JP2006347341A - Component exchange time notification system, its notification method, and its notification program - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To simply and surely execute the notification of a component exchange time to a customer. <P>SOLUTION: The system is composed of a life-limited component specifying part 110 specifying the component whose life time arrival is estimated from the individual attribute information database 127, a related component number specifying part 111 specifying the component number of other component including relevant parent-child relation from the individual constitution information database 126 based on the component number of the relevant component whose life time arrival is estimated, a related component serial number specifying part 112 specifying the other component from the individual attribute information database 127 based on the component number of the other component, a customer specifying part 113 which specifies an automobile positioned at the uppermost place of the parent-child relation related to the component whose life time arrival is estimated and other component from the individual constitution information database 126, and extracts the attribute information of the customer of the automobile from the customer database 125, and a transmission processing part 114 transmitting the effect of the arrival estimate of life time and the attribute information of the component whose life time arrival is estimated to an e-mail address of the customer. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a component replacement timing notification system, a component replacement timing notification method, and a component replacement timing notification program.

  Management technologies for various parts such as automobile parts have been proposed. For example, it is regularly replaced or compensated based on maintenance information and / or failure history information of products delivered to customers, and information on the durable years and / or failure intervals of the products and parts constituting the products. A step of calculating a product, a part or a consumable product to be replaced and a replacement or compensation time, and a replacement of the product, part or consumable on a date determined based on the replacement or the compensation time of the calculated product, part or consumable Alternatively, there has been proposed a merchandise sales method (see Patent Document 1), which includes a step of automatically sending information proposing compensation to customers by e-mail.

  Further, the present invention is an automobile part replacement time management system that is applied at a service station of an automobile and manages the replacement time of parts of an automobile, the user specifying information for specifying a user being stored and the user having a rewrite area from the card Card information reading means for reading specific information, mileage data input means for inputting mileage data relating to the current mileage of the user's automobile, and previous exchange relating to the mileage when the parts of the automobile were last exchanged Mileage data storage means at the time of previous replacement that stores hourly mileage data in association with the user-specific information, and replacement guideline mileage data storage that stores replacement guideline mileage data related to the guideline mileage at which parts of the automobile should be replaced And the current running distance inputted by the running distance data input means The difference between the distance and the previous replacement travel distance corresponding to the user identification information read by the card information reading means among the previous replacement travel distance stored in the previous replacement travel distance data storage means; A replacement time data calculating means for calculating replacement time data relating to a replacement travel distance for replacing the parts of the vehicle of the user based on the replacement guide travel distance stored in the replacement guide travel distance data storage means; An automotive part replacement time management system comprising: replacement time data writing means for writing the replacement time data calculated by the replacement time data calculating means as a visible image in the rewrite area of the card. Patent Document 2) is also proposed.

Further, in a car care total support system in which a host computer and a service station terminal are connected via a communication line, the host computer has a database storing customer personal data and vehicle maintenance data of a car owned by the customer, Consumable part replacement time calculating means for calculating the replacement time of consumable parts for each car based on the vehicle maintenance data, and the service station terminal includes the database according to the maintenance of the customer's car. Car maintenance data input means for executing input and update of vehicle maintenance data, and output means for printing out a car record including the vehicle maintenance data and the replacement timing of the consumable parts total Such port system (see Patent Document 3) it has been proposed.
JP 2002-149861 A JP 2002-140447 A JP 2004-341679 A

  According to the prior art, a technology is proposed in which the usage status of automobiles is managed in detail for each customer, or the timing of parts replacement is managed by inspecting automobiles for refueling purposes at predetermined locations such as gas stations. However, in any case, the customer is required to take extra work, labor, and time, but it is difficult to notify the customer of the reliable parts replacement time.

  Accordingly, the present invention has been made in view of the above problems, and a component replacement timing notification system, a component replacement timing notification method, and a component replacement timing notification, which enable simple and reliable execution of notification of a component replacement timing to a customer. The main purpose is to provide a program.

  The parts replacement time notification system of the present invention that solves the above problems is a system for notifying the user of the replacement time of the parts that make up the automobile, and the attribute information of the automobile sold at each sales office and the customer who purchased the automobile The customer database that stores and associates the attribute information of the vehicle, the attribute information of the parts that make up the car, and the parent-child relationship information that indicates the relationship between the parent part and the child parts that make up the parent part with respect to the parts that make up the car Are stored in association with each other, the individual configuration information database, the part serial number uniquely provided for each part of the automobile, the part number information determined for each part type and the life time information. Search the individual attribute information database and the life time information of the parts in the individual attribute information database every predetermined time, Based on the part number of the life part identifying unit that identifies the part that is scheduled to come and the part number of the relevant part that is scheduled to come, the parent-child relationship information on the part in the individual configuration information database is extracted, and A related part serial for specifying a part serial number in the individual attribute information database based on a part number of a related part number specifying part number of the other part included in the parent-child relationship and a part number of the other part The number specifying unit and the car positioned at the top of the parent-child relationship with respect to the part whose life time is scheduled to arrive and other parts are specified in the individual configuration information database, and the attribute information of the customer of the specified car is specified as the customer The customer identification part extracted from the database, the fact that the end of the service life is scheduled, and the parts and others that the service life is scheduled to arrive The attribute information of the goods, transmits the control information to the electronic mail address of the customer attribute information of said customer comprise, and a transmission processing unit.

  In addition, the parts replacement time notification method of the present invention includes a customer database that stores attribute information of a car sold at each sales office and attribute information of a customer who purchased the car in association with each other, and attributes of parts that constitute the car. Individual configuration information database for storing information and parent-child relationship information indicating a relationship between a parent part and a child part constituting the parent part with respect to the parts constituting the automobile, and unique to each part constituting the automobile By using a computer equipped with an individual attribute information database that associates and stores the part serial number of each part, the part number information determined for each part type, and the life time information, the user can change the replacement time of the parts constituting the automobile. The information on the life time of the parts in the individual attribute information database is searched every predetermined time, and the life within the predetermined time period is searched. Identify the parts that are scheduled to arrive, extract the parent-child relationship information about the parts in the individual configuration information database based on the part numbers of the parts that are scheduled to arrive, and are included in the parent-child relationship A part number of another part is specified, a part serial number in the individual attribute information database is specified for the other part based on the part number of the other part, and a parent-child relationship relating to the part scheduled for the end of its lifetime and other parts The vehicle located at the top of the vehicle is identified in the individual configuration information database, and the attribute information of the customer of the identified vehicle is extracted from the customer database, and the fact that the lifetime is due and the arrival of the lifetime is scheduled The attribute information of the parts to be processed and the other parts is transmitted to the customer e-mail address included in the customer attribute information.

  In addition, the parts replacement time notification program of the present invention provides a method for notifying the user of the replacement time of the parts constituting the car, the attribute information of the car sold for each sales office and the attribute information of the customer who purchased the car. Associating the customer database to be stored in association with each other, the attribute information of the parts constituting the automobile, and the parent-child relationship information indicating the relation between the parent part and the child parts constituting the parent part with respect to the parts constituting the automobile Individual component information database to be stored, component serial number uniquely provided for each component constituting the vehicle, component number information determined for each component type and life time information in association with each other and stored And a program for causing a computer to execute the life of a component in the individual attribute information database every predetermined time On the basis of the step of identifying a part that is scheduled to arrive at the end of its lifetime within a predetermined period, and the part number of the part that is scheduled to arrive at the end of its lifetime, Extracting parent-child relationship information, specifying a part number of another part included in the parent-child relationship, and specifying a part serial number in the individual attribute information database for the other part based on the part number of the other part Then, the car positioned at the top of the parent-child relationship related to the part whose life time is scheduled to arrive and other parts is specified in the individual component information database, and the attribute information of the customer of the specified car is extracted from the customer database. The step of performing, the fact that the lifetime is scheduled to arrive, and the parts and other components scheduled for the lifetime Sex information, and sending it addressed to the email address of the customer attribute information of said customer comprises.

  In addition, the problems disclosed by the present application and the solutions thereof will be clarified by the embodiments of the present invention and the drawings.

  According to the present invention, it is possible to easily and reliably execute notification to a customer of the part replacement time.

--- System configuration ---
Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a network configuration diagram including a parts replacement time notification system of this embodiment. A parts replacement time notification system 100 (hereinafter, system 100) of the present invention stores a program 102 stored in a program database 101 such as a rewritable memory in order to realize a function for executing the part replacement time notification method of the present invention. And executed by the CPU 104 which is an arithmetic unit.

  In addition, the system 100 includes various keyboards and buttons generally provided in a computer device, an input / output interface 105 such as a display, and a communication unit 106 that performs data exchange with the customer terminal 200 and the like. Yes.

  The system 100 is connected to the customer terminal 200 and the like through the network 140 such as the Internet, a LAN, or a serial interface communication line by the communication means 106, and executes data exchange. Between the various functional units of the system 100 and the communication means 106, the I / O unit 107 executes data buffering and various mediation processes.

  Subsequently, functional units that are configured and held by the system 100 based on the program 102 will be described. It is assumed that the system 100 can use a customer database 125, an individual configuration information database 126, and an individual attribute information database 127 described later. Such a system 100 includes a life component specifying unit 110 that searches for information on the life time of a part in the individual attribute information database 127 for each predetermined time, and specifies a part that is expected to reach the life time within the predetermined time period.

  Further, the system 100 extracts parent-child relationship information regarding the relevant part in the individual configuration information database 126 based on the part number of the relevant part that is scheduled to reach the end of its lifetime, and parts of other parts included in the relevant parent-child relation A related part number specifying unit 111 for specifying a number is provided.

  In addition, the system 100 includes a related part serial number specifying unit 112 that specifies a part serial number in the individual attribute information database 127 for the other part based on the part number of the other part.

  In addition, the system 100 identifies the car located at the top of the parent-child relationship related to the part that is scheduled to come to life and other parts in the individual component information database 126, and attribute information of the customer of the car identified here. Is extracted from the customer database 125. The customer specifying unit 113 is provided.

  Further, the system 100 transmits the fact that the end of the service life is scheduled and the attribute information of the parts and other parts scheduled to reach the end of the service life to the e-mail address of the customer included in the attribute information of the customer. A transmission processing unit 114 is provided.

  The functional units 110 to 114 in the system 100 described so far may be realized as hardware, or as a program stored in an appropriate storage device such as a memory or an HDD (Hard Disk Drive). Also good. In this case, the CPU 104 of the system 100 of the present invention reads the corresponding program 102 from the storage device into the memory 103 and executes it in accordance with the program execution.

  In addition to the Internet and LAN, the network 140 includes various types such as an ATM line, a dedicated line, a WAN (Wide Area Network), a power line network, a wireless network, a public line network, a mobile phone network, and a serial interface communication line. A network can also be adopted. If a virtual private network technology such as VPN (Virtual Private Network) is used, communication with improved security is established when the Internet is adopted. The serial interface refers to an interface for connecting to an external device by serial transmission that sequentially transmits data bit by bit using a single signal line, and RS-232C, RS-422, IrDA, USB, IEEE 1394, fiber channel, etc. can be assumed.

--- Database structure ---
Next, the structure of the database used by the system 100 of this embodiment will be described. FIG. 2 is a diagram showing data structures of (a) customer database 125, (b) individual component information database 126, (c) individual attribute information database 127, and (d) sales office database 128 in the present embodiment. .

  The customer database 125 is a database that associates and stores the attribute information of the car sold for each sales office and the attribute information of the customer who purchased the car. Such a customer database 125 is, for example, a vehicle body number assigned to each car. As the key, the name of the car model of the car, the name of the customer who owns the car, the sales code of the sales office that sold the car to the customer, and the email address of the customer who owns the car It is an aggregate.

  In addition, the individual configuration information database 126 associates attribute information of parts constituting the automobile with parent-child relation information indicating a relationship between a parent part and a child part constituting the parent part with respect to the parts constituting the automobile. Database. Such an individual component information database 126 uses, for example, an individual number of a car at the top of the parent parts (consent with the part number) as a key, and this parent part: an individual number (part number) of a child part constituting the automobile. , And other sub-materials attached to these child parts and information such as their attributes are a collection of records.

  The individual attribute information database 127 is a database that stores a part serial number uniquely provided for each part constituting the automobile, part number information determined for each part type, and life time information in association with each other. is there. Such an individual attribute information database 127 uses, for example, the part serial number assigned to each part as a unique key, the part number of the part, the part name of the part, the lifetime of the part, the lifetime It is a collection of records in which information such as the time when parts should be extracted and replaced in accordance with the arrival of time (which can be said to be the lifetime) is associated.

  Further, the system 100 can include a sales office database 128 separately from the above-described databases. The sales office database 128 includes information extracted from the customer database 125 (the vehicle number assigned to each vehicle, the model name of the vehicle, the name of the customer who owns the vehicle, and the vehicle sold to the customer). Sales department sales code) and information extracted from the individual component information database 126 and the individual attribute information database 127 (the vehicle body number of the car using the parts that are approaching the end of life, the part serial numbers of the parts that are approaching the end of the life, The part number of the part, the part name, the life time of the part, the time when the part is extracted by looking at the life time, etc.) are merged.

--- Flow example ---
Hereinafter, the actual procedure of the part replacement time notification method according to the present embodiment will be described with reference to the drawings. Various operations corresponding to the part replacement time notification method described below are realized by a program 102 that the system 100 reads into the memory 103 and executes. And this program 102 is comprised from the code | cord | chord for performing the various operation | movement demonstrated below.

  FIG. 3 is a flowchart showing an example of an actual procedure of the part replacement time notification method of the present embodiment. First, the system 100 periodically starts a search program for the customer database 125 using, for example, job management software or the like (for example, instructing execution / stopping of a job at a predetermined timing). Then, the system 100 reads, for example, a sales office code file (for example, a file in which all sales office codes are recorded) from an appropriate storage device by the search program of the customer database 125, and records included in the file, that is, sales office codes. Is read line by line, and the customer database 125 is searched using the sales office code as a search condition.

  The system 100 acquires from the customer database 125 customer information (body number, vehicle type name, customer name, e-mail address, etc.) that has been hit in the search process (s1000). Further, the system 100 writes the customer information acquired here in a search result file or the like secured as a work area in the memory 103 or the like. The system 100 repeatedly executes the processes so far according to the number of business codes.

  The system 100 regularly monitors the search result file using the job management software or the like. When the creation of the search result file is confirmed, the system 100 activates a program for updating the sales office database 128 and executes a process of reading the search result file. At this time, the system 100 reads the records included in the search result file line by line, and updates the sales office database 128 with the data read here (S1001).

  In this way, the system 100 reflects the situation in which automobiles are sold at the sales offices of car dealers and the number of customers is increasing in the sales office database 128 and can be used. Of course, without creating such a sales office database 128, new record registration may be recognized with the customer database 125, the individual configuration information database 126, and the individual attribute information database 127 as monitoring targets.

  Subsequently, the system 100, for example, information on the lifetime of parts in the individual attribute information database 127 at predetermined time intervals such as every week or every month after the end of the daily business hours at the sales office of an automobile dealer or the like. To identify a part that is scheduled to reach the end of its lifetime within a predetermined period (S1002). In performing this process, the system 100 uses the job management software or the like to periodically start a search program for the individual attribute information database 127. Then, by this search program, the individual attribute information database 127 is searched for a record with “life time = current date + extraction time”. Thus, the system 100 acquires all records from the individual attribute information database 127 that match the condition “life time = current date + extraction time”, and writes the acquired result information in an appropriate search result file. Leave in.

  Subsequently, the system 100 reads the search result file, extracts parent-child relationship information regarding the part in the individual configuration information database 126 based on the part number of the part that is scheduled to reach the end of its life, and the parent-child relation. The part number of the other part included in is identified (S1003). Further, the system 100 executes a process of specifying a component serial number in the individual attribute information database 127 for the other component based on the component number of the other component (S1004).

  The system 100 identifies the automobile located at the top of the parent-child relationship related to the part scheduled for the end of its life and other parts in the individual component information database 126 (S1005). FIG. 4 shows the vehicle body No. from the part serial number in the individual configuration information database 126 that can be expressed in a tree structure. It is an image figure of the process which specifies. When the system 100 identifies the vehicle in this way, the system 100 reversely expands the individual component information database 126 with the designated part serial number, and the vehicle body No. Process to identify. In the example of this figure, the vehicle body No. using the part with the part serial number “ABAT1043”. First, the system 100 searches for the child individual number in the individual configuration information database 126 with the component serial number “ABAT1043”. As a result of this search, the parent individual number “DOR12934” is hit. Next, the system 100 searches for the child individual number in the individual configuration information database 126 with the part serial number “DOR12934”. As a result of this search, the parent individual number “4834” is hit. Next, the system 100 searches the individual serial number “4834” for the child individual number in the individual configuration information database 126. Since nothing is found as a result of this search, the part corresponding to the part serial number “4834” indicates the automobile on which the part “ABAT1043” is mounted.

  In this way, the system 100 that identifies the chassis on which the parts that are approaching the end of their lifetime, that is, the automobile that has been sold to the customer, is added or updated in the sales office database 128 (S1006). At this time, the system 100, for example, if the information on the part scheduled to reach the end of its life period is not registered for the vehicle, the information on the part scheduled to arrive at the end of the end of life specified by the processing up to step s1005 or A record including this is added or updated in the sales office database 128.

  Next, the system 100 extracts from the customer database 125 the attribute information of the customer of the car specified by the above processing (S1007). In the above example, chassis no. The vehicle model name “4834” corresponding to “4834”, the customer “AA AA” who is the owner of this car, and the chassis no. The system 100 obtains customer attribute information such as the code “35501” of the sales office that sold the automobile “4834” and the e-mail address “AA_AA@wsvrA.ne.jp” of the customer.

  The system 100 that has acquired such customer information uses the job management software or the like to start an e-mail creation program and executes a process for reading an e-mail template file (stored in an appropriate storage device). Then, the e-mail body is created by adding the attribute information of the customer already acquired. As an example of the contents of the e-mail 500, for example, as shown in FIG. In addition to the fact that the life time of the component “4834” “Company A battery BAT1” is scheduled to be reached, information on the provision of benefits by performing component replacement within a predetermined period may be included. As an example of this privilege, it can be assumed that a purchase coupon for a part to be exchanged is given. In addition, since the system 100 includes an address search program or the like, the nearest sales office of the customer (in this case, the customer database 125 has already stored the customer address) (in this case, the sales office database 128 operates). The address may be stored) and this may be described in the e-mail 500.

  The system 100 transmits the created e-mail 500 to the customer's e-mail address included in the customer's attribute information (S1008), and ends the process.

  If there are multiple types of dealer offices that can replace parts that are approaching the end of their lifetime and are competing with each other, the contents of the e-mail 500 are advertisements for offices that solicit part replacement. Information may be included. In this case, based on the number of customer visits associated with parts replacement, the parts replacement and maintenance service provider, that is, the advertiser of the advertisement information, performs processing such as paying the advertisement fee and the coupon price to the operation side of the system 100. May be. In this case, the system 100 includes an advertisement database that acquires and stores advertisement information from a terminal of the sales office, a store count database that manages the number of customer visits for each sales office, etc., and a billing management database that manages advertisement charges and coupon prices. And a program for executing processing such as a mail editing function for incorporating advertisement information into an e-mail and a billing management function such as an advertisement price and a coupon price.

  According to the present invention, when a vehicle failure occurs, engineers such as automobile manufacturers, dealers, various emergency support service organizations, etc. access the parts replacement time notification system via a network such as the Internet with an appropriate information terminal. In addition, it is possible to obtain information on the part replacement time. As a result, the technicians can check and grasp the parts replacement information of the vehicle almost in real time, which leads to the pursuit of the cause of the failure and the quick implementation of the emergency measures. In addition, for example, the customer regularly reports the mileage of the car to the dealer, and the parts replacement time notification system manages this so that the life time of the parts is assumed and managed in response to secular changes. It is also possible to manage by assuming and corresponding to the travel distance.

In addition, by maintaining and operating a system in which the present invention is implemented by an automobile manufacturer, it is possible to keep customers and improve satisfaction through notification of parts replacement time, and to suppress customer outflow to other manufacturers. In addition, customers can be enclosed by posting information on the nearest dealer store, sales representatives, etc. in the e-mail for notification of parts replacement, and benefits (discounts, etc.) according to the implementation of parts replacement within a specified period. Further efforts can be made.
Therefore, it is possible to simply and reliably execute notification to the customer of the part replacement time.

  As mentioned above, although embodiment of this invention was described concretely based on the embodiment, it is not limited to this and can be variously changed in the range which does not deviate from the summary.

It is a network block diagram including the components replacement time notification system of this embodiment. It is a figure which shows each data structure of (a) customer database, (b) individual structure information database, (c) individual attribute information database, (d) sales office database in this embodiment. It is a flowchart which shows the example of an actual procedure of the components replacement time notification method of this embodiment. In the individual structure information database that can be expressed in a tree structure, the vehicle body number is determined from the part serial number. It is an image figure of the process which specifies. It is a figure which shows the example of the content of the email sent to a customer terminal.

Explanation of symbols

100 Parts replacement time notification system 101 Program database 102 Program 103 Memory 104 CPU
105 Input / Output Interface 106 Communication Means 107 I / O Unit 110 Life Part Specification Unit 111 Related Part Number Specification Unit 112 Related Part Serial Number Specification Unit 113 Customer Specification Unit 114 Transmission Processing Unit 125 Customer Database 126 Individual Configuration Information Database 127 Individual Attribute Information Database 128 Sales office database 140 Network 200 Customer terminal

Claims (3)

A system for notifying a user of the replacement time of parts constituting an automobile,
A customer database that associates and stores the attribute information of the car sold for each sales office and the attribute information of the customer who purchased the car;
An individual configuration information database for storing attribute information of parts constituting the automobile, and parent-child relationship information indicating a relationship between a parent part and a child part constituting the parent part with respect to the parts constituting the automobile;
An individual attribute information database that stores a part serial number uniquely provided for each part constituting the automobile, part number information determined for each part type, and life time information in association with each other;
Searching for information on the life time of the parts in the individual attribute information database for each predetermined time, and identifying the parts that are expected to reach the life time within the predetermined time period;
Based on the part number of the relevant part that is expected to reach the end of its lifetime, the related part that extracts parent-child relationship information about the part in the individual configuration information database and identifies the part number of other parts included in the parent-child relation A number identification part;
Based on the part number of the other part, the part serial number in the individual attribute information database is specified for the other part, a related part serial number specifying unit;
The car positioned at the top of the parent-child relationship related to the part that is scheduled to come to life and other parts is specified in the individual configuration information database, and attribute information of the customer of the specified car is extracted from the customer database. With the customer identification department,
A transmission processing unit that transmits the information about the arrival of the life period and the attribute information of the part and the other parts that are scheduled to arrive at the customer's email address included in the customer's attribute information;
Parts replacement time notification system with When to replace the parts that make up the car,
A customer database that associates and stores the attribute information of the car sold for each sales office and the attribute information of the customer who purchased the car;
An individual configuration information database for storing attribute information of parts constituting the automobile, and parent-child relationship information indicating a relationship between a parent part and a child part constituting the parent part with respect to the parts constituting the automobile;
An individual attribute information database that stores a part serial number that is uniquely provided for each part that constitutes an automobile, information on a part number determined for each part type, and life time information in association with each other. A notification method,
Search for information on the life time of the parts in the individual attribute information database for each predetermined time, identify the parts that are expected to reach the life time within the predetermined time period,
Based on the part number of the relevant part that is expected to reach the end of its lifetime, extract the parent-child relationship information regarding the part in the individual configuration information database, identify the part number of the other part included in the relevant parent-child relationship,
Based on the part number of the other part, identify the part serial number in the individual attribute information database for the other part,
The car positioned at the top of the parent-child relationship related to the part that is expected to reach the end of its life and other parts is identified in the individual configuration information database, and the attribute information of the customer of the car identified here is extracted from the customer database,
A part characterized in that the life time is scheduled to arrive and the attribute information of the part and other parts that are expected to reach the life time are transmitted to the customer's e-mail address included in the customer's attribute information. Replacement time notification method. How to notify the user when to replace the parts that make up the car,
A customer database that associates and stores the attribute information of the car sold at each sales office and the attribute information of the customer who purchased the car;
An individual configuration information database that stores attribute information of parts that constitute an automobile, and parent-child relationship information that indicates a relationship between a parent part and a child part that constitutes the parent part with respect to the parts that constitute the automobile, and
A computer comprising: an individual attribute information database that stores a part serial number that is uniquely provided for each part that constitutes a vehicle, information on a part number determined for each part type, and information on a lifetime in association with each other. A program for
Searching for information on the life time of the parts in the individual attribute information database for each predetermined time, and identifying the parts that are expected to reach the life time within a predetermined period;
Based on the part number of the relevant part that is expected to reach the end of its lifetime, extracting parent-child relationship information regarding the part in the individual configuration information database, and identifying the part number of other parts included in the relevant parent-child relationship;
Identifying a component serial number in the individual attribute information database for the other component based on the component number of the other component;
A step of identifying the automobile located at the top of the parent-child relationship with respect to the parts scheduled for the end of the lifetime and other parts in the individual configuration information database, and extracting the attribute information of the customer of the identified automobile from the customer database When,
Transmitting to the customer's e-mail address included in the customer's attribute information, the fact that the lifetime is scheduled to arrive, and the attribute information of the parts and other parts scheduled to arrive at the lifetime,
A part replacement time notification program.