JP2019101568A - Information management device, information management method, and program - Google Patents

Abstract

To prevent a user's satisfaction from decreasing.SOLUTION: A management unit 104 causes a user to designate a visiting store schedule time which indicates a predetermined length of time zone through a first store terminal or a user terminal. A first registration unit 102 or a second registration unit 103 registers turn waiting information including the visiting store schedule time designated in response to operation of the user with respect to the first store terminal or the user terminal. A display processing unit 105 displays the registered turn waiting information on a second store terminal on the basis of the visiting store schedule time included in the turn waiting information.SELECTED DRAWING: Figure 3

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  Generally, a user who uses a store such as a restaurant needs to wait in turn until the store becomes available when the store is fully occupied when the store is visited.

  In recent years, a system (hereinafter, referred to as an information management system) for managing such a queue has been developed, and in the information management system, the convenience of the user who is waiting for the queue can be improved. (See, for example, Patent Document 1).

JP, 2017-142616, A

  By the way, when waiting for turn is received from a terminal device used by a user, for example, in the information management system described above, the time when the user uses the store (hereinafter referred to as “scheduled time for entering a store”) can be specified. There is.

  However, the time when the user can actually use the store is affected by the degree of congestion of the store and the like, and is often delayed from the scheduled entrance time described above.

  That is, there is a possibility that the user can not enter the store at the scheduled entrance time designated by the user, which may lower the satisfaction of the user.

  Therefore, an object of the present invention is to provide an information management apparatus, an information management method, and a program that can suppress a decrease in the degree of satisfaction of a user.

  According to one aspect of the present invention, there is provided an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when receiving a wait for the user's turn to the store Provided. The information management apparatus includes management means, registration means, and first display processing means. The management means causes the user to specify a scheduled entrance time indicating a time zone of a predetermined length via the first terminal device. The registration unit registers turn waiting information including a scheduled entrance time designated according to the operation of the user on the first terminal device. The first display processing means displays the registered turn waiting information on the second terminal device based on the scheduled entrance time included in the turn waiting information.

  The present invention makes it possible to suppress a decrease in user satisfaction.

BRIEF DESCRIPTION OF THE DRAWINGS The figure which shows an example of a structure of an information management system provided with the information management apparatus which concerns on embodiment of this invention. The figure which shows an example of the hardware constitutions of an information management apparatus. The figure which shows an example of a function structure of an information management apparatus. The sequence chart which shows an example of the processing procedure of the information management system at the time of registering the waiting information which shows waiting for a turn from a 1st shop terminal. The sequence chart which shows an example of the processing procedure of the information management system at the time of registering the waiting information which shows waiting for a turn from a user terminal. The figure which shows an example of the data structure of the waiting information registered in the waiting information storage part. The sequence chart which shows an example of the process sequence of the information management system at the time of displaying waiting information on 2nd shop terminal. The figure which shows an example of a staff screen. The figure which shows an example of a frame number setting screen. The figure for demonstrating concretely the setting content with respect to a frame number setting screen. The figure for demonstrating concretely the setting content with respect to a frame number setting screen. The flowchart which shows an example of the process sequence of the information management apparatus for displaying a reception screen on a 1st shop terminal. The figure which shows an example of a reception screen. The figure which shows an example of a 2nd reception screen. The figure which shows an example of a 3rd reception screen. The figure which shows an example of a 4th reception screen. The sequence chart which shows an example of the processing procedure in case the entering scheduled time is specified by the user when registering the waiting information which shows the waiting from the user terminal. The figure which shows an example of a 1st selection screen. The figure which shows an example of a 2nd selection screen. The figure for demonstrating the reception number which can identify entering scheduled time.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 shows the configuration of an information management system (network system) provided with an information management apparatus according to the present embodiment. The information management system is a system for managing the waiting for the user in various stores (facilities). In the present embodiment, the shop includes, for example, a restaurant, a pharmacy, a hospital, a beauty salon, a travel agency, a shop where a smartphone or a mobile phone can be purchased and contracted, an amusement facility, and the like. That is, the store in the present embodiment may be any store that can be queued for the user to use the store.

  As shown in FIG. 1, the information management system includes an information management device 10, a first shop terminal 20, a second shop terminal 30, and a user terminal 40. The information management device 10 is communicably connected to the first shop terminal 20, the second shop terminal 30, and the user terminal 40 via the network 50 such as the Internet.

  The information management device 10 is a server device having a function for managing the waiting by the user at the store. The functional configuration of the information management apparatus 10 will be described later.

  The first shop terminal 20 and the second shop terminal 30 are terminal devices provided in a shop that can wait for turn. The first shop terminal 20 is installed, for example, in the vicinity of the entrance of the shop (that is, the shop front), and is mainly used by a user (a customer) who visits the shop. For example, when the store is fully occupied when the user visits a store, for example, the user can wait for turn at the store by operating the first store terminal 20.

  The second shop terminal 30 is installed, for example, in the vicinity of a cashier of a shop, and is mainly used by shop staff (employees, etc.). The store staff can confirm the status of waiting for the order or the like at the second store terminal 30.

  In the present embodiment, although the first shop terminal 20 and the second shop terminal 30 are described as different terminals, the first shop terminal 20 and the second shop terminal 30 may be configured integrally.

  The user terminal 40 is, for example, a terminal device used by a user who uses a store. The user terminal 40 includes, for example, a smartphone, a tablet terminal, and a personal computer (PC). The user terminal 40 is used, for example, to place an order for the store from a place other than the store (that is, to wait for the order from the user terminal 40).

  Although one first shop terminal 20, one second shop terminal 30, and one user terminal 40 are shown in FIG. 1 for the sake of convenience, the information management device 10 includes a plurality of first shop terminals 20. The second shop terminal 30 may be connected, and a plurality of user terminals 40 may be connected. Specifically, at least the same number of first shop terminals 20 and second shop terminals 30 are connected to the information management apparatus 10 as, for example, the shops introducing the information management system. Further, at least the same number of user terminals 40 as the users registered in advance in the information management system are connected to the information management apparatus 10.

  FIG. 2 shows an example of the hardware configuration of the information management apparatus 10 shown in FIG. As shown in FIG. 2, in the information management device 10, the non-volatile memory 12, the CPU 13, the main memory 14, the communication unit 15 and the like are connected to the bus 11. The non-volatile memory 12 and the main memory 14 constitute a storage device of the information management device 10.

  The non-volatile memory 12 stores, for example, various programs including an operating system (OS) and a program (hereinafter, referred to as a sequence management program) for managing queue waiting in the above-mentioned store.

  The CPU 13 is, for example, a processor that executes various programs stored in the non-volatile memory 12. The CPU 13 executes control of the entire information management apparatus 10.

  The main memory 14 is used as, for example, a work area required when the CPU 13 executes various programs.

  Although only the non-volatile memory 12 and the main memory 14 are shown in FIG. 2, the information management apparatus 10 may include other storage devices such as a hard disk drive (HDD) and a solid state drive (SSD). Good.

  The communication unit 15 has a function of controlling communication performed with external devices such as the first shop terminal 20, the second shop terminal 30, and the user terminal 40 via the network 50 such as the Internet. The communication unit 15 can realize, for example, a wireless communication function such as a wireless LAN and Wifi (registered trademark).

  FIG. 3 is a block diagram mainly showing an example of a functional configuration of the information management apparatus 10 according to the present embodiment. As shown in FIG. 3, the information management apparatus 10 includes a reception unit 101, a first registration unit 102, a second registration unit 103, a management unit 104, a display processing unit 105, a setting unit 106, and a storage unit 107.

  In the present embodiment, the respective units 101 to 106 are executed by the CPU 13 shown in FIG. 2 (that is, the computer of the information management apparatus 10) executing an order management program stored in the nonvolatile memory 12 (that is, software). It shall be realized. The order management program can be distributed by being stored in advance in a computer readable storage medium. Also, this order management program may be downloaded to the information management apparatus 10 via, for example, a network.

  Here, although the respective units 101 to 106 have been described as being realized by software, the respective units 101 to 106 may be realized by hardware, or may be realized by a combination of software and hardware.

  Further, in the present embodiment, the storage unit 107 is stored in, for example, the non-volatile memory 12 shown in FIG. 2 or another storage device. The storage unit 107 includes an order waiting information storage unit in which order waiting information described later is registered (stored), and a setting information storage unit in which various setting information is registered (stored).

  The receiving unit 101 receives an order wait for a store from the first store terminal 20 based on the operation of each of a plurality of users on the first store terminal 20. Further, based on the user's operation on the user terminal 40, the receiving unit 101 receives an order wait for the store from the user terminal 40. Note that the receiving unit 101 may receive a queue for the store from the second store terminal 30.

  When the reception unit 101 receives an order waiting from the first shop terminal 20, the first registration unit 102 registers (stores) the order waiting information indicating the order waiting in the above-described order waiting information storage unit. As described above, when waiting for a turn from the second shop terminal 30 is received, the first registration unit 102 registers the waiting information indicating the waiting for the turn in the waiting information storage unit.

  When the reception unit 101 receives an order waiting from the user terminal 40, the second registration unit 103 registers (stores) the order waiting information indicating the order waiting in the order waiting information storage unit.

  The above-mentioned order waiting information is stored in the order waiting information storage unit in the order in which the order waiting indicated by the order waiting information is accepted.

  For example, in response to a request from the second store terminal 30, the management unit 104 displays a screen for displaying the queue information stored in the queue information storage unit on the second store terminal 30 (hereinafter referred to as a staff screen Generate).

  The display processing unit 105 transmits the staff screen (data) generated by the management unit 104 to the second shop terminal 30, and displays the staff screen on the second shop terminal 30.

  The setting unit 106 performs various settings in the information management system (the information management apparatus 10). The content (setting information indicating the setting) set by the setting unit 106 is registered (stored) in the setting information storage unit described above. The setting information stored in the setting information storage unit will be described later.

  Hereinafter, the operation of the information management apparatus 10 according to the present embodiment will be described. First, with reference to the sequence chart of FIG. 4, the processing procedure of the information management system when registering the order waiting information indicating the order waiting from the first shop terminal 20 will be described. Here, the user who is waiting for the turn from the first shop terminal 20 is referred to as a target user.

  First, it is assumed that the target user visits a store where the first store terminal 20 (and the second store terminal 30) is provided. In this case, the first shop terminal 20 displays a reception screen for receiving a queue for the shop of the target user (step S1). The reception screen is displayed, for example, through a browser operating on the first shop terminal 20.

  For example, when the target user is visiting the store and the store is fully occupied, the target user performs an operation on the reception screen displayed on the first store terminal 20. In addition, for example, in order to grasp the number of users of the store, the user may be allowed to perform an operation on the reception screen even when the user is not fully occupied.

  Here, when the user waits for the turn in the present embodiment, it is assumed that the target user can specify the scheduled time for entering the store. As described above, when waiting for entering a store is designated, the waiting is managed so that the target user can enter the store at the scheduled arrival time. In the present embodiment, the scheduled entrance time is a concept including “date” (information thereof).

  The first shop terminal 20 includes, for example, a touch panel, and the target user can input (designate) the above-mentioned scheduled entrance time through the touch panel.

  In addition, in the reception screen in the present embodiment, it is sufficient that at least the planned entrance time can be input, but when the store is a restaurant or the like, the reception screen is, for example, the number of people entering the store It may be one that can input a request for the store. As a request for the store, for example, a table seat, a counter seat, a seat and the like can be selected as the type of seat desired by the target user. Also, it may be possible to select a non-smoking seat or a smoking seat.

  In addition, in the reception screen, as in the case of the staff screen displayed on the second shop terminal 30 described later, the status of waiting for the order (list of the waiting information) may be displayed.

  As described above, when the target user inputs the scheduled entrance time to the reception screen, the first shop terminal 20 acquires the scheduled entrance time inputted by the target user (step S2). In the following description, the number of people entering the store mentioned above (hereinafter simply referred to as the number of people) and the type of seat desired by the target user (hereinafter referred to simply as the seat type) other than the scheduled arrival time It shall be acquired.

  In this case, the first shop terminal 20 transmits to the information management device 10 via the network 50 an acceptance request for waiting for a turn including the acquired scheduled entrance time, the number of persons, and the type of seat (step S3).

  The receiving unit 101 included in the information management device 10 receives the waiting request for waiting for the turn transmitted by the first shop terminal 20. Thereby, the reception unit 101 receives the waiting for the store where the first store terminal 20 is provided.

  Next, the first registration unit 102 generates order waiting information (hereinafter referred to as store order waiting information) indicating the order waiting to register the order waiting received by the receiving unit 101 (step S4). .

  Here, the process of step S4 will be described. First, when the reception unit 101 receives an order waiting, the first registration unit 102 issues a reception number to the user who is waiting for the order.

  The first registration unit 102 also acquires, for example, the current time as a registration time. The registration time is used as the time when the waiting information is registered. Note that this registration time (current time) is acquired from, for example, a clock in the information management apparatus 10.

  In addition, the first registration unit 102 acquires information of the route waiting for the turn. Here, since the reception request is received from the first shop terminal 20, the first registration unit 102 acquires “shop” indicating that it is waiting for the turn from the first shop terminal 20 as the information of the route. .

  As a result, the first registration unit 102 stores store queue waiting information including the reception number, registration time, and route described above in addition to the scheduled entrance time, the number of people, and the seat type included in the reception request received by the reception unit 101. Generate

  As described above, the store order waiting information generated in step S4 is registered in the order waiting information storage unit by the first registration unit 102 (step S5).

  When the store order waiting information is registered in step S5, a notification (hereinafter referred to as a registration complete notification) indicating that the registration has been completed is transmitted from the information management device 10 to the first store terminal 20 (step S6). The registration completion notice includes the reception number and the like included in the registered store order waiting information.

  Here, it is assumed that the first shop terminal 20 incorporates a printing device. Thereby, in the first shop terminal 20, the registration completion notification (the reception number included in the notification) transmitted from the information management device 10 is received, and the printing apparatus issues a queue card on which the reception number is printed. (Step S7). In addition to the reception number, information such as scheduled entrance time may be printed on the waiting card.

  The target user can enter the store by being called by the store staff based on the reception number printed on the issued waiting card.

  Next, with reference to the sequence chart of FIG. 5, the processing procedure of the information management system when registering the order waiting information indicating the order waiting from the user terminal 40 will be described.

  Here, as described above, the user who has visited the store can wait for the store by operating the first store terminal 20, but the user who is not in the store can use the user terminal 40 I can wait for my turn.

  First, when the target user waits for a turn from the user terminal 40, the target user is the login ID and password assigned to the target user in a predetermined Web page (site) (hereinafter, the target user Login to the information management system (the information management apparatus 10) (step S11).

  The login ID and password of the target user are set, for example, when the target user performs member registration and the like. It is assumed that the login ID and password of the target user are managed in the information management apparatus 10. Thereby, although not shown in FIG. 5, the login ID and the password inputted in the user terminal 40 are transmitted from the user terminal 40 to the information management apparatus 10, and the login ID and the password are transmitted to the information management apparatus 10 The target user can log in to the information management system when the target user's login ID and password managed in the above match.

  When logging in to the information management system in step S11, the target user operates the user terminal 40 to input the scheduled entrance time to the store, as in the case of waiting for a turn from the first store terminal 20 described above Can be specified.

  In this case, as described above, it is possible to further input the number of persons entering the store, for example, the request (seat type) for the store, and the like.

  As described above, when the scheduled entrance time is input by the target user, the user terminal 40 acquires the scheduled entrance time (step S12). Here, it is assumed that the number of persons and the seat type described above are also acquired in addition to the scheduled entrance time.

  When the process of step S12 is executed, the user terminal 40 transmits a reception request including the acquired entering scheduled time, the number of persons, and the seat type to the information management apparatus 10 via the network 50 (step S13). .

  The accepting unit 101 included in the information management device 10 receives the acceptance request transmitted by the user terminal 40. Thus, the receiving unit 101 receives the waiting for the turn from the user terminal 40.

  Next, the second registration unit 103 generates order waiting information (hereinafter referred to as Web order waiting information) indicating the order waiting to register the order waiting received by the receiving unit 101 (step S14). .

  Here, the process of step S14 will be described. In this case, the second registration unit 103 issues a reception number to the (waiting user) who has been waiting for the turn received by the reception unit 101. Further, the second registration unit 103 acquires, for example, the current time as a registration time. Furthermore, the second registration unit 103 acquires information of the route waiting for the above-described order. Here, since the reception request is received from the user terminal 40, the second registration unit 103 acquires “Web” indicating that the user terminal 40 is waiting for the turn as the information of the route.

  As a result, the second registration unit 103 adds Web schedule waiting information including the reception number, registration time, and route described above in addition to the scheduled entrance time, the number of people, and the seat type included in the reception request received by the reception unit 101. Generate

  As described above, the web order waiting information generated in step S14 is registered by the second registration unit 103 in the order waiting information storage unit (step S15).

  When Web order waiting information is registered in step S15, a notification (registration completion notification) indicating that the registration has been completed is transmitted from the information management device 10 to the user terminal 40 (step S16). Note that this registration completion notification includes the reception number included in the registered web order waiting information and the scheduled entrance time, and is sent by e-mail using, for example, the e-mail address of the target user registered at the time of member registration. .

  In this case, the user terminal 40 can receive the registration completion notice (e-mail) transmitted from the information management apparatus 10, and can display the reception number and the scheduled entrance time included in the registration completion notice (step S17). ). The notification of registration completion may be displayed (notified) on the user terminal 40 by Push notification in an application operating on the user terminal 40 (for example, a smartphone or the like).

  When waiting for the turn from the user terminal 40, the target user visits the store at the scheduled entrance time displayed in step S17, and is called by the store staff based on the reception number to enter the store You can shop.

  Here, FIG. 6 shows an example of the data structure of the order waiting information registered in the order waiting information storage unit by execution of the processes shown in FIG. 4 and FIG. 5 described above.

  In the example shown in FIG. 6, order waiting information 107a to 107f are stored (registered) in the order waiting information storage unit. As shown in FIG. 6, the turn-waiting information includes the reception number, the scheduled entrance time, the number of people, the seat type, the registration time, and (the information of) the route. The reception number, the scheduled time for entering the store, the number of persons, the seat type, the registration time, and the route are as described above, and thus the detailed description thereof is omitted here.

  The order waiting information 107a to 107f are stored, for example, in the order in which the information management apparatus 10 (the receiving unit 101) accepts the order waiting (that is, in order of registration time).

  Among the queue information 107a to 107f, the queue information 107a, 107b, 107d and 107f including the route “store” is queue information (store queue information) indicating queue from the first store terminal 20.

  Further, among the queue information 107a to 107f, the queue information 107c and 107e including the route "Web" is queue information (Web queue information) indicating queue from the user terminal 40.

  Here, in the information management system in the present embodiment, it is necessary for the staff of the store to call the user in order to guide the user who is waiting for the order to the store (to enter the store). For this reason, on the second shop terminal 30, a staff screen to be referred to when the staff of the shop calls the user is displayed. The staff screen displays a list of the waiting information (the waiting status).

  Hereinafter, with reference to the sequence chart of FIG. 7, the processing procedure of the information management system at the time of displaying the order waiting information (staff screen) on the second shop terminal 30 will be described.

  When displaying order waiting information on the second shop terminal 30, the second shop terminal 30 requests the information management device 10 to display (or update) the staff screen described above (step S21). The process of step S21 is performed, for example, when an operation on the second shop terminal 30 is performed by a staff of a shop, or when an operation on the second shop terminal 30 is not performed for a predetermined period.

  In response to the request from the second shop terminal 30, the management unit 104 acquires the order waiting information stored (registered) in the order waiting information storage unit (step S22).

  Next, the management unit 104 generates a staff screen for displaying the order waiting information acquired in step S22 (step S23).

  In the staff screen generated in step S23, the turn waiting information acquired in step S22 is sorted and displayed based on the scheduled entrance time included in the turn waiting information.

  The display processing unit 105 transmits screen data for displaying the staff screen generated in step S23 on the second shop terminal 30 to the second shop terminal 30 (step S24).

  The second shop terminal 30 receives the screen data transmitted by the display processing unit 105. Thereby, in the second shop terminal 30, a staff screen is displayed (step S25). The staff screen is displayed, for example, via a browser operating on the second shop terminal 30.

  Here, FIG. 8 shows an example of the staff screen displayed on the second shop terminal 30. Note that FIG. 8 shows a staff screen 200 on which the order waiting information 107a to 107f stored in the order waiting information storage unit shown in FIG. 6 is displayed.

  In the staff screen 200 shown in FIG. 8, order waiting information 107 a to 107 f are displayed from the top in the order of the scheduled arrival time. The queue information 107c is registered earlier than the queue information 107d, but since the scheduled entry time is later than the queue information 107d, it is displayed below the queue information 107d. There is. Similarly, the waiting time information 107e has a registration time earlier than the waiting time information 107f, but since the scheduled entrance time is later than the waiting time information 107f, it is displayed below the waiting information 107f. There is.

  In addition, since the queue indicated by the store queue information is registered by operating the first store terminal 20, there is a high possibility that the user who is in the queue is standing by in the vicinity, Since the queue indicated by the web queue information is registered by operating the user terminal 40, the user who is in the queue may not yet come to the store. Web order waiting information 107c and 107e on the staff screen 200 are the other shop order waiting information 107a, 107b and 107d so that the staff of the shop can judge the absence of the user, etc. in consideration of such points. And 107f in a distinguishable manner. According to this, the store staff can easily grasp the existence of the web waiting information.

  The staff of the store refers to the staff screen 200 and sequentially calls up the reception number included in the turn waiting information at the scheduled entrance time displayed on the staff screen 200 to obtain the reception number. A user who holds the printed waiting card or a user who holds the user terminal 40 on which the reception number is displayed can be made to enter the store.

  As shown in FIG. 8, the staff screen 200 is provided (displayed) with a “guidance” button 201 and an “absent” button 202 in association with each turn-waiting information.

  Here, for example, when the queue information 107a to 107f is displayed on the staff screen 200 as shown in FIG. 8, it is assumed that the store staff has called the reception number "1" included in the queue information 107a. Do.

  In this case, if the user who holds the waiting card on which the reception number "1" is printed is standing by in the vicinity, and the user is guided to the store (entered), the staff of the store In the staff screen 200, the "guidance" button 201 displayed in association with the order waiting information 107a is pressed.

  On the other hand, if the user who holds the waiting card on which the reception number "1" is printed is not standing by and it is not possible to guide the user to the store, the staff of the store has a staff screen In step 200, the "absent" button 202 displayed in association with the queue information 107a is pressed.

  In addition, the user who is waiting for the turn indicated by the turn waiting information 107a when the “absent” button 202 is pressed can enter the store if he visits again within a predetermined period, for example, it is determined in advance. If the specified period has elapsed, it shall be treated as canceled. In this case, the waiting information 107a is deleted from the staff screen 200.

  If the time to enter the store, which is included in the turn waiting information 107b, is reached while the user holding the turn waiting card on which the reception number “1” is printed is absent, prior to the user. The reception number "2" (a user who holds the printed queue card) included in the queue information 107b is called.

  Although omitted in FIG. 6 described above, it is assumed that the statuses of waiting for the order (for example, “guided”, “absent”, “cancelled”, etc.) are included (registered) in the order waiting information. As a result, on the staff screen 200 shown in FIG. 8, it is possible to display order waiting information other than “guided” and “canceled” as the status of the order waiting. In addition, about the waiting information whose waiting waiting status is "absent", the waiting waiting status may be displayed on the staff screen 200 together with the waiting information other than "guided" and "cancelled", The staff screen 200 may be displayed on another screen.

  Here, as described above, it is assumed that an operation is performed to press the “guidance” button 201 associated with, for example, the queue information 107a on the staff screen 200. In this case, the status of the waiting indicated by the waiting information 107a is "guided". When the operation is performed on the second shop terminal 30 as described above, the staff screen (the display thereof) is updated by executing the process shown in FIG. 7 again, but in step S22 As described above, the waiting information whose status is "guided" is not acquired (that is, not displayed on the staff screen).

  On the other hand, when an operation of pressing the “absent” button 202 associated with the turn waiting information 107 a is performed, the turn waiting status indicated by the turn waiting information 107 a becomes “absent”. In addition, when the predetermined time period elapses after the status of the queue waiting becomes “absent” as described above, the status of the queue waiting indicated by the queuing information 107 a becomes “cancel”.

  Here, in the present embodiment, the user may enter the store at the designated scheduled entry time by waiting for the turn from the first store terminal 20 or the user terminal 40 as described above. The queue is managed to be possible.

  However, if the user is allowed to specify a desired time (for example, one point in the flow such as 12:30) as the scheduled entrance time, in a situation where the store is crowded, the entry is There are cases where the user can not enter the store at a store scheduled time.

  For this reason, in the present embodiment, the user is caused to designate a scheduled time for entering a store indicating a time zone having a predetermined width (length), and the user is allowed to enter the store within the range of the relevant time zone I assume.

  Specifically, in the present embodiment, a scheduled entrance time designated by the user is set with the concept of a frame. For example, when the frame number of unit time (per one hour) is four, the user can specify the scheduled entrance time in a time zone of 15 minutes. That is, the user who is going to wait for the order, for example, "12: 00-15 minutes", "12: 15-30 minutes", "12:30-45 minutes", "12: 45-13" It is possible to specify the scheduled arrival time in a time zone such as "00 minutes".

  Here, the case has been described where the number of frames per hour is four, but when the number of frames per hour is six, for example, “12:00 to 10 minutes”, “12:10 to 10 minutes such as "20 minutes", "12:20 to 30 minutes", "12:30 to 40 minutes", "12:40 to 50 minutes", "12:50 to 13:00" It is possible to specify the scheduled time for entering the store in the time zone of. Furthermore, when the number of frames per hour is 2, for example, it is planned to enter the store in a time zone of 30 minutes such as "12:00 to 30 minutes" and "12:30 to 15:00". You can specify the time.

  FIG. 9 shows an example of a screen for setting the number of frames described above (hereinafter referred to as a frame number setting screen). The number of frames is a set value for determining the width (length) of the scheduled entrance time designated by the user. The setting of the number of frames is performed, for example, on the side of the information management apparatus 10 (that is, the operator of the information management system), but may be performed on the side of the second shop terminal 30 (that is, staff of the shop).

  As shown in FIG. 9, the frame number setting screen 300 can set, for example, the number of frames per hour for each pattern of “weekday A”, “weekday B”, “holiday A” and “holiday B”. Is configured as. "Weekday A" indicates a weekday which is also a weekday the next day. "Weekday B" indicates a weekday on which the next day is a holiday. "Holiday A" indicates a holiday which is also a holiday the next day. "Holiday B" indicates a holiday the next day is a weekday. Assuming that Saturday is treated as a holiday, in general, "Weekday A" corresponds to Monday to Thursday, "Weekday B" corresponds to Friday, and "Holiday A" corresponds to Saturday, "Holiday A" Sunday corresponds to "B". When there is a holiday (holiday), the day of the week corresponding to each pattern changes.

  For example, in a family-oriented restaurant, holidays (that is, “holiday A” and “holiday B”) tend to be more crowded than weekdays (that is, “weekday A” and “weekday B”). In the case of such a restaurant, a weekday before holidays (that is, "weekday B") tends to be more crowded than a regular weekday (that is, "weekday A"). For this reason, in the present embodiment, it is assumed that the number of frames can be set for each pattern considering not only the day of the week but also the day of the next day (weekday or holiday).

  Here, the case where the frame number is set for (weekday A) (pattern thereof) will be specifically described. The frame number setting screen 300 is provided with a first setting field 301 for setting the number of frames per hour in association with “weekday A”. A pull-down button 301a is provided in the first setting field 301. When the pull-down button 301a is designated, a list of selectable frame numbers is displayed. In the pull-down button 301a, for example, "1 frame (60 minutes)", "2 frames (30 minutes)", "3 frames (20 minutes)", "4 frames (15 minutes)", "6 frames (10 minutes) ), “12 frames (5 minutes)”, etc. can be selected as the number of frames, but one or more of them may be omitted, or the number of frames other than these may be selected. Good.

  In FIG. 9, it is shown that "4 frames (15 minutes)" is selected (set) in the pull-down button 301a. According to this, on the date corresponding to "weekday A", the user is made to designate the entering scheduled time of the width of 15 minutes.

  In addition, the frame number setting screen 300 is provided with a second setting field 302 for setting the number of order waiting information to be allocated per hour. The maximum value of the number that can be set in the second setting field 302 is 60, and the minimum value is 1.

  Furthermore, in the number-of-frames setting screen 300, among the number set in the second setting field 302 (that is, the number of order waiting information allocated per hour), the first shop terminal 20 and the user terminal actually A third setting field 303 is provided to set the ratio of the number of order waiting information that can be registered from 40 on. The maximum value of the number that can be set in the third setting field 303 is 100 (%), and the minimum value is 0 (%).

  Hereinafter, setting values for the above-described frame number setting screen 300 will be specifically described with reference to FIGS. 10 and 11. One rectangular block shown in FIGS. 10 and 11 is one of the queue information allocated to the scheduled entrance time having a width determined by the number of frames set in the first setting field 301. Shows one of them.

  For example, it is assumed that “4 frames (15 minutes)” is set in the first setting field 301 (pull-down button 301a) and “60” is set in the second setting field 302. In this case, as shown in FIG. 10, for example, 15 pieces of waiting information are allocated to the scheduled entrance time for 15 minutes from 12:00 to 15 minutes. Furthermore, when "100%" is set in the third setting column 303, the first of all the 15 pieces of queue information assigned to the store scheduled time from 12:00 to 15 minutes is selected. It becomes possible to register from the store terminal 20 and the user terminal 40. In FIG. 10, only the scheduled entrance time to 12: 00-15 is shown, but the same applies to other scheduled entrance times (15 minutes) from the start of business to the end of business at the store. is there.

  On the other hand, it is assumed that “six frames (10 minutes)” is set in the first setting field 301 (pull-down button 301a) and “60” is set in the second setting field 302. In this case, as shown in FIG. 11, ten pieces of order waiting information are allocated to, for example, 10 minutes of scheduled entering time from 12:00 to 10 minutes. Furthermore, in the case where “50%” is set in the third setting field 303, five out of ten pieces of order waiting information allocated to the scheduled entrance time from 12:00 to 10 minutes It becomes possible to register from the first shop terminal 20 and the user terminal 40 up to the order waiting information of the above.

  Here, in the present embodiment, it is assumed that the user can wait for a turn by, for example, calling a store and designating a scheduled entrance time. In this case, it is assumed that the staff of the store who received the telephone call from the user can register the waiting information by operating the second store terminal 30. As described above, ten pieces of order waiting information are allocated to the scheduled entrance time from 12:00 to 10 minutes, but an order other than the order waiting information from the first shop terminal 20 and the user terminal 40 As the waiting information (that is, the remaining five waiting information among the ten waiting information allocated to the scheduled arrival time from 12:00 to 10 minutes), the second shop terminal mentioned above You may make it register the waiting information from 30.

  Although only the scheduled entrance time from 12:00 to 10 minutes is shown in FIG. 11, the same applies to other scheduled entrance times (10 minutes) from the start of business to the end of business at the store. It is.

  As described above with reference to FIGS. 10 and 11, in the present embodiment, it is possible to register a plurality of pieces of order waiting information in which the same entering scheduled time is designated. It is assumed that the priority is higher as the registered time (registration time included in the waiting time information) is earlier for a plurality of the waiting time information specifying the same entering scheduled time. It is assumed that the high priority priority queue information is displayed above the other queue information specifying the same scheduled arrival time on the staff screen described above (that is, it is called first).

  Although the setting for “weekday A” has been described here, other patterns (“weekday B”, “holiday A” and “holiday B”) can be set in the same manner on the frame number setting screen 300. It is.

  In addition, although it demonstrated as what can be set for every pattern of "weekday A", "weekday B", "holiday A", and "holiday B" in FIG. 9, the number of frames is uniformly not depending on weekdays and holidays. Etc. may be set. In addition, different number of frames may be set for each time zone in (the date corresponding to) these patterns. In this case, for example, it is possible to set the number of frames in the morning of the day corresponding to “weekday A” to 4 and the number of frames in the afternoon to 6. Furthermore, if it is assumed that a situation different from normal (for example, there is an event in the vicinity of a store, etc.), an individual setting not related to the above pattern may be applied.

  The setting information indicating the contents (number of frames per hour, number of order waiting information allocated per hour, and ratio of number of order waiting information that can actually be registered) set in the above-described number of frames setting screen 300 is , Stored (registered) in the setting information storage unit described above. That is, the setting information storage unit stores setting information indicating the number of turn-waiting information that can be registered for each scheduled entrance time of the width determined by the number of frames. The processing related to various settings via the frame number setting screen 300 is executed by the setting unit 106.

  In the present embodiment, it is possible to make the user specify the scheduled time for entering the store, using the setting information stored in the setting information storage unit as described above.

  Hereinafter, the process regarding the designation of the entering scheduled time by the user will be specifically described. First, a case will be described in which the scheduled entrance time is designated by the user when registering the order waiting information indicating the order waiting from the first shop terminal 20 described in FIG. 4.

  In the case of registering order waiting information indicating the order waiting from the first shop terminal 20, the reception screen is displayed on the first shop terminal 20 as described in FIG.

  Here, the processing procedure of the information management device 10 for displaying the acceptance screen on the first shop terminal 20 will be described with reference to the flowchart shown in FIG. In the process shown in FIG. 12, for example, the order waiting information is registered in the order waiting information storage unit by executing the processes shown in FIGS. 4 and 5 described above (that is, the order waiting information storage unit is updated). Each time).

  First, the management unit 104 included in the information management apparatus 10 acquires setting information stored in the above-described setting information storage unit (step S31).

  Next, the management unit 104 acquires, from the waiting information storage unit, the waiting information (the waiting information indicating the waiting for the current date) including the scheduled arrival time corresponding to the current date ( Step S32). In step S32, a plurality of order waiting information may be acquired.

  Based on the setting information acquired in step S31 and the queue waiting information acquired in step S32, the management unit 104 is the latest entry scheduled time that can be specified by the user who starts the queue waiting at the present time based on the setting information acquired in step S31 and the queue waiting information acquired in step S32. The scheduled time for entering the store is identified (step S33).

  Here, according to the setting contents for the pattern corresponding to the current date and day indicated by the setting information acquired in step S31, each entry scheduled time having a width determined by the above-mentioned number of frames is specified and registered The number of possible queue information (that is, the queue information including the entry scheduled time) can be specified.

  Further, according to the scheduled entrance time included in the turn waiting information acquired in step S32, it is possible to specify each entrance scheduled time and specify the number of already registered turn waiting information.

  The management unit 104 specifies the number of queue information that can be registered by designating each entry scheduled time specified by the setting information described above and the number of the queue information already registered by designating the entry scheduled time. By comparing with, it is possible to specify a scheduled entrance time for which waiting information can be newly registered (that is, a scheduled entrance time that can be designated by the user when waiting for a turn). In addition, the number of order waiting information registered by designating a certain entering scheduled time has not reached the number of order waiting information that can be registered by designating the entering scheduled time specified by the setting information. In this case, the scheduled entrance time can be specified as a scheduled entrance time that can be designated by the user. The management unit 104 can identify the latest (the user can specify) entering scheduled time by sequentially executing such processing from a time zone close to the current time.

  The management unit 104 displays the latest entry scheduled time specified in step S33, and generates a reception screen for prompting the user to register the queue information including the latest entry scheduled time (step S33). Step S34).

  The display processing unit 105 transmits, to the first shop terminal 20, screen data for displaying the reception screen generated in step S34 on the first shop terminal 20 (step S35).

  By executing the process shown in FIG. 12 described above, the screen data transmitted from the information management device 10 (display processing unit 105) is received by the first shop terminal 20. Thereby, the reception screen is displayed on the first shop terminal 20 in step S1 shown in FIG. 4 described above.

  Here, FIG. 13 illustrates an example of a reception screen displayed on the first shop terminal 20. In the example shown in FIG. 13, the reception screen 400 is provided with a reception button 401. Further, the reception screen 400 is provided with an area 402 for displaying the latest entry scheduled time described above. In the example shown in FIG. 13, it is shown that the latest scheduled arrival time is “12:30 to 45 minutes”.

  The user who has visited the store confirms the latest entry scheduled time displayed in the area 402, and performs an operation of pressing (touching) the reception button 401 when starting waiting for the turn.

  In this case, the processing after step S2 shown in FIG. 4 described above is performed assuming that the latest entry scheduled time displayed in the area 402 is designated by the user. As a result, order waiting information including the latest scheduled arrival time is registered.

  In the example illustrated in FIG. 13, the user who registers the queue waiting information from the first shop terminal 20 in this manner may start queueing by designating the scheduled entrance time “12:30 to 45 minutes”. it can.

  Note that, as described above, when the queue information is registered from the first shop terminal 20, since the user visits the store, there are many cases where the latest entry scheduled time is designated to start queuing. However, even when the queue information is registered from the first store terminal 20, the user may wish to register the queue information by designating the scheduled entrance time other than the latest scheduled entrance time. There is sex.

  For this reason, in the present embodiment, it is also possible to designate a scheduled arrival time other than the latest scheduled arrival time from the reception screen described above.

  Specifically, for example, when the reception button 401 is pressed by the user in the reception screen 400 (hereinafter referred to as a first reception screen) shown in FIG. 13, the screen displayed on the first shop terminal 20 is The transition from the first acceptance screen 400 to a second acceptance screen 500 shown in FIG. 14 is made.

  As shown in FIG. 14, the second reception screen 500 is provided with a first button 501 and a second button 502. The first button 501 is provided in association with the latest scheduled arrival time, and registers turn waiting information including the latest scheduled arrival time (in other words, the latest scheduled arrival time is specified and ordered) It is a button to start waiting). When the first button 501 is pressed by the user, the latest scheduled entrance time may be acquired in step S2 shown in FIG. 4 described above, and the subsequent processes may be executed.

  On the other hand, the second button 502 registers the waiting information including the scheduled arrival time other than the latest scheduled arrival time as described above (in other words, designates the scheduled arrival time other than the current scheduled arrival time) To start waiting for the When the second button 502 is pressed by the user, the screen displayed on the first shop terminal 20 changes from the second reception screen 500 to the third reception screen 600 shown in FIG.

  In the third reception screen 600, there are provided, for example, a plurality of buttons to which a time zone after the current time is allocated in one-hour units. In the example illustrated in FIG. 15, the third reception screen 600 has a button 601 assigned 13 o'clock (~ 14 o'clock), a button 602 assigned 14 o'clock (~ 15 o'clock), 15 o'clock (~ 16 o'clock) The button 603 assigned is the button 604 assigned at 16:00 (.about.17 o'clock), and the button 605 assigned at 17 o'clock (.about.18 o'clock). In the third reception screen 600, the user presses a button (the time is displayed) to which a time corresponding to the user's desired entrance scheduled time is allocated. Although only the buttons 601 to 605 to which each of 13 o'clock to 17 o'clock is allocated are shown in FIG. 15, the third reception screen 600 is allocated another time until the business of the store is ended. The displayed button may be further displayed.

  When a button is pressed on the third reception screen 600, information on the time assigned to the button is transmitted from the first shop terminal 20 to the information management device 10. For example, in the case where the button 602 is pressed on the third reception screen 600, 14 o'clock (information indicating the) assigned to the button 602 is transmitted.

  In this case, in the information management apparatus 10, based on the setting information stored in the setting information storage unit and the queue waiting information stored in the queue waiting information storage unit, each scheduled arrival time in the 14 o'clock range is It is determined whether or not it is a possible entry time that can be specified by the user. The scheduled time for entering a store that can be designated by the user is as described above, and thus the detailed description thereof is omitted here.

  The information management apparatus 10 generates a fourth reception screen for displaying (the information of) the scheduled entrance time to which the user can designate among the scheduled entrance times in the 14 o'clock range, and the fourth reception screen The screen data of the reception screen is transmitted to the first shop terminal 20.

  Thereby, in the first shop terminal 20, the fourth reception screen is displayed. FIG. 16 is an example of the fourth reception screen. The fourth reception screen 700 shown in FIG. 16 is provided with a plurality of buttons to which scheduled entrance times for the time zone (here, 14 o'clock) pressed by the user on the third reception screen 600 are allocated. Is displayed (displayed).

  In the example shown in FIG. 16, the fourth reception screen 700 has a button 701 to which a scheduled arrival time of 14:00 to 14:15 is assigned, and a scheduled arrival time of 14:15 to 14:30. The button 702 to which is assigned, the button 703 to which the scheduled arrival time for 14:30 to 14:45 is assigned, and the button 704 to which the scheduled arrival time for 14:45 to 15:00 is assigned It is provided.

  Here, among the scheduled entrance times, the scheduled entrance times that can be specified by the above user are “14:30 to 14:45” and “14:45 to 15:00 It shall be "minutes". In this case, in the fourth acceptance screen 700, the buttons 703 and 704 are displayed in a state where the user can press (select), but the buttons 701 and 702 may be pressed (select) by the user. It is displayed in the impossible state.

  In such a fourth reception screen 700, the user can select one of the scheduled entrance times that can be specified by the user (here, "14:30-14:45" or " "14:45-15:00" can be designated as the scheduled entrance time.

  According to the first to fourth reception screens described above, even when the first shop terminal 20 registers the waiting information, the waiting time is specified by specifying the scheduled arrival time other than the latest scheduled arrival time. It is also possible to register (start waiting).

  Next, with reference to the sequence chart of FIG. 17, the process when the entry scheduled time is designated by the user when registering the wait information indicating the wait from the user terminal 40 described in FIG. 5 with reference to the sequence chart of FIG. Will be explained. Although not shown in FIG. 5, the process shown in FIG. 17 is performed between the processes of steps S11 and S12 shown in FIG.

  As described above, when the queue information is registered from the first shop terminal 20, since the user visits the store, there are many cases where the latest entry scheduled time is designated to start queuing. However, when registering order waiting information from the user terminal 40, the user is often not in the store in the store, and may not arrive at the store at the latest scheduled entry time, etc. In many cases, you will specify a scheduled arrival time later than your scheduled arrival time. In addition, it may be possible to try to use the store on a day different from the day (the current date) in which the user terminal 40 is operated.

  Therefore, when the process of step S11 shown in FIG. 5 is executed, the user terminal 40 displays a screen (hereinafter referred to as a first selection screen) for selecting the date on which the user uses the store. (Step S41).

  Here, FIG. 18 shows an example of the first selection screen. As shown in FIG. 18, the first selection screen 800 is provided with a plurality of buttons to which, for example, dates within a certain period (about several weeks to one month) from the current date are assigned. It should be noted that for the “o” displayed on the button provided on the first selection screen 800 shown in FIG. 18, the user using the date assigned to the button uses the store (or the queue information It indicates that it is a date that can be registered). Although not shown in FIG. 18, when “Δ” (or “×”) is displayed on the button, the user terminal 40 waits for the date assigned to the button. It is shown that you can not do it.

  Referring back to FIG. 17 again, when the first selection screen is displayed on the user terminal 40, the user presses the button to which the date for the user to use the store is assigned on the first selection screen. The date can be selected.

  When the button on the first selection screen is pressed by the user, the user terminal 40 acquires the date assigned to the button (hereinafter referred to as the target date) (step S42).

  The user terminal 40 transmits the target date (information indicating the date) acquired in step S42 to the information management apparatus 10 (step S43). The target date transmitted in step S43 is received by the information management device 10.

  Next, the management unit 104 acquires setting information stored in the setting information storage unit (step S44).

  Further, the management unit 104 acquires, from the order waiting information storage unit, order waiting information including the scheduled entrance time corresponding to the target date (step S45).

  Based on the setting information acquired in step S44 and the order waiting information acquired in step S45, the management unit 104 identifies the scheduled entrance time for the user to specify on the target day (step S46). . In addition, since the scheduled entrance time which can be designated by the user specified in step S46 is as described in step S33 shown in FIG. 12 described above, the detailed description thereof is omitted.

  The management unit 104 displays a scheduled entrance time specified in step S46, and allows the user to select (designate) one of the scheduled entrance times (hereinafter referred to as a second selection screen). ) Is generated (step S47).

  The display processing unit 105 transmits screen data for displaying the second selection screen generated in step S47 on the user terminal 40 to the user terminal 40 (step S48).

  Thereby, the second selection screen is displayed on the user terminal 40 (step S49). The user can select (designate) the scheduled arrival time on the second selection screen displayed on the user terminal 40.

  Here, FIG. 19 shows an example of the second selection screen. As shown in FIG. 19, the second selection screen 900 is provided with a plurality of buttons to which each of scheduled entrance times of a width determined by the setting information (the number of frames) described above is allocated. For example, a button 901 illustrated in FIG. 19 is a button to which a scheduled entrance time “11:00 to 15 minutes” is assigned. Also, for example, the button 902 is a button to which the scheduled entrance time “13:45 to 14:00” is assigned. Other entry scheduled times are similarly assigned to buttons other than these buttons 901 and 902.

  In addition, in the second selection screen 900 shown in FIG. 19, a plurality of buttons to which each scheduled arrival time is allocated are registered scheduled attendance time that can be designated by the user, and other waiting information already registered. It is displayed in the aspect which can be easily discriminate | determined from the entering scheduled time which a user can not designate by being done. In the example shown in FIG. 19, for example, four scheduled time zones between 11:00 and two scheduled arrival times from 12:00 to 12:30 can not be designated by the user. It is shown as.

  In such a second selection screen, the user selects the scheduled entrance time by pressing the button to which the desired scheduled entrance time is allocated among the scheduled entrance times after 12:30. can do.

  The entry scheduled time selected by the user in this manner is acquired by the user terminal 40 in step S12 shown in FIG. 5, and the processing after step S13 shown in FIG. 5 is executed.

  By executing the processing shown in FIG. 17 described above, it is possible to cause the user to specify the scheduled entrance time of the width determined by the setting information (the number of frames) via the user terminal 40.

  As described above, in the present embodiment, the first store terminal 20 or the user terminal 40 (the first terminal device is caused to cause the user to designate a scheduled entrance time indicating a time zone having a predetermined length (width). ) Is registered in accordance with the user's operation for 入), and the queue waiting information including the designated scheduled time is registered, and the registered queue waiting information is displayed on the second shop terminal 30 (second terminal device).

  Here, for example, when the user designates one time (for example, 12:30) to use the store when waiting for the turn by operating the first store terminal 20 or the user terminal 40 Suppose. In this case, the user is dissatisfied if the time at which the user actually entered the store (guided) actually delayed by a little more than the time specified when waiting for the turn due to congestion of the store, etc. It is possible to feel it.

  On the other hand, according to the above-described configuration of the present embodiment, the user takes a predetermined fixed time slot (for example, 12:30 to 45 minutes) as the scheduled entrance time. As specified, if the entry (information) to the store is within the range of the scheduled entry time, the degree to which the user feels dissatisfaction is low, and it is possible to suppress the decline in the user's satisfaction It becomes. Moreover, it is also possible to prevent the misunderstanding of the user that it is possible to enter the store reliably at the designated time. Furthermore, according to such a configuration, since it is possible to afford time to enter the store, the staff of the store can provide high-quality services, which is also advantageous for the store.

  Further, in the present embodiment, setting information indicating the number of order waiting information that can be registered for each of the above-mentioned planned arrival times (that is, the order waiting information that can be registered by specifying each planned arrival time) is stored In addition, the scheduled entrance time that can be designated by the user based on the setting information is displayed on the first shop terminal 20 or the user terminal 40. Thereby, the user can easily designate an appropriate scheduled entrance time by selecting the scheduled entrance time displayed on the first shop terminal 20 or the user terminal 40.

  Furthermore, in the present embodiment, by displaying the earliest scheduled arrival time (that is, the latest scheduled arrival time) among the scheduled arrival times that can be designated by the user on the first shop terminal 20. The user who comes to the store and starts waiting for the order can easily grasp and designate the latest entering scheduled time.

  In the present embodiment, by setting the number of frames in the above-described frame number setting screen, the width (length) of the scheduled entrance time designated by the user can be set arbitrarily. That is, for example, in a store in a state where the user's guidance (entry) is likely to be delayed due to, for example, the degree of congestion (or rotation rate), the width of the scheduled entry time can be set large.

  Also, depending on the store, there may be a case where the above-mentioned user's guidance delay occurs only in a specific time zone, so the width of the scheduled time for entering the store is set beforehand to be automatically enlarged for that time zone. It may be done.

  In addition, when it is difficult to set in advance a time zone in which the user's guidance tends to be delayed, the user is allowed to enter the store within a scheduled time for entering the store having a preset width due to store congestion or the like. When it becomes difficult, the width of the scheduled time for entering the store (that is, the setting of the number of frames) may be changed by the operation of the staff of the store with respect to the second store terminal 30. Specifically, for example, a predetermined button or the like is provided on a screen (for example, a staff screen) displayed on the second shop terminal 30, and the button is set in advance when the button is pressed by the staff of the shop. The setting shall be changed so that the width of the scheduled entrance time is wide. For example, when the number of frames “4 frames” is set in the number of frames setting screen, the number of frames “4 frames” may be changed to, for example, “2 frames” or the like.

  Further, the queue information registered from the first shop terminal 20 and the user terminal 40 in the present embodiment includes the reception number issued for the queue indicated by the queue information as described above. . For example, as shown in FIG. 20, the reception number is a scheduled entrance time when the reception number is received and the designated waiting time is received (that is, the entry schedule included in the queue information including the reception number) The time is assumed to be a distinguishable number (that is, a number corresponding to the expected time of entering the store). Specifically, as shown in FIG. 20, for example, if the reception number is 101 to 110, the scheduled entrance time included in the waiting information including the reception number is 11:00 to 15 minutes. I can understand. Further, for example, if the reception number is 131 to 140, it can be grasped that the scheduled entrance time included in the order waiting information including the reception number is 11:45 to 12:00.

  In the example shown in FIG. 20, although ten reception numbers are assigned to each entry scheduled time, the number of the reception numbers is the order assigned to each entry scheduled time as described above. It may be changed according to the number of waiting information. In this way, by issuing a reception number that can identify each of the scheduled entrance times, for example, the staff of the store intuitively grasps the scheduled arrival time designated by the user based on the reception number. Can.

  According to this, for example, the staff at the store where the reception number is presented from the user at the storefront can immediately notify the user of the user's scheduled arrival time. Furthermore, for example, even when there is an inquiry from the user after using the store, it is useful because the time zone in which the user used the store can be easily grasped by the reception number.

  In the present embodiment, although it has been described that the queue information indicating the queue to the store of the user is collectively managed, the queue information is, for example, the type of seat desired by the user (table The configuration may be managed for each seat, counter seat and seat). In this case, the queue information for each seat type may be displayed as a list on the staff screen.

  The method described in the above-described embodiment is a program that can be executed by a computer, such as a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), optical disk (CD-ROM, DVD, etc.), magneto-optical disk (MO, etc.) ), Semiconductor memory, etc. can also be stored and distributed.

  Further, as the storage medium, any storage format may be used as long as it can store a program and can be read by a computer.

  In addition, an operating system (OS) operating on a computer based on an instruction of a program installed in the computer from a storage medium, MW (middleware) such as database management software, network software, etc. realize this embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but includes a storage medium downloaded and stored or temporarily stored a program transmitted by a LAN, the Internet or the like.

  Further, the storage medium is not limited to one, and the processing in the present embodiment may be executed from a plurality of media, and the storage medium in the present invention may be included, and the medium configuration may be any configuration.

  Note that the computer in the present invention executes each process in the present embodiment based on a program stored in a storage medium, and an apparatus comprising a single personal computer or the like, and a system in which a plurality of apparatuses are connected to a network It may be any configuration such as.

  Further, the computer in the present invention is not limited to a personal computer but also includes an arithmetic processing unit, a microcomputer and the like included in an information processing device, and generically refers to devices and devices capable of realizing the functions of the present invention by a program. .

  The present invention is not limited to the above embodiment as it is, and at the implementation stage, the constituent elements can be modified and embodied without departing from the scope of the invention. In addition, various inventions can be formed by appropriate combinations of a plurality of components disclosed in the above embodiments. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, components in different embodiments may be combined as appropriate.

  DESCRIPTION OF SYMBOLS 10 ... Information management apparatus, 11 ... Bus, 12 ... Nonvolatile memory, 13 ... CPU, 14 ... Main memory, 15 ... Communications part, 20 ... 1st shop terminal, 30 ... 2nd shop terminal, 40 ... User terminal, 50: Network, 101: Reception unit, 102: First registration unit, 103: Second registration unit, 104: Management unit, 105: Display processing unit, 106: Setting unit, 107: Storage unit.

According to one aspect of the present invention, there is provided an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when receiving a wait for the user's turn to the store Provided. The information management apparatus includes a first display processing unit, a management unit, a registration unit, and a second display processing unit. The first display processing means displays, on the first terminal device, a scheduled entrance time which can be specified by the user, which is a time zone of a predetermined length. The management means causes the user to specify the displayed scheduled entrance time through the first terminal device. The registration unit registers turn waiting information including a scheduled entrance time designated according to the operation of the user on the first terminal device. The second display processing means displays the registered turn waiting information on the second terminal device based on the scheduled entrance time included in the turn waiting information. The first terminal device includes a shop terminal provided in the shop and a user terminal owned by the user. When the first terminal device is the store terminal, the first display processing unit may set the earliest scheduled arrival time among the store scheduled times that can be specified by the user to the store terminal. When the first terminal apparatus is the user terminal, a list of scheduled entrance times that can be specified by the user is displayed on the user terminal.

According to one aspect of the present invention, there is provided an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when receiving a wait for the user's turn to the store Provided. The information management apparatus includes a first display processing unit, a management unit, a registration unit, and a second display processing unit. The first display processing means displays, on the first terminal device, a scheduled entrance time which can be specified by the user, which is a time zone of a predetermined length. The management means causes the user to specify the displayed scheduled entrance time through the first terminal device. The registration unit registers turn waiting information including information on a scheduled entrance time and a route designated according to the operation of the user on the first terminal device. The second display processing means displays the registered turn waiting information on the second terminal device based on the scheduled entrance time included in the turn waiting information. The first terminal device includes a shop terminal provided in the shop and a user terminal owned by the user. It said first display processing unit, the first terminal equipment which is previously provided in the store, display the earliest visiting schedule time of the user can be designated as a visiting schedule time, wherein the first terminal equipment which has been accessed from a different path from the first terminal device are previously provided in a store, display the list of visiting schedule time can be specified to the user.

Claims (7)

In the information management apparatus connected to the first terminal device operated by the user and the second terminal device provided in the store when receiving a wait for the user's turn to the store,
Management means for causing the user to specify a scheduled entrance time indicating a time zone of a predetermined length via the first terminal device;
A registration unit that registers turn waiting information including a scheduled entrance time designated according to the user's operation on the first terminal device;
An information management apparatus comprising: first display processing means for displaying the registered turn waiting information on the second terminal device based on the scheduled entrance time included in the turn waiting information. Setting information storage means for storing setting information indicating the number of turn-waiting information that can be registered at each entry scheduled time;
A second display processing unit configured to display on the first terminal device a store scheduled time that can be specified by the user based on the setting information;
The information management device according to claim 1, wherein the management means causes the user to specify from the scheduled entrance time displayed on the first terminal device. The first terminal device includes a shop terminal provided in the shop,
3. The information management apparatus according to claim 2, wherein the second display processing means displays, on the shop terminal, an earliest scheduled arrival time out of scheduled arrival times that can be specified by the user.   2. The information management apparatus according to claim 1, further comprising changing means for changing the length of a time zone indicated by the scheduled entrance time to be designated by the user according to an operation on the second terminal device. The registration means registers order waiting information including a reception number issued for the user's order waiting,
The information management device according to claim 1, wherein the reception number is a number capable of identifying a store entrance scheduled time included in turn-waiting information including the reception number. In the information management method executed by an information management apparatus connected to a first terminal device operated by the user and a second terminal device provided in the store when accepting a wait for the user's turn to the store,
Allowing the user to specify a scheduled entrance time indicating a time zone of a predetermined length via the first terminal device;
Registering turn waiting information including a scheduled entrance time designated according to the user's operation on the first terminal device;
Displaying the registered turn waiting information on the second terminal device based on the scheduled entrance time included in the turn waiting information. A program executed by a computer of an information management device connected to a first terminal device operated by the user and a second terminal device provided in the store when receiving a queue waiting for the user's store,
On the computer
Allowing the user to specify a scheduled entrance time indicating a time zone of a predetermined length via the first terminal device;
Registering turn waiting information including a scheduled entrance time designated according to the user's operation on the first terminal device;
Displaying the registered turn waiting information on the second terminal device based on the scheduled entrance time included in the turn waiting information.

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