JP2019089650A - Locker management system, locker management device, locker management method and locker management program - Google Patents

Abstract

To provide a locker management system for providing a profitable locker device, a locker management device, a locker management method and a locker management program.SOLUTION: In a locker management system comprising a locker device 1 having a plurality of storage units 10 for storing articles and a locker management device 2 for managing the locker device 1, the locker management device 2 includes: a storage unit 21 that stores an operation status of the locker device 1; and a control unit 22 that controls at least an operation of an article receiving unit for shipping or receiving by the delivery of the articles by a delivery service provider and a temporary storage unit for storing the articles in the storage units 10. The control unit 22 sets the storage unit 10 that can be operated as the article receiving unit according to the operation status of the locker device 1 stored in the storage unit 21.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a locker management system that manages a locker device having a plurality of storage units, a locker management device, a locker management method, and a locker management program.

  Patent Document 1 discloses a locker management device that manages a locker device having a plurality of storage units. The locker management device has a coin locker mode for providing a luggage storage service of articles to each storage unit, and an article receipt mode for providing an article receipt service of articles to be shipped or received by the delivery of articles by a delivery company. Operate the locker device in one of the operation modes. The technology described in Patent Document 1 normally uses all the storage units as a coin locker mode, prohibits the use of the storage units that are vacant only when a delivery reservation is made, and uses the coin locker mode as an item collection mode. It is what changes.

JP, 2015-92959, A

  In general, the luggage storage service is more expensive to use than the goods collection service. Therefore, as the locker management device, it is possible to improve profitability by operating each storage unit in the coin locker mode as much as possible. However, as in the technique described in Patent Document 1, as long as there is a vacant storage unit, if the designated storage unit is operated in the article receiving mode, the profitability becomes low.

  Therefore, it is desirable to provide a locker management system, a locker management device, a locker management method, and a locker management program that provide a highly profitable locker device.

  According to a characterizing feature of the present invention, in the locker management system having a locker device having a plurality of storage units for storing articles, and a locker management device for managing the locker device, the locker management device operates the locker device. A storage unit for storing the situation; and a control unit for controlling at least the operation of an article receiving unit for shipping or receiving by the delivery company's delivery of articles and a temporary storage unit for luggage storage in the storage unit. The control unit may set the storage unit that can operate as the article reception unit according to the operation status of the locker device stored in the storage unit.

  Further, according to a characterizing feature of the present invention, in the locker management device that manages a locker device having a plurality of storage units for storing articles, at least a delivery unit in the storage unit for storing the operation status of the locker device; The locker includes a control unit that controls the operation of an article receiving unit for shipping or arrival by the delivery of goods by a vendor and a temporary storage unit for storing luggage, the control unit including the locker stored in the storage unit. According to the operating condition of the apparatus, the storage unit operable as the article receiving unit is set.

  Further, a characterizing feature of the present invention is a locker management method of managing a locker device having a plurality of storage units for storing articles, wherein at least a first step of storing an operating condition of the locker device; And a second step of controlling the operation of an article receiving unit for shipping or arriving by the delivery company's article delivery and a temporary storage unit for luggage storage, wherein the second step stores data in the storage unit. According to the operating condition of the locker device, there is included control for setting the storage unit that can operate as the article receiving unit.

  Further, according to a characterizing feature of the present invention, in a locker management program for causing a computer to execute locker management for managing a locker device having a plurality of storage units for storing articles, a first process for storing an operating condition of the locker device. And a second process for controlling the operation of an article receiving unit for shipping or receiving by the delivery of an item by the delivery company and a temporary storage unit for storing luggage at least in the storage unit, and the second process The process includes the process of setting the storage unit operable as the article receiving unit according to the operating condition of the locker device stored in the storage unit.

  In the present configuration, a storage unit that can be operated as an article receiving unit is set according to the operation status of the locker device. That is, since the storage unit that can be used as an article receiving unit in the locker device is set according to the operating condition of the locker device, for example, the locker device having a good operation condition as a temporary storage unit prohibits the use of the article receiving unit. Do. This makes it possible to use most of the storage unit as a temporary storage unit. Thus, the profitability of the locker device can be improved.

  Another characteristic configuration is that the control unit sets an allocation quantity of the storage unit that can operate as the article reception unit.

  According to this configuration, the control unit sets the allocated quantity of lockers that can operate as the article receiving unit according to the operation status of the storage unit. As a result, for a locker device having a high operation rate, a highly profitable locker device can be realized by reducing the allocated number of storage units as article storage units and increasing the number of storage units that can be operated exclusively for temporary storage units. .

  Another characteristic configuration is that the control unit sets an empty locker not operating among the plurality of storage units as the allocation quantity of the article receiving unit.

  If it is an empty locker which is not in operation like this composition, the convenience as a goods receipt part can be improved, without spoiling the profitability of a temporary receipt part.

  In another feature configuration, the operation status of the locker device stored in the storage unit includes the operation status of the storage unit operated as the temporary storage unit, and the control unit is configured as the temporary storage unit. The point is to set the allocated quantity of the storage unit that can be operated as the article receiving unit, based on the operating status of the storage unit that has been operated.

  As in the present configuration, if the allocated quantity of the article receiving unit is set in consideration of the operation situation of the temporary keeping unit, the allocated quantity of the article receiving unit is reduced for the locker device having a high operation rate as the temporary keeping unit. , Can increase the profitability of the locker device.

  Another characteristic configuration is that the operating condition of the locker device stored in the storage unit includes the operating condition of the locker device within a fixed period, and the control unit stores the operating condition stored in the storage unit. The point is to set the allocated quantity of the storage unit operable as the article receiving unit based on the operating condition of the locker device within a fixed period.

  In the present configuration, the allocated quantity of storage sections operable as the article receiving section is set based on the operating status of the locker device within a predetermined period. As a result, even if the item receiving unit is frequently used only on a specific day, the allocated quantity of the item receiving unit is calculated in consideration of the operation status of other days. Therefore, the profitability of the locker device can be enhanced in a balanced manner regardless of the singular value.

Another feature configuration is that the locker management device has a group setting unit that divides a plurality of locker devices into groups.
The control unit sets the storage unit operable as the article reception unit for each of the groups set by the group setting unit.

  By grouping a plurality of locker devices as in the present configuration, an allowance is made in the allocated quantity of the storage unit as the product reception unit, so that the problem that the delivery company can not deliver due to shortage of the product reception unit can be prevented. be able to.

  Another characteristic configuration is that the plurality of locker devices belonging to the same group set by the group setting unit are close in geographical position.

  As in the present configuration, if a plurality of locker devices belonging to the same group are in proximity, it is possible to easily find out an available item reception unit, and the convenience of the delivery company can be enhanced.

  In another characteristic configuration, the operating status of the locker device stored in the storage unit includes the operating status of each of the plurality of storage units, and the control unit is based on the operating status of each of the storage units. The point is to set the storage unit operable as the article reception unit.

  According to this configuration, for example, even in a locker device having many storage units with low operation rates as the entire device, if there is a storage unit with a high operation rate as a temporary storage unit, the operation status of the storage units is included. The temporary storage department's assigned quantity can be increased. This can improve the profitability of the entire locker device.

It is a conceptual diagram showing a locker management system. 1 is a block diagram of a locker management system. It is a flow figure showing an article delivery system. It is a flow figure showing an article recovery system. It is a flowchart which shows the locker management method and the 1st Example of a program. It is a conceptual diagram which shows the locker management method and the 1st Example of a program. It is a flowchart which shows the locker management method and 2nd Example of a program. It is a conceptual diagram which shows the 2nd Example of a locker management method and a program. It is a flowchart which shows the locker management method and the 3rd Example of a program. It is a conceptual diagram which shows the locker management method and the 3rd Example of a program. It is a flowchart which shows the locker management method and the 4th Example of a program. It is a conceptual diagram which shows the locker management method and the 4th Example of a program. It is a flowchart which shows the locker management method and 5th Example of a program. It is a flowchart which shows the locker management method and 6th Example of a program. It is a display example in the locker management method and the seventh embodiment of the program.

  Hereinafter, embodiments of a locker management system, a locker management device, a locker management method, and a locker management program according to the present invention will be described based on the drawings. In the present embodiment, an example in which the locker device 1 is disposed in the station yard will be described as a locker management system, a locker management device, a locker management method, and a locker management program. However, without being limited to the following embodiments, various modifications can be made without departing from the scope of the invention.

[Basic configuration]
As shown in FIG. 1, the locker management system according to the present embodiment includes a locker device 1 having a plurality of (32 in the present embodiment) storage units 10 for storing articles, and a locker management device for managing the locker device 1. It has 2 and.

(Locker device)
The locker device 1 is installed in a station, a commercial facility or the like, and in the present embodiment, each of a plurality of locker devices 1A to 1C arranged in a station yard will be described as an example of the locker device 1. As an embodiment of the locker device 1, the first locker device 1A and the second locker device 1B close in geographical position are grouped as one group, and the third locker device as a single locker device 1 which is not grouped into any one An example using 1C will be described.

  The locker device 1 includes a plurality of storage units 10 called a so-called locker, and a central management unit 5 that manages the operation of the storage units 10. A part or all of the plurality of storage units 10 can be operated by either an article receiving unit 10A for shipping or arrival by the delivery of an item by a delivery company or a temporary storage unit 10B for luggage storage.

  In the present embodiment, all the 32 storage units 10 are operated as the temporary storage unit 10B, and a part (for example, 10) of the 32 storage units 10 can be operated as the article receiving unit 10A. ing. That is, for the user, all the storage units 10 can always be used as the temporary storage unit 10B, and only when the storage unit 10 that can be operated as the article collection unit 10A is empty, the delivery company or the user can The storage unit 10 can be used as the article receiving unit 10A (shipment or arrival of articles). In the case of the locker device 1 capable of making a reservation for home delivery, a part (for example, 22 pieces) of the 32 storage parts 10 is operated as the temporary storage part 10B, and a part (for example 10) of the 32 storage parts 10 ) May also be operated as the article collection unit 10A.

  Here, “delivery” means that after the user desiring delivery deposits the desired delivery item in the storage unit 10, the delivery company takes out the desired delivery item from the storage unit 10 and delivers it toward the destination. means. “Delivery” means that the delivery company delivers the ordered item to the storage unit 10 and the user receives the ordered item from the storage unit 10 after the user orders the ordered item on the Internet site or the like. That is, the article receiving unit 10A is called a so-called "delivery locker". Moreover, with "a luggage storage", it is assumed that the same person performs storage and removal of a package. That is, the temporary storage unit 10B is called a so-called "coin locker".

  The central management unit 5 mainly controls locking / unlocking of the storage unit 10 by receiving an operation by the user. The centralized management unit 5 determines the operation of the article receiving unit 10A and the operation of the temporary storage unit 10B, and executes locking and unlocking of the storage unit 10 corresponding to the operation content.

  A block diagram of the locker device 1 and the locker management device 2 is shown in FIG. The central management unit 5 of the locker device 1 includes a first storage unit 50, a first control unit 51, a display device 52, a speaker 53, a code reader 54, a card reader 55, a printer 56, a money handling device 57, and a first communication unit. It has 58. The central control unit 5 is connected to a lock mechanism (not shown) provided in each storage unit 10.

  The first storage unit 50 is configured of a hard disk, a non-volatile memory, and the like. The first storage unit 50 includes operation state data 50a that is the operation state of each storage unit 10, position data 50b of the locker device 1, allocation state data 50c that is the allocation state of each storage unit 10, and an article reception unit 10A. And it mainly stores the charge setting data 50d of the temporary storage unit 10B. “Operating state of storage unit 10” means “in storage as article receiving unit 10A”, “in storage as temporary storage unit 10B”, “empty locker”, “during failure” in each storage unit 10 in chronological order In the case of the locker device 1 capable of making a home delivery reservation, it also includes a state in which “reservation in progress as an article receiving unit 10A (“ reservation locker ”)” is further included. Further, the “allocation state of each storage unit 10” includes a state as to whether or not each storage unit 10 is a storage unit 10 that can operate as the article receiving unit 10A. Further, in the first storage unit 50, various control programs (not shown) for executing control of the first control unit 51 are stored.

  The first control unit 51 temporarily stores the control program and the like of the lock mechanism stored in the first storage unit 50 in the ROM or the non-volatile memory, and uses the control programs to execute various processes by the CPU. The first control unit 51 includes a storage management unit 51a, a mode selection unit 51b, a delivery processing unit 51c, a storage processing unit 51d, a lock processing unit 51e, and a settlement processing unit 51f.

  The storage management unit 51 a manages the operation of each storage unit 10. Specifically, based on the operating state data 50a and the allocation state data 50c stored in the first storage unit 50, only the storage unit 10 that can operate as the item reception unit 10A receives an operation related to the article delivery. to manage. The number of storage units 10 to be operated as the temporary storage unit 10B may be limited by setting the storage unit 10 dedicated to the item reception unit 10A.

  When the operation from the user is received by the display device 52, the mode selection unit 51b identifies whether the operation is an operation relating to an item delivery or an operation relating to a luggage storage. When the mode selection unit 51b identifies that the operation is related to the item delivery, the home delivery processing unit 51c executes a predetermined process based on an item delivery flow or an item recovery flow described later. Then, when the article is shipped or received by the home delivery processing unit 51c, the lock processing unit 51e executes locking / unlocking of the storage unit 10 according to an instruction of the home delivery processing unit 51c. On the other hand, when the mode selecting unit 51b identifies an operation relating to luggage storage, the package is taken in and out of the storage unit 10, and the user executes a predetermined procedure, the lock processing unit is instructed by the storage processing unit 51d. 51 e performs locking and unlocking of the storage unit 10.

  The lock processing unit 51 e performs locking and unlocking of the lock mechanism provided in the storage unit 10. In the case of the temporary storage unit 10B, temporary locking may be performed after an article is put in the temporary storage unit 10B, and the user may perform a final lock when performing a predetermined operation on the touch panel of the display device 52. desirable. As a result, it is possible to prevent a false lock when the user mistakenly puts an article into the storage unit 10.

  The settlement processing unit 51f inserts cash into the insertion slot of the money processing apparatus 57, or holds various cards (prepaid card, credit card, etc.), a portable terminal with a settlement function, etc. over the code reader 54 or the card reader 55. Is a processing unit that makes a payment. At this time, image guidance on the display device 52 and voice guidance on the speaker 53 are executed, and the printer 56 issues a sheet on which an authentication code, an authentication bar code, and the like are printed.

  The first communication unit 58 transmits the operation state data 50a, the allocation state data 50c, etc. stored in the first storage unit 50 to the second communication unit 23 of the locker management device 2 described later wirelessly or by wire.

(Locker management device)
The locker management device 2 is provided at a location away from the locker device 1 and is a management server that manages the locker device 1. The management server may be a device owned by a locker operator as an ASP (application service provider), or may be a cloud server or a rental server. The locker management device 2 includes an arithmetic unit 20, a second storage unit 21 (an example of a storage unit), a second control unit 22 (an example of a control unit), and a second communication unit 23.

  The arithmetic unit 20 executes various arithmetic processing by the CPU. The calculation unit 20 calculates operation rate data 21 a and operation quantity data 21 b stored in the second storage unit 21 described later based on the operation state data 50 a received by the second communication unit 23.

  The second storage unit 21 includes a hard disk, a non-volatile memory, and the like. The second storage unit 21 stores the operating status of the locker device 1. The second storage unit 21 includes operating rate data 21a that is an operating rate of the locker device 1, operating amount data 21b that is an operating amount of the locker device 1, and a situation where the storage unit 10 is assigned as the article receiving unit 10A. The allocation data 21c shown and the locker management data 21d for managing the arrangement of the locker device 1, the group, etc. are mainly stored. Further, various control programs (not shown) for executing control of the second control unit 22 are stored in the second storage unit 21.

  The operation rate data 21a is the operation rate of the entire locker device 1 for a fixed period (for example, one day or one week) or a predetermined time (for example, noon) (quantity of active storage units 10 / total quantity of storage units 10 Or the operation rate for each storage unit 10 (operation time of a specific storage unit 10 / fixed period). The operation rate may include “operation rate as the article receiving unit 10A” and “operation rate as the temporary storage unit 10B”. An average usage time per time (total operation time as temporary storage unit 10B / number of times of use) serving as a factor for determining profitability may be used in combination with the “operation rate as temporary storage unit 10B”. The operation rate data 21a and the average use time of the temporary storage unit 10B are calculated by the operation unit 20 based on the operation state data 50a stored in the first storage unit 50 of the locker device 1. In this case, since the profitability is lowered when the average usage time per one time of the temporary storage unit 10B is long, it is preferable to increase the allocated quantity as the article receiving unit 10A as the average usage time is longer. Also, in combination with the “operation rate as temporary storage unit 10B”, an interval from when an item is taken out from temporary storage unit 10B until the next item is put in temporary storage unit 10B (average time of interval, It is also possible to simply use "interval". In this case, since profitability is low when the interval is long, it is preferable to increase the allocated quantity as the article receiving unit 10A as the interval is long.

  The operating quantity data 21b is the operating quantity of the article collection unit 10A (may include the reservation locker in the case of the locker apparatus 1 capable of making a home delivery reservation) in the locker device 1, the operating quantity of the temporary storage unit 10B, the quantity of empty lockers, It is the number of failure lockers, the average value (may be rounded off to become an integer) for a fixed period (for example, 1 day unit, 1 week unit) or the quantity at a predetermined time (for example, noon) It is calculated based on the operating state data 50 a stored in the first storage unit 50 of the locker device 1. Although it is assumed that the lock rate management device 2 calculates the operation rate data 21a and the operation quantity data 21b, the locker device 1 may calculate the operation rate data 21a and the operation amount data 21b, which is not particularly limited.

  The allocation data 21c is the number of storage units 10 assigned as the article receiving unit 10A or the arrangement information of the storage units 10 assigned as the item reception unit 10A. In the assignment data 21 c, the assignment state data 50 c of the first storage unit 50 is set as the initial state of the locker device 1.

  The locker management data 21 d manages network settings, IP address settings, router information, location numbers, group information, and the like of the locker device 1.

  The second control unit 22 temporarily stores the control program and the like stored in the second storage unit 21 in a non-volatile memory, and uses the control programs to execute various processes by the CPU. The second control unit 22 controls the operation of the article receiving unit 10A and the temporary storage unit 10B in the storage unit 10. In the present embodiment, the operation state of the locker device 1 stored in the second storage unit 21. According to the above, the storage unit 10 which can be operated as the article reception unit 10A is set. The storage unit 10 that can be operated as the article reception unit 10A is not only a form that can also be used as the article reception unit 10A in the storage unit 10 that can always be used as the temporary storage unit 10B. This is a term including a mode of setting the unit 10 and limiting the storage unit 10 to be operated as the temporary storage unit 10B.

  The second control unit 22 includes a group setting unit 22a, an allocation quantity setting unit 22b, an allocation and arrangement setting unit 22c, an initial setting unit 22d, and a charge setting unit 22e.

  The group setting unit 22a divides the plurality of locker devices 1 into groups and causes the second storage unit 21 to store the locker management data 21d. Geographical positions of a plurality of locker devices 1 belonging to the same group set by the group setting unit 22a are close. For example, a plurality of locker devices 1 at the east exit of the station are set in the same group, and a plurality of locker devices 1 at the west exit of the station are set in the same group. In addition, a plurality of locker devices 1 arranged in the same whole station may be set as one group, or the locker devices 1 installed in facilities such as a convenience store near the station may be included in the same group. .

  The allocation quantity setting unit 22b sets the allocation quantity of the storage unit 10 that can be operated as the article receiving unit 10A. Although the details will be described later, the allocation quantity setting unit 22b operates as the article receiving unit 10A based on the operation rate data 21a, the operation quantity data 21b, the allocation data 21c and the locker management data 21d stored in the second storage unit 21. Change the allocation amount of the possible storage unit 10.

  The allocation arrangement setting unit 22c sets the arrangement of the storage unit 10 that can operate as the article receiving unit 10A. Although the details will be described later, the arrangement of the storage unit 10 operable as the article reception unit 10A based on the operation rate data 21a, the operation quantity data 21b, the allocation data 21c and the locker management data 21d stored in the second storage unit 21. Change

  The initial setting unit 22 d performs initial setting of the locker device 1 based on the password input by the locker device 1. Although the details will be described later, the password of the locker device 1 is authenticated, and network setting, IP address setting, router information, location number, etc. of the locker device 1 to be newly installed are automatically performed based on the locker management data 21d. Set

  The charge setting unit 22 e sets the charge according to the use form of the locker device 1. Although the details will be described later, a discounted charge or the like is set according to the time of operation as the article collection unit 10A.

  In the second communication unit 23, update information such as the allocated quantity of the storage unit 10 operable as the article reception unit 10A and the arrangement of the storage unit 10 operable as the article reception unit 10A set by the second control unit 22 It transmits to the first communication unit 58 wirelessly or by wire. Then, the first communication unit 58 having received the update information transmits the update information to the first storage unit 50 to rewrite the existing data, and the first control unit 51 is based on the rewritten data of the first storage unit 50. The first control unit 51 controls the operation of the storage unit 10.

[Article delivery system, article collection system]
Subsequently, an article delivery system and an article recovery system will be described using FIGS. 3 to 4. The article delivery system is a system that is executed when the article ordered by the user is received from the article receiving unit 10A of the storage unit 10. The item collection system is a system that is executed when the delivery company collects the item when the user does not receive the ordered item from the item collection unit 10A by the receipt deadline. The article delivery system and the article recovery system are configured such that the locker device 1, the locker management device 2, the delivery management device 3, the commodity management device 4, and the user terminal 6 can communicate. Here, the delivery management device 3 is a device (including the portable terminal of the delivery trader) owned by the delivery trader, and the product management device 4 receives an order for the product and operates an operating trader who arranges the received product (for example, operates an internet shopping) Equipment owned by the

  FIG. 3 shows a flow diagram of an article delivery system that uses a home delivery box when the user purchases a product by Internet shopping or the like. First, a product is ordered from the user terminal 6 such as a portable terminal or a PC to the product management device 4, and a date of receipt is designated (S11). Next, the product management device 4 transmits the inquiry number and the date and time of receipt to the delivery management device 3 (S12). At this time, although not shown, information such as an inquiry number and a receipt date is transmitted from the product management device 4 to the user terminal 6 as a receipt completion mail.

  Next, the delivery management device 3 transmits the delivery number and the collection number to the locker management device 2 together with the inquiry number and the receipt date (S13). At this time, when the delivery company and the collection company are different, the delivery management apparatus 3 of each company transmits the delivery number and the collection number to the locker management apparatus 2. Next, the locker management device 2 transmits the inquiry number, the date and time of receipt, the delivery number, and the collection number to the corresponding locker device 1 (S14). Then, when the delivery company delivers the package to the corresponding locker device 1 and the item receiving unit 10A of the locker device 1 is locked, the delivery completion information of the package (including the position information of the item receiving unit 10A of the corresponding locker device 1) ), The inquiry number and the delivery number are transmitted to the locker management device 2, and the locker management device 2 transmits the same information to the delivery management device 3 (S15 to S16). Next, the delivery management device 3 transmits the delivery completion information and the inquiry number to the commodity management device 4, and the commodity management device 4 transmits the delivery completion notification and the inquiry number to the user terminal 6 (S17 to S18).

  The user who receives the delivery completion notification receives the package by inputting the inquiry number (may be a newly issued password) to the corresponding locker device 1, and the locker device 1 receives the package receipt completion information and The inquiry number is transmitted to the locker management device 2, and the locker management device 2 transmits the same information to the delivery management device 3 (S21 to S22). Next, the delivery management device 3 transmits the receipt completion information and the inquiry number to the commodity management device 4, and the commodity management device 4 transmits the receipt completion notification and the inquiry number to the user terminal 6 (S23 to S24).

  FIG. 4 shows a flow diagram of the goods recovery system when the user does not receive the goods by the receipt date. The flow up to the date of receipt is the same as S1 to S18 in FIG. A collection deadline is set after a predetermined time has elapsed from the date of receipt. When the collection deadline comes, the locker device 1 transmits that effect and the inquiry number and collection number to the locker management device 2, and the locker management device 2 delivers the inquiry number and collection number together with the collection expiration notification. It transmits to the management apparatus 3 (S31 to S32). Next, the delivery management device 3 transmits the collection time together with the inquiry number and the collection number to the locker management device 2, and the locker management device 2 transmits the same information to the corresponding locker device 1 (S33 to S34).

  Then, the collection company collects the package from the locker device 1 and transmits the package collection completion information, the inquiry number and the collection number to the locker management device 2 when the article receiving unit 10A of the locker device 1 is locked. The locker management device 2 transmits the same information to the delivery management device 3 (41 to S42). Next, the delivery management device 3 transmits the collection completion information and the inquiry number to the product management device 4, and the product management device 4 transmits the collection notification and the inquiry number to the user terminal 6 (S43 to S44).

  In the article delivery system / article recovery system described above, the locker management device 2 manages the article receipt unit 10A of the locker device 1, and the delivery company is the article receipt unit 10A obtained from the locker management device 2. The locker device 1 to be the delivery destination is determined based on the space information. Therefore, when the delivery company arrives at the site, all the storage units 10 available as the article collection unit 10A may be used as the temporary storage unit 10B and may not be used as the article collection unit 10A. Therefore, a locker management system or a control method of the locker management device 2 and a control program which are easy for the delivery company to use while securing the profitability as the temporary storage unit 10B will be described below.

[Locker Management Method, Locker Management Program]
(First embodiment)
A third embodiment of a locker management method and a locker management program using the locker management device 2 in the third locker device 1C which is a single locker which is not grouped into any one will be described with reference to FIGS. The embodiment described below is executed by a program installed in the locker device 1 or the locker management device 2.

  The locker management method (locker management program) is a first step (first process, # 50 in FIG. 5) in which the second storage unit 21 of the locker management device 2 shown in FIG. 2 stores the operation status of the third locker device 1C. And, in the storage unit 10 of the third locker device 1C, the second control unit 22 of the locker management device 2 at least temporarily sends an article receiving unit 10A for shipping or arrival by the delivery of the delivery company and the temporary storage for luggage storage And an operation state of the third locker device 1C stored in the second storage unit 21 in the second step (second process). In accordance with the above, control for setting the storage unit 10 that can be operated as the article reception unit 10A is included. In the present embodiment, in the second step (the second process), the allocated quantity setting unit 22b of the second control unit 22 sets the allocated quantity of the storage unit 10 that can operate as the article receiving unit 10A (# of FIG. 5). 51 to # 57).

  The second storage unit 21 is an operating status of the third locker device 1C at a predetermined time (for example, noon) (group state of the locker device 1, operation rate, reservation unit 10A (in the case of the locker device 1 capable of making home delivery reservations) May be stored in the temporary storage unit 10B (the number of empty lockers) (# 50 in FIG. 5). Next, the group setting unit 22a determines whether or not there are a plurality of locker devices 1 in the group, and in the case of a plurality (# 51 Yes determination in FIG. 5), the process shifts to an intra-group assignment processing subroutine described later. On the other hand, in the present embodiment, since the third locker device 1C is a single locker which is not grouped into any (# 51 Nо determination in FIG. 5), the allocation quantity setting unit 22b has an operation rate (the storage unit 10 being operated). It is determined whether or not the total number of storage units 10) is equal to or greater than a predetermined value (for example, 50%) (# 52 in FIG. 5). In the present embodiment, as the operation rate, as shown in FIG. 6, the number obtained by adding the operating quantity of the article receiving section 10A and the operating quantity of the temporary storage section 10B is the quantity of the storage section 10 in operation. .

  If the operation rate is less than the predetermined value (# 52 N o determination in FIG. 5), the storage sections 10 operable as the article receiving section 10A are increased within the number of vacant lockers (# 54 in FIG. 5). In this case, in order to increase the operation rate of the third locker device 1C, it is preferable to set the total number of free lockers as the storage portion 10 that can be operated as the article receiving portion 10A. If an empty locker that is not in operation is set as the storage unit 10 that can be operated as the goods reception unit 10A, the convenience of the delivery company can be improved by increasing the goods reception unit 10A without losing the profitability of the temporary storage unit 10B. Can.

  On the other hand, as shown in FIG. 6, when the operation rate is equal to or higher than the predetermined value (for example, 56%, # 52 Yes determination in FIG. 5), the allocation quantity setting unit 22b determines whether there is an empty locker (FIG. 5) # 53). As a result of the determination, if there is no empty locker (# 53 Nо determination in FIG. 5), the demand for the temporary storage unit 10B is high, so the number of storage units 10 operable as the article receiving unit 10A is decreased to improve profitability. The process is executed (# 55 in FIG. 5).

  On the other hand, as a result of the determination, when there are empty lockers as shown in FIG. 6 (14 pieces, # 53 Yes determination in FIG. 5), the operation quantity of temporary storage unit 10B is a predetermined quantity (for example, 16 for the total quantity of 32). ) Or not (# 54 in FIG. 5). When temporary storage unit 10B is equal to or larger than the predetermined number (# 56 Yes in FIG. 5), storage section 10 operable as article receiving unit 10A is decreased (# 57 in FIG. 5). At this time, when the average use time of the temporary storage unit 10B (total operating time as the temporary storage unit 10B / the number of uses) is equal to or more than a predetermined time, the storage units 10 operable as the article receiving unit 10A may be increased. . Further, when the interval of the temporary storage unit 10B is equal to or longer than a predetermined time, the storage unit 10 that can be operated as the article receiving unit 10A may be increased. On the other hand, as shown in FIG. If it is less than the quantity (10 pieces, # 56 N o determination in FIG. 5), the storage sections 10 operable as the article receiving section 10A are increased (# 58 in FIG. 5) In this embodiment, the article receiving section 10A is operable The storage portion 10 is increased from the initial allocation quantity of 10 to 15 pieces.

  As a result, it is possible to increase the working quantity of the goods collection unit 10A according to the situation, and thus the convenience of the delivery company can be enhanced. Moreover, since the locker device 1 having a high operation rate reduces the allocated quantity as the article receiving unit 10A, the profitability is not impaired.

Second Embodiment
Subsequently, in the first locker device 1A and the second locker device 1B as grouped lockers using FIG. 5 and FIGS. 7 to 8, the locker management method using the locker management device 2 and the locker management program Two embodiments will be described.

  The locker management method (locker management program) is a first step (first process) in which the second storage unit 21 of the locker management device 2 shown in FIG. 2 stores the operating conditions of the first locker device 1A and the second locker device 1B. In the storage unit 10 of the first locker device 1A and the second locker device 1B in FIG. 5, the second control unit 22 of the locker management device 2 at least sends out or arrives by delivery of a delivery company's goods. And a second step (second process) for controlling the operation of the article storage unit 10A and the temporary storage unit 10B for storing the luggage, and the second step (second process) includes a second storage unit 21. Controls the setting of the storage unit 10 that can be operated as the goods reception unit 10A according to the operating conditions of the first locker device 1A and the second locker device 1B stored inIn the present embodiment, in the second step (the second process), the allocated quantity setting unit 22b of the second control unit 22 sets the allocated quantity of the storage unit 10 that can operate as the article receiving unit 10A (# of FIG. 5). 51, # 71 to # 80 in FIG.

  The second storage unit 21 is an operation status of the first locker device 1A and the second locker device 1B at predetermined times (for example, noon) every day (group state of locker device 1, operation rate, article reception unit 10A In the case of the locker device 1, the allocation and operation quantities of the reservation locker may be stored, the operation quantity of the temporary storage unit 10B, and the quantity of empty lockers) (# 50 in FIG. 5). Then, group setting unit 22a determines whether there are a plurality of locker devices 1 in the group, and if there are a plurality of locker devices 1 (# 51 Yes determination), the process proceeds to an intra-group allocation processing subroutine. As shown in FIG. 8, in the present embodiment, since the first locker device 1A and the second locker device 1B are grouped, the process shown in FIG. 7 is executed. First, the allocation quantity setting unit 22b of the second control unit 22 selects the second locker device 1B having the lowest operation rate (the number of operating storage units 10 / the total number of storage units 10) (FIG. 8). The operation rate 56% of the first locker device 1A, the operation rate 28% of the second locker device 1B, # 71 in FIG. 7). In the present embodiment, as shown in FIG. 8, the number of storage sections 10 in operation is the quantity obtained by adding the operation quantity of the article receiving section 10A and the operation quantity of the temporary storage section 10B as the operation rate. And

Next, the allocation quantity setting unit 22b sets the storage unit 10 that can operate as the article reception unit 10A based on the total quantity of empty lockers (37 in total in FIG. 8) and the overall operation rate (42% on average in FIG. 8) # 72 in FIG. 7). For example, when the total quantity (Xa) and the overall operation rate (Xb) of the empty lockers are used, the allocated quantity of storage sections 10 (Y) that can operate as the article receiving section 10A is set based on the following formula Ru. For example, in the example shown in FIG. 8, the 25 storage units 10 that can operate as the item reception unit 10A are set.
Y = αXa / Xb
Here, α is set based on machine learning from the actual value, and is updated each time.

  Next, the allocation quantity setting unit 22b determines whether the operating quantity of the temporary storage unit 10B of the second locker device 1B is less than or equal to the operating quantity of the temporary storage unit 10B of the other first locker device 1A (FIG. 7). # 73). At this time, the average usage time of each temporary storage unit 10B (total operation time as temporary storage unit 10B / number of times of use) may be used as a determination index. Also, the interval of each temporary storage unit 10B may be used as a judgment index. As shown in FIG. 8, when the operating quantity (five) of the temporary storage unit 10B of the second locker device 1B is less than the operating quantity (10) of the temporary storage unit 10B of the other first locker apparatus 1A (FIG. 8) 7 (# 73 Yes determination), the assigned quantity setting unit 22b preferentially assigns the empty locker of the second locker device 1B as the storage unit 10 that can be operated as the article receiving unit 10A (# 74 in FIG. 7). In the present embodiment, the storage unit 10 that can be operated as the item reception unit 10A of the second locker device 1B is increased from the initial allocation quantity of 10 to 17 pieces. The increase quantity may be increased in inverse proportion to the operation quantity of each temporary storage unit 10B, or by multiplying the storage unit 10 which can be operated as the article reception unit 10A of the whole group by a predetermined ratio. It may be increased and is not particularly limited.

  Then, the allocated quantity setting unit 22b sets the storage unit 10 that can be operated as the item reception unit 10A of the other first locker device 1A (# 75 in FIG. 7). In the present embodiment, twenty-five storage sections 10 that can operate as the article reception section 10A of the entire group are set to 25. Therefore, the storage section 10 that can operate as the article reception section 10A of the other first locker device 1A is , Reduced from the initial allocation of 10 to 8 (see Figure 8).

  When the operation quantity of the temporary storage unit 10B of the locker device 1 is larger than that of the temporary storage unit 10B of the other locker device 1 (# 73 determination in FIG. 7), the allocation quantity setting unit 22b It is determined whether the operation quantity of temporary storage unit 10B is equal to or greater than a predetermined quantity (for example, 16 for a total quantity of 32) (# 76 in FIG. 7). At this time, the average use time of the temporary storage unit 10B (total operation time as the temporary storage unit 10B / the number of times of use) may be used as a determination index. If the working quantity of the temporary storage unit 10B of the locker device 1 is equal to or greater than the predetermined number (# 76 Yes determination in FIG. 7), the locker device 1 can expect revenue as the temporary storage unit 10B. Among the other locker devices 1, the temporary storage unit 10B preferentially allocates an empty locker of the locker device 1 smaller than the predetermined number as the storage unit 10 operable as the article receiving unit 10A (# 77 in FIG. 7). Then, the allocated quantity setting unit 22b sets, for the remaining locker devices 1, the storage unit 10 that can be operated as the article reception unit 10A (# 78 in FIG. 7).

  On the other hand, if the working quantity of temporary storage unit 10B of locker device 1 is less than the predetermined number (# 76 N o determination in FIG. 7), allocated quantity setting unit 22b prioritizes the empty locker of the locker device 1 and the article receiving unit The storage section 10 which can be operated as 10A is assigned (# 79 in FIG. 7). Then, the allocated quantity setting unit 22b sets the storage unit 10 that can be operated as the item reception unit 10A of another locker device 1 (# 80 in FIG. 7).

  This makes it possible to efficiently increase the operating quantity of the article receiving unit 10A, and thus the convenience of the delivery company can be enhanced. In addition, since the empty locker of the locker device 1 having a low operation rate is assigned as the article receiving unit 10A, the profitability is not impaired. Moreover, by grouping the plurality of locker devices 1, a margin is created in the storage unit 10 as the article receiving unit 10A, so it is possible to prevent the problem that the delivery company can not deliver due to the shortage of the article receiving unit 10A. . The geographically similar positions of the grouped first locker device 1A and the second locker device 1B are close to each other, so that it is possible to easily find out the vacant article receiving unit 10A, and the convenience of the delivery company can be improved. It can be enhanced.

Third Embodiment
Subsequently, a locker management method using the locker management device 2 and a third embodiment of the locker management program in the locker device 1 shown in FIG. 2 will be described with reference to FIGS. 9 to 10. In the present embodiment, in addition to the first embodiment and the second embodiment, in the locker management device 2, the operation status of the locker device 1 stored in the second storage unit 21 is the operation status of each of the plurality of storage units 10. The allocation arrangement setting unit 22c of the second control unit 22 sets the storage unit 10 that can operate as the article reception unit 10A, based on the operation status of each storage unit 10.

  The second storage unit 21 is an operating condition of each storage unit 10 in the locker device 1 within a fixed period (for example, the latest one week) (the overall operation ratio of each storage unit 10, the operation ratio of the temporary storage unit 10B of each storage unit 10 Is stored (# 90 in FIG. 9). Allocation allocation setting unit 22c determines whether the overall operation rate of each storage unit 10 (total operation time of storage unit 10 / fixed period) is equal to or higher than a first predetermined value (for example, 30%) (# 91 in FIG. 9). ). When the operation rate of the storage unit 10 is less than the first predetermined value (# 91 No determination in FIG. 9), as shown in FIG. 10, the allocation arrangement setting unit 22c can operate the corresponding storage unit 10 as the article reception unit 10A. It sets to the following storage part 10 (# 95 of FIG. 9).

  On the other hand, when the overall operation rate of storage unit 10 is equal to or higher than the first predetermined value (# 91 Yes determination in FIG. 9), allocation / arrangement setting unit 22c determines the operation rate of temporary storage unit 10B in the corresponding storage unit 10 (temporary storage unit It is determined whether or not the total operation time of 10 B / fixed period) is equal to or greater than a second predetermined value (for example, 50%) (# 92 in FIG. 9). At this time, the average usage time of the corresponding temporary storage unit 10B (total operation time as temporary storage unit 10B / number of times of use) may be used as a judgment index. Further, the interval of the corresponding temporary storage unit 10B may be used as a judgment index. If the operation rate of the temporary storage unit 10B in the corresponding storage unit 10 is equal to or higher than the second predetermined value (# 92 Yes determination in FIG. 9), the storage unit 10 can expect earnings as the temporary storage unit 10B. As shown, the allocation arrangement setting unit 22c sets the storage unit 10 exclusively for the temporary storage unit 10B (# 93 in FIG. 9). On the other hand, when the operation rate of temporary storage unit 10B in the corresponding storage unit 10 is less than the second predetermined value (# 92 Nо determination in FIG. 9), to increase the operation ratio of storage unit 10, as shown in FIG. Then, allocation allocation setting unit 22c sets storage unit 10 as storage unit 10 that can be operated as article reception unit 10A (# 94 in FIG. 9).

  This makes it possible to increase the number of items received by the item collection unit 10A, thereby enhancing the convenience of the delivery company. Moreover, since the storage unit 10 having a low operation rate as the temporary storage unit 10B is assigned as the article reception unit 10A, the profitability is not impaired.

Fourth Embodiment
Subsequently, a locker management method using the locker management device 2 shown in FIG. 2 and a fourth embodiment of the locker management program in the locker device 1 will be described using FIGS. In the present embodiment, in addition to the first embodiment and the second embodiment, in the locker management device 2, the operation status of the locker device 1 stored in the second storage unit 21 is the operation status of each of the plurality of storage units 10. The allocation arrangement setting unit 22c of the second control unit 22 sets the storage unit 10 that can operate as the article reception unit 10A, based on the operation status of each storage unit 10. In this embodiment, when the allocation arrangement setting unit 22c sets the storage unit 10 that can operate as the item reception unit 10A, the use other than the item reception unit 10A corresponding to the size of the item to be delivered is prohibited. . "The size of the article" refers to the size of the vertical, horizontal, and depth of the article, and the "item receiving portion 10A corresponding to the size of the article to be delivered" refers to the vertical, horizontal, and depth of the article The article receiving unit 10A having the smallest volume among the item receiving units 10A having the internal space of

  The second storage unit 21 stores the operation status (the overall operation rate of each storage unit 10 for each size) of each storage unit 10 in the locker device 1 for a fixed period (for example, one day) (# in FIG. 11). 110). Allocation allocation setting unit 22c determines whether the overall operation rate of each storage unit 10 (total operation time of storage unit 10 / fixed period) is equal to or higher than a predetermined value (for example, 30%) (# 111 in FIG. 11). When the overall operation rate of the storage unit 10 is less than the predetermined value (# 111 No in FIG. 11), the allocation placement setting unit 22c sets the corresponding storage unit 10 in the storage unit 10 that can be operated as the article reception unit 10A ( # 115 in FIG.

  On the other hand, when the overall operation rate of the storage unit 10 is equal to or higher than the predetermined value (# 111 Yes determination in FIG. 9), the allocation arrangement setting unit 22c determines that the size A corresponding to the size of the item to be delivered as shown in FIG. Only the article reception unit 10A is displayed, and the use as the article reception unit 10A of the other size B and size C is prohibited (# 112 in FIG. 11). In addition, when the size of the item to be delivered is unknown, only the smallest size A is automatically displayed, and the use as the size B, size C item receiving unit 10A larger than the size A is prohibited. You may. If there is a request for changing the size from the delivery management device 3 of the delivery company to the locker management device 2 (# 113 Yes determination in FIG. 11), the allocation / arrangement setting unit 22c sets the size B, as shown in FIG. Among the empty lockers of size C, the storage section 10 operable as the article receiving section 10A is displayed (# 114 in FIG. 11).

  Thereby, in the locker device 1 with a high overall operation rate, profitability can be improved by dedicating the size B and size C with high charge settings to the temporary storage unit 10B. On the other hand, accepting the resizing request as necessary does not impair the convenience of the delivery company.

(Fifth embodiment)
In this embodiment, the initial setting unit 22d of the second control unit 22 of the locker management device 2 shown in FIG. 2 determines whether the authentication information transmitted from the locker device 1 matches the predetermined registration information. If they match, the initial setting of the locker device 1 is performed. This embodiment relates to improvement of the setting method when installing the locker device 1 anew.

  As shown in FIG. 13, when newly installing the locker device 1, the locker management data 21 d of the locker management device 2 includes position data 50 b such as network settings, IP address settings, router information and location numbers of the locker device 1. The personal identification number is stored in second storage unit 21 (# 130). At this time, the security code is expanded in advance to the local installation member of the installer who newly installs the locker device 1. Then, the field installation member pushes the “initial connection” button displayed on the display device 52 of the central control unit 5 of the locker device 1, and transmits an initial setting request to the locker management device 2. Then, when the initial setting request is made (# 131 Yes determination), initial setting unit 22d transmits the personal identification number request to locker device 1 (# 132). Next, the field installation member inputs the PIN code on the PIN code input screen displayed on the display device 52 and transmits it to the locker management device 2. Then, the initial setting unit 22d acquires the IP address of the locker device 1 that is the transmission source, and the received password does not match the stored password corresponding to the IP address of the locker device 1 that is the transmission source. (# 133 determination), the locker device 1 is notified of the non-coincidence, and the field installation member is urged to input again (# 134). On the other hand, when the received password is identical to the password stored corresponding to the IP address of locker device 1 which is the transmission source (# 133 Yes determination), initial setting unit 22d sets the second communication unit 23 to the first The position data 50 b is transmitted to the communication unit 58, and initialization of the locker device 1 is performed.

  As a result, it is possible to save time and effort for the field installation member to manually input the initial setting of the position data 50b to the locker device 1, and to prevent erroneous input even if the installation worker does not have knowledge about the network. Moreover, the initial setting is quickly performed, and the management of the setting information is centrally managed by the locker management device 2, which is efficient.

Sixth Embodiment
In the present embodiment, when the charge setting unit 22e of the second control unit 22 of the locker management apparatus 2 shown in FIG. 2 determines that the number of empty lockers available as the article receiving unit 10A is equal to or less than a threshold (for example, 5), The charge setting of the locker device 1 is changed.

  As shown in FIG. 14, when charge setting unit 22e determines that the number of empty lockers available as article receiving unit 10A is less than or equal to the threshold (# 140 Yes determination), the charge setting of locker device 1 is changed (# 141). To change the charge setting includes a change in charge such as “charge discount, late charge, point award or prize participation” or setting change that is not currency but is indirectly converted into a product.

  The charge setting unit 22 e changes the charge setting data 50 d of the first storage unit 50 via the second communication unit 23 and the first communication unit 58 when used as the temporary storage unit 10 B, and changes the charge setting. The contents are displayed on the display device 52 of the locker device 1 or printed by the printer 56. Specifically, the contents such as "If there is a package discount by 円 yen if the package is taken out by xxx hour (specified time)" are displayed and printed on the screen. Further, in the case of the locker device 1 capable of making a home delivery reservation as the article collection portion 10A, the charge setting portion 22e displays the contents of the changed charge setting on the display device 52 of the locker device 1 when there is a home delivery reservation with designated time. , And may be printed by the printer 56. Specifically, when the user does not take out the product by the designated time, charge setting such as charging a late charge is made. Further, when used as the article receiving unit 10A, the content of the charge setting may be transmitted to the portable terminal of the user.

  Then, charge setting unit 22e determines whether the user has taken out the package earlier than the designated time (# 142). When the user takes out the package earlier than the designated time (# 142 Yes judgment), the preferential treatment of the charge (for example, charge discount, point charge to the IC card, UR code screen display or print such as access URL to the prize site) Receipt etc.) is executed (# 143).

  On the other hand, when the user does not take out the package earlier than the designated time (# 142 No judgment), the normal take-off time (for example, 24 hours for temporary storage unit 10B, delivery deadline for article receiving unit 10A) It is determined whether or not the delivery of the package is delayed (# 144). When the user takes out the package earlier than the normal take-out time (# 144 No determination), the normal charge is charged (# 145). On the other hand, when the delivery of the package is delayed behind the normal removal time (# 144 Yes determination), the arrearage penalty (a raise of the arrearage fee etc.) is executed (# 146).

  By thus setting the charge discount etc., the user of the temporary storage unit 10B operates an incentive to take out the package quickly, and the possibility of the storage unit 10 becoming an empty locker increases, so that the article receiving unit 10A runs short. Can be prevented and the convenience of the delivery company can be enhanced. Moreover, since it leads to an increase in the operation rate of the temporary storage unit 10B, the profitability of the locker device 1 can be improved. The charge setting unit 22 e of the present embodiment may be provided in the first control unit 51 of the locker device 1 and is not particularly limited.

(Seventh embodiment)
In the present embodiment, the allocated quantity setting unit 22b of the second control unit 22 of the locker management device 2 shown in FIG. The use of the product collection unit 10A is forcibly prohibited. As a result, even if the delivery company's courier member visits the site and tries to store the article in the article collection unit 10A, the display device 52 displays that use is prohibited, and the courier can not use the locker device 1 It becomes.

  The second storage unit 21 is an operation rate data 21a which is an operation rate of the locker device 1 corresponding to a date (for example, every hour) and an operation amount which is an operation quantity of the locker device 1 corresponding to the date (for example every hour) The quantity data 21b is stored. The allocated quantity setting unit 22b keeps the time zone or the day of the week when the operating condition of the locker device 1 stored in the second storage unit 21 is good (for example, the state where the quantity of empty lockers is less than a predetermined value continues for a predetermined time or more). In the time zone or day of the week), the use as the article receiving unit 10A is prohibited. The allocated quantity setting unit 22b may prohibit the use as the article receiving unit 10A based on the manually input date and time (for example, a time zone in which an irregular event or the like is held nearby).

  FIG. 15 shows a display example of the delivery management device 3 (mobile terminal etc.) of the delivery company. When the allocated quantity setting unit 22b prohibits the locker device 1 from using the article receiving unit 10A, the locker management device 2 indicates that the delivery management device 3 of the delivery company does not have the storage unit 10 that can be used as the item reception unit 10A. introduce. At this time, as shown in FIG. 15, “delivery” can not be specified on the display screen of the delivery management device 3, and is described as “out of delivery available time”. On the other hand, the "collection" button can be designated so that articles can be collected from the storage unit 10 for which the collection deadline has come.

  In the present embodiment, the profitability of the locker device 1 can be improved by prohibiting the use as the article receiving unit 10A in a time zone or a day when use as the temporary storage unit 10B is expected. In addition, the locker device 1 can be efficiently operated by urging the delivery company to use the article receiving unit 10A as a temporary storage unit 10B in a low profitability time zone or day (for example, early morning or weekday). Can.

Other Embodiments
(1) The embodiments described above can be used in combination as appropriate.
(2) The locker management device 2 or the locker management program in the above-described embodiment may be incorporated in the locker device 1.
(3) The locker device 1 may execute part of the process performed by the locker management device 2 in the above-described embodiment, and is not particularly limited. For example, the locker device 1 may have the calculation unit 20 of the locker management device 2.
(4) Although the locker device 1 of the embodiment described above has a form that can be always used as the temporary storage unit 10B even if the storage unit 10 can be operated as the item reception unit 10A, it can be operated as the item reception unit 10A The storage unit 10 may be used only for the article receiving unit 10A. Further, when an article delivery reservation is made to the storage unit 10 which can operate as the article receiving unit 10A, the use as the temporary storage unit 10B may be prohibited.

  INDUSTRIAL APPLICABILITY The present invention is applicable to a locker management system that manages a locker device having a plurality of storage units, a locker management device, a locker management method, and a locker management program.

1: locker device 2: locker management device 10: storage unit 10A: article receiving unit 10B: temporary storage unit 21: second storage unit (storage unit)
22: Second control unit (control unit)
22a: group setting unit 22b: allocation quantity setting unit

Claims (11)

A locker management system comprising: a locker device having a plurality of storage units for storing articles; and a locker management device for managing the locker device,
The locker management device
A storage unit that stores the operating status of the locker device;
The storage unit includes at least a control unit that controls operations of an article receiving unit for shipping or arriving by delivery of a delivery company's articles and a temporary storage unit for storing luggage;
The locker management system, wherein the control unit sets the storage unit that can be operated as the article reception unit according to the operation status of the locker device stored in the storage unit.   The locker management system according to claim 1, wherein the control unit sets an allocated quantity of the storage units operable as the item reception unit.   The locker management system according to claim 2, wherein the control unit sets an empty locker not operating among the plurality of storage units as an allocation quantity of the article receiving unit. The operation status of the locker device stored in the storage unit includes the operation status of the storage unit operated as the temporary storage unit,
The locker management system according to claim 2 or 3, wherein the control unit sets an allocated quantity of the storage units operable as the article receiving unit, based on an operating condition of the storage units operated as the temporary storage unit. The operating condition of the locker device stored in the storage unit includes the operating condition of the locker device within a fixed period,
The control unit sets the allocation quantity of the storage unit operable as the article receiving unit, based on the operating condition of the locker device within the fixed period stored in the storage unit. Locker management system according to any one. The locker management device has a group setting unit that divides a plurality of locker devices into groups.
The locker management system according to any one of claims 1 to 5, wherein the control unit sets, for each of the groups set by the group setting unit, the storage unit operable as the article receiving unit.   The locker management system according to claim 6, wherein the plurality of locker devices belonging to the same group set by the group setting unit are close in geographical position. The operating status of the locker device stored in the storage unit includes the operating status of each of the plurality of storage units,
The locker management system according to any one of claims 1 to 7, wherein the control unit sets the storage unit which can operate as the article receiving unit, based on the operation status of each of the storage units. In a locker management device for managing a locker device having a plurality of storage units for storing articles,
A storage unit that stores the operating status of the locker device;
The storage unit includes at least a control unit that controls operations of an article receiving unit for shipping or arriving by delivery of a delivery company's articles and a temporary storage unit for storing luggage;
The locker management apparatus, wherein the control unit sets the storage unit operable as the article reception unit according to the operation status of the locker device stored in the storage unit. In a locker management method for managing a locker device having a plurality of storage units for storing articles,
A first step of storing an operating condition of the locker device;
The storage unit includes at least a second step of controlling operations of an article receiving unit for shipping or receiving by the delivery of an item by a delivery trader and a temporary storage unit for storing luggage;
The locker management method according to claim 2, wherein the second step includes control for setting the storage unit operable as the article reception unit according to the operation status of the locker device stored in the storage unit. A locker management program for causing a computer to execute locker management for managing a locker device having a plurality of storage units for storing articles.
A first process for storing the operating status of the locker device;
The storage unit includes at least a second process for controlling operations of an article receiving unit for shipping or receiving by the delivery of an item by a delivery company and a temporary storage unit for storing luggage;
The locker management program according to claim 1, wherein the second process includes a process of setting the storage unit operable as the article reception unit according to the operation status of the locker device stored in the storage unit.

Images