described above, by setting “display” or “non-display” by default for each of the input items, the store manager or the staff operates the second store terminal 30 to input each input item. For this, it is possible to reduce the trouble of individually setting “display” or “non-display”.

  In the present embodiment, it has been described that the waiting order (information) for a user's store is collectively managed. For example, each of input items such as a seat type (for example, a table seat, a counter seat, a seat) , Banquet halls, etc.) may be configured to accept the waiting order separately. Even in the case of such a configuration, “display” or “non-display” can be set for each input item displayed when accepting each waiting order on the second setting screen described above. To do.

  In the present embodiment, the information management apparatus 10 is described as a single apparatus. However, the information management apparatus 10 may be realized by a plurality of apparatuses that can communicate via a network.

  Moreover, at least a part of the functional configuration of the information management apparatus 10 described in FIG. 3 may be provided in the first store terminal 20 or the second store terminal 30, for example.

  Note that the method described in the above embodiment is a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a magneto-optical disk (MO). ), And can be distributed in a storage medium such as a semiconductor memory.

  In addition, as long as the storage medium can store a program and can be read by a computer, the storage format may be any form.

  In addition, an OS (operating system) operating on the computer based on an instruction of a program installed in the computer from the storage medium, MW (middleware) such as database management software, network software, and the like implement the present embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted via a LAN or the Internet is downloaded and stored or temporarily stored.

  Further, the number of storage media is not limited to one, and the case where the processing in the present embodiment is executed from a plurality of media is also included in the storage media in the present invention, and the media configuration may be any configuration.

  The computer according to the present invention executes each process according to the present embodiment based on a program stored in a storage medium, and includes a single device such as a personal computer or a system in which a plurality of devices are connected to a network. Any configuration may be used.

  In addition, the computer in the present invention is not limited to a personal computer, but includes a processing unit, a microcomputer, and the like included in an information processing device, and is a generic term for devices and devices that can realize the functions of the present invention by a program. .

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Non-volatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communication part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 40 ... User terminal, DESCRIPTION OF SYMBOLS 101 ... Reception part, 102 ... 1st registration part, 103 ... 2nd registration part, 104 ... Management part, 105 ... Display processing part, 106 ... Setting part, 107 ... Storage part.

Claims (8)

In the information management device connected to the first terminal device operated by the user and the second terminal device provided in the store when accepting the turn waiting for the user's store,
First display processing means for displaying on the first terminal device a plurality of input items for inputting information useful for the store;
Receiving means for receiving, from the first terminal device, a plurality of pieces of information input to each of the plurality of input items in response to an operation of the user on the first terminal device;
Registration means for registering turn waiting information including a plurality of received information, which is turn waiting information indicating a turn waiting for the store of the user;
A second display processing means for displaying the registered waiting information on the second terminal device;
The second display processing means displays a part of the plurality of pieces of information included in the turn waiting information when the turn waiting information is displayed on the second terminal device.
The first terminal device includes a store terminal provided in the store and a user terminal possessed by the user,
A plurality of input items displayed on the first terminal device, depends on whether the first terminal device is in the user terminal whether said store terminal,
The second display processing means includes a plurality of input items displayed when the first terminal device is the store terminal and a plurality of input items displayed when the first terminal device is the user terminal. An information management device that displays information input to input items common to both .   The information management apparatus according to claim 1, wherein the second display processing unit displays a part of information specified in accordance with an operation on the second terminal device among a plurality of pieces of information included in the waiting information.   The information management apparatus according to claim 1, wherein the second display processing unit displays information other than a part of the plurality of pieces of information included in the turn waiting information that is set in advance as non-display.   Of the plurality of pieces of information included in the turn waiting information, information that is not displayed by the second display processing means indicates that the user has approached the turn in the turn waiting indicated by the registered turn waiting information. The information management apparatus according to claim 1, wherein the information management apparatus is used for notifying a user. The plurality of information includes a telephone number of the user,
The information management apparatus according to claim 1, wherein the second display processing unit does not display the telephone number of the user. Calls made to the user using the user's telephone number to notify the user that the user's turn is approaching in the turn waiting indicated by the registered turn waiting information. 6. The information management apparatus according to claim 5 , further comprising processing means. An information management method executed by an information management device connected to a first terminal device operated by a user and a second terminal device provided in the store when accepting a turn waiting for the user's store,
Displaying a plurality of input items for inputting information useful for the store on the first terminal device;
Receiving a plurality of pieces of information input to each of the plurality of input items in response to an operation of the user with respect to the first terminal device from the first terminal device;
Registering turn waiting information including a plurality of received information, which is turn waiting information indicating turn waiting for the store of the user;
Displaying the registered waiting information on the second terminal device, and
The step of displaying the registered turn waiting information on the second terminal device includes a step of displaying a part of the plurality of pieces of information included in the turn waiting information when the turn waiting information is displayed on the second terminal device. Including the step of displaying
Wherein the first terminal device includes a user terminal shop terminal and the user provided it is Ru in the store possessed,
A plurality of input items displayed on the first terminal device, depends on whether the first terminal device is in the user terminal whether said store terminal,
The step of displaying the registered turn waiting information on the second terminal device includes a plurality of input items displayed when the first terminal device is the store terminal and the first terminal device is the user terminal. An information management method for displaying information input to an input item common to a plurality of input items displayed in the case of . In the program executed by the computer of the information management device connected to the first terminal device operated by the user and the second terminal device provided in the store when accepting the turn waiting for the user's store,
In the computer,
Displaying a plurality of input items for inputting information useful for the store on the first terminal device;
Receiving a plurality of pieces of information input to each of the plurality of input items in response to an operation of the user with respect to the first terminal device from the first terminal device;
Registering turn waiting information including a plurality of received information, which is turn waiting information indicating turn waiting for the store of the user;
Displaying the registered waiting information on the second terminal device; and
The step of displaying the registered turn waiting information on the second terminal device includes a step of displaying a part of the plurality of pieces of information included in the turn waiting information when the turn waiting information is displayed on the second terminal device. Including the step of displaying
The first terminal device includes a store terminal provided in the store and a user terminal possessed by the user,
A plurality of input items displayed on the first terminal device, depends on whether the first terminal device is in the user terminal whether said store terminal,
The step of displaying the registered turn waiting information on the second terminal device includes a plurality of input items displayed when the first terminal device is the store terminal and the first terminal device is the user terminal. Program that displays information entered for input items that are common to multiple input items that are displayed

Images