JP2020003964A - Information processor and information processing method and program - Google Patents

Abstract

To improve convenience of a user who is waiting his/her turn.SOLUTION: A information processor is connected to a reception terminal communicably that is operated by a user for turn waiting. The information processor comprises a display control means making the reception terminal display a condition to enter a store as an item that can be selected by the user when accepting of the turn waiting and a registration means registering turn waiting information including the condition selected by the user. The display control means makes the reception terminal display multiple types of first conditions, a second condition that is a condition that any one of the multiple types of first conditions is accepted, and a third condition that is a condition that one of the multiple types of first conditions and the second condition shall be switched at prescribe timing, which can be selected.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an information processing device, an information processing method, and a program.

In general, a user who uses a store such as a restaurant needs to wait in order until the store becomes available if the store is full when visiting the store.
In recent years, a system for managing such a waiting queue has been developed, and in this system, the task of managing the waiting queue can be made more efficient (for example, see Patent Document 1).

JP-A-2017-16569

  However, in the system described in Patent Literature 1, although a user can specify one of karaoke and a bowling alley and wait for a turn, the user enters the store sooner regardless of the karaoke or bowling alley. There is an inconvenience that it is not possible to specify that one wants to enter a possible store.

  In other words, the user can specify one of the plurality of conditions as a condition for entering the store, but when entering the store, the user may specify that any of the plurality of conditions may be used. There is a disadvantage that it cannot be specified as a condition. This is inconvenient for users waiting in turn.

  Therefore, an object of the present invention is to provide an information processing apparatus, an information processing method, and a program that can improve the convenience of a user waiting in turn.

  According to one aspect of the present invention, the information processing apparatus is communicably connected to a reception terminal operated by a user to wait for a turn. The information processing apparatus includes a display control unit configured to display a condition for entering a store on the reception terminal as an item that can be selected by the user at the time of receiving a waiting order, and a condition selected by the user. And registration means for registering the waiting information including The display control means may include, as conditions for entering the store, a first condition of a plurality of types, a second condition that may be any of the first conditions of the plurality of types, One of the first condition and the third condition that is a condition for switching the second condition at a predetermined timing are displayed on the reception terminal in a selectable manner.

  ADVANTAGE OF THE INVENTION According to this invention, the convenience of the user waiting in a turn can be improved.

FIG. 1 is a diagram illustrating a schematic configuration example of an information processing system according to an embodiment. FIG. 2 is a diagram showing an example of a hardware configuration of the server device according to the embodiment. FIG. 2 is a diagram showing an example of a functional configuration of the server device according to the embodiment. 5 is a sequence chart showing an example of a series of processing procedures executed between the store terminal and the server device according to the embodiment. The figure showing an example of the reception screen displayed on the shop terminal concerning the embodiment. The figure showing an example of the number input screen displayed on the store terminal concerning the embodiment. The figure which shows an example of the section selection screen displayed on the shop terminal concerning the embodiment. The figure showing an example of the detailed selection screen displayed on the store terminal concerning the embodiment. The figure showing an example of the time specification screen displayed on the store terminal concerning the embodiment. The figure which shows an example of the registration content confirmation screen displayed on the shop terminal concerning the embodiment. The figure which shows an example of the section selection screen concerning the 1st modification of the embodiment. FIG. 14 is another view showing an example of a section selection screen according to the modification. FIG. 11 is yet another view showing an example of a section selection screen according to the modification. The figure which shows an example of the section selection screen concerning the 2nd modification of the embodiment. The figure which shows an example of the detail selection screen concerning the modification.

Hereinafter, embodiments will be described with reference to the drawings.
In the present embodiment, a store (facility) refers to a store in which a store terminal 20 described later is installed. Further, in the present embodiment, it is assumed that the store is a restaurant, but the business type of the store is not particularly limited. For example, it may be a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, and an amusement facility.

  FIG. 1 illustrates a schematic configuration example of an information processing system (network system) including a server device (information processing device) according to an embodiment. The information processing system is a system that manages the congestion state of various stores and manages the order of queues (queues) that occur when the stores are full. As shown in FIG. 1, the information processing system includes a server device 10, a store terminal 20, a user terminal 30, and the like.

  The server device 10 communicates with the store terminal 20 and the user terminal 30 via the network N by an application installed in the server device 10. The server device 10 has a function of managing a waiting queue that occurs in a store where the store terminal 20 is installed. The functional configuration of the server device 10 will be separately described later.

  The shop terminal 20 is a terminal installed in a shop that can wait for a turn. The store terminal 20 can receive screen data generated by the server device 10 using an application or a browser installed in advance, and display a screen indicated by the screen data on a display. The store terminal 20 is installed, for example, near the entrance (store front) of the store, and is used mainly by users (customers) who come to the store. The user can wait in turn at the store by operating the store terminal 20 when the store is fully occupied at the time of visiting the store.

The user terminal 30 is an information processing device used by the user, and is, for example, a smartphone, a tablet terminal, a personal computer (PC), a feature phone, or the like. The user terminal 30 can receive screen data generated by the server device 10 using an application or a browser installed in advance, and display a screen indicated by the screen data on a display. The user terminal 30 is used, for example, to wait for a turn from a place other than the store to the store.
That is, the store terminal 20 and the user terminal 30 both function as reception terminals for waiting for a turn to the store.

  Although FIG. 1 illustrates a case where one store terminal 20 is communicably connected to the server device 10 for convenience, a large number of store terminals 20 are communicably connected to the server device 10. It may be. Similarly, FIG. 1 illustrates a case where one user terminal 30 is communicably connected to the server device 10, but a large number of user terminals 30 are communicably connected to the server device 10. May be.

  FIG. 2 illustrates an example of a hardware configuration of the server device 10 illustrated in FIG. As shown in FIG. 2, in the server device 10, a nonvolatile memory 12, a CPU (Central Processing Unit) 13, a main memory 14, a communication unit 15, and the like are connected to a bus 11. The non-volatile memory 12 and the main memory 14 constitute a storage device of the server device 10.

  The nonvolatile memory 12 stores, for example, an operating system (OS), various application programs, and waiting information. The application program includes a program for managing a waiting queue (hereinafter, referred to as a "waiting management program"). The queue information will be described separately later.

  The CPU 13 is, for example, a processor that executes various application programs stored in the nonvolatile memory 12. The CPU 13 also controls each unit included in the server device 10.

The main memory 14 is used, for example, as a work area required when the CPU 13 executes various application programs. The above-mentioned waiting information may be stored in the main memory 14.
In FIG. 2, only the nonvolatile memory 12 and the main memory 14 are shown as storage devices included in the server device 10. However, the server device 10 has a hard disk drive (HDD) or a solid state drive (SSD). ) May be further provided.

  The communication unit 15 connects the server device 10 to the network N by wire or wirelessly. The communication unit 15 controls transmission and reception of commands, addresses, data, signals, and the like with the store terminal 20 and the user terminal 30 via the network N.

  FIG. 3 shows a main functional configuration of the server device 10 that is realized by the CPU 13 of the server device 10 executing the above-described waiting management program. The waiting management program can be stored in a computer-readable storage medium in advance and distributed. Further, this program may be downloaded to the server device 10 via the network N, for example.

  As shown in FIG. 3, the server device 10 includes a reception unit 101, a display control unit 102, a registration unit 103, a management unit 104, and the like. The above-mentioned waiting information is stored (stored) in the storage unit 105 constituted by the nonvolatile memory 12 and the main memory 14.

  In the present embodiment, each of the units 101 to 104 is described as being realized by the CPU 13 executing the waiting management program (that is, software), but is not limited thereto. It may be realized by hardware, or may be realized by a combination of software and hardware.

  The receiving unit 101 receives information (hereinafter, referred to as “operation information”) related to an operation performed by the user on the shop terminal 20 or the user terminal 30 via the communication unit 15. The received operation information is transferred to the display control unit 102. In addition, the reception unit 101 receives, via the communication unit 15, a reception request including the number of store visitors input by the user and conditions for entering the store (hereinafter, may be referred to as “departments”). Receive. The received reception request is transferred to the registration unit 103.

  The display control unit 102 generates screen data according to the operation information transferred from the reception unit 101. Further, when the display control unit 102 receives an input of queue information output from the management unit 104, which will be described later, in response to, for example, an operation of a store staff, the display control unit 102 changes screen data based on the queue information received from the input. Generate. The generated various screen data is transmitted to the store terminal 20, the user terminal 30, a staff terminal (not shown), and the like via the communication unit 15.

The registration unit 103 generates queue information based on the reception request transferred from the reception unit 101, and registers (stores) the generated queue information in the storage unit 105.
Here, a process of generating the waiting information executed by the registration unit 103 will be briefly described. Upon receiving the reception request transferred from the reception unit 101, the registration unit 103 issues a reception number for the reception request. The reception number is issued as a serial number each time a wait for a turn is received from the start of business of the store. Note that the reception number is reset when the business day changes.

Further, the registration unit 103 acquires, for example, the current time as a reception time (registration time). The reception time is used as the time when the waiting information is registered. The reception time is acquired from, for example, a clock (not shown) in the server device 10.
Furthermore, the registration unit 103 acquires the status of the user (waiting for a turn). The status is "unguided" indicating that the user is not guided to the store (or seat), "guided" indicating that the user is guided to the store (or seat), and the user is waiting This includes “cancel” indicating cancellation. At the time when the waiting information is generated, the registration unit 103 acquires “unguided” as the status of the user.

  Accordingly, the registration unit 103 generates the waiting information including at least the reception number, the reception time, and the status, in addition to the number of store entrances and the department included in the reception request transferred from the reception unit 101.

  The management unit 104 updates the (wait status) registered in the storage unit 105 in accordance with, for example, an operation of a store staff. In addition, the management unit 104 reads out the waiting information registered in the storage unit 105 in response to, for example, an operation of the store staff (specifically, an operation for confirming the current state of the waiting), and reads the read out waiting information. The waiting information is output to the display control unit 102.

  Here, an example of a processing procedure until the waiting information is registered in the server device 10 will be described with reference to the sequence chart of FIG. 4 and the screen examples of FIGS. Here, it is assumed that the user comes to the store and operates the store terminal 20 to wait for a turn.

  The reception screen g1 shown in FIG. 5 is displayed on the store terminal 20 as a screen for receiving the user's waiting at the store (step S1). The various screens displayed on the store terminal 20 are displayed, for example, via a browser operating on the store terminal 20.

  For example, if the store is fully occupied when the user arrives at the store, the user performs an operation on the reception screen g1 displayed on the store terminal 20. Note that, for example, in order to grasp the number of users in one day, the user may be caused to perform an operation on the reception screen g1 even when the state is not full.

  It is assumed that the store terminal 20 includes, for example, a touch panel. When the user performs an operation of pressing (tapping) the reception button b1 on the reception screen g1, the store terminal 20 displays operation information indicating the operation, that is, the second information indicating that the reception button b1 has been pressed. 1 The operation information is transmitted to the server device 10 (step S2).

  When receiving the above-mentioned first operation information via the communication unit 15, the reception unit 101 included in the server device 10 transfers the received first operation information to the display control unit 102. When receiving the input of the first operation information transferred from the reception unit 101, the display control unit 102 prompts the user to input the number of people entering the store, that is, the number of people input screen g2 shown in FIG. Is generated on the shop terminal 20 (step S3). The generated first screen data is transmitted to the store terminal 20 via the communication unit 15 (Step S4).

  Upon receiving the first screen data transmitted from the server device 10, the shop terminal 20 displays the number input screen g2 indicated by the first screen data as shown in FIG. 6 (step S5).

Here, the user performs an operation of inputting the number of people entering the store on the number of people input screen g2 and pressing the next button b2. When the user performs an operation of pressing the next button b2 in a state where the number of entering the store is entered on the number of people input screen g2, the store terminal 20 displays information indicating the operation, that is, the number of people input screen g2. Then, the second operation information indicating that the next button b2 has been pressed is transmitted to the server device 10 in a state where the number of entering the store has been input (step S6).
Note that, when the next button b2 is pressed in a state where the number of entering the store has not been entered on the number of people input screen g2, a message that prompts the user to enter the number of entering the store is displayed on the store terminal 20.

  When receiving the above-mentioned second operation information via the communication unit 15, the reception unit 101 of the server device 10 transfers the received second operation information to the display control unit 102. When the display control unit 102 receives the input of the second operation information transferred from the reception unit 101, the display control unit 102 prompts the user to select (designate) conditions for entering the store, that is, a screen shown in FIG. The second screen data for displaying the department selection screen g3 shown on the shop terminal 20 is generated (step S7). The generated second screen data is transmitted to the store terminal 20 via the communication unit 15 (Step S8).

  Upon receiving the second screen data transmitted from the server device 10, the shop terminal 20 displays a section selection screen g3 indicated by the second screen data as shown in FIG. 7 (step S9). In FIG. 7, there are three conditions for entering the store, such as “table (desired)”, “counter (desired)”, and “any one is acceptable”. It is assumed that condition buttons b3 to b5 corresponding to are displayed.

  The user performs an operation of pressing a condition button corresponding to a desired condition on the section selection screen g3. When the user performs an operation of pressing a condition button corresponding to a desired condition on the section selection screen g3, the shop terminal 20 outputs information indicating the operation, that is, the condition buttons b3 to b3 on the section selection screen g3. The third operation information indicating that the predetermined condition button of b5 has been pressed is transmitted to the server device 10 (step S10).

  When receiving the above-described third operation information via the communication unit 15, the reception unit 101 of the server device 10 transfers the received third operation information to the display control unit 102. When the display control unit 102 receives the input of the third operation information transferred from the reception unit 101, the third operation information having received the input indicates that the condition button b5 corresponding to “either is acceptable” is pressed. Is performed, the various processes included in Opt1 shown in FIG. 4 are executed.

  Specifically, the display control unit 102 displays a screen for prompting the user to select (designate) a detailed condition of “either is acceptable” regarding the condition for entering the store, that is, a screen shown in FIG. Third screen data for displaying the detailed selection screen g4 on the shop terminal 20 is generated (step S11). The generated third screen data is transmitted to the store terminal 20 via the communication unit 15 (Step S12).

  Upon receiving the third screen data transmitted from the server device 10, the shop terminal 20 displays a detailed selection screen g4 indicated by the third screen data as shown in FIG. 8 (Step S13). In FIG. 8, as detailed conditions of “either one is acceptable”, “either one is acceptable from now on”, “a table is desired up to time”, “a table is desired if it is after time”, There are five detailed conditions such as "I would like a counter until ~ hour" and "I would like a counter if after ~ hour". Condition buttons b6 to b10 corresponding to each of these five detailed conditions are displayed. Is assumed.

  The user performs an operation of pressing a condition button corresponding to a desired condition on the detail selection screen g4. When the user performs an operation of pressing a condition button corresponding to a desired condition on the detail selection screen g4, the shop terminal 20 displays information indicating the operation, that is, the condition buttons b6 to b6 on the detail selection screen g4. The fourth operation information indicating that the predetermined condition button in b10 has been pressed is transmitted to the server device 10 (step S14).

  When receiving the above-described fourth operation information via the communication unit 15, the receiving unit 101 of the server device 10 transfers the received fourth operation information to the display control unit 102. When the display control unit 102 receives the input of the fourth operation information transferred from the reception unit 101, the fourth operation information that has received the input indicates that the condition button b6 corresponding to “Either can be entered as soon as possible. Only when a condition button other than the condition buttons b7 to b10 is pressed (that is, when any of the condition buttons b7 to b10 is pressed), various processes included in Opt2 shown in FIG. 4 are executed.

  Specifically, the display control unit 102 changes the condition for entering the store from “any other” to “any one”, or from “any one” to “any other”. A screen for prompting the user to specify the switching time, that is, fourth screen data for displaying the time specification screen g5 shown in FIG. 9 on the store terminal 20 is generated (step S15). The generated fourth screen data is transmitted to the store terminal 20 via the communication unit 15 (Step S16).

  Upon receiving the fourth screen data transmitted from the server device 10, the shop terminal 20 displays a time designation screen g5 indicated by the fourth screen data, as shown in FIG. 9 (step S17).

On the time designation screen g5, the user switches the condition for entering the store from “any other” to “any one”, or from “any one” to “any other”. An operation of designating (selecting) the time and pressing the next button b11 is performed. When the user performs an operation to press the next button b11 in a state where the switching time is specified on the time specification screen g5, the shop terminal 20 displays information indicating the operation, that is, on the time specification screen g5. In the state where the switching time has been designated, the fifth operation information indicating that the next button b11 has been pressed is transmitted to the server device 10 (step S18).
When the next button b11 is pressed in a state where the switching time has not been specified on the time specification screen g5, a message prompting the user to specify the time is displayed on the shop terminal 20.

When receiving the above-described fifth operation information via the communication unit 15, the reception unit 101 of the server device 10 transfers the received fifth operation information to the display control unit 102.
Here, the display control unit 102 checks and registers the registration content based on the operation information transferred from the reception unit 101, specifically, any of the following operation information (a) to (c). Is generated, that is, fifth screen data for displaying the registered content confirmation screen g6 shown in FIG. 10 on the shop terminal 20 (step S19).
(A) Third operation information indicating that a condition button other than the condition button b5 corresponding to “either is acceptable” (that is, one of the condition buttons b3 and b4) is pressed on the section selection screen g3.
(B) Fourth operation information indicating that the condition button b6 corresponding to “Either way is acceptable now” is pressed on the detail selection screen g4.
(C) Fifth operation information indicating that the next button b11 has been pressed with the switching time specified on the time specification screen g5
The generated fifth screen data is transmitted to the store terminal 20 via the communication unit 15 (Step S20).

  Upon receiving the fifth screen data transmitted from the server device 10, the shop terminal 20 displays a registration content confirmation screen g6 indicated by the fifth screen data as shown in FIG. 10 (step S21). In FIG. 10, as an example, “3 (person)” is entered as the number of people entering the store on the headcount input screen g2, and the condition button b5 corresponding to “either is acceptable” is pressed on the department selection screen g3, and the detailed selection screen is displayed. The registration content confirmation screen g6 displayed when the condition button b8 corresponding to "I would like a table if the time comes after ..." is pressed in g4 and "20:00" is specified in the time specification screen g5. In this case, items of “number of people: 3” and “condition: if it is after 20:00, a table is desired (either before 20:00 are acceptable)” are displayed as registered contents.

  The user confirms the registered contents on the registered contents confirmation screen g6, and performs an operation of pressing a registration button b12 for waiting for a turn. When the user performs an operation of pressing the registration button b12 on the registration content confirmation screen g6, the store terminal 20 displays the number of store visitors input by the user and the number of store visits specified by the user. A reception request including the condition is transmitted to the server device 10 (Step S22).

  Thereafter, upon receiving the above-described reception request via the communication unit 15, the reception unit 101 of the server device 10 transfers the received reception request to the registration unit 103. Upon receiving the input of the reception request transferred from the reception unit 101, the registration unit 103 generates queue information based on the reception request that has received the input, and registers the generated queue information in the storage unit 105. (Step S23), and a series of processing here ends.

  Thereafter, first, the server device 10 transmits a registration completion notification to the effect that registration of the waiting information has been completed to the store terminal 20. This registration completion notification includes the reception number included in the registered waiting information. When the store terminal 20 receives the registration completion notification transmitted from the server device 10, the printing device incorporated in the store terminal 20 issues a waiting card on which the receipt number included in the registration completion notification is printed. The user is guided to the store (or seat) by being called by the store staff based on the reception number printed on the issued waiting card.

  In FIG. 4, it is assumed that the user comes to the store and operates the store terminal 20 to wait for a turn. However, the user operates the user terminal 30 without visiting the store. Even in the case of waiting for a turn, a series of processes similar to those in FIG. 4 are executed. However, in this case, the user needs to operate the user terminal 30 and log in to the server device 10 to display the reception screen g1 on the display of the user terminal 30. The login to the server device 10 is performed by inputting a login ID and a password on a predetermined Web page provided by the server device 10. When the login to the server device 10 is successful, the reception screen g1 shown in FIG. 5 is displayed on the display of the user terminal 30. Thereafter, a series of processes similar to those in FIG. 4 are executed.

  The user's login ID and password are set, for example, when the user accesses a predetermined Web page for the first time and registers as a member. The login ID and password of the user are managed by the server device 10 that provides a predetermined Web page. That is, the login ID and the password input by the user are transmitted from the user terminal 30 to the server device 10, and the login ID and the password match the login ID and the password of the user managed by the server device 10. In this case, the user can log in to the server device 10.

  In the present embodiment described above, as shown in FIG. 7 and FIG. 8, on the section selection screen g3, static conditions (hereinafter, referred to as "table (desired)" and "counter (desired)" such as "table (desired)". The condition buttons b3 and b4 corresponding to the "first condition" and the dynamic conditions (hereinafter, "the second condition") such as "either (or any)" of the first conditions are used. The corresponding condition button b5 is displayed, and when the condition button b5 corresponding to the second condition is pressed on the section selection screen g3, a more detailed condition of a dynamic condition such as "either is acceptable" (hereinafter, "" Although the detailed selection screen g4 including the condition buttons b6 to b10 corresponding to the "third condition" is displayed, the display mode is not limited to this. Hereinafter, a modified example of the present embodiment will be described.

[First Modification]
In this modified example, a case will be described in which a department selection screen in which a department selection screen g3 and a detail selection screen g4 are combined into one is displayed on the shop terminal 20.
In this case, when the display control unit 102 receives the second operation information transmitted from the shop terminal 20 in the processing of step S6 shown in FIG. 4 described above, the display control unit 102 displays a department selection screen G1 as shown in FIG. The second screen data to be displayed is generated, and the generated second screen data is transmitted to the shop terminal 20.

  As shown in FIG. 11, the section selection screen G1 according to the present modification includes condition buttons B1 and B2 corresponding to “table” and “counter” corresponding to the first condition described above, and corresponding to the second condition described above. The condition button B3 corresponding to "either is acceptable" is displayed in an active state (pressable state), and "the table is desired up to-", which corresponds to the third condition described above, and "the time after-" Condition buttons B4 to B7 corresponding to "If you want a table," "If you want a counter until ~ hour," and "If you want to after time," the condition buttons B4 to B7 are inactive (non-pressable state, gray scale) Displayed with.

  When the display control unit 102 receives the operation information indicating that the condition button B3 corresponding to “either is acceptable” on the section selection screen G1 shown in FIG. 11, the display control unit 102 displays the section selection screen G1 as shown in FIG. Display control for switching the condition buttons B1 and B2 corresponding to the first condition from the active state to the inactive state, and for switching the condition buttons B4 to B7 corresponding to the third condition from the inactive state to the active state. . The condition button B3 corresponding to the second condition is maintained in an active state.

In addition to the section selection screen G1 shown in FIGS. 11 and 12, the section selection screen g2 and the detail selection screen g4 are combined into one section selection screen. 20 may be displayed.
In this case, when the display control unit 102 receives the second operation information transmitted from the shop terminal 20 in the processing of step S6 shown in FIG. 4 described above, the display control unit 102 causes the shop terminal 20 to display the section selection screen G2 shown in FIG. And generates the second screen data for transmission to the store terminal 20.

As shown in FIG. 13, the section selection screen G2 displays all of the condition buttons B1 to B7 corresponding to the above-described first to third conditions in an active state at a time.
When receiving the operation information indicating that one of the condition buttons B1 to B3 corresponding to the first and second conditions is pressed on the section selection screen G2 shown in FIG. 13, the display control unit 102 displays the registration content confirmation screen g6. The fifth screen data shown is generated. That is, the store content confirmation screen g6 is displayed on the store terminal 20 as the screen next to the section selection screen G2. On the other hand, when the display control unit 102 receives operation information indicating that one of the condition buttons B4 to B7 corresponding to the third condition is pressed on the section selection screen G2 shown in FIG. 13, the display control unit 102 displays the time designation screen g5. Generate the fourth screen data. That is, in this case, the time designation screen g5 is displayed on the store terminal 20 as the screen next to the section selection screen G2.

  According to the above-described modified example, all the condition buttons can be displayed at a time, so that the user can select the desired condition by himself / herself after grasping all the conditions. Become. Further, since the screen transition from the section selection screen g3 to the detail selection screen g4 can be omitted, it is possible to expect a reduction in the time required for the user to register the waiting queue. According to this, it is possible to expect a secondary effect such that the possibility of occurrence of a queue (queue) for registration of a queue in front of the store terminal 20 can be reduced.

[Second Modification]
In this modified example, a case will be described in which a department selection screen G11 in which the department selection screen g3 has some of the functions of the detail selection screen g4 and a detail selection screen G12 are displayed on the store terminal 20.
In this case, when the display control unit 102 receives the second operation information transmitted from the store terminal 20 in the processing of step S6 illustrated in FIG. 4 described above, the display control unit 102 displays a department selection screen G11 as illustrated in FIG. The second screen data to be displayed is generated, and the generated second screen data is transmitted to the shop terminal 20.

  As shown in FIG. 14, the section selection screen G11 according to the present modification includes condition buttons B11 and B12 corresponding to “table” and “counter” corresponding to the first condition described above, and corresponding to the second condition described above. When the next button B14 and the condition button B13 are pressed in addition to the condition button B13 corresponding to "either one", either one of the condition buttons B11 and B12 may be further pressed. And a message M for performing the operation.

  The display control unit 102, for example, presses a condition button B13 corresponding to “either one” and a condition button B11 corresponding to “table” on the section selection screen G11 shown in FIG. When the operation information indicating that B14 has been pressed is received, third screen data for displaying the detailed selection screen G12 as shown in FIG. 15 on the shop terminal 20 is generated, and the generated third screen data is displayed on the shop terminal. 20. In this case, as shown in FIG. 15, only the condition buttons B15 and B16 corresponding to the detailed condition related to “table” are displayed on the detailed selection screen G12 as the detailed condition of “either is acceptable”.

  Here, the case where the condition button B13 corresponding to "either one" and the condition button B11 corresponding to "table" are pressed on the section selection screen G11 and then the next button B14 is pressed. As described above, the same applies when the condition button B13 corresponding to "either is acceptable" and the condition button B12 corresponding to "counter" are pressed on the section selection screen G11 and then the next button B14 is pressed. It is. That is, in this case, on the detail selection screen G12, only the condition button corresponding to the detailed condition related to “counter” is displayed as the detailed condition of “either is acceptable”.

When only the condition button B13 corresponding to “either is acceptable” is pressed on the section selection screen G11 and the next button B14 is pressed, the display control unit 102 displays the third selection screen G12 on the third selection screen G12. The generation of the screen data and the fourth screen data indicating the time designation screen g5 is omitted, and the fifth screen data indicating the registered content confirmation screen g6 is generated. That is, in this case, the store content confirmation screen g6 is displayed on the store terminal 20 as the screen next to the section selection screen G11.
According to this, since the number of condition buttons to be displayed on one screen can be reduced, the screen configuration can be a simple screen configuration that is easy for the user to see.

  In the embodiment described above, the second condition that is a dynamic condition such as “either one is acceptable” and the third condition that is a more detailed condition of the second condition can always be selected by the store terminal 20. Has been described, but the present invention is not limited to this. Whether or not the second and third conditions or the third condition are displayed so as to be selectable can be switched according to the operation of the store staff. There may be. Alternatively, the second and third conditions or the third condition are displayed so as to be automatically selectable only when a peak time at which the store is the most crowded or when there are m or more sets of queues, otherwise, Only the first condition may be displayed so as to be selectable.

  In this case, when the display control unit 102 receives the second operation information, the display control unit 102 determines whether or not the second and third conditions or the third condition can be displayed in a selectable manner. If the three conditions can be displayed, processing similar to the processing shown in FIG. 4 described above is executed. On the other hand, when it is determined that the second condition is selectable but the third condition is not selectable, the display control unit 102 causes the store terminal 20 to display the section selection screen g3, Even if the condition button is pressed, display control is performed so as to transition to the registered content confirmation screen g6. When it is determined that both the second and third conditions cannot be selected, the display control unit 102 performs a display control such that the store terminal 20 displays a section selection screen in which only the first condition can be selected. Do.

  In the embodiment described above, the display control unit 102 may use any one of these first conditions in addition to static conditions (first conditions) such as “table” and “counter” (any one may be used). . "(In other words, a function of displaying the above-described section selection screen on the shop terminal 20) corresponding to a section selection screen capable of selecting a dynamic condition (second condition) such as" ". . According to this, it is possible to present the user with the section selection screen in which the first and second conditions can be selected, and satisfy the user's desire that “either one is preferred to enter the store earlier”. It becomes possible.

  In the embodiment described above, the display control unit 102 switches from “any other” to “any one” at a predetermined timing in addition to the above first and second conditions, or A function of generating screen data corresponding to a detail selection screen (or department selection screen) that allows selection of a third condition, such as switching from “any one” to “any other” at a timing (in other words, the above detailed selection (A function of displaying a screen (or a section selection screen) on the store terminal 20).

  According to this, for example, "A table is preferable if it is possible because there are small children, but if there is a possibility that the child will be stupid if waiting for n minutes or more, it is at the table until ~ hour, and after-hour, either Good "and so on. Also, for example, "If you can enter the store by ~ hour, you can relax at another store after a meal, so you can use either the table or the counter, but if you are after ~ I want to eat slowly at the table" It is also possible to satisfy users' wishes.

  According to the embodiment described above, it is possible to improve the convenience of users waiting in turn.

In the present embodiment, the server device 10 has been described as a single device. However, for example, a configuration in which the functions of the server device 10 are distributed to a plurality of devices may be employed.
The method described in the above-described embodiment includes programs that can be executed by a computer such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a magneto-optical disk (MO), It can also be stored in a storage medium such as a semiconductor memory and distributed.

The storage medium may be in any form as long as it can store a program and can be read by a computer.
Further, an OS (Operating System) running on the computer based on an instruction of a program installed in the computer from the storage medium, MW (Middleware) such as database management software, network software, etc. realize the present embodiment. May be partially executed.

Further, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted through a LAN, the Internet, or the like is downloaded and stored or temporarily stored.
Further, the number of storage media is not limited to one, and a case where the processing in the present embodiment is executed from a plurality of media is also included in the storage medium of the present invention, and any medium configuration may be used.

Note that the computer according to the present invention executes each process in the present embodiment based on a program stored in a storage medium, and includes a device such as a personal computer and a system in which a plurality of devices are connected to a network. Or any other configuration.
Further, the computer in the present invention is not limited to a personal computer, but also includes an arithmetic processing unit, a microcomputer, and the like included in an information processing device, and is a general term for devices and devices that can realize the functions of the present invention by a program. .

  It should be noted that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the gist thereof at the stage of implementation. Various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Further, components of different embodiments may be appropriately combined.

  DESCRIPTION OF SYMBOLS 10 ... server apparatus, 20 ... store terminal, 30 ... user terminal, 101 ... reception part, 102 ... display control part, 103 ... registration part, 104 ... management part, 105 ... storage part, b1 ... reception button, b2 ... next Button, b3 to b10 ... condition button, b11 ... next button, b12 ... registration button, g1 ... reception screen, g2 ... number input screen, g3 ... department selection screen, g4 ... detail selection screen, g5 ... time designation screen, g6 … Registration contents confirmation screen.

Claims (8)

An information processing device communicably connected to a reception terminal operated by a user to wait for a turn,
Display control means for displaying, on the reception terminal, a condition for entering a store as an item selectable by the user at the time of reception of a waiting queue,
Registering means for registering the waiting information including the condition selected by the user,
The display control means,
Among the conditions for entering the store, a first condition of a plurality of types, a second condition that may be any of the first conditions of the plurality of types, and a first condition of the plurality of types An information processing apparatus that allows the reception terminal to selectively display one of the first condition and a third condition that is a condition that the second condition is switched at a predetermined timing. The display control means,
Causing the reception terminal to selectably display the plurality of types of first condition and the second condition,
The information processing apparatus according to claim 1, wherein when the second condition is selected by the user, the second condition and the third condition are displayed on the reception terminal so as to be selectable. The display control means,
3. The reception terminal according to claim 1, wherein when the third condition is selected by the user, an item in which the predetermined timing can be selected is displayed on the reception terminal as an item that can be further selected by the user. 4. Information processing device. The third condition is:
The first condition is up to the predetermined timing, the second condition is after the predetermined timing, and the second condition is up to the predetermined timing, and the first condition is after the predetermined timing. The information processing apparatus according to claim 1, further comprising: a condition serving as a condition. The display control means,
When the condition relating to the congestion state of the store satisfies a predetermined condition, the reception terminal displays the second condition and the third condition in a selectable manner in addition to the plurality of types of first conditions. 2. The information processing device according to 1. The predetermined condition is:
The information processing apparatus according to claim 5, further comprising at least one of waiting for a predetermined number of sets or more in the store and entering a time zone when the store is easily congested. An information processing method executed by an information processing apparatus communicably connected to a reception terminal operated by a user to wait for a turn,
A display control step of displaying conditions for entering a store on the reception terminal as items that can be selected by the user at the time of reception of the waiting queue;
A registration step of registering the waiting information including the condition selected by the user,
With
The display control step includes:
Among the conditions for entering the store, a first condition of a plurality of types, a second condition that may be any of the first conditions of the plurality of types, and a first condition of the plurality of types And a third condition that is a condition that switches between the second condition and the second condition at a predetermined timing. A program executed by a computer of an information processing device communicably connected to a reception terminal operated by a user to wait for a turn,
To the computer,
A display control step of displaying conditions for entering a store on the reception terminal as items that can be selected by the user at the time of reception of the waiting queue;
A registration step of registering the waiting information including the condition selected by the user,
And execute
The display control step includes:
Among the conditions for entering the store, a first condition of a plurality of types, a second condition that may be any of the first conditions of the plurality of types, and a first condition of the plurality of types And a third condition conditioned on switching between the second condition and the second condition at a predetermined timing.

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