JP3808675B2 - Unattended contract system - Google Patents

Description

[0001]
BACKGROUND OF THE INVENTION
The present invention relates to an unmanned contract system in which an unattended store terminal device arranged in an unmanned store and an operator terminal device arranged in a center are connected by a data line and contract processing is performed with a customer who visits the unmanned store. .
[0002]
[Prior art]
For example, in a consumer financial institution or the like, there is an image transmission system for performing user registration using an unattended sales office terminal device without going through a sales office window. In such an image transmission system, a video camera is provided on the unmanned sales office terminal device side, and the state of the customers photographed with this video camera is displayed on the monitor device on the center side one by one. On the other hand, the person in charge of the reception is waiting on the center side, and sequentially outputs an instruction such as presentation of an identification card to the visitor on the screen of the unmanned branch office terminal device. Then, it is possible to confirm whether or not the visitor is the person of the identification card, as compared with the appearance of the visitor projected on the monitor device.
[0003]
[Problems to be solved by the invention]
However, the conventional image transmission system has the following problems.
On the center side, as many monitor devices as the number of unattended branch office terminal devices that can be connected simultaneously are prepared, and during connection, video images of the video camera are always displayed on the monitor device with a predetermined quality. For this reason, the display space occupied by the monitor device on the center side becomes large, and image data with higher quality than necessary must always be transmitted.
The present invention provides an unmanned contract system that solves the problems of the prior art and can reduce the display space and the transmission data.
[0004]
[Means for Solving the Problems]
In order to solve the above-mentioned problems, a first invention of the present invention is a data line comprising an unmanned sales office terminal device arranged in a plurality of unmanned stores and an operator terminal device arranged in a center where an operator exists. In an unmanned contract system that connects and performs contract processing with a customer who visits the unmanned store according to the operation of an operator, the unmanned store terminal device is obtained by a video camera that captures the visitor and the video camera. The image data is transmitted at a low quality when there is no designation from the operator terminal device, and when designated from the operator terminal device, it has a transmission unit for switching to low quality or high quality according to the designation, The operator terminal device selects one of the unmanned sales office terminal devices that are transmitting the low-quality image data in accordance with the operation of the operator. A terminal selection unit that designates switching to high-quality image data, and a plurality of low-quality image data transmitted from the unmanned branch terminal device are transmitted as small images from the selected unmanned branch terminal device. and a display for parallel display on one screen with high quality image data coming is a large image.
[0005]
According to a second invention, in the first invention, the low-quality image data is set with a smaller number of pixels constituting the screen than the high-quality image data, or a smaller number of screens per unit time. Yes.
[0006]
According to the present invention, since the unmanned contract system is configured as described above, the following operation is performed.
When unmanned office terminal device is connected to an operator terminal via a data times line, initially from the unmanned office terminal device such as low number of screens per or per unit time the number of pixels is limited is limited Quality image data is transmitted. On the display of the operator terminal device, the low-quality image data received from the unmanned store terminal device is displayed as a small image. Here, when a particular unmanned office terminal device by operator is selected for the selected unattended office terminal device, a signal for specifying to switch to high-quality image data is transmitted. The designated unmanned store terminal device switches the image data to high quality and transmits it to the operator terminal device side. A low-quality small image and a high-quality large image are displayed in parallel on the display of the operator terminal device that has received the high-quality image data.
[0007]
DETAILED DESCRIPTION OF THE INVENTION
FIG. 1 is a configuration diagram of an image transmission system showing an embodiment of the present invention.
This image transmission system is used as an unattended contract system of a consumer financial institution, and a plurality of terminal devices (for example, unmanned store terminal devices) 10-1, 10-2,. 10-n, and an image display device (for example, an operator terminal device) 20 and a multipoint communication unit (hereinafter referred to as “MCU”) 30 provided on the center side. The unmanned branch terminals 10-1 to 10-n are connected to a data exchange line (for example, ISDN) 50 through routers 41-1, 41-2, ..., 41-n, respectively. The operator terminal device 20 and the MCU 30 are connected to the ISDN 50 via the router 42.
[0008]
The unmanned sales office terminal devices 10-1 to 10-n have the same configuration. For example, the unmanned branch terminal 10-1 includes a video camera 11, a display 12, a microphone 13, a speaker 14, an image scanner 15, a card issuing machine 16, a passbook issuing machine 17, a communication control unit 18, a control unit 19, and the like. is doing. The video camera 11 is for taking pictures of a person's appearance and the like. The display 12 displays messages such as operation instructions for visitors.
[0009]
The microphone 13 and the speaker 14 are used for a visitor to exchange voice messages with an operator on the center side. The image scanner 15 is for reading an identification card or the like. The card issuer 16 and the passbook issuer 17 issue cards and passbooks to contractors, respectively. The communication control unit 18 is for performing data transmission with the operator terminal device 20 on the center side via the router 41-1 and the ISDN 50.
[0010]
The control unit 19 controls the entire unmanned branch terminal device 10-1, and in particular, image data obtained from the video camera 11 is divided into two types of image data of low quality or high quality based on designation. It has a function to edit transmission data in data format. Here, low-quality image data refers to, for example, data with a small number of pixels on one screen or data with a small number of screens transmitted per unit time. The control unit 19 transmits the image data of the video camera 11 in a low-quality data format and the center side is designated to transmit the high-quality image data unless otherwise designated from the center side. Only image data is sent in high quality data format. The control unit 19 performs various controls such as a screen control module that displays and controls a screen for operating the terminal, an image control module that performs an image control function with the operator terminal device 20, and a video camera 11. It consists of an input / output control module that controls the input / output devices.
[0011]
The operator terminal device 20 includes a display 21, a headset 22, a communication control unit 23, a control unit 24, and the like. The display 21 simultaneously displays low-quality image data of a plurality (for example, a maximum of four) unmanned sales office terminal devices 10 on a single display screen as a small image, and also displays the height of the selected unmanned sales office terminal device 10. Quality image data can be displayed as a large image.
Further, a touch panel is incorporated in the display 21, and image switching control and the like can be performed by this touch panel. The headset 22 is a combination of a microphone and an earphone that can be worn from the head, and is used for voice communication with a customer of the selected unmanned store terminal device 10. The communication control unit 23 is for data transmission with the unmanned branch terminal device 10 via the router 42 and the ISDN 50.
[0012]
The control unit 24 controls the operator terminal device 20 as a whole. In particular, the control unit 24 instructs the selected unmanned branch terminal device 10 to switch to high-quality image data, and receives the received high-quality data. The image data is displayed as a large image. In order to perform these controls, the control unit 24 includes a screen control module that displays and controls a screen for terminal operation, and an image control module that performs an image control function with the unmanned branch terminal device 10.
The MCU 30 mediates the connection between the plurality of unmanned sales office terminal devices 10 and the operator terminal device 20, and includes a connection control module.
[0013]
FIG. 2 is a diagram showing a screen division example of the display 21 in FIG.
As shown in FIG. 2, four image areas 21a, 21b, 21c, and 21d for displaying low-quality image data in parallel are provided at the top of the screen. The lower right portion of the screen is a control area 21e in which control buttons for screen operation are arranged. By pressing the touch panel of the control area 21e, these control buttons can be operated. Further, an operation area 21f for performing processing with a specific unmanned store terminal device 10 selected by the operator is provided in the lower left portion of the screen. Various commands and data are displayed in the operation area 21f, and high-quality image data of the unmanned branch terminal device 10 selected by the control operation is displayed as a large image.
[0014]
Next, the operation will be described.
A visitor of an unmanned business store uses a touch panel of the display 12 of the unmanned business store terminal device 10-1 in FIG. 1 to select a predetermined operation from the main menu. Accordingly, a connection request to the operator terminal device 20 is made from the image control module in the control unit 19 of the unmanned branch terminal device 10-1 to the connection control module in the MCU 30. If the connection is possible on the operator terminal device 20 side, the unmanned branch terminal device 10-1 and this operator terminal device 20 are connected via the ISDN 50 through the mediation of the MCU 30, and between the image control modules of both terminal devices. Image control is established.
[0015]
Due to the establishment of the image control, the state of the customer photographed by the video camera 11 of the unmanned sales office terminal device 10-1 is edited into low quality image data and transmitted to the operator terminal device 20. The image data received by the operator terminal device 20 is displayed as a small image in the image area 21a of the display 21, for example.
Similarly, the state of the customer of the unmanned sales office terminal device 10-2 is displayed in the image area 21b of the display 21 of the operator terminal device 20. In this manner, the operator terminal device 20 can display the state of the customers of up to four unmanned sales office terminal devices 10 on the image areas 21a to 21d of the display 21 as low-quality images.
[0016]
Here, for example, when the operator on the center side needs to respond to a visitor displayed in the image area 21a, the operator selects the image area 21a using the touch panel of the control area 21e of the display 21. To do. As a result, a switching designation signal for high-quality image data is transmitted from the control unit 24 of the operator terminal device 20 to the unmanned branch terminal device 10-1.
The switch designation signal for switching to high-quality image data is received by the control unit 19 of the unmanned branch terminal device 10-1, and thereafter, the image data transmitted from the control unit 19 is switched to high-quality image data. And transmitted to the operator terminal device 20. High quality image data received from the operator terminal device 20 from the unmanned branch terminal device 10-1 is displayed as a large image in the operation area 21 f of the display 21. As a result, the operator can clearly check the appearance of the visitor of the unmanned branch terminal device 10-1.
[0017]
Next, when the operator on the center side needs to respond to the customer displayed in the image area 21b, the operator selects the image area 21b using the touch panel of the control area 21e. As a result, the control unit 24 of the operator terminal device 20 transmits a switching designation signal for low-quality image data to the unmanned branch terminal device 10-1, and to the unmanned branch terminal device 10-2. Thus, a switching designation signal for high-quality image data is transmitted. Then, the image data of the unmanned branch terminal device 10-1 is switched to low quality, and the image data of the unmanned branch terminal device 10-2 is switched to high quality.
[0018]
As described above, the image transmission system according to the present embodiment has the unmanned branch terminal device 10 capable of switching and transmitting image data between low quality and high quality, and the quality of the image data on the unmanned branch terminal device 10 side. And an operator terminal device 20 that can simultaneously display a plurality of image data. As a result, it is possible to transmit image data with quality as required, and there is an advantage that display space can be reduced and transmission data can be reduced.
Further, since the low-quality image data is transmitted except for the designated unmanned sales office terminal device 10, there is an advantage that the load on the control unit 24 of the operator terminal device 20 can be reduced.
[0019]
In addition, this invention is not limited to the said embodiment, A various deformation | transformation is possible. Examples of this modification include the following (a) and (b).
(A) This image transmission system is not limited to an unmanned contract system of a consumer financial institution. For example, the present invention can be applied to an image transmission system such as a surveillance system for crime prevention / disaster prevention. In this case, it is necessary to use a monitoring terminal device having a configuration suitable for the purpose of use in place of the unmanned branch terminal device 10.
(B) The data transmission path is not limited to the ISDN 50, and may be a local area communication network (LAN) or a dedicated data line.
[0020]
【The invention's effect】
As described above in detail, according to the first invention, a plurality of unmanned sales office terminal devices that can switch and transmit image data between low quality and high quality, and the unattended sales office terminal device side of the image data It has a display for designating quality switching and displaying image data received from a plurality of unmanned sales office terminal devices in parallel on one screen . As a result, it is possible to transmit image data with quality as required, and the display space can be reduced and the transmission data can be reduced. Furthermore, since low-quality image data is handled, the load on the operator terminal device side can be reduced.
[0021]
According to the second invention, the low quality image data has fewer pixels constituting the screen or the number of screens per unit time than the high quality image data. It is possible to reduce the image processing load.
[Brief description of the drawings]
FIG. 1 is a configuration diagram of an image transmission system showing an embodiment of the present invention.
FIG. 2 is a diagram showing an example of screen division of the display 21 in FIG.
[Explanation of symbols]
DESCRIPTION OF SYMBOLS 10 Unmanned store terminal device 11 Video camera 12, 21 Display 18, 23 Communication control unit 19, 24 Control unit 20 Operator terminal device 50 ISDN

Claims (2)

Connect unmanned sales office terminal devices arranged in a plurality of unmanned stores and operator terminal devices arranged in a center where an operator exists through a data line, and perform contract processing with customers who visit the unmanned stores according to the operation of the operator In the unattended contract system
The unmanned store terminal device is:
A video camera for photographing the customer visiting the store;
The image data obtained by the video camera is transmitted at a low quality when there is no designation from the operator terminal device, and when it is designated from the operator terminal device, the transmission is switched to a low quality or a high quality according to the designation. Part
The operator terminal device is
In accordance with the operation of the operator, a terminal selection unit that selects one of the unmanned sales office terminal devices that are transmitting the low-quality image data and designates switching to high-quality image data;
A plurality of low-quality image data transmitted from the unmanned branch terminal device is a small image, and a high-quality image data transmitted from the selected unmanned branch terminal device is a large image. 1 An unmanned contract system comprising a display for parallel display on two screens. The unmanned contract system according to claim 1, wherein the low-quality image data has a smaller number of pixels constituting a screen or a smaller number of screens per unit time than the high-quality image data.

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