JP2013023363A - Baggage management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a baggage management system which allows a baggage deposit procedure to be automatically performed and enables a user to go to a boarding gate without stopping by a baggage claim counter.SOLUTION: By a control part 16, boarding information of a boarding ticket read by an airline ticket read part 12 is transmitted to a boarding management system 20 through a communication control part 19. After the collation of boarding reservation information of the boarding management system 20 and the boarding information is completed, and by the control part 16, an RFID tag 14 for baggage in which the boarding information and baggage information are recorded is issued by an issuing part 15. After a user sticks the RFID tag 14 for the baggage to the baggage, by the control part 16, the boarding information and baggage information are transmitted to a baggage management server 24 by a tag communication part, and the boarding reservation information of the boarding management system 20 and the baggage information are associated with each other by the baggage management server 24.

Description

  BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a luggage management system, and more particularly to a luggage management system capable of automatically performing baggage deposit procedures and allowing a user to go to a boarding gate without having to stop at a baggage deposit counter. It is.

  Conventionally, for example, at an airport, a robot configured to be able to move autonomously provides life support, drinks, newspapers, etc. to customers in the service area such as an airport lounge, or holds the baggage of the departing customer Techniques for providing incoming services have been proposed. As such technology, conventionally, service request contents from service target persons are acquired, confirmation items necessary for implementation of the request contents corresponding to the current service area are acquired from the database, and service is performed according to the confirmation items. After confirming the presence or absence of necessary information from the requested content, the technology that selects the most suitable device for information acquisition for insufficient information, acquires the information that is insufficient for service implementation on that device, and discloses the service is disclosed. (For example, refer to Patent Document 1).

  Here, in general, baggage that passengers who use airplanes can bring into the aircraft are limited by the total weight and size, and for passengers who can not carry on the aircraft, they must bring them to the manned baggage counter. It is presented together with the air ticket and asks the staff to perform the deposit procedure.

  Such a check-in procedure is called a passenger baggage handling system, where the baggage counter staff reads the airline ticket, measures the checked baggage of the passenger, affixes the issued baggage tag to the checked baggage, and then the baggage is a passenger baggage handling system Enter the check-in conveyor line. On the other hand, the passenger receives a baggage tag stub (baggage exchange certificate) from the attendant and checks the baggage tag flowing on the baggage claim conveyor at the arrival airport to receive the checked baggage. Then, the baggage thrown into the check-in conveyor line from the counter is joined to the collecting conveyor via the standby conveyor, and is conveyed to the makeup conveyor at the unloading site via the transport conveyor / sorting device. . Then, the baggage is manually loaded onto the container on the makeup conveyor and then carried to the boarding machine by the container towing vehicle.

JP 2008-149427 A

  However, in the conventional baggage check-in procedure, it is necessary to stop at the baggage check-in counter before going to the security checkpoint if there is a check-in baggage even for passengers who have a boarding pass with a web check-in. There is. In addition, passengers who check in at an airport need to go to a baggage storage counter after issuing a boarding pass with an automatic check-in machine. Furthermore, at airports where in-line screening has not been introduced, since baggage screening is carried out before queuing at the baggage storage counter, it takes a lot of time for baggage check-in procedures. have.

  In particular, during the busy season of air passengers, it takes a lot of time just to deposit baggage, and it takes a considerable amount of time for the passenger to go to the boarding gate via the security checkpoint. There is a problem that passenger boarding is delayed, and there is a possibility that it will interfere with the scheduled departure of the passenger aircraft. On the other hand, airlines are also expected to reduce personnel costs by automating deposit procedures and reducing staff. However, there has been no system that can automate such baggage deposit procedures.

  The present invention has been made in view of the above points, and can perform a baggage depositing procedure automatically, and a user can go to the boarding gate without having to stop at a baggage deposit counter. Is intended to provide.

In order to achieve the above object, according to the present invention, a luggage management system according to claim 1 includes a control unit that performs various controls, an operation unit that performs various operations, and an airline ticket reading unit that reads boarding information of a boarding pass. A ticket issuing unit that issues a baggage tag in which boarding information and baggage information are recorded based on boarding information read by the airline ticket reading unit, a communication control unit that communicates the boarding information, and the boarding information And a tag management unit for communicating package information, and a package management device comprising:
A boarding management system in which boarding reservation information is registered in advance;
A luggage management server in which luggage information is registered and communicated with the boarding management system;
The control unit transmits the boarding information of the boarding pass read by the airline ticket reading unit to the boarding management system via the communication control unit, and the verification of the boarding reservation information and the boarding information of the boarding management system is completed. After that, the control unit issues the baggage tag in which the boarding information and baggage information are recorded by the ticketing unit, and after the user attaches the baggage tag to the baggage, the control unit The tag communication unit transmits boarding information and baggage information to the baggage management server, and the baggage management server associates boarding reservation information and baggage information of the boarding management system.

  The invention according to claim 2 is characterized in that, in claim 1, the load management device is mounted on a transfer robot for transferring a user's load, and the transfer robot can run independently. To do.

  According to a third aspect of the present invention, in the second aspect, the transfer robot includes a luggage compartment for storing a user's luggage, and the luggage compartment includes a luggage compartment door that is controlled to be opened and closed by the control unit. It is provided.

The invention according to claim 4 is the invention according to claim 2 or claim 3, wherein the luggage compartment is provided with a weight sensor for measuring the weight of the luggage stored therein,
The package management apparatus includes a card processing unit that settles a fee when the weight of the package measured by the weight sensor exceeds a specified weight.

  According to a fifth aspect of the present invention, in any one of the second to fourth aspects, the cargo compartment is provided with a detection sensor that detects the protrusion of the cargo at the opening of the cargo compartment, The chamber is provided with a feed device for feeding the luggage.

  The invention according to claim 6 is the invention according to any one of claims 1 to 5, wherein the luggage tag is configured by an RFID tag, and the luggage management device includes the boarding information and the RFID tag. A reader / writer device that records package information is provided.

The invention according to claim 7 is the invention according to claim 6, wherein the transfer robot includes a main body RFID tag in which the boarding information and baggage information are recorded by the reader / writer device.
The RFID tag for the main body is configured to be able to communicate with an RFID transceiver at least one check point installed in the middle of a route along which the transport robot travels.

  According to the first aspect of the invention, the boarding information of the boarding pass read by the airline ticket reading unit is transmitted by the control unit to the boarding management system via the communication control unit, and the boarding reservation information and boarding information of the boarding management system are transmitted. After the verification is completed, the control unit issues a baggage tag on which boarding information and baggage information are recorded by the ticketing unit, and after the user attaches the baggage tag to the baggage, the tag communication unit Boarding information and baggage information are transmitted to the management server, and the boarding management system associates the boarding reservation information and the baggage information with the boarding management system. It can be done automatically, and the user can go to the boarding gate without having to stop at the baggage storage counter, and can effectively use the time until boarding. Kill. Also, as an airline company, the number of steps required for baggage deposit procedures can be reduced by automating procedures, and the number of staff can be reduced. In addition, since the boarding reservation information and the baggage information of the boarding management system are associated with each other by linking the transfer robot with the boarding management system and the baggage management server, the lost baggage can be remarkably reduced.

  According to the invention of claim 2, since the baggage management device is mounted on a transfer robot that transfers a user's baggage and the transfer robot can run independently, the boarding pass check-in procedure and baggage check The deposit procedure can be carried out automatically, and the package can be transported to the unloading piloti while the package is stored in a self-propelled transport robot, thus reliably preventing damage to the package. In addition, the package can be reliably processed within a predetermined time by the control of the transfer robot.

  According to the third aspect of the present invention, since the loading robot is provided with a luggage compartment for storing the user's luggage, and the luggage compartment door is controlled to be opened and closed by the control unit. Since the luggage can be transported with the luggage stored in the room and the luggage door closed, it can be transported without damaging the luggage and securely preventing the theft of the luggage. It becomes possible.

  According to the invention of claim 4, the weight sensor for measuring the weight of the luggage housed in the luggage compartment is provided, and the weight of the luggage measured by the weight sensor exceeds the specified weight in the luggage management device. In this case, since the card processing unit for paying the fee is provided, it is possible to easily pay the baggage exceeding the specified weight.

  According to the fifth aspect of the present invention, the load sensor is provided with a detection sensor for detecting the protrusion of the load at the opening of the load room and the feed device for feeding the load to the load room is provided. When it is detected that the baggage protrudes from the opening of the room, the baggage can be fed into the back of the cargo room by the feed device, and it is possible to reliably prevent an abnormal opening / closing of the cargo room door due to the baggage protruding. .

  According to the invention of claim 6, since the luggage tag is constituted by an RFID tag, and the reader / writer device for recording the boarding information and the luggage information on the RFID tag is provided in the luggage management device, the luggage RFID tag Thus, boarding information and baggage information can be recorded as electronic information.

  According to the seventh aspect of the present invention, the main body RFID tag on which the boarding information and the baggage information are recorded by the reader / writer device is provided on the transport robot, and the main body RFID tag is installed in the middle of the route along which the transport robot travels. Since it is possible to communicate with at least one checkpoint RFID transceiver, the boarding reservation information and the luggage information of the boarding management system are associated with each other, and the boarding information and the luggage information are transmitted and received by the checkpoint RFID transceiver. Thus, it is possible to constantly monitor the state of conveyance of the load, and the lost bag gauge can be significantly reduced.

It is a schematic perspective view which shows embodiment of the conveyance robot applied to the package management system which concerns on this invention. It is a schematic block diagram which shows the control structure in embodiment of the package management system which concerns on this invention. It is a flowchart which shows the package deposit processing operation in embodiment of the package management system which concerns on this invention. It is a flowchart which shows the movement operation | movement of the conveyance robot in embodiment of the package management system which concerns on this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

  FIG. 1 shows an embodiment in the case of using a baggage transfer robot as a baggage management device in a baggage management system according to the present invention, and the transfer robot 1 includes a box-shaped main body 2. Wheels 3 for running the main body 2 are attached to the lower part of the main body 2. The main body 2 has a built-in travel motor 4 (see FIG. 2) for driving the wheels 3, and the transport robot 1 can be moved in an arbitrary direction by driving the travel motor 4. It is configured.

  In addition, a cargo room 5 for accommodating a user's luggage is provided below the main body 2. Baggage that can be mounted on an aircraft has a maximum of three items of 15 kg or less (capacity 500 mm × 600 mm × 1200 mm or less) per piece. Therefore, in this embodiment, the volume of the luggage compartment 5 is 800 mm × It is formed within 700 mm × 1250 mm. The luggage compartment 5 is opened at the lower front of the main body 2, and a luggage compartment door 6 that is bent halfway and opened upward is attached to the opening portion of the luggage compartment 5. In addition, a feed device 7 such as a belt conveyor is provided in the cargo compartment 5 to convey the cargo accommodated in the cargo compartment 5 to the interior of the cargo compartment 5. A weight sensor 8 (see FIG. 2) for measuring the weight of the luggage accommodated in the luggage compartment 5 is provided. Furthermore, a detection sensor 9 (see FIG. 2) such as an infrared sensor is provided at the opening of the luggage compartment 5 to detect the protrusion of the luggage from the cargo compartment 5.

  In addition, an operation panel 10 as an operation unit for performing various operations is installed at the upper part of the main body 2, and a touch panel type display unit 11 for performing predetermined display is installed at the upper part of the operation panel 10. . The operation panel 10 is provided with an airline ticket reading unit 12 for reading airline ticket information. In the present embodiment, as the airline ticket that can be read by the airline ticket reading unit 12, boarding information is two-dimensional. The ticket must be an IC type air ticket such as an e-ticket written with a barcode or an IC card with boarding information.

  In addition, the operation panel 10 is provided with a card processing unit 13 that performs a settlement process using, for example, a credit card. Further, the operation panel 10 is provided with a ticket issuing unit 15 for issuing a package RFID tag 14 and a checked baggage exchange certificate.

  FIG. 2 shows a control configuration of the transfer robot 1, and the transfer robot 1 includes a control unit 16 and a memory 17 for storing predetermined information. The control unit 16 is configured to drive and control the wheels 3 by driving and controlling the traveling motor 4. Here, in this embodiment, the transfer robot 1 is equipped with a GPS device 18 that acquires position information of the transfer robot 1, and the memory 17 stores in advance map information in the terminal building of the airport. Has been. Then, the current position of the transfer robot 1 is acquired by the GPS device 18, and the transfer robot 1 is driven and controlled while collating the current position of the transfer robot 1 with the map information in the memory 17. It is comprised so that it can be made to drive | work automatically at the target position.

  Here, the traveling route of the transfer robot 1 is, for example, along a robot line that replaces a check-in conveyor for transferring the load when the user's baggage is deposited and then boarding procedures are performed at the check-in counter. X-ray irradiation type baggage inspection device for in-line screening, RFID transceiver called tunnel reader as the first checkpoint, vertical automatic transporter moving from the check-in floor of the airport to the ground, cargo handling on the ground It is designed to run sequentially through the kiroti, the tunnel leader as the second checkpoint, and the container for the boarding machine.

  Further, the control unit 16 is configured to perform operation control of the feed device 7 of the luggage compartment 5 and opening / closing control of the luggage compartment door 6 based on the detection signal of the luggage in the opening of the cargo compartment 5 from the detection sensor 9. ing. That is, when the user stores the luggage in the luggage compartment 5, the detection sensor 9 detects whether or not the luggage protrudes from the opening of the luggage compartment 5, and the luggage protrudes from the opening of the luggage compartment 5. If it is determined, the feed device 7 is operated to move the load in the depth direction of the luggage compartment 5, and when it is determined that the luggage does not protrude from the opening of the luggage compartment 5, the luggage compartment door 6 is closed. It is comprised so that it may control.

  Further, the control unit 16 transmits boarding information such as the flight name, departure time, destination, and check-in status of the read air ticket to the boarding management system 20 via the communication control unit 19 by the air ticket reading unit 12. The boarding management system 20 compares boarding reservation information registered in advance with boarding information from the transfer robot 1, and if it can be checked, transmits the fact to the transfer robot 1.

  The transfer robot 1 includes a main body RFID tag 21. The transfer robot 1 reads predetermined information written in the main body RFID tag 21 and the luggage RFID tag 14, and the main body RFID tag 21 and A reader / writer device 22 for writing predetermined information to the RFID tag for luggage 14 is provided. Further, the transfer robot 1 includes an RFID communication unit 23 for transmitting and receiving predetermined information written in the main body RFID tag 21 and the luggage RFID tag 14.

  The control unit 16 is configured to issue a baggage RFID tag 14 in which boarding information and baggage information are written by the ticketing unit 15. Further, the control unit 16 inputs the measurement result of the weight of the luggage stored in the luggage compartment 5 by the weight sensor 8, and if the weight of the luggage exceeds the specified weight, the card processing unit 13. Thus, it is configured to control so as to perform the adjustment process for the excess weight.

  The luggage management system according to the present invention includes a luggage management server 24, and the luggage management server 24 can communicate with the boarding management system 20. The transfer robot 1 transmits the boarding information and the package information of the main body RFID tag 21 to the RFID transceiver when passing through the RFID transceiver which is the first check point and the second check point. The RFID transceiver is configured to be able to transmit the boarding information and the package information transmitted from the RFID communication unit 23 to the package management server 24. The baggage management server 24 associates the boarding reservation information registered in the boarding management system 20 with the boarding information and baggage information of the baggage management server 24 when boarding information and baggage information are sent from the RFID transceiver. It is configured.

  Next, the operation of this embodiment will be described.

  First, a processing operation in which a user deposits a package will be described with reference to a flowchart shown in FIG.

  In the present embodiment, it is necessary for the user to make a reservation in advance to use the transfer robot 1, and the transfer robot 1 can use the airport designated in the reservation at the reserved time according to the reservation status. The station stands by at standby positions such as a railway ticket gate, a bus, and a taxi exit (ST1).

  When the user holds the air ticket over the air ticket reading unit 12 of the transport robot 1, the air ticket reading unit 12 reads the boarding information of the air ticket (ST 2), and the read boarding information is transmitted via the communication control unit 19. To the boarding management system 20 (ST3).

  The boarding management system 20 collates the boarding reservation information registered in advance with the boarding information from the transport robot 1, and if it can be collated, transmits that fact to the transport robot 1 (ST14). When the verification result of the boarding management system 20 is transmitted, the transfer robot 1 displays a predetermined confirmation item on the display unit 11. When the user approves the confirmation item displayed on the display unit 11, the user operates the touch panel of the display unit 11 to that effect. When the user's confirmation operation is performed, the control unit 16 operates the reader / writer device 22 to write boarding information and baggage information into the main body RFID tag 21 and the baggage RFID tag 14 (ST5), and the ticket issuing unit 15, the RFID tag for baggage 14 in which the boarding information is written is issued (ST6). The user attaches the issued RFID tag for baggage 14 to the checked baggage, and operates the touch panel to complete the mounting of the baggage RFID tag 14 displayed on the display unit 11. When the attachment completion operation of the luggage RFID tag 14 is performed (ST7), the control unit 16 opens the luggage compartment door 6 (ST8), and the user accommodates the luggage in the luggage compartment 5.

  Then, it is detected by the detection sensor 9 whether or not the baggage protrudes from the opening of the cargo compartment 5 (ST9). When it is determined that the baggage protrudes (ST10: YES), the feed device 7 is operated. Then, the luggage is sent into the back of the luggage room 5 (ST11). Subsequently, the weight sensor 8 measures the weight of the baggage accommodated in the luggage compartment 5 (ST12). When the weight of the baggage exceeds the specified weight (ST13: NO), the card processing unit 13 determines the weight. The excess settlement process is performed (ST14). When the weight of the load is within the specified weight, the completion of the deposit on the display unit 11 is operated with the touch panel. Then, the cargo compartment door 6 is closed (ST15), and the baggage deposit processing is completed.

  Next, the movement operation of the transfer robot 1 will be described with reference to the flowchart shown in FIG.

  The transfer robot 1 acquires the current position of the transfer robot 1 by the GPS device 18, and controls the driving motor 4 while controlling the current position of the transfer robot 1 and the map information in the memory 17. The robot 1 is moved. The transfer robot 1 moves along the robot line (ST20) and passes through the X-ray irradiation type baggage inspection device for in-line screening (ST21).

  If the X-ray user-type baggage inspection apparatus determines that there is no abnormality (ST22: YES), the transport robot 1 moves further and uses an RFID transceiver called a tunnel reader as a first checkpoint. The boarding information and package information transmitted through the RFID communication unit 23 are read by the RFID transceiver (ST23). Then, the boarding information and the baggage information are transmitted to the baggage management server 24 by the RFID transceiver (ST24), the boarding reservation information registered in the boarding management system 20 and the boarding information of the baggage management server 24 by the baggage management server 24. The package information is associated with the package information (ST25).

  Then, when the association between the information of the luggage management server 24 and the information of the boarding management system 20 is completed and a preceding permission signal is transmitted from the luggage management server 24 to the transfer robot 1 (ST26), the transfer robot 1 runs independently. Is resumed (ST27).

  Then, the transfer robot 1 moves to the ground by the vertical automatic transfer machine (ST28), and moves to the ground handling piloty. Here, the RFID transmitter / receiver called the tunnel reader which is the second check point is dive, the boarding information transmitted via the RFID communication unit 23 is read by the RFID transmitter / receiver (ST29), and the transfer robot 1 is bound for the boarding machine. The container position information is acquired (ST30). Thereafter, the transfer robot 1 travels to the position of the container (ST31), opens the luggage compartment door 6 of the transfer robot 1, loads the load into the container bound for the boarding machine, and then boards by the container towing vehicle. Carried to the machine.

  As described above, in this embodiment, since the boarding pass check-in procedure and baggage deposit procedure can be automatically performed by the transport robot 1, the user does not stop at the baggage deposit counter. You can head to the boarding gate and use your time to board effectively. Also, as an airline company, the number of steps required for baggage deposit procedures can be reduced by automating procedures, and the number of staff can be reduced.

Further, in cooperation with the transfer robot 1, the boarding management system 20 and the baggage management server 24, the boarding reservation information and the baggage information of the boarding management system 20 are associated with each other, and the boarding information and the baggage information are transmitted and received by checkpoints. As a result, it is possible to constantly monitor the state of conveyance of the load, and the lost baggage can be significantly reduced.
Furthermore, since the load can be transported to the unloading piloti in a state where the load is stored in the transfer robot 1 that runs independently, it is possible to surely prevent the load from being damaged. By the control, the package can be reliably processed within a predetermined time.

  In the present embodiment, an example in which the luggage management device is mounted on the transfer robot 1 capable of traveling independently has been described. However, for example, an operation panel 10 and a luggage room 5 having no traveling function are provided in a baggage storage counter. The provided luggage management apparatus may be installed, and the boarding pass check-in procedure and the baggage deposit procedure may be automatically performed by the luggage management apparatus. In this case, a luggage tag that does not use an RFID tag may be used instead of the luggage RFID tag 14.

  The present invention is not limited to the above-described embodiment, and various modifications can be made based on the gist of the present invention.

DESCRIPTION OF SYMBOLS 1 Transfer robot 2 Main body 3 Wheel 4 Driving motor 5 Cargo compartment 6 Cargo compartment door 7 Feed device 8 Weight sensor 9 Detection sensor 10 Operation panel 11 Display part 12 Airline ticket reading part 13 Card processing part 14 Baggage RFID tag 15 Ticketing part DESCRIPTION OF SYMBOLS 16 Control part 17 Memory 18 GPS apparatus 19 Communication control part 20 Boarding management system 21 Main body RFID tag 22 Reader / writer apparatus 23 RFID communication part 24 Luggage management server

Claims (7)

A control unit that performs various controls, an operation unit that performs various operations, an airline ticket reading unit that reads boarding information of a boarding pass, and boarding information and baggage information are recorded based on the boarding information read by the airline ticket reading unit A baggage management device comprising: a ticket issuing unit that issues a tag for baggage, a communication control unit that communicates the boarding information, and a tag communication unit that communicates the boarding information and baggage information;
A boarding management system in which boarding reservation information is registered in advance;
A luggage management server in which luggage information is registered and communicated with the boarding management system;
The control unit transmits the boarding information of the boarding pass read by the airline ticket reading unit to the boarding management system via the communication control unit, and the verification of the boarding reservation information and the boarding information of the boarding management system is completed. After that, the control unit issues the baggage tag in which the boarding information and baggage information are recorded by the ticketing unit, and after the user attaches the baggage tag to the baggage, the control unit Boarding information and baggage information are transmitted to the baggage management server by the tag communication unit, and the baggage management server associates boarding reservation information and baggage information of the boarding management system.   2. The luggage management system according to claim 1, wherein the luggage management apparatus is mounted on a conveyance robot that conveys a user's luggage, and the conveyance robot can run independently.   The said transfer robot is provided with the luggage compartment in which a user's luggage is accommodated, The luggage compartment door controlled by the said control part by the said control part is provided in the said luggage compartment. The listed luggage management system. The luggage compartment is provided with a weight sensor for measuring the weight of the luggage stored inside,
The said package management apparatus is provided with the card | curd processing part which settles a charge, when the weight of the package measured by the said weight sensor exceeds prescribed weight, The claim 2 or Claim characterized by the above-mentioned. 3. The package management system according to 3.   The load room is provided with a detection sensor for detecting the protrusion of the load at the opening of the load room, and the load room is provided with a feed device for feeding the load. The package management system according to any one of claims 2 to 4.   2. The package tag according to claim 1, wherein the package tag includes an RFID tag, and the package management device includes a reader / writer device that records the boarding information and package information on the RFID tag. Item 6. The luggage management system according to any one of items 5 to 6. The transport robot includes an RFID tag for a main body on which the boarding information and baggage information are recorded by the reader / writer device.
The package management according to claim 6, wherein the RFID tag for the main body is communicable with an RFID transceiver at least one checkpoint installed in the route along which the transport robot travels. system.

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