JP4931115B2 - Information processing device, business system, control method, program - Google Patents

Description

The present invention has been connected through the insurer terminal and the network with the insurer, the information processing apparatus as garages terminal skilled has, business systems, control method, and a program.

  If an accident occurs in a car, etc., and the car is damaged, the person who caused the accident (hereinafter referred to as the accident person) informs the non-life insurance company (hereinafter referred to as non-life insurance) that the accident occurred. If you do (hereinafter referred to as Case 1), and before you contact Sompo, bring a damaged car (hereinafter referred to as the accident vehicle) directly to the repair shop and request repair (hereinafter referred to as Case 2) )

  Hereinafter, the former case (case 1) will be described.

  The accident person is contacted by a non-life insurance contact person to repair the accident vehicle at a designated repair shop (hereinafter also referred to as a repair shop).

  Then, the contact person transmits, to the designated repair shop, accident information such as an accident number for identifying an accident case and an automobile registration number (number of an automobile license plate) for identifying an accident vehicle by using FAX. The accident number is a unique number that is assigned by the non-life insurance company.

  In addition, after receiving notification from the accident person, the accident information is stored in the storage means of the non-life insurance core server. Then, the repair shop that has received the accident information by FAX photographs the damaged part of the accident vehicle with a digital camera or the like and transmits image data including the photographed damaged part to the non-life insurance side.

  At this time, in order to identify which accident data is the image data, the accident information manually input by the repair shop based on the accident information received by FAX is associated with the image data (made into a case). , Have sent to non-life insurance.

  On the non-life insurance side, the accident information stored in the storage means of the non-life insurance core server is associated with the image data transmitted from the repair shop to the non-life insurance based on the accident information manually entered by the repair shop staff. be able to.

  A non-life adjuster (assesser) looks at the image data received in the accident case and estimates the repair amount of the accident vehicle. An example of a system that supports such adjuster assessment is disclosed in Patent Document 1.

  Patent Document 1 discloses a system in which an insurance company terminal transmits accident information, a vehicle repair shop terminal transmits accident vehicle information (image data), and an insurance company terminal receives accident vehicle information (image data). ing.

  Conventionally, as described above, since a repair shop person manually inputs accident information, there is a possibility of an input error. In some cases, only image data was sent without sending accident information.

  Therefore, if you accidentally enter accident information, or if you send only image data without sending accident information, the accident information stored on the non-life core server and the image sent to the non-life insurance from the repair shop In order to correlate the data, a person on the non-life side (such as an adjuster) had to perform a complicated work.

  Moreover, since a repair shop person manually entered accident information, it was necessary to perform complicated work.

  Next, the latter case (case 2) will be described below.

  The accident person informs the repair shop that he / she has caused the accident after requesting the repair of the car.

  Next, the repair shop person manually inputs the accident information obtained from the accident person, etc. into the terminal of the repair shop, associates the data of the image of the accident car image with the accident information, and It is sent to.

  On the non-life insurance side, the accident information stored in the storage means of the non-life insurance core server is associated with the image data transmitted from the repair shop to the non-life insurance based on the accident information manually entered by the repair shop staff. be able to.

Even in this case, there was a similar problem because the repair shop person manually entered the accident information as described above.
JP 2003-242276 A

  However, the above prior art has the following problems.

  Conventionally, as described above, when a repair shop person makes a mistake in entering accident information, or when only sending image data without sending accident information, accident information stored in the non-life insurance core server, In order to associate the image data transmitted from the repair shop to the non-life insurance company, a non-life person (such as an adjuster) had to perform a complicated work.

  Moreover, since a repair shop person manually entered accident information, it was necessary to perform complicated work.

An object of the present invention, garages terminal, maintenance difference automobile registration information each other resulting image data selected at the factory terminal by character recognition, and vehicle registration of the image transmission request slip created in insurer terminal Providing a mechanism to improve the work efficiency of the insurer by sending information after judging the match between the information and the car registration information obtained by character recognition of the image data selected at the maintenance shop terminal It is.

The present invention is an information processing apparatus as a maintenance factory terminal used by a repairer, which is communicable with an insurer terminal used by an insurer, and includes an image data storage means for storing a plurality of image data, and the insurer terminal. An acquisition unit that acquires and transmits an image transmission request form including vehicle registration information that is created and transmitted, and a selection reception unit that receives a selection of a plurality of image data from a plurality of image data stored in the image data storage unit When, by character recognition a plurality of image data received by the selection receiving unit, and character recognition means for acquiring a character indicating a vehicle registration information from the image data of the plurality of respective plurality of image data by said character recognition means A difference rate calculation means for calculating a difference rate indicating a degree of difference by matching characters acquired from each of the characters, and calculating the difference rate A difference rate determination unit that determines whether or not the difference rate calculated by the means is greater than or equal to a threshold value, and the difference rate determination unit that determines that the difference rate calculated by the difference rate calculation unit is greater than or equal to the threshold value A difference display means for displaying that the selection accepting means has accepted selection of a plurality of image data having different car registration information, and the difference rate calculated by the difference rate calculating means by the difference rate determining means is a threshold value. If it is determined that the above is not the case , the vehicle registration information acquired by the character recognition unit and the vehicle registration information in the image transmission request form acquired by the acquisition unit without performing the difference display process by the difference display unit. determination means for determining information is different, by the determining means, is obtained by the vehicle registration information, said character recognition means in the image transmission request form acquired by the acquisition means If the vehicle registration information is determined to differ, and the display means each vehicle registration information to display the confirmation screen shown different effect, by the determination means, wherein the motor vehicle registration information of the image transmission request form the characters wherein when the acquired vehicle registration information recognition means is determined to be the same, in accordance with the transmission instruction by the user, the transmission data including a plurality of image data received by the relevant vehicle registration information the selection receiving means transmission means for transmitting to the insurer terminal, characterized Rukoto equipped with.

Further, the present invention is a business system in which an information processing device as a maintenance shop terminal used by a repairer and an insurer terminal used by an insurer are communicably connected, and the insurer terminal includes vehicle registration information. comprising an image transmission request slip producing means for producing an image transmission request slip containing, and an image transmission request slip transmission means for transmitting the image transmitting request slip created in the image transmission request slip producing means, the information processing apparatus Stored in the image data storage means for storing a plurality of image data, the acquisition means for acquiring the image transmission request slip transmitted by the image transmission request slip transmission means of the insurer terminal, and the image data storage means from among a plurality of image data, a selection accepting means for accepting a selection of a plurality of image data, by character recognition a plurality of image data received by the selection receiving means Calculating a character recognition means for respectively acquiring a character indicating a vehicle registration information from the image data of the plurality of the percent difference indicating the degree of difference by matching a character with each other, which are respectively obtained from a plurality of image data by said character recognition means The difference rate calculating means, the difference rate determining means for determining whether the difference rate calculated by the difference rate calculating means is equal to or greater than a threshold, and the difference calculated by the difference rate calculating means by the difference rate determining means. When the rate is determined to be greater than or equal to the threshold, the difference display unit displays that the selection receiving unit has received selection of a plurality of image data with different car registration information, and the difference rate determination unit causes the difference If rate calculating difference ratio calculated by the means is determined not to be equal to or more than the threshold value, without performing the differences display process by the difference display means, wherein Determination means for determining the acquired vehicle registration information is different vehicle registration information, said character recognition means the image transmission request slip within obtained obtained in section, by the determination unit, acquired by the acquisition unit When it is determined that the vehicle registration information in the image transmission request slip is different from the vehicle registration information acquired by the character recognition unit, a display unit that displays a confirmation screen indicating that the respective vehicle registration information is different; and wherein the determining means, when the acquired vehicle registration information is determined to be the same in vehicle registration information, said character recognition means in said image transmission request form, in accordance with the transmission instruction by the user, with the motor vehicle registration information transmission means for transmitting transmission data including a plurality of image data received by the selection receiving means to the insurer terminal, characterized Rukoto equipped with.

According to the present invention, garages terminal, maintenance difference automobile registration information each other resulting image data selected at the factory terminal by character recognition, and vehicle registration of the image transmission request slip created in insurer terminal It is possible to improve the work efficiency of the person on the insurer side by sending the information after judging the match between the information and the car registration information obtained by character recognition of the image data selected at the maintenance shop terminal etc. There is an effect.

[First Embodiment]
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

  FIG. 1 is a system configuration diagram showing an example of a business support system showing an embodiment of the present invention.

  As shown in FIG. 1, the business support system includes a file server 10 installed at an ASP service provider, a non-life insurance company (insurance company) side system 20, and a maintenance factory (repair shop) side system 30. Connected through.

  The file server 10 stores and manages factory management information shown in FIG. 3, which will be described later, a maintenance factory folder shown in FIG.

  In the non-life insurance company side system 20, a backbone server 21, a receiving server 22, and an adjuster terminal 23 are connected via a LAN 24.

  The core server 21 stores a setting file shown in FIG. 5 to be described later, a case folder (accident information managed by a non-life insurance company) shown in FIG. 6 to be described later, and various registered information (including non-life insurance contract information and the like). I manage.

  The maintenance shop side system 30 includes a maintenance shop terminal 31, an external medium 33 such as a CF memory, and a digital camera 32. The digital camera 32 can be loaded with an external medium 33. The digital camera 32 stores the captured image data in the external medium 33 to which the digital camera 32 is attached. Furthermore, the maintenance shop terminal 31 can also be equipped with the external media 33. In addition, the maintenance shop terminal 31 can read image data from the external media 33 to be attached.

  Hereinafter, the hardware configuration of the file server 10, the backbone server 21, the receiving server 22, the adjuster terminal 23, and the maintenance shop terminal 31 illustrated in FIG. 1 will be described with reference to FIG.

  FIG. 2 is a block diagram showing an example of the hardware configuration of the file server 10, the backbone server 21, the receiving server 22, the adjuster terminal 23, and the maintenance shop terminal 31 shown in FIG.

  In FIG. 2, reference numeral 200 denotes a computer, which corresponds to the file server 10, backbone server 21, receiving server 22, adjuster terminal 23, maintenance shop terminal 31 and the like shown in FIG.

  A CPU 201 controls each device connected to the system bus 204 based on a program stored in an external memory 211 formed of a recording medium such as a ROM 202, a hard disk (HD), or a flexible disk (FD). Control over the entire 200.

  Reference numeral 203 denotes a RAM which functions as a main memory, work area, and the like for the CPU 201.

  An input controller 205 controls an input from a keyboard (KB) 209 or a pointing device (PD) 212 such as a mouse.

  A video controller 206 controls display on a display 210 such as a CRT. The display may be a CRT or another type of display device such as an LCD.

  A memory controller 207 controls access to the external memory 211. A communication interface (I / F) controller 208 controls communication with other devices via a network.

  FIG. 3 is a data configuration diagram showing an example of factory management information stored and managed by the file server 10 shown in FIG.

  As shown in FIG. 3, the factory management information includes factory non-life information 301 for associating a factory with a non-life insurance company, and factory detailed information 302 for indicating detailed factory information, and is associated with a factory ID.

  The factory non-life information 301 includes a factory ID unique to each factory, a non-life company name, factory folder information unique to each combination of factory and non-life company, and the like. The factory non-life information 301 is provided for each combination of factory and non-life company. The factory folder information is information for identifying a folder determined by a combination of a factory and a nonlife insurance company.

  The factory detailed information 302 includes a factory ID, a maintenance factory name, a telephone number, a request last update date and time, and the like. The factory detailed information 302 is provided for each factory.

  FIG. 4 is a schematic diagram showing an example of the structure of the maintenance factory folder stored and managed by the file server 10 shown in FIG.

  The file server 10 stores and manages a cabinet as shown in FIG. 4 for each non-life insurance company. Under each cabinet, a maintenance shop folder for storing and managing information on a plurality of maintenance shops is provided.

  In addition, a folder for each maintenance factory (for example, ◯ × maintenance factory) is provided in the maintenance factory folder. Further, in the folder of each maintenance factory, an image transmission request folder for storing an image transmission request form, data uploaded from the factory (“001.CAB” in FIG. 4), and the like are stored.

  FIG. 5 is a data configuration diagram showing an example of a setting file stored and managed by the basic server 21 shown in FIG.

  As shown in FIG. 5, the setting file includes a connection destination URL indicating a connection destination of the file server 10, factory folder information, an insurance company name, and the like. Note that this setting file is provided for each maintenance factory with transactions.

  FIG. 6 is a schematic diagram illustrating an example of the configuration of the itemization folder stored and managed by the core server 21 illustrated in FIG.

  The core server 21 stores and manages the accident information managed by the non-life insurance company by providing a case folder as shown in FIG. 6 for each accident case. Under each itemization folder, an accident information file, an image transmission request form, a style sheet, and an image folder are stored and managed. Also, image information uploaded from the factory is stored in the image folder. The above-mentioned accident information file stores information indicating from which image the car registration information is adopted at the factory.

(Adjuster terminal image transmission request form registration process)
Hereinafter, the image transmission request slip registration process executed from the adjuster terminal 23 of the non-life insurance company side system 20 will be described with reference to FIGS.

  FIG. 7A and FIG. 7B are flowcharts showing an example of the first control processing procedure in the present invention, which corresponds to the image transmission request slip registration processing executed from the adjuster terminal 23 of the nonlife insurance company side system 20. Note that the processing of this flowchart is realized by the CPU of the adjuster terminal 23 reading and executing a business support program stored in a recording medium such as a hard disk of the adjuster terminal 23. In the figure, S1001 to S1028 indicate steps.

  When the adjuster activates the image transmission request slip registration tool on the adjuster terminal 23, the CPU of the adjuster terminal 23 displays a login screen (not shown) for logging in to the file server 10 on the display of the adjuster terminal 23. Start processing.

  In step S1001, when the user ID and password are input by the adjuster using the KB and PD of the adjuster terminal 23 and the “login” button on the login screen is pressed, the CPU of the adjuster terminal 23 sets the setting file ( 5), the connection destination URL and the insurance company name set in FIG. 5) are acquired, and the user ID, password, insurance company name, etc. are transmitted to the file server 10 specified by the connection destination URL, and login to the file server 10 is performed. Execute the process. Thereby, the authentication process is executed by the file server 10 and the login is approved.

  After login, in step S1002, the CPU of the adjuster terminal 23 uses the file server 10 based on the setting information such as the factory folder information set in the setting file (FIG. 5) stored in advance in the hard disk of the adjuster terminal 23. Instruct the maintenance factory folder to search.

  Specifically, the CPU of the adjuster terminal 23 transmits “factory folder information” in the setting information file shown in FIG. 5 to the file server 10 (when there are a plurality of setting information files, all are transmitted). Instruct the maintenance shop folder to search. In response to this, the CPU of the file server 10 searches the factory management information shown in FIG. 3 using the received one or a plurality of “factory folder information” as a key, and “maintenance factory name” and “phone number”. Are obtained and returned to the adjuster terminal 23.

  In step S1003, the CPU of the adjuster terminal 23 acquires all sets of the maintenance factory name and telephone number transmitted from the file server 10 (that is, acquires the maintenance factory name and telephone number from the factory management information). .

  Next, in step S1004, the CPU of the adjuster terminal 23 displays a menu screen (not shown) on the display of the adjuster terminal 23 and accepts input.

  The CPU of the adjuster terminal 23 repeats step S1004 until the adjuster instructs to press the “request form creation button” or “request form status display button” on the menu screen. If it is detected that the “request form creation button” on the menu screen has been pressed by the PD, it is determined in step S1005 that a request form will be created, and the process proceeds to step S1006.

  When the adjuster detects that the “request form creation button” on the menu screen is not pressed and the “request form status display button” is pressed, it is determined in step S1007 that the status of the request form is displayed. In step S1008, the CPU of the adjuster terminal 23 executes status display processing and returns the processing to step S1004. Details of the status display process in step S1008 are shown in FIG.

  In step S1006, the CPU of the adjuster terminal 23 displays the image transmission request form creation screen shown in FIG. 8 on the display and accepts input. FIG. 8 is a schematic diagram showing an example of an image transmission request form creation screen displayed on the display of the adjuster terminal 23 shown in FIG.

  Then, the CPU of the adjuster terminal 23 repeats step S1006 until an input is made on the request form creation screen using the KB or PD by the adjuster, and the “send button” 701 is instructed to be pressed. When it is detected that the pressing instruction has been issued, in step S1009, it is determined that the request form is transmitted to the file server 10, and the process proceeds to step S1010.

  In step S1010, the CPU of the adjuster terminal 23 compares the telephone number of the maintenance shop (maintenance factory telephone number) input on the request form creation screen with the telephone number of the maintenance shop acquired in step S1003. .

  Next, in step S1011, if the CPU of the adjuster terminal 23 determines that the telephone number of the maintenance shop input on the request form creation screen matches the telephone number of the maintenance shop acquired in step S1003. Then, the process proceeds to step S1015 as it is.

  In step S1015, the CPU of the adjuster terminal 23 creates the image transmission request information input on the image transmission request form creation screen as an XML file format data file (image transmission request form) and inputs it on the image transmission request form creation screen. The transmission destination is set in the folder of the repair shop that has been set, and the process proceeds to step S1019.

  On the other hand, if the CPU of the adjuster terminal 23 determines in step S1011 that the telephone number of the maintenance shop input on the request form creation screen does not match the telephone number of the maintenance shop acquired in step S1003, The process proceeds to step S1012.

  In step S1012, the CPU of the adjuster terminal 23 uses the set of the maintenance factory name and telephone number acquired in step S1003 to display a factory folder list (a list of maintenance factory names and telephone numbers of the maintenance factory) screen (FIG. 9). The request destination selection screen shown in FIG. 4 is displayed on the display, and the input is accepted. FIG. 9 is a schematic diagram showing an example of a request destination selection screen displayed on the display of the adjuster terminal 23 shown in FIG.

  Next, when the CPU of the adjuster terminal 23 detects that the adjuster has selected the requested maintenance shop from the maintenance shop list 802 displayed in step S1012, the CPU adds a flag to the information on the selected maintenance shop (step S1012). S1013).

  Then, the CPU of the adjuster terminal 23 repeats step S1012 until the “transmission button” 801 is instructed to be pressed by the adjuster. After the requested maintenance shop is selected, the adjuster is instructed to press the “transmit button” 801. In step S1014, it is determined that an image transmission request form is to be transmitted, and the process proceeds to step S1016.

  In step S1016, the CPU of the adjuster terminal 23 performs the maintenance factory name and telephone number 901 input on the image transmission request form creation screen (FIG. 8), and the maintenance factory name and telephone number 902 selected in step S1013. A request confirmation screen (FIG. 10) displaying “” is displayed on the display. FIG. 10 is a schematic diagram showing an example of a request destination confirmation screen displayed on the display of the adjuster terminal 23 shown in FIG.

  In step S1017, when the CPU of the adjuster terminal 23 detects that the “return” button 904 has been instructed to be pressed on the request destination transmission screen, the CPU determines that transmission is not performed in step S1017, and returns the process to step S1010.

  In step S1017, when the CPU of the adjuster terminal 23 detects that the “transmission” button 903 is instructed to be pressed on the request destination transmission screen, the CPU determines that transmission is performed in step S1017, and proceeds to step S1018.

  In step S1018, the CPU of the adjuster terminal 23 creates the image transmission request information input on the request form creation screen as a data file (image transmission request form) in the XML file format, and the maintenance factory folder selected in step S1013. The transmission destination is set in step S1019, and the process proceeds to step S1019.

  The CPU of the adjuster terminal 23 includes the accident number in the file name of the XML data created in step S1015 or S1018, and includes the file name including “A1” (“xxx.A1.XML” ( However, “xxx” is an arbitrary file name).

  Next, in step S1019, the CPU of the adjuster terminal 23 determines whether there is an “image transmission request” folder in the folder of the requested maintenance shop (for example, the “Ox maintenance shop” folder in FIG. 4) set as the transmission destination. Is instructed to the file server 10.

  Upon receiving this search instruction, the CPU of the file server 10 searches whether there is an image transmission request folder, and sends information indicating whether there is an image transmission request folder (image transmission request folder information) to the adjuster terminal 23. Send (reply).

  In step S1020, the CPU of the adjuster terminal 23 receives the image transmission request folder information transmitted from the file server 10, and determines whether there is an image transmission request folder based on the received image transmission request folder information. If it is determined that there is an image transmission request folder, the process proceeds to step S1022.

  Next, in step S1022, the CPU of the adjuster terminal 23 instructs the file server 10 whether or not there is an image transmission request slip in the image transmission request folder.

  Upon receiving this search instruction, the CPU of the file server 10 transmits (replies) all the file names of the image transmission request form to the adjuster terminal 23 as search results if an image transmission request form is stored. On the other hand, if the image transmission request form is not stored, information indicating that is transmitted (returned) to the adjuster terminal 23 as a search result.

  The CPU of the adjuster terminal 23 receives the search result transmitted from the file server 10 and advances the process to step S1023.

  In step S1023, the CPU of the adjuster terminal 23 determines whether there is an image transmission request form uploaded from the maintenance shop to the file server based on the received search result.

  Specifically, if the CPU of the adjuster terminal 23 receives information indicating that there is no image transmission request form as a search result, the CPU determines that there is no image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server. When the CPU of the adjuster terminal 23 receives the file name of the image transmission request form as a search result, the image transmission request form uploaded from the maintenance shop to the file server is included in the image transmission request form of the file name. Whether it exists is determined based on the file name. The file name of the image transmission request form includes identification information uploaded from the maintenance shop to the file server 10.

  For example, as shown in FIG. 4, the image transmission request folder includes files “001.A1.XML”, “002.A2.XML”, and “003.A3.XML” of the image transmission request form. “A1” in “001.A1.XML” indicates that the image transmission request form has been uploaded from the adjuster terminal 23 to the file server 10, and the image transmission request form for the accident number “001” has been uploaded. Is shown.

  “A2” of “002.A2.XML” indicates that the maintenance shop terminal 31 has downloaded the image transmission request form from the file server 10. That is, the maintenance shop terminal 31 has downloaded the image transmission request form with the accident number “002” from the file server.

  Further, “A3” of “003.A3.XML” indicates an image transmission request form in which a transmission file is uploaded from the maintenance shop terminal 31 to the file server 10, and the image transmission request form of the accident number “003” is Indicates that the send file has been uploaded. That is, as will be described later, this indicates that the maintenance shop terminal 31 has transmitted transmission data including image data of the accident number “003” to the file server. That is, when the CPU of the adjuster terminal 23 includes “A3” in the file name of the image transmission request form received as the search result (the file name is “xxx.A3.XML” (where “xxx” In the case of any format), it is determined that there is an image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server. Here, the information for identifying the status such as “A1” included in the file name of the image transmission request form may be anything as long as it can be identified.

  If the CPU of the adjuster terminal 23 determines in step S1023 that there is an image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server, the CPU of the adjuster terminal 23 transmits the image transmission in step S1024. An instruction to delete the request slip is issued to the file server 10, and the process proceeds to step S1025.

  The CPU of the file server 10 that has received the instruction to delete the image transmission request form deletes the image transmission request form.

  On the other hand, if the CPU of the adjuster terminal 23 determines in step S1023 that there is no image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server, the process proceeds directly to step S1025.

  In step S1025, the CPU of the adjuster terminal 23 determines whether the accident number included in the file name of the received image transmission request slip is the same as the accident number included in the file name of the XML data created in step S1015 or S1018. Determine whether or not. If it is determined that they are the same, the CPU of the adjuster terminal 23 displays an error message on the display in step S1026 and returns the process to step S1006.

  On the other hand, when it is determined in step S1025 that the accident number included in the file name of the image transmission request form received in step S1023 and the accident number included in the file name of the XML data created in step S1015 or S1018 are not the same. The CPU of the adjuster terminal 23 proceeds directly to step S1027.

  In step S1027, the CPU of the adjuster terminal 23 sends (uploads) the image transmission request form (XML file) created in step S1015 or S1018 to the transmission destination set in step S1015 or S1018. The process proceeds to S1028. The CPU of the file server 10 that has received the image transmission request form stores the received image transmission request form (XML file) in the corresponding folder.

  In step S1028, the CPU of the adjuster terminal 23 acquires the time (last update date / time) when the image transmission request form was sent to the file server in step S1027, and uploading the acquired time (last update date / time) to the file server 10 is completed. Send it as information and end the process. The CPU of the file server 10 that has received this last update date / time updates the request final update date / time of the corresponding factory management information with the received last update date / time.

  On the other hand, if it is determined in step S1020 that there is no image transmission request folder, the CPU of the adjuster terminal 23 advances the processing to step S1021.

  In step S1021, the CPU of the adjuster terminal 23 issues an instruction to create an “image transmission request” folder in the folder of the requested maintenance factory set as the transmission destination (for example, the “Ox maintenance factory” folder in FIG. 4). To the server 10.

  Upon receiving this instruction, the CPU of the file server 10 creates an image transmission request folder and returns the result to the adjuster terminal 23.

  When the image transmission request folder is created in the file server 10, the CPU of the adjuster terminal 23 advances the processing to step S1027.

  Above, description of the image transmission request slip registration process of FIG. 7 is complete | finished.

(Status display processing)
Hereinafter, the status display process shown in step S1008 of FIG. 7 will be described with reference to FIGS.

  FIG. 11 is a flowchart showing an example of the second control processing procedure in the present invention, and corresponds to the status display processing shown in step S1008 of FIG. That is, the processing of this flowchart is realized by the CPU of the adjuster terminal 23 reading and executing a business support program stored in a recording medium such as a hard disk of the adjuster terminal 23. In the figure, S1601 to S1606 indicate the respective steps.

  First, in step S1601, the CPU of the adjuster terminal 23 transmits the name of the non-life insurance company, and transmits the image to a lower layer of a cabinet (for example, the “cabinet” folder in FIG. 4) provided for the non-life insurance company. The file server 10 is instructed to search whether there is a request folder (for example, “cabinet”-“maintenance factory”-“XX maintenance factory”-“image transmission request” folder in FIG. 4).

  Upon receiving this search instruction, the CPU of the file server 10 searches whether there is an image transmission request folder in the lower layer of the cabinet corresponding to the received non-life insurance company name, and information on whether there is an image transmission request folder ( Image transmission request folder information) is transmitted (returned) to the adjuster terminal 23.

  In step S1602, the CPU of the adjuster terminal 23 receives the image transmission request folder information transmitted from the file server 10, and determines whether there is an image transmission request folder based on the received image transmission request folder information. If it is determined that there is no image transmission request folder, the process ends as it is, and the process returns to the flowchart of FIG.

  On the other hand, if it is determined in step S1602 that there is an image transmission request folder, the CPU of the adjuster terminal 23 advances the process to step S1603.

  Next, in step S1603, the CPU of the adjuster terminal 23 obtains information such as an image transmission request form file name, an accident number, a request date / time, a maintenance factory name, and a telephone number from the image transmission request form file in the image transmission request folder. An instruction to acquire is given to the file server 10.

  Upon receiving this instruction, the CPU of the file server 10 stores the file name of each image transmission request slip and the information in each image transmission request slip (accident number, request date, maintenance shop name) if the image transmission request slip is stored. , Information such as a telephone number) is acquired and transmitted (returned) to the adjuster terminal 23. On the other hand, if the image transmission request form is not stored, information indicating that is transmitted (returned) to the adjuster terminal 23.

  The CPU of the adjuster terminal 23 receives information transmitted (returned) from the file server 10, stores it in the RAM, and advances the process to step S1604.

  In step S1604, the CPU of the adjuster terminal 23 determines whether there is an image transmission request form in which a transmission file is uploaded from the maintenance shop to the file server based on the information received from the file server 10. If the file name of the received image transmission request form received from the file server 10 includes “A3” (if the file name is “xxx.A3.XML” (however, “xxx” If it is in the format of (optional), it is determined that there is an image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server.

  If it is determined in step S1604 that there is an image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server, the CPU of the adjuster terminal 23 instructs to delete the image transmission request form in step S1605. To the file server 10. At this time, the CPU of the adjuster terminal 23 deletes the information corresponding to the image transmission request form uploaded from the maintenance shop to the file server from the information received in step S1603.

  On the other hand, if it is determined in step S1604 that there is no image transmission request form uploaded from the maintenance shop to the file server, the CPU of the adjuster terminal 23 proceeds to step S1606 as it is.

  In step S1606, the CPU of the adjuster terminal 23 displays the status display screen shown in FIG. 12 on the display of the adjuster terminal 23 based on the information acquired in step S1603, ends the process, and performs the process in the flowchart of FIG. return.

  FIG. 12 is a schematic diagram showing an example of a status display screen displayed on the display of the adjuster terminal 23 shown in FIG.

  If the file name of the image transmission request form received in step S1603 is in the format “xxx.A1.XML” (where “xxx” is optional), the CPU of the adjuster terminal 23 If the status is "Requested" and the format is "xxx.A2.XML" (where "xxx" is optional), the status of the image transmission request form is "Now working for maintenance shop" on the status display screen. Shall be displayed.

  Above, description of the status display process of FIG. 11 is complete | finished.

(Processing of maintenance shop terminals)
Hereinafter, processing executed from the maintenance shop terminal 31 of the maintenance shop side system 30 will be described with reference to FIGS.

  FIGS. 13 and 14 are flowcharts showing an example of the third control processing procedure in the present invention, which corresponds to the processing executed from the maintenance shop terminal 31 of the maintenance shop side system 30. The processing of this flowchart is realized by the CPU of the maintenance shop terminal 31 reading and executing a business support program stored in a recording medium such as a hard disk of the maintenance shop terminal 31. In the figure, S1701 to S1716 and S1801 to S1825 indicate steps.

  First, in steps S1701 and S1702 of FIG. 13, the CPU of the maintenance shop terminal 31 until the user inputs an instruction to create a new image transmission request form or an instruction to acquire an image transmission request form from the file server. If it is determined in step S1701 that an instruction to newly create an image transmission request form has been input, a new creation flag is attached, and the process proceeds to step S1716.

  On the other hand, if it is determined in step S1702 that the user has input an instruction to acquire an image transmission request form from the file server, the CPU of the maintenance shop terminal 31 advances the process to step S1703.

  In step S <b> 1703, the CPU of the maintenance shop terminal 31 displays a login screen (not shown) for logging in to the file server 10 on the display of the maintenance shop terminal 31. When the factory ID and password are input using the KB and PD of the maintenance shop terminal 31 and the “login” button on the login screen is pressed, the CPU of the maintenance shop terminal 31 sends the factory ID to the file server 10. And the password etc. are transmitted and the login process to the file server 10 is executed. Thereby, the authentication process is executed by the file server 10 and the login is approved.

  After logging in, in step S1704, the CPU of the maintenance shop terminal 31 transmits to the file server 10 a search instruction for the image transmission request slip stored in the file server 10 and in the image transmission request folder corresponding to the maintenance shop.

  Upon receiving this search instruction, the CPU of the file server 10 searches for the image transmission request slip stored in each folder corresponding to the factory ID used for the login processing in step S1703, and the searched image transmission request slip file. The name is transmitted (replyed) to the maintenance shop terminal 31.

  Then, the CPU of the maintenance shop terminal 31 acquires a list of file names of the image transmission request slip transmitted from the file server 10, and advances the process to step S1705.

  In step S1705, the CPU of the maintenance shop terminal 31 determines an image transmission request form for a case in which transmission data has not been uploaded from the maintenance shop terminal 31 to the file server 10 based on the acquired file name of the image transmission request form. Then, the image transmission request form (XML file) of the matter that has not been uploaded is downloaded from the file server 10.

  Next, in step S1706, the CPU of the maintenance shop terminal 31 acquires the date and time when the presence / absence of the image transmission request form was confirmed (the date and time when the file name of the image transmission request form was acquired in step S1704), and Save to a date / time file on your hard disk.

  Next, in step S1707, the CPU of the maintenance shop terminal 31 acquires one image transmission request form from the image transmission request forms downloaded in step S1705, and the image transmission request form (current image transmission request form). ) Is an image transmission request form that has not yet been downloaded. When the CPU of the maintenance shop terminal 31 has a file name including “A1” (file name in the format of “xxx.A1.XML” (where “xxx” is optional)), the image transmission request form Is determined as an image transmission request form that has not yet been downloaded.

  If the CPU of the maintenance shop terminal 31 determines in step S1707 that the current image transmission request form is an image transmission request form that has not yet been downloaded, the CPU of the maintenance shop terminal 31 performs the process in step S1708. Proceed.

  In step S1708, the CPU of the maintenance shop terminal 31 generates a flag for the current image transmission request form in the RAM of the maintenance shop terminal 31, and sets the flag. Then, the process proceeds to step S1709.

  On the other hand, if the CPU of the maintenance shop terminal 31 determines in step S1707 that the current image transmission request form is not an image transmission request form that has not yet been downloaded, the CPU of the maintenance shop terminal 31 directly performs step S1709. Proceed with the process.

  Next, in step S1709, the CPU of the maintenance shop terminal 31 determines whether or not the determination processing in step S1707 has been executed for all the image transmission request forms downloaded in step S1705, and all image transmission requests are still received. If it is determined that the determination process in step S1707 has not been executed for the vote, the process returns to step S1707, and the process proceeds to the next image transmission request vote.

  On the other hand, if it is determined in step S1709 that the determination process of step S1707 has been executed for all the image transmission request slips downloaded in step S1705, the CPU of the maintenance shop terminal 31 advances the process to step S1710.

  In step S <b> 1710, the CPU of the maintenance shop terminal 31 displays an image transmission request slip take-in selection screen (FIG. 15) on the display of the maintenance shop terminal 31. At this time, the CPU of the maintenance shop terminal 31 checks the “transmission” item 1201 of FIG. 12 for the flagged image transmission request form, and sets “new” to the “transmission request” item 1203. To display. For other items ("requester name", "registration number (automobile registration number)", "accident number"), the CPU of the maintenance shop terminal 31 reads and displays the image transmission request form file. To control. FIG. 15 is a schematic diagram showing an example of an image transmission request slip take-in selection screen displayed on the display of the maintenance shop terminal 31 shown in FIG.

  Thus, based on the identification information such as the file name stored in the file server 10, the image transmission request form that has not yet been downloaded to the maintenance shop terminal 31 is discriminated and put into a checked state or the like and emphasized as “new”. By displaying, the maintenance shop person can easily determine which has not yet been downloaded.

  Next, the “object” is checked (selected) by the person in the maintenance shop, and when the CPU of the maintenance shop terminal 31 detects that the “load” button 1203 is pressed in step S1711, maintenance is performed. The CPU of the factory terminal 31 advances the process to step S1712.

  In step S1712, the CPU of the maintenance factory terminal 31 moves the image transmission request form selected (checked) on the image transmission request form capture selection screen to the case itemization folder in the hard disk of the maintenance factory terminal 31. (Make a project)

  Next, in step S1713, the CPU of the maintenance shop terminal 31 requests the file server 10 to change the file name of the image transmission request form created in step S1712 to a file name indicating downloaded.

  Upon receiving this request, the CPU of the file server 10 changes the file name of the requested image transmission request form to a file name indicating that the file has been downloaded (the “A1” portion of the file name of the image transmission request form is “A2”. To change).

  Next, in step S <b> 1714, the CPU of the maintenance shop terminal 31 displays the accident case screen shown in FIG. 16 on the display of the maintenance shop terminal 31 based on the image transmission request form that has been moved (made into a case) to the accident case folder. And an instruction to press the “image input” button 1401 is received. Then, the process proceeds to step S1715.

  FIG. 16 is a schematic diagram showing an example of an accident case screen displayed on the display of the maintenance shop terminal 31 shown in FIG. The accident information column 1402 is displayed by the CPU of the maintenance shop terminal 31 by reading it from the image transmission request form.

  On the other hand, if a new input instruction is given in step S1701, in step S1716, the CPU of the maintenance shop terminal 31 displays an accident information input screen (not shown), and accident information (accident number, accident date, car registration number, customer number) Name, insurance company name, securities number, maintenance shop name, etc.). When the CPU of the maintenance shop terminal 31 detects that the accident information has been input, it creates an accident case folder, and based on the input accident information, the image transmission request slip (file name is assigned to the accident number). Is created and stored in the accident case folder, and the accident case screen shown in FIG. 16 is displayed on the display of the maintenance shop terminal 31 based on the inputted accident information (step S1717). , An instruction to press the “image input” button 1401 is received. Then, the process proceeds to step S1715.

  In step S1715, the CPU of the maintenance shop terminal 31 repeats the process of step S1714 or the process of step S1717 until it detects that the “image input” button 1401 on the accident case screen has been pressed, and the “image input” button 1401. When it is detected that the button is pressed, the process proceeds to step S1801 in FIG.

  First, in step S1801 of FIG. 14, the CPU of the maintenance shop terminal 31 reads the data in the external medium 33 and advances the process to step S1802.

  In step S1802, the CPU of the maintenance shop terminal 31 displays the image selection input screen shown in FIG. 17 on the display of the maintenance shop terminal 31 based on the data in the external medium 33 read in step S1801. FIG. 17 is a schematic diagram showing an example of an image selection input screen displayed on the display of the maintenance shop terminal 31 shown in FIG.

  Next, in steps S1803 and S1804, the CPU of the maintenance shop terminal 31 displays the screen in the image selection area 1302 of the image selection input screen until it detects that the “image input” button 1301 on the image selection input screen has been pressed. When the selection operation is accepted and it is detected that the “image input” button 1301 has been pressed, the process advances to step S1805.

  In step S1805, the CPU of the maintenance shop terminal 31 acquires the system date and time, and proceeds to step S1806.

  In step S1806, the CPU of the maintenance shop terminal 31 acquires the shooting date and time of the selected image, and proceeds to step S1807.

  In step S1807, the CPU of the maintenance shop terminal 31 determines whether the shooting date / time of the selected image is older than the allowable date / time. The allowable date and time may be a specific period such as 30 days or an accident date, for example.

  If it is determined in step S1807 that the shooting date / time of the selected image is older than the allowable date / time, the CPU of the maintenance shop terminal 31 proceeds to step S1808 to display a confirmation screen (not shown) on the maintenance shop terminal. This is displayed on the display 31 to select “Continue input” or “Cancel”.

  In step S1809, if the CPU of the maintenance shop terminal 31 determines that an instruction to “cancel” is input from the confirmation screen, the process proceeds to step S1810, the image selection is discarded, The process returns to step S1803.

  On the other hand, if it is determined in step S1809 that an instruction to “continue input” is input from the confirmation screen, the CPU of the maintenance shop terminal 31 advances the process to step S1811.

  In step S1811, the CPU of the maintenance shop terminal 31 duplicates the image selected from the external media 33 to the accident case folder in the hard disk of the maintenance shop terminal 31, and in step S1812, the duplicated image is shown in FIG. It is displayed in the selected image display field 1404 of the accident case screen, and an instruction to press the “Send” button 1403 is accepted.

  In step S1809, the CPU of the maintenance shop terminal 31 repeats the process in step S1808 until the detection of the instruction to press the “send” button 1403 on the accident case screen shown in FIG. If an instruction is detected, the process proceeds to step S1814.

  In step S1814, the CPU of the maintenance shop terminal 31 executes the OCR process on the selected image, and changes the current accident information (1402 in the accident case screen shown in FIG. 16) based on the OCR result. Details of this OCR processing are shown in FIG.

  Next, in step S1815, the CPU of the maintenance shop terminal 31 compares the current accident information with the information of the current image transmission request form (image transmission request form that is the basis of the current accident case screen), If it is determined in step S1816 that the accident information and the information on the image transmission request form are different, the process proceeds to step S1817.

  Here, when the CPU of the maintenance shop terminal 31 detects the new creation flag attached in the process of step S1701 shown in FIG. 13, the process of steps S1815 to S1821 is not executed, and the input is performed after the OCR process of step S1814. The processed accident information is set as a sending target, and the processing after step S1822 is executed.

  In step S1817, the CPU of the maintenance shop terminal 31 displays the transmission confirmation screen shown in FIG. 18 on the display of the maintenance shop terminal 31, and performs “send with information in the request slip” or “send with current information”. Or “cancel”. FIG. 18 is a schematic diagram showing an example of a transmission confirmation screen displayed on the display of the maintenance shop terminal 31 shown in FIG.

In step S1818, when the CPU of the maintenance shop terminal 31 detects that the “Send with information in request slip” button 1501 on the transmission confirmation screen illustrated in FIG. 18 is pressed, the process proceeds to step S1819 to transmit the image. The information in the request slip is determined as a transmission target , and the process proceeds to step S1822.

If the CPU of the maintenance shop terminal 31 detects that the “Send with current information” button 1502 on the transmission confirmation screen shown in FIG. 18 is instructed to be pressed in step S1818, the process proceeds to step S1820. The accident information is determined as a transmission target , and the process proceeds to step S1822.

  Although not shown in the flowchart, when the CPU of the maintenance shop terminal 31 detects that the “Cancel” button 1503 on the transmission confirmation screen shown in FIG. 18 is instructed to be pressed, the process is terminated as it is.

On the other hand, if the CPU of the maintenance shop terminal 31 determines in step S1816 that the accident information and the information on the image transmission request form are the same (not different), the process proceeds to step S1821, and the image transmission request slip is obtained. Is determined as a transmission target , and the process proceeds to step S1822.

  In step S1822, the CPU of the maintenance shop terminal 31 creates a transmission file including the determined transmission target information and the selected image selected in step S1803. The file name is a file name based on the “accident number” in the current image transmission request form.

  Next, in step S1823, the CPU of the maintenance shop terminal 31 executes a login process (same as S1703 in FIG. 13). If the user has already logged in, this process is skipped.

  Next, in step S1824, the CPU of the maintenance shop terminal 31 transmits the transmission file created in step S1822 to the file server 10. The CPU of the file server 10 that has received the transmission file stores the received transmission file in a corresponding folder (for example, “001.CAB” in FIG. 4). Since this transmission file is finally transmitted to the non-life insurance company side system 20 via the file server 10, it may be configured to transmit it directly to the non-life insurance company side system 20 in step S1824.

  In step S1825, if the current image transmission request form downloaded from the file server 10 exists in the itemization folder, the CPU of the maintenance shop terminal 31 stores the downloaded current stored in the file server 10. The file server 10 is requested to change the file name of the image transmission request form to a file name indicating that the transmission file has been uploaded from the maintenance shop terminal 31. Then, the process ends.

  Upon receiving this request, the CPU of the file server 10 changes the file name of the requested image transmission request form to a file name indicating that the transmission file has been uploaded from the maintenance shop (the file name “ Change "A2" to "A3").

  Above, description of the flowchart of FIG. 13, FIG. 14 is complete | finished.

(OCR processing)
Hereinafter, the OCR processing shown in step S1814 of FIG. 14 will be described with reference to FIG.

  FIG. 19 is a flowchart showing an example of a fourth control processing procedure in the present invention, and corresponds to the OCR processing shown in step S1814 of FIG. The processing of this flowchart is realized by the CPU of the maintenance shop terminal 31 reading and executing a business support program stored in a recording medium such as a hard disk of the maintenance shop terminal 31. In the drawing, S1901 to S1910 indicate steps.

  First, in step S1901, the CPU of the maintenance shop terminal 31 performs character recognition processing on the area of the car registration information of each selected image, and calculates the character recognition rate of each image.

  Specifically, the region of the vehicle registration information (information that can identify (identify) the vehicle such as the vehicle registration number (number plate number and characters) of the vehicle) is specified from each image, and the specified vehicle registration information Character recognition processing is executed for the area, and the character recognition rate of the car registration information of each acquired image is calculated.

  Next, in step S1902, the CPU of the maintenance shop terminal 31 determines whether or not the highest recognition rate calculated in step S1901 is equal to or less than a threshold value. If it is determined that the maximum recognition rate is equal to or less than the threshold value, the process proceeds to step S1903. , Send stop processing. That is, a message indicating that the recognition rate of the selected image is equal to or less than the threshold value is displayed on the display of the maintenance shop terminal 31, the process of this flowchart is terminated, and the process returns to step S1803 in FIG.

  On the other hand, if the CPU of the maintenance shop terminal 31 determines in step S1902 that the highest recognition rate calculated in step S1901 is not less than or equal to the threshold value, the process proceeds to step S1904.

  In step S1904, the CPU of the maintenance shop terminal 31 matches each character recognition result recognized in step S1901, and calculates a character difference rate in step S1905 (first character difference rate calculation means).

  Here, the character recognition results recognized in step S1901 are matched with each other. However, the vehicle registration information included in the image transmission request form is matched with the character recognition results recognized in step S1901, and character differences are detected. The rate can also be calculated (second character difference rate calculating means).

Next, in step S190 6, CPU garages terminal 31, the calculated character percent difference is determined whether there are more than the threshold value in step S1905, if it is determined to be equal to or greater than the threshold value, the process advances to step S1907 Then, a message indicating that a different image has been selected is displayed on the display of the maintenance shop terminal 31, and a selection input of “transmit” or “cancel transmission” is accepted.

  In addition, a message screen showing each character recognition result and character difference rate recognized in step S1901 can be displayed.

  Next, in step S1908, when the CPU of the maintenance shop terminal 31 detects that “transmission is canceled” (not transmitted) is selected and input, the process proceeds to step S1909 to perform transmission cancellation processing. That is, the process of this flowchart is terminated, and the process returns to step S1803 of FIG.

  On the other hand, if the CPU of the maintenance shop terminal 31 detects that “Send” is selected and input in step S1908, the process proceeds to step S1910.

  In step S1910, the CPU of the maintenance shop terminal 31 changes the current accident information with the recognition result of the highest recognition rate, ends the process of this flowchart, and returns the process to step S1815 of FIG. Here, the CPU of the maintenance shop terminal 31 displays two or more pieces of automobile registration information determined that the highest recognition rate is not less than the threshold value, and causes the maintenance shop person to select the automobile registration information to be transmitted to the nonlife insurance. It may be. In that case, the CPU of the maintenance shop terminal 31 changes the current accident information with the selected one or more vehicle registration information, and returns the process to step S1815.

  Here, an emphasis flag is attached to an image obtained by acquiring one or more selected car registration information, and the emphasis flag is included in the transmission file created in step S1822 described later.

  Then, when the image included in the transmission file created in step S1822 is confirmed on the adjuster terminal in step S2102, the CPU of the adjuster terminal detects the emphasis flag, and for the image with the detected emphasis flag, It can also be highlighted. As a result, it is possible to know which image has acquired the automatic registration information. Therefore, when the character recognition result (car registration information) is incorrect, it is possible to know which image has resulted in the wrong car registration information, so that the adjuster can easily correct the car registration information.

  Thus, based on the difference rate calculated by the first character difference rate or the second character difference rate calculation means, the accident vehicle of the target project (targeted in the image transmission request form etc.) By displaying on the display of the maintenance shop terminal 31 a message that a different accident vehicle image has been selected, it is possible to prevent transmission of vehicle registration information of an accident vehicle that is not the target project.

  This is different from the target case though the recognition rate is good when the repair shop person selects an image that is not the image of the target case due to an operation error and executes the character recognition process on the selected image. Since it is an image, there is a possibility that wrong car registration information may be transmitted to the non-life insurance side.

  That is, it is possible to recognize characters of an accident car different from the accident car of the target case simply by selecting the car registration information to be transmitted to non-life insurance based on the recognition rate of each image. is there.

  By calculating the first character difference rate, it is possible to determine whether images of different projects (accident vehicles) are not included among the plurality of images selected by the person in the repair shop.

In addition, by calculating the second character difference rate, it is possible to determine whether the image selected by the repair shop person is different from the image of the accident car of the target project that is the target in the image transmission request form etc. Judgment can be made.
Above, description of the flowchart of FIG. 19 is complete | finished.

(File server processing)
Hereinafter, the processing of the file server will be described with reference to FIG.

  FIG. 20 is a flowchart showing an example of a fifth control processing procedure in the present invention, and corresponds to the processing of the file server 10 shown in FIG. Note that the processing of this flowchart is realized by the CPU of the file server 10 reading and executing a business support program stored in a recording medium such as a hard disk of the file server 10. In the figure, S2201 to S2204 indicate steps.

  First, in step S2201, the CPU of the file server 10 determines whether or not a transmission file (the transmission file transmitted in step S1824 in FIG. 14) has been received from the maintenance shop terminal 31, and if it determines that it has been received. Advances the process to step S2202.

In step S220 2, CPU of the file server 10, notification of the reception of the transmitted file (e.g., e-mail) to send to the receiving server 22 of the corresponding non-life company, the process returns to step S2201.

  On the other hand, if it is determined in step S2201 that the CPU of the file server 10 has not received the transmission file from the maintenance shop terminal 31, the process proceeds to step S2203.

  In step S2203, the CPU of the file server 10 determines whether or not an instruction has been received from the adjuster terminal 23, the receiving server 22, the maintenance shop terminal 31, and the like. And the process returns to step S2201.

  On the other hand, if the CPU of the file server 10 determines in step S2201 that an instruction has not been received, the process returns to step S2201.

  Above, description of the flowchart of FIG. 20 is complete | finished.

(Receiving server processing)
Hereinafter, the processing of the receiving server will be described with reference to FIG.

  FIG. 21 is a flowchart showing an example of a sixth control processing procedure in the present invention, and corresponds to the processing of the reception server 22 shown in FIG. Note that the processing of this flowchart is realized by the CPU of the receiving server 22 reading and executing a business support program stored in a recording medium such as a hard disk of the receiving server 22. In the figure, S2001 to S2007 indicate each step.

  First, in step S2001, the CPU of the reception server 22 waits until receiving a notification (for example, an e-mail) that the transmission file has been received from the file server 10.

  In step S2001, when the CPU of the reception server 22 determines that the notification that the transmission file has been received from the file server 10 is received, in step S2002, based on the content of the notification received in step S2001. A transmission file is downloaded from the file server 10.

  Next, in step S2003, the CPU of the receiving server 22 transmits the accident number or registration number (car registration number) included in the transmission file downloaded in step S2002 to the backbone server 21, and the accident number or registration number ( An inquiry is made as to whether or not the accident case folder (FIG. 6) corresponding to (linked to the automobile registration number) exists in the backbone server 21.

  Next, in step S2004, the CPU of the reception server 22 receives the inquiry result from the backbone server 21, and corresponds to the accident number or registration number (automobile registration number) included in the transmission file to the backbone server 21 (linked). ) It is determined whether or not the accident case folder (FIG. 6) has been identified. If it is determined that the accident case folder has been identified, the process proceeds to step S2005.

  In step S2005, the CPU of the reception server 22 stores the transmission file downloaded in step S2002 in the accident case folder corresponding to (corresponding to) the accident number or registration number (car registration number) included in the transmission file. (Register), and the process proceeds to step S2007.

  On the other hand, in step S2004, the CPU of the reception server 22 determines that the accident case folder (FIG. 6) corresponding to (corresponding to) the accident number or registration number (car registration number) included in the transmission file could not be specified. If so, the process proceeds to step S2006.

  In step S2006, the CPU of the reception server 22 stores the transmission file downloaded in step S2002 in an unlinked folder provided on the hard disk of the core server 21, and advances the process to step S2007.

  In step S2007, the CPU of the reception server 22 informs the adjuster terminal 23 that the transmission file has been stored in the accident case folder (FIG. 6) linked to the registration number (car registration number) or the unlinked folder. Notification, and the process returns to step S2001.

  This is the end of the description of the flowchart in FIG.

(Download process of adjuster terminal)
Hereinafter, the download process of the adjuster terminal will be described with reference to FIG.

  FIG. 22 is a flowchart showing an example of the seventh control processing procedure in the present invention, and corresponds to the download processing of the adjuster terminal 23 shown in FIG. Note that the processing of this flowchart is realized by the CPU of the adjuster terminal 23 reading and executing a business support program stored in a recording medium such as a hard disk of the adjuster terminal 23. In the figure, S2101 to S2102 indicate each step.

  First, in step S2101, when the CPU of the adjuster terminal 23 receives a notification (notifying that the transmission file has been stored in the accident case folder associated with the registration number or the unlinked folder) from the receiving server 22, The process proceeds to S2102.

  In step S2102, the CPU of the adjuster terminal 23 downloads the transmission file from the core server 21 based on the content of the notification received in step S2101 and displays the image in the downloaded transmission file on the display of the adjuster terminal 23. Display and let the adjuster confirm. Then, the process ends.

  With the above processing, the adjuster can perform assessment work and the like.

  When the notification that the transmission file is stored in the linked folder is received, the accident information stored in the core server 21 is associated with the image data transmitted from the maintenance factory, and the adjuster There is no need to work manually. On the other hand, when the notification that the transmission file is stored in the unlinked folder is received, the adjuster operates the adjuster terminal 23, and manually transmits the transmission file to the appropriate accident case folder (if it does not exist). It is necessary to associate the accident information stored in the backbone server 21 with the image data transmitted from the maintenance shop by performing an operation of storing the data in the storage server.

  Above, description of the flowchart of FIG. 22 is complete | finished.

  As described above, according to the present embodiment, the person on the non-life insurance company side performs the complicated work of associating the accident information stored on the non-life insurance company side with the image data transmitted from the maintenance shop to the non-life insurance company. It is possible to reduce as much as possible, to reduce registration errors due to work mistakes, and to improve the business efficiency of the non-life side.

[Second Embodiment]
In the first embodiment, the configuration has been described in which the maintenance shop terminal 31 compares the recognition result of the selected image by the OCR and the information of the image transmission request form received from the file server 10. However, when the maintenance shop terminal 31 has received the image transmission request form from the file server 10, the recognition process by the OCR of the selected image and the comparison process between the recognition result and the information of the image transmission request form are not executed. A transmission file may be generated based on the received image transmission request form. The embodiment will be described below.

(OCR processing in the second embodiment)
Hereinafter, the OCR process (step S1814 in FIG. 14) in the second embodiment of the present invention will be described with reference to FIG.

  FIG. 23 is a flowchart showing an example of the eighth control processing procedure in the present invention, and corresponds to the OCR processing (step S1814 in FIG. 14) in the second embodiment of the present invention. The processing of this flowchart is realized by the CPU of the maintenance shop terminal 31 reading and executing a business support program stored in a recording medium such as a hard disk of the maintenance shop terminal 31. In the figure, S2301, S1901 to S1910 indicate steps, and the same steps as those in FIG. 19 are denoted by the same step numbers.

  First, in step S2301, the CPU of the maintenance shop terminal 31 determines whether or not the current image transmission request form has been received from the file server 10, and if it is determined that it has been received, The process ends, and the process proceeds to step S1821 in FIG.

  On the other hand, if the CPU of the maintenance shop terminal 31 determines in step S2301 that the current image transmission request form has not been received from the file server 10, the CPU of the maintenance shop terminal 31 advances the process to step S1901. . Hereinafter, since it is the same as FIG. 19, description is abbreviate | omitted.

  Above, description of the flowchart of FIG. 23 is complete | finished.

[Third Embodiment]
In the first and second embodiments, the configuration has been described in which the file server 10 manages the status of the image transmission request form using the file name of the image transmission request form. However, the hard disk of the file server 10 is provided with an image transmission request form status management table for managing the status of the image transmission request form, and the status of the image transmission request form is managed by the image transmission request form status management table. Also good. The embodiment will be described below.

(File name of image transmission request slip in the third embodiment)
Hereinafter, the file name of the image transmission request form stored in the hard disk of the file server 10 in the third embodiment will be described with reference to FIG.

  FIG. 24 is a schematic diagram illustrating an example of a file name of an image transmission request form stored in the hard disk of the file server 10 in the third embodiment.

  As shown in FIG. 24, the file name of the image transmission request slip stored in the hard disk of the file server 10 in the third embodiment is different from the first embodiment described above in that it indicates information indicating the status (first embodiment). The form does not include “A1”, “A2”, “A3”).

(Image transmission request form status management table)
Hereinafter, the image transmission request form status management table will be described with reference to FIG.

  FIG. 25 is a schematic diagram illustrating an example of an image transmission request slip status management table stored in the hard disk of the file server 10.

  As shown in FIG. 25, the image transmission request form status management table includes items of a non-life insurance company name, a factory name, a file name of the image transmission request form, and a status of the image transmission request form.

  In the status of the image transmission request form, “Uploaded” indicates the status of uploading the image transmission request form from the adjuster terminal 23 to the file server 10.

  “Downloaded” indicates a status in which the maintenance shop terminal 31 has downloaded the image transmission request form from the file server 10.

  Further, “Requested” indicates a status in which the maintenance shop terminal 31 uploaded a transmission file to the file server 10.

(Image transmission request slip registration process of the adjuster terminal in the third embodiment)
The image transmission request slip registration process executed from the adjuster terminal 23 of the non-life insurance company side system 20 in the third embodiment will be described below with reference to FIG.

  FIG. 26A and FIG. 26B are flowcharts showing an example of the ninth control processing procedure in the present invention, corresponding to the image transmission request slip registration processing executed from the adjuster terminal 23 of the nonlife insurance company side system 20 in the third embodiment. To do. Note that the processing of this flowchart is realized by the CPU of the adjuster terminal 23 reading and executing a business support program stored in a recording medium such as a hard disk of the adjuster terminal 23. In the figure, S1001 to S1020, S1024, S1027 to S1028, and S2501 to S2503 indicate steps. In addition, the same step number is attached | subjected to the step same as FIG. 7, and description is abbreviate | omitted.

  In the present embodiment, the file name of the XML data created in step S1015 or S1018 by the CPU of the adjuster terminal 23 includes an accident number.

  If “Yes” in step S1020, in step S2501, the CPU of the adjuster terminal 23 instructs the file server 10 to search the image transmission request slip status table (FIG. 25) corresponding to the non-life insurance company name.

  Upon receiving this search instruction, the CPU of the file server 10 transmits (replies) the image transmission request form status table corresponding to the requested non-life insurance company name to the adjuster terminal 23.

  The CPU of the adjuster terminal 23 receives the image transmission request slip status table transmitted from the file server 10, and advances the process to step S2502.

  In step S2502, the CPU of the adjuster terminal 23 has an image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server (status is “Requested”) based on the received image transmission request form status table. It is determined whether or not.

  If the CPU of the adjuster terminal 23 determines in step S2502 that there is an image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server, the CPU of the adjuster terminal 23 transmits the image transmission in step S1024. An instruction to delete the request slip is issued to the file server 10, and the process proceeds to step S2503.

  On the other hand, if the CPU of the adjuster terminal 23 determines in step S2502 that there is no image transmission request form in which the transmission file is uploaded from the maintenance shop to the file server, the process proceeds to step S2503.

  In step S2503, the CPU of the adjuster terminal 23 determines that the file name of the image transmission request form including the accident number included in the file name of the XML data created in step S1015 or S1018 exists in the image transmission request form status table. If so, the CPU of the adjuster terminal 23 proceeds to step S1026.

  On the other hand, in step S2503, the CPU of the adjuster terminal 23 has no file name of the image transmission request form including the accident number included in the file name of the XML data created in step S1015 or S1018 in the image transmission request form status table. If it is determined, the CPU of the adjuster terminal 23 proceeds to step S1027. The other steps are the same as in FIG.

  Above, description of the flowchart of FIG. 26 is complete | finished.

(Status display processing in the third embodiment)
The status display process shown in step S1008 of FIG. 7 in the third embodiment will be described below with reference to FIG.

  FIG. 27 is a flowchart showing an example of the tenth control processing procedure in the present invention, and corresponds to the status display processing shown in step S1008 of FIG. 7 in the third embodiment. That is, the processing of this flowchart is realized by the CPU of the adjuster terminal 23 reading and executing a business support program stored in a recording medium such as a hard disk of the adjuster terminal 23. In the figure, S1601, S1602, S1605, S1606, S2601, and S2602 indicate steps. In addition, the same step number is attached | subjected to the step same as FIG. 11, and description is abbreviate | omitted.

  If “Yes” in step S1602, in step S2601, the CPU of the adjuster terminal 23 acquires information such as the accident number, request date, maintenance shop name, and telephone number from the image transmission request form file in the image transmission request folder. In addition, the file server 10 is instructed to acquire an image transmission request form status table corresponding to the non-life insurance company name.

  The CPU of the file server 10 that has received this instruction, if an image transmission request form is stored, information in the form since each image transmission (information such as accident number, request date, maintenance factory name, telephone number), request The image transmission request slip status table corresponding to the non-life insurance company name is acquired and transmitted (returned) to the adjuster terminal 23.

  The CPU of the adjuster terminal 23 receives the information transmitted (returned) from the file server 10, stores it in the RAM, and advances the process to step S2602.

  In step S2602, the CPU of the adjuster terminal 23 has an image transmission request form in which a transmission file is uploaded from the maintenance shop to the file server (status is “Requested”) based on the information received from the file server 10. Determine whether or not.

  If it is determined in step S2602 that there is an image transmission request form in which a transmission file is uploaded from the maintenance shop to the file server, the CPU of the adjuster terminal 23 advances the process to step S1605.

  On the other hand, if it is determined in step S2602 that there is no image transmission request form uploaded from the maintenance shop to the file server, the CPU of the adjuster terminal 23 proceeds to step S1606 as it is. The other steps are the same as in FIG.

  This is the end of the description of the flowchart of FIG.

(Processing of maintenance shop terminal in the third embodiment)
Hereinafter, with reference to FIG. 28 and FIG. 29, the process performed from the maintenance shop terminal 31 of the maintenance shop side system 30 in 3rd Embodiment is demonstrated.

  FIG. 28 and FIG. 29 are flowcharts showing an example of an eleventh control processing procedure in the present invention, which corresponds to the processing executed from the maintenance shop terminal 31 of the maintenance shop side system 30 in the third embodiment. The processing of this flowchart is realized by the CPU of the maintenance shop terminal 31 reading and executing a business support program stored in a recording medium such as a hard disk of the maintenance shop terminal 31. In the figure, S1701 to S1703, S1706, S1711, S1712, S1714 to S1716, S1801 to S1824, S2701, S2702, S2704, and S2801 indicate the respective steps. The same steps as those in FIGS. 13 and 14 are denoted by the same step numbers, and description thereof is omitted.

  After the login in step S1703 of FIG. 28, in step S2701, the CPU of the maintenance shop terminal 31 sends a search instruction for the image transmission request form status table corresponding to the maintenance shop name stored in the file server 10 to the file server 10. Send.

  Upon receiving this search instruction, the CPU of the file server 10 searches the image transmission request form status table corresponding to the requested maintenance factory name, and transmits the searched image transmission request form status table to the maintenance factory terminal 31 ( Send back.

  Then, the CPU of the maintenance shop terminal 31 acquires the image transmission request slip status table transmitted from the file server 10, and advances the process to step S2702.

  In step S2702, the CPU of the maintenance shop terminal 31 does not upload transmission data from the maintenance shop terminal 31 to the file server 10 based on the acquired image transmission request form status table (status is not “Requested”). The image transmission request form (XML file) of the item that has not been uploaded is downloaded from the file server 10.

  After step S 1706, in step S 2703, the CPU of the maintenance shop terminal 31 displays an image transmission request form capture selection screen (FIG. 15) on the display of the maintenance shop terminal 31 based on the image transmission request form status table. . At this time, the CPU of the maintenance shop terminal 31 does not download yet in the image transmission request form status table (the status is “Uploaded”), and the “target” item 1201 in FIG. In the check state, “new” is displayed in the item 1202 of “transmission request”. Then, the process proceeds to step S1711.

After step S1712, in step S2704, the CPU of the maintenance shop terminal 31
A request is made to change the status of the image transmission request form status table to “downloaded” with respect to the image transmission request form created in step S 1712.

  Upon receiving this request, the file server 10 changes the status of the image transmission request form status table for the requested image transmission request form to “downloaded”.

  After the login in step S1824 in FIG. 29, in step S2801, the CPU of the maintenance shop terminal 31 requests the current image transmission request form to change the status of the image transmission request form status table to “Requested”.

  Upon receiving this request, the file server 10 changes the status of the image transmission request form status table for the requested image transmission request form to “Requested”. The other steps are the same as in FIG.

  Above, description of the flowchart of FIG. 28, FIG. 29 is complete | finished.

  It should be noted that the configuration and contents of the various data described above are not limited to this, and it goes without saying that the various data and configurations are configured according to the application and purpose.

  Although one embodiment has been described above, the present invention can take an embodiment as, for example, a system, apparatus, method, program, or recording medium, and specifically includes a plurality of devices. The present invention may be applied to a system including a single device.

  Hereinafter, with reference to the memory map shown in FIG. 30, data processing that can be read by a computer (file server 10, backbone server 21, receiving server 22, adjuster terminal 23, maintenance shop terminal 31) in the business support system according to the present invention. The configuration of the program will be described.

  FIG. 30 stores various data processing programs that can be read (read out) by the computers (file server 10, backbone server 21, receiving server 22, adjuster terminal 23, maintenance factory terminal 31) in the business support system according to the present invention. It is a figure explaining the memory map of a recording medium (storage medium).

  Although not specifically shown, information for managing a program group stored in the recording medium, for example, version information, creator, etc. is also stored, and information depending on the OS on the program reading side, for example, a program is identified and displayed. Icons may also be stored.

  Further, data depending on various programs is also managed in the directory. In addition, when a program or data to be installed is compressed, a program to be decompressed may be stored.

  7A, 7B, 11, 13, 14, 19, 20, 21, 21, 22, 23, 26A, 26B, 27, 28, and 29 in this embodiment. The function may be performed by the host computer by a program installed from the outside. In this case, the present invention is applied even when an information group including a program is supplied to the output device from a recording medium such as a CD-ROM, a flash memory, or an FD, or from an external recording medium via a network. Is.

  As described above, a recording medium in which a program code of software for realizing the functions of the above-described embodiments is recorded is supplied to the system or apparatus, and the computer (or CPU or MPU) of the system or apparatus is stored in the recording medium. It goes without saying that the object of the present invention can also be achieved by reading and executing the program code.

  In this case, the program code itself read from the recording medium realizes the novel function of the present invention, and the recording medium storing the program code constitutes the present invention.

  As a recording medium for supplying the program code, for example, a flexible disk, hard disk, optical disk, magneto-optical disk, CD-ROM, CD-R, DVD-ROM, magnetic tape, nonvolatile memory card, ROM, EEPROM, A silicon disk or the like can be used.

  Further, by executing the program code read by the computer, not only the functions of the above-described embodiments are realized, but also an OS (operating system) or the like running on the computer based on the instruction of the program code. It goes without saying that a case where the function of the above-described embodiment is realized by performing part or all of the actual processing and the processing is included.

  Furthermore, after the program code read from the recording medium is written in a memory provided in a function expansion board inserted in the computer or a function expansion unit connected to the computer, the function expansion is performed based on the instruction of the program code. It goes without saying that the case where the CPU or the like provided in the board or the function expansion unit performs part or all of the actual processing and the functions of the above-described embodiments are realized by the processing.

  Further, the present invention may be applied to a system composed of a plurality of devices or an apparatus composed of a single device. Needless to say, the present invention can be applied to a case where the present invention is achieved by supplying a program to a system or apparatus. In this case, by reading a recording medium storing a program represented by software for achieving the present invention into the system or apparatus, the system or apparatus can enjoy the effects of the present invention.

  Furthermore, by downloading and reading out a program represented by software for achieving the present invention from a server, database, etc. on a network using a communication program, the system or apparatus can enjoy the effects of the present invention. It becomes.

  In addition, all the structures which combined each embodiment mentioned above and its modification are also included in this invention.

It is a system configuration diagram showing an example of a business support system showing an embodiment of the present invention. FIG. 2 is a block diagram illustrating an example of a hardware configuration of a file server 10, a backbone server 21, a receiving server 22, an adjuster terminal 23, and a maintenance factory terminal 31 illustrated in FIG. It is a data block diagram which shows an example of the factory management information which the file server 10 shown in FIG. 1 memorize | stores and manages. It is a schematic diagram which shows an example of a structure of the maintenance factory folder which the file server 10 shown in FIG. 1 memorize | stores and manages. It is a data block diagram which shows an example of the setting file which the core server 21 shown in FIG. 1 memorize | stores and manages. It is a schematic diagram which shows an example of a structure of the itemization folder which the basic server 21 shown in FIG. 1 memorize | stores and manages. It is a flowchart which shows an example of the 1st control processing procedure in this invention. It is a flowchart which shows an example of the 1st control processing procedure in this invention. It is a schematic diagram which shows an example of the image transmission request form preparation screen displayed on the display of the adjuster terminal 23 shown in FIG. It is a schematic diagram which shows an example of the request destination selection screen displayed on the display of the adjuster terminal 23 shown in FIG. It is a schematic diagram which shows an example of the request destination confirmation screen displayed on the display of the adjuster terminal 23 shown in FIG. It is a flowchart which shows an example of the 2nd control processing procedure in this invention. It is a schematic diagram which shows an example of the status display screen displayed on the display of the adjuster terminal 23 shown in FIG. It is a flowchart which shows an example of the 3rd control processing procedure in this invention. It is a flowchart which shows an example of the 3rd control processing procedure in this invention. It is a schematic diagram which shows an example of the taking-in selection screen of the image transmission request form displayed on the display of the maintenance shop terminal 31 shown in FIG. It is a schematic diagram which shows an example of the accident case screen displayed on the display of the maintenance shop terminal 31 shown in FIG. It is a schematic diagram which shows an example of the image selection input screen displayed on the display of the maintenance shop terminal 31 shown in FIG. It is a schematic diagram which shows an example of the transmission confirmation screen displayed on the display of the maintenance shop terminal 31 shown in FIG. It is a flowchart which shows an example of the 4th control processing procedure in this invention. It is a flowchart which shows an example of the 5th control processing procedure in this invention. It is a flowchart which shows an example of the 6th control processing procedure in this invention. It is a flowchart which shows an example of the 7th control processing procedure in this invention. It is a flowchart which shows an example of the 8th control processing procedure in this invention. It is a schematic diagram which shows an example of the file name of the image transmission request form memorize | stored in the hard disk of the file server 10 in 3rd Embodiment. 4 is a schematic diagram illustrating an example of an image transmission request slip status management table stored in a hard disk of the file server 10. FIG. It is a flowchart which shows an example of the 9th control processing procedure in this invention. It is a flowchart which shows an example of the 9th control processing procedure in this invention. It is a flowchart which shows an example of the 10th control processing procedure in this invention. It is a flowchart which shows an example of the 11th control processing procedure in this invention. It is a flowchart which shows an example of the 11th control processing procedure in this invention. A recording medium (storage) for storing various data processing programs that can be read (read) by a computer (file server 10, backbone server 21, receiving server 22, adjuster terminal 23, maintenance shop terminal 31) in the business support system according to the present invention. It is a figure explaining the memory map of a medium.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 File server 20 Insurance company side system 21 Core server 22 Receiving server 23 Adjuster terminal 30 Maintenance shop side system 31 Maintenance shop terminal 32 Digital camera 33 External media 40 Network

Claims (11)

An information processing device that can communicate with an insurer terminal used by an insurer, as a maintenance shop terminal used by a repairer ,
Image data storage means for storing a plurality of image data;
An acquisition means for acquiring and transmitting an image transmission request form including vehicle registration information, which is created and transmitted by the insurer terminal;
Selection accepting means for accepting selection of a plurality of image data from the plurality of image data stored in the image data storage means ;
By character recognition a plurality of image data received by the selection receiving unit, and character recognition means for acquiring a character indicating a vehicle registration information from the image data of the plurality of respective,
A difference rate calculation means for calculating a difference rate indicating a degree of difference by matching characters respectively acquired from a plurality of image data by the character recognition means;
A difference rate determination means for determining whether or not the difference rate calculated by the difference rate calculation means is equal to or greater than a threshold;
When the difference rate determining means determines that the difference rate calculated by the difference rate calculating means is equal to or greater than a threshold, the selection receiving means has received selection of a plurality of image data having different car registration information Difference display means for displaying,
When it is determined by the difference rate determination unit that the difference rate calculated by the difference rate calculation unit is not greater than or equal to a threshold value, the difference is calculated by the acquisition unit without performing the difference display process by the difference display unit. A determination unit for determining whether the vehicle registration information in the image transmission request form is different from the vehicle registration information acquired by the character recognition unit;
When the determination means determines that the vehicle registration information in the image transmission request form acquired by the acquisition means is different from the vehicle registration information acquired by the character recognition means, the respective vehicle registration information is different. Display means for displaying a confirmation screen indicating
By the determining means, when the acquired vehicle registration information is determined to be the same in vehicle registration information, said character recognition means in said image transmission request form, in accordance with the transmission instruction by the user, and the vehicle registration information Transmitting means for transmitting transmission data including a plurality of image data received by the selection receiving means to the insurer terminal;
The information processing apparatus according to claim Rukoto equipped with. The confirmation screen displayed by the display unit further includes vehicle registration information in the image transmission request slip acquired by the acquisition unit and vehicle registration information acquired by the character recognition unit,
As the vehicle registration information to be transmitted to the insurer terminal, the vehicle registration information in the image transmission request slip acquired by the acquisition unit or the character recognition unit is acquired via the confirmation screen displayed by the display unit. further comprising either vehicle registration information selection accepting means for accepting an one choice of vehicle registration information,
The transmission unit, and transmits transmission data including a plurality of image data received by the vehicle registration information selection automobile receives a selection by receiving means registration information and the selection accepting unit to the insurer terminal The information processing apparatus according to claim 1. When the difference rate determination unit determines that the difference rate calculated by the difference rate calculation unit is greater than or equal to a threshold value, transmission data including a plurality of image data received by the selection reception unit is sent to the insurer terminal. A transmission selection receiving means for receiving a selection as to whether or not to transmit;
The transmission unit includes the plurality of image data when the transmission selection reception unit receives the selection to transmit the transmission data including the plurality of image data received by the selection reception unit to the insurer terminal. On the other hand, when the transmission selection reception unit receives selection that the transmission data including a plurality of image data received by the selection reception unit is not transmitted to the insurer terminal, the plurality of transmission data is received. The information processing apparatus according to claim 1, wherein transmission information including image data is controlled so as not to be transmitted. Character recognition rate calculating means for calculating a recognition rate indicating the degree of recognition of the car registration information for each of the car registration information acquired by the character recognition means,
The determination means includes vehicle registration information acquired by the character recognition means at the highest recognition rate among the respective recognition rates calculated by the character recognition rate calculation means, and an image transmission request form acquired by the acquisition means. 4. The information processing apparatus according to claim 1, wherein the information processing apparatus determines whether the vehicle registration information is different. A recognition rate determination unit for determining whether the recognition rate calculated by the character recognition rate calculation unit is equal to or less than a threshold;
The difference rate calculating means is obtained from the plurality of image data by the character recognizing means when the recognition rate determining means determines that the recognition rate calculated by the character recognition rate calculating means is not less than a threshold value. The information processing apparatus according to claim 4, wherein a difference rate indicating a degree of difference is calculated by matching the characters that are performed. The transmission unit further receives a plurality of image data received by the selection receiving unit when the recognition rate determining unit determines that the recognition rate calculated by the character recognition rate calculating unit is equal to or less than a threshold value. The information processing apparatus according to claim 5, wherein the transmission data including the transmission data is controlled not to be transmitted to the insurer terminal. An information processing device used as a repair shop terminal used by a repairer and an insurer terminal used by an insurer are communicably connected to a business system,
The insurer terminal is
Image transmission request form creation means for creating an image transmission request form including car registration information;
Image transmission request slip sending means for sending the image transmission request slip created by the image transmission request slip creating means;
Equipped with a,
The information processing apparatus includes:
Image data storage means for storing a plurality of image data;
Obtaining means for obtaining an image transmission request form transmitted by the image transmission request form transmitting means of the insurer terminal;
Selection accepting means for accepting selection of a plurality of image data from the plurality of image data stored in the image data storage means ;
By character recognition a plurality of image data received by the selection receiving unit, and character recognition means for acquiring a character indicating a vehicle registration information from the image data of the plurality of respective,
A difference rate calculation means for calculating a difference rate indicating a degree of difference by matching characters respectively acquired from a plurality of image data by the character recognition means;
A difference rate determination means for determining whether or not the difference rate calculated by the difference rate calculation means is equal to or greater than a threshold ;
When the difference rate determining means determines that the difference rate calculated by the difference rate calculating means is equal to or greater than a threshold, the selection receiving means has received selection of a plurality of image data having different car registration information Difference display means for displaying,
When it is determined by the difference rate determination unit that the difference rate calculated by the difference rate calculation unit is not greater than or equal to a threshold value, the difference is calculated by the acquisition unit without performing the difference display process by the difference display unit. A determination unit for determining whether the vehicle registration information in the image transmission request form is different from the vehicle registration information acquired by the character recognition unit;
When the determination means determines that the vehicle registration information in the image transmission request form acquired by the acquisition means is different from the vehicle registration information acquired by the character recognition means, the respective vehicle registration information is different. Display means for displaying a confirmation screen indicating
By the determining means, when the acquired vehicle registration information is determined to be the same in vehicle registration information, said character recognition means in said image transmission request form, in accordance with the transmission instruction by the user, and the vehicle registration information Transmitting means for transmitting transmission data including a plurality of image data received by the selection receiving means to the insurer terminal;
Business system, wherein Rukoto equipped with. A control method in an information processing apparatus as a maintenance shop terminal used by a repairer , comprising image data storage means for storing a plurality of image data that can communicate with an insurer terminal used by an insurer,
An acquisition step of acquiring an image transmission request form including automobile registration information, wherein the acquisition unit of the information processing apparatus is created and transmitted by the insurer terminal;
Selection accepting means of the information processing apparatus, from among a plurality of image data stored in said image data storage means, the selection accepting step for accepting a selection of a plurality of image data,
Character recognition means of the information processing apparatus, by a plurality character recognition image data accepted by the selection acceptance step, a character recognition step of acquiring a character indicating a vehicle registration information from the image data of the plurality of respective,
A difference rate calculating step in which the difference rate calculating means of the information processing device calculates a difference rate indicating a degree of difference by matching characters respectively acquired from a plurality of image data by the character recognition step;
A difference rate determination step in which the difference rate determination means of the information processing apparatus determines whether or not the difference rate calculated by the difference rate calculation step is equal to or greater than a threshold;
When the difference display means of the information processing apparatus determines that the difference rate calculated by the difference rate calculation step is greater than or equal to a threshold value by the difference rate determination step, the vehicle registration information differs in the selection reception step. A difference display step for displaying that the selection of a plurality of image data has been accepted;
When the determination unit of the information processing apparatus determines that the difference rate calculated by the difference rate calculation step is not equal to or greater than a threshold value by the difference rate determination step, the difference display processing by the difference display step is performed. Without determining, whether the vehicle registration information in the image transmission request slip acquired in the acquisition step is different from the vehicle registration information acquired in the character recognition step,
When the display unit of the information processing apparatus determines that the vehicle registration information in the image transmission request slip acquired in the acquisition step is different from the vehicle registration information acquired in the character recognition step by the determination step A display process for displaying a confirmation screen indicating that each car registration information is different;
If the transmission unit of the information processing apparatus, by the determination step, the vehicle registration information with vehicle registration information acquired by the character recognition process in the image transmission request form is determined to be the same, the user In accordance with the transmission instruction, a transmission step of transmitting transmission data including the vehicle registration information and a plurality of image data received in the selection reception step to the insurer terminal,
Control method in an information processing apparatus according to claim Rukoto equipped with. A control method in a business system in which an information processing device as a maintenance factory terminal used by a repairer and an insurer terminal used by an insurer are communicably connected to each other, provided with image data storage means for storing a plurality of image data. There,
The insurer terminal is
An image transmission request form creating means for creating an image transmission request form including vehicle registration information,
An image transmission request slip transmitting means for transmitting the image transmission request slip created in the image transmission request slip creating step;
Equipped with a,
The information processing apparatus includes:
An acquisition step of acquiring an image transmission request slip transmitted by the image transmission request slip transmitting portion of the insurer terminal;
A selection receiving step for receiving selection of a plurality of image data from the plurality of image data stored in the image data storage unit ;
Character recognition means, by multiple character recognition image data accepted by the selection acceptance step, a character recognition step of acquiring a character indicating a vehicle registration information from the image data of the plurality of respective,
The difference rate calculating means calculates a difference rate indicating a degree of difference by matching characters respectively acquired from a plurality of image data by the character recognition step, and
A difference rate determination unit that determines whether the difference rate calculated by the difference rate calculation unit is equal to or greater than a threshold;
When the difference display means determines in the difference rate determination step that the difference rate calculated in the difference rate calculation step is greater than or equal to a threshold value, a plurality of image data having different vehicle registration information in the selection reception step. A difference display step for displaying that the selection has been accepted;
If the determination means determines that the difference rate calculated by the difference rate calculation step is not greater than or equal to a threshold by the difference rate determination step , the acquisition step without performing the difference display processing by the difference display step A determination step of determining whether the vehicle registration information in the image transmission request slip acquired in step 1 differs from the vehicle registration information acquired in the character recognition step;
When the display unit determines that the vehicle registration information in the image transmission request slip acquired in the acquisition step and the vehicle registration information acquired in the character recognition step are different from each other in the determination step, each vehicle registration A display process for displaying a confirmation screen indicating that the information is different;
By the determination step, when the acquired vehicle registration information is determined to be the same in vehicle registration information, said character recognition means in said image transmission request form, in accordance with the transmission instruction by the user, and the vehicle registration information control method in the business system, wherein the transmitting step, the Rukoto includes a transmission data is transmitted and a plurality of image data received by the selection receiving step to the insurer terminal. A program that can be communicated with an insurer terminal used by an insurer and that can be executed in an information processing device as a maintenance shop terminal used by a repairer ,
The information processing apparatus;
Image data storage means for storing a plurality of image data;
An acquisition means for acquiring and transmitting an image transmission request form including vehicle registration information, which is created and transmitted by the insurer terminal;
Selection accepting means for accepting selection of a plurality of image data from the plurality of image data stored in the image data storage means ;
By character recognition a plurality of image data received by the selection receiving unit, and character recognition means for acquiring a character indicating a vehicle registration information from the image data of the plurality of respective,
A difference rate calculation means for calculating a difference rate indicating a degree of difference by matching characters respectively acquired from a plurality of image data by the character recognition means;
A difference rate determination means for determining whether or not the difference rate calculated by the difference rate calculation means is equal to or greater than a threshold;
When the difference rate determining means determines that the difference rate calculated by the difference rate calculating means is equal to or greater than a threshold, the selection receiving means has received selection of a plurality of image data having different car registration information Difference display means for displaying,
When it is determined by the difference rate determination unit that the difference rate calculated by the difference rate calculation unit is not greater than or equal to a threshold value, the difference is calculated by the acquisition unit without performing the difference display process by the difference display unit. A determination unit for determining whether the vehicle registration information in the image transmission request form is different from the vehicle registration information acquired by the character recognition unit;
When the determination means determines that the vehicle registration information in the image transmission request form acquired by the acquisition means is different from the vehicle registration information acquired by the character recognition means, the respective vehicle registration information is different. Display means for displaying a confirmation screen indicating
By the determining means, when the acquired vehicle registration information is determined to be the same in vehicle registration information, said character recognition means in said image transmission request form, in accordance with the transmission instruction by the user, and the vehicle registration information A program for functioning as transmission means for transmitting transmission data including a plurality of image data received by the selection receiving means to the insurer terminal. An information processing apparatus used as a maintenance shop terminal used by a repairer and a program executed by a business system in which an insurance company terminal used by an insurer is communicably connected,
The insurer terminal,
Image transmission request form creation means for creating an image transmission request form including car registration information;
Function as an image transmission request slip sending means for sending the image transmission request slip created by the image transmission request slip creating means,
The information processing apparatus ;
Image data storage means for storing a plurality of image data;
Obtaining means for obtaining an image transmission request form transmitted by the image transmission request form transmitting means of the insurer terminal;
Selection accepting means for accepting selection of a plurality of image data from the plurality of image data stored in the image data storage means ;
By character recognition a plurality of image data received by the selection receiving unit, and character recognition means for acquiring a character indicating a vehicle registration information from the image data of the plurality of respective,
A difference rate calculation means for calculating a difference rate indicating a degree of difference by matching characters respectively acquired from a plurality of image data by the character recognition means;
A difference rate determination means for determining whether or not the difference rate calculated by the difference rate calculation means is equal to or greater than a threshold;
When the difference rate determining means determines that the difference rate calculated by the difference rate calculating means is equal to or greater than a threshold, the selection receiving means has received selection of a plurality of image data having different car registration information Difference display means for displaying,
When it is determined by the difference rate determination unit that the difference rate calculated by the difference rate calculation unit is not greater than or equal to a threshold value, the difference is calculated by the acquisition unit without performing the difference display process by the difference display unit. A determination unit for determining whether the vehicle registration information in the image transmission request form is different from the vehicle registration information acquired by the character recognition unit;
When the determination means determines that the vehicle registration information in the image transmission request form acquired by the acquisition means is different from the vehicle registration information acquired by the character recognition means, the respective vehicle registration information is different. Display means for displaying a confirmation screen indicating
By the determining means, when the acquired vehicle registration information is determined to be the same in vehicle registration information, said character recognition means in said image transmission request form, in accordance with the transmission instruction by the user, and the vehicle registration information A program that causes transmission data including a plurality of image data received by the selection receiving unit to function as a transmission unit that transmits to the insurer terminal.

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